Windows Blue Screen Error

Just updated my laptop (windows update and update to iTunes 10. Now when I connect to my laptop (via USB) I receive the Blue Screen Error. iPhone is running the 4.0.2 software. This is very familiar to an issue with the iTouch earlier this year and Apple had to send out an update. I hope I am the only one with the issue but one blue screen tends to led to several more...

Well, I have done all of the un-install and re-install of iTunes 10 and both my PC and laptop crash when connecting my iPhone. Spent one hour on the phone with Apple Care Expert and still no resolve. Just can't sync my calendar for work etc. At least I don't have an issue with my iTouch. Just seems strange to me that the issue affects both of my computers and know else is having the issue.

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  • Windows 7 - Blue screen error

    Hi,
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    fffff880`0d08dc00 fffffa80`00000001 : fffffa80`06a58000 fffffa80`00000000 fffffa80`0466d920 00000000`00000001 : 0xfffffa80`087f5608
    fffff880`0d08dc08 fffffa80`06a58000 : fffffa80`00000000 fffffa80`0466d920 00000000`00000001 00000000`00000000 : 0xfffffa80`00000001
    fffff880`0d08dc10 fffffa80`00000000 : fffffa80`0466d920 00000000`00000001 00000000`00000000 00000000`00000000 : 0xfffffa80`06a58000
    fffff880`0d08dc18 fffffa80`0466d920 : 00000000`00000001 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffffa80`00000000
    fffff880`0d08dc20 00000000`00000001 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffffa80`0466d920
    fffff880`0d08dc28 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x1
    STACK_COMMAND: kb
    FOLLOWUP_IP:
    igdpmd64+159f68
    fffff880`0836bf68 8b0408 mov eax,dword ptr [rax+rcx]
    SYMBOL_STACK_INDEX: 3
    SYMBOL_NAME: igdpmd64+159f68
    FOLLOWUP_NAME: MachineOwner
    MODULE_NAME: igdpmd64
    IMAGE_NAME: igdpmd64.sys
    DEBUG_FLR_IMAGE_TIMESTAMP: 4cf338bf
    FAILURE_BUCKET_ID: X64_0x50_igdpmd64+159f68
    BUCKET_ID: X64_0x50_igdpmd64+159f68
    As ZigZag3143x said, the memory dumps blame Intel graphic driver.
    So I recommend you to download fresh graphics drivers from
    http://downloadcenter.intel.com.
    Also, could you please tell me if you have installed new updates (eg
    kb2670838) recently?
    Thanks!
    Andy Altmann
    TechNet Community Support

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