Windows Black Update Issues Error Code 801882d1
I am facing an issue while trying to download the Windows Black update on my Lumia 520 (India). I am trying to download the update through Wi-Fi.
The issue is that the download continues till 35% and then it gives an error message saying- The update could not be downloaded. (801882d1).
I have the process at least 10 times but everytime i am getting the same error. I have tried the basic troubleshooting like restarting the phone, resetting it etc. but in vain. There is enough space in my phone as well, more than 3GB.
Is anybody else facing the same issue?
Regards,
Biswa
Solved!
Go to Solution.
Thanks for your inputs...this will help us to understand the different kinds of issues that people are facing.
I have already spoken to the Nokia Support team regarding this issue and at first they were trying to convince me that the Black update has not been officially released for 520 in India. To which I pointed that the announcement regarding the the availability of the update has been published in Nokia website and if it's not official released then it should not have been published by Nokia in the first place.
They did not have any answer to my argument and finally accepted that there are some issues at their side with the Lumia Black OTA updates and they are investigating this issue.
Also, I have raised a complaint regarding this issue (Service request number 1-14960725149) and waiting for the resolution. Leys see when they provide the resolution. Will update the forum.
Regards,
Biswa)))))
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Date: 9/5/2011 11:13:35 AM
Event ID: 1001
Task Category: None
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User: N/A
Computer: RHFPSR01.awa.com
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P8:
P9:
P10:
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<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
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<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
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<EventRecordID>5149</EventRecordID>
<Channel>Application</Channel>
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2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~sk-SK~6.1.7601.17514,
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2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
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2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~bg-BG~6.1.7601.17514,
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2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~ro-RO~6.1.7601.17514,
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2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~sr-LATN-CS~6.1.7601.17514,
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2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~et-EE~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~uk-UA~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
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2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~cs-CZ~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~da-DK~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~de-DE~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~el-GR~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~es-ES~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~fi-FI~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~fr-FR~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~he-IL~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~hu-HU~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~it-IT~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~ja-JP~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~ko-KR~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~nb-NO~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~nl-NL~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~pl-PL~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~pt-BR~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~pt-PT~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~ru-RU~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~sv-SE~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~tr-TR~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~zh-CN~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~zh-TW~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-LanguagePack-Package~31bf3856ad364e35~amd64~zh-HK~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-WinPE-Package~31bf3856ad364e35~amd64~~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-CredentialManagementRole~31bf3856ad364e35~amd64~ar-SA~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, no parent found, go absent
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, Parent: Microsoft-Windows-CredentialManagementRole~31bf3856ad364e35~amd64~en-US~6.1.7601.17514,
Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
2014-09-20 15:59:40, Info CBS Appl: detectParent: package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, parent found: Microsoft-Windows-CredentialManagementRole~31bf3856ad364e35~amd64~en-US~6.1.7601.17514,
state: Installed
2014-09-20 15:59:40, Info CBS Appl: detect Parent, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, disposition state from detectParent: Installed
2014-09-20 15:59:40, Info CBS Appl: Evaluating package applicability for package Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0, applicable state: Installed
2014-09-20 15:59:40, Info CBS Exec: Asynchrous operation, session completes later
2014-09-20 15:59:40, Info CBS Asynchronous Session: 30397638_708980038 finalized. [HRESULT = 0x00000000 - S_OK]
2014-09-20 15:59:40, Info CBS Blocked system sleep; prior state: 0x80000000
2014-09-20 15:59:40, Info CBS Exec: Processing started. Client: WindowsUpdateAgent, Session: 30397638_708980038, Package: Package_for_KB2982378~31bf3856ad364e35~amd64~~6.1.1.0
2014-09-20 15:59:40, Info CBS Exec: Using execution sequence: 693
2014-09-20 15:59:40, Info CBS Reboot mark refs incremented to: 1
2014-09-20 15:59:40, Info CBS Disabling LKG boot option
2014-09-20 15:59:40, Info CBS Client specifies CbsMovePayload, or client is Windows Update, will move payload to system.
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