Windows Can't find Device Driver Softw

I just got a Zen 6GB media player, and I installed the Media Explorer software from the cd that came with it, charged the player via the computer, but I can't load anything on to the player because everything says it is still not connected. The reason for this seems to be that when I plug it in, windows cannot install the device's driver software. It starts searching for the drivers, but can't find them. In window's device manager it lists under Portable Devices a MTP Device, but it has the yellow exclamation point on it. And when you look at the devices details it says "This Device cannot start. (Code 0)"
Does anyone have any idea if there is some way I can get the drivers elsewhere and point windows to them? I'm not sure what to do. All the related software says there is no device connected, since the computer won't recognize it without any driver information I guess. Any help would be very much appreciated.
I have Windows Vista and everything is up to date as far as I am aware.
Thanks?

What i have to offer might not be right for you, but it's worth a shot (It's only a short text, not programs to DL)
Try the simple steps in this thread:
http://forums.creative.com/creativel...hread.id=27477
-Good Luck!

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    V.K.
    Posts: 20,162
    From: Toronto
    Registered: Oct 24, 2005
    Re: can't find home drive after reinstallation of O.S.X
    Posted: Nov 2, 2009 6:58 PM in response to: cjunxing
    Reply Email
    what happens when you enter commandshiftc in finder? that should show all the drives. if it doesn't, maybe the drive has acquired the hidden flag. run the following command in terminal
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    cjunxing
    Posts: 9
    From: china
    Registered: Jul 8, 2008
    Re: can't find home drive after reinstallation of O.S.X
    Posted: Nov 2, 2009 7:11 PM in response to: V.K.
    Reply Email
    dear V.K.
    When I enter commandshiftc in finder, it only shows up "network", then I followed to input sudo chflags 0 / in terminal and password, but the drives still not show up.
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    Junxing
    macbook pro Mac OS X (10.5.4)
    V.K.
    Posts: 20,162
    From: Toronto
    Registered: Oct 24, 2005
    Re: can't find home drive after reinstallation of O.S.X
    Posted: Nov 2, 2009 8:01 PM in response to: cjunxing
    Reply Email
    run the following command in terminal and post the results. this will list permissions flags and acls on the startup drive.
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    Mac Pro 3.2 GHz Mac OS X (10.6.1) Mac Pro 2.66GHz, powerbook G4 1.5GHz
    cjunxing
    Posts: 9
    From: china
    Registered: Jul 8, 2008
    Re: can't find home drive after reinstallation of O.S.X
    Posted: Nov 2, 2009 8:03 PM in response to: V.K.
    Reply Email
    I run the command as follows.
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    cjunxing:~ junxingchen$
    pls advise
    macbook pro Mac OS X (10.5.4)
    V.K.
    Posts: 20,162
    From: Toronto
    Registered: Oct 24, 2005
    Re: can't find home drive after reinstallation of O.S.X
    Posted: Nov 2, 2009 8:34 PM in response to: cjunxing
    Reply Email
    these permissions look fine. sorry, i don't know what the problem is or why the drive would not show in finder. does it happen on all accounts? make a new one and check from there.
    Mac Pro 3.2 GHz Mac OS X (10.6.1) Mac Pro 2.66GHz, powerbook G4 1.5GHz
    cjunxing
    Posts: 9
    From: china
    Registered: Jul 8, 2008
    Re: can't find home drive after reinstallation of O.S.X
    Posted: Nov 3, 2009 1:11 AM in response to: V.K.
    Reply Email
    hi, V.K.
    after running the two commands, suddenly, The Macintosh HD icon showed up at both desktop and sidebar in finder, but the other drive (I partition into two parts) still not showing. Then I open Onyx and tick the "unhidden those hidden files", I found that drive. So I conclude it was hidden by sth. But I don't know how to unhidden it, the icon always in grey.
    Can you please instruct again.
    thank you.
    Junxing
    macbook pro Mac OS X (10.5.4)
    V.K.
    Posts: 20,162
    From: Toronto
    Registered: Oct 24, 2005
    Re: can't find home drive after reinstallation of O.S.X
    Posted: Nov 3, 2009 6:41 AM in response to: cjunxing
    Reply Email
    aha, so it was a hidden flag after all. then run
    sudo chflags 0 /volumes/*
    you may need to restart after that to make the second drive show up.
    Mac Pro 3.2 GHz Mac OS X (10.6.1) Mac Pro 2.66GHz, powerbook G4 1.5GHz
    cjunxing
    Posts: 9
    From: china
    Registered: Jul 8, 2008
    Re: can't find home drive after reinstallation of O.S.X
    Posted: Nov 3, 2009 5:33 PM in response to: V.K.
    Reply Email
    Dear V.K,
    I run the command at my Macbook Pro, my second drive show up. So exceited! However, when I tried with my ibook G4, neither drives come out, is there any difference in the commands between Tiger and leopard. just now, I check the hidden files with Onyx, both drives are there.
    Pls guide me.
    thanks
    macbook pro Mac OS X (10.5.4)
    V.K.
    Posts: 20,162
    From: Toronto
    Registered: Oct 24, 2005
    Re: can't find home drive after reinstallation of O.S.X
    Posted: Nov 3, 2009 6:46 PM in response to: cjunxing
    Reply Email
    sorry, I haven't dealt with Tiger in such a long time I don't remember if it respects chflags. ask on Tiger forums.
    Mac Pro 3.2 GHz Mac OS X (10.6.1) Mac Pro 2.66GHz, powerbook G4 1.5GHz

    I don't have a source attribute for this (maybe I wrote it myself!):
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