Windows crashed and uninstalled

Windows crashed and I had to reinstall it. Then when I tried to dl creative suite it's telling me I can't and to contact support. I need this for my school!

What Creative Suite are you trying to download, on what platform, and what is the exact error message you get?

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Hi i have just tried to update i tunes and it has crashed and uninstalled i tunes off my laptop. I have tried to install i tunes again but it wont and comes up with error messages

Hi i have just tried to update i tunes and it has crashed and uninstalled i tunes off my laptop. I have tried to install i tunes again but it wont and comes up with error messages

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2
Message was edited by: turingtest2

Seagate FreeAgent Desk 1TB causes windows crash and to go in a reboot loop

I bought this Seagate external USB HDD 1000Gb capacity and have been using this for a while. I was able to backup about 500gb of data. This external hdd was permanently hooked on to my computer which has win XP pro (4gb ram, 2.66Ghz CPU Pentium). I have used this only for backing up personal data ,photos and videos.
One day I got the dreaded blue screen and rebooted my machine. The machine went on a reboot cycle. It used to show BIOS screen then windows logo and back to BIOS screen.
After that I unhooked my external HDD and the machine booted up clean. Now when I try to hook the external HDD and power it on, my windows crashes with the blue screen and shows the ntfs error.
How do i make it work. I have lots of data which I can't afford to lose.

Sounds like the drive has gone bad, not a common problem by any means. If the data is important, there are several data recovery options including Geek Squad. These options are not cheap though.
Adam
Best Buy Community - Retail, Americas
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*Remember to mark your questions solved and click the star under the user's name to show your thanks!

754 Ultra MS-6561 Windows crash and now sometimes doesn't POST

Bought a new MSI motherboard and installed everything that's in my signature. Everything is used except for the memory and the mobo. The computer was running fine for a few weeks. No problems. Only recent installation is an old game: Independence War 2, where it would freeze or crash to desktop. Didn't think much of it, as I hadn't patched it yet. Then yesterday during lunch I tried to turn on the computer and got the following error before it got into windows:
"While Initializing device IOS:
Windows protection error. Please restart your computer."
So I restart and the computer wouldn't POST. After a few tries, it POSTs but I got the following error:
"Invalid VxD dynamic link call to device 3, service B. Please run windows set-up to fix."
So I have to restart again, and it wouldn't POST. It's the same thing over and over, it would start up and hang before POST, the display doesn't even turn on. Waiting a while and trying again will result in it POSTING. I check the tempurature of the processor and it's a cool 43-50 degrees celsius, never going higher than 65 degrees celsius on a normal day.
It will let me into windows sometimes without errors, but it will crash and then won't POST for a while. One time I was able to get to the command prompt and while trying to see a directory, it froze and bunch of symbols were all over the screen. And then at restart it wouldnt POST. But if I let it sit, it will start up no problem. But it will crash after a while.
I get home from work yesterday and decide to do the following: run scandisk, update the BIOS to 1.7, update my video drivers, and reinstall Windows 98SE.
Mind you, the day before I could barely keep the computer on, let alone try to do anything on it. But when I turned it on last night, it seemed like it was back to normal. I was on it for like 2 hours doing everything to it. I ran the scan disk and it worked fine.
The bios update went without a hitch. When I reinstalled windows, I didn't format the harddrive and only installed it over the existing 98. Why? Because I have no idea how to format a harddrive and I don't have the Win 98 cd (my bro in law, when installing it the first time on my old 450, put all the CAB files and whatnot in a directory and I installed it through there).
I do everything else and leave my computer running for a little while. No problems. It seemed like it was running as new. I was even getting better resource management by 1% (no big deal I guess). I start up and shut down a few times to make sure I'm not crazy and it really did seem like it was normal again.
Then I shut down and go watch tv for a little while. I come back to it later, and BOOM. Same crap as before: Windows protection error, please restart. If not, it's the dynamic link VxD crap that tells me to run windows set-up.
It doesn't even let me into Windows thru safe mode. Going step-by-step start up, it seems to crash and shut down at loading windows GUI. Then it won't let me post for a while, like before.
I download memtest as I saw in one post here and as it's doing it's test I get the same thing I get when I'm in DOS: Freezing and funny symbols on the screen.
D-Bracket, when it hangs either is at: Full Red (processor info), or will jump from the memory test to the early chipset initialization, then back to the memory test lights.
I'm at my wits end. Please help?

Thanks, Wonkanoby. I had seen that already (one of the first things I did when I saw those errors was to go online from the work computer and look for what those errors meant in windows support). When I was able to get into my computer, I used msconfig and saw that my system.ini was fine.
I haven't tested different ram yet, though. Which one do you all suggest? What I have is kingston, but it seems that some of the MSI boards don't like them.
And although it wasn't suggested, I changed the power supply as I saw that many of the problems on here were associated with it. I got an Antec True 430. Sure enough, it wasn't the problem :( Still debating if I should keep it over my 330 watt (also Antec) or return it and get dinged with the 15% restocking fee. I may be upgrading to a 2600 soon I may keep it.
I'll try the new memory this weekend. Meanwhile, any other suggestions would be appreciated.

Internet Explorer Crashes and Uninstall setup.exe crashes

Hi all! I've been able to install Siebel Tools 8.1 but not the Siebel 8.1 client. I think there was a problem during the installation. Now, Internet Explorer crashes and when i try to uninstall Siebel in accordance with [this recommendation|http://download.oracle.com/docs/cd/E14004_01/books/SiebInstWIN/SiebInstCOM_UninstallSiebel9.html#wp1520277] setup.exe crashes. As of now, I've been using the web service instead since i cannot figure out what to do.
What might be the problem?
Best regards
Sam

They aren't related and shouldn't affect each other.

Reinstalling PSE 10 after Windows crash and saving old projects

Hi!
My windows installation has crashed - no chance to get it alive again. I have an important not finished film project on 3 harddisks and diverse partitions (as it is recommended: Media, the raw captured video and so on). On C is only windows XP and the programm and its folder. The project itself and the prel file is on D with all the rest of the Data of the other programms. All Harddisks are ok.
When I reinstall Windows in the same way as it was before, and on C also PSE again. And then click on the prel file. Will it work to continue then?
Will there be any loss? Will it work as before? What should I take care of?
Are all the informations of the project where the parts of the project is stored in the prel file? Are they / some (also?) in the programm folder of PSE on C?
(As there are the 3 Harddrives and more partitions it could be that during the installation xp does not assign the drive letters and partition letters absolutely the same way it was before though....)
Shall I after having reinstalled windows and PSE copy the old programm folder to C again? (After the installation the programm in the new proper XP is registered of course and would be looking the same exept of the installation dates.)
I could save and copy the old PSE folder in programms on C with a linux live CD and put it on D before reinstalling XP and erasing all that was on C before. (The rest will not be touched, as it is on the other partitions / drives).
Thanks for the answers and help!

Re: Barbara: What my main question is, is will Adobe provide me a replacement PSE7 product/download for my computer? I understand that a code wouldn't work that way.
And to answer another question, yeah. its the same computer, and I have sucessfully reinstalled one other product via disk and code.

Illustrator CC2014 does not respond whenever I open a file or create a new file. I have tried restarting my PC (Windows 8) and uninstalling and reinstalling Illustrator.

I used a trial version first before purchasing the program. I have restarted my computer and uninstalling and reinstalling the program. I haven't added anything to the program. Thanks in advance to anyone able to answer my question.

Whitney,
Did you reinstall using the full three step way (otherwise strange things may linger)?
Uninstall (ticking the box to delete the preferences), run the Cleaner Tool, and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html

MacBook Air dual system with Windows crashed, and Mac password forgotten

The MacBook Air of my friend encountered a few big problems. Here is the story:
1. There are two operating systems in it: Windows 7 and Mac OS 10.6. She used Windows 7 exclusively (which is the reason for the 5th problem below). This may already seem awkward from the start, but please don't blame her for this..
2. Today somehow the Windows 7 cannot boot (the classical "blue screen" appeared), probably due to an error in the updating process.
3. So now we have to log into the Mac OS to do some operation on the Windows system, either to back up the data, or to edit the Windows disk somehow to repair it.
4. In order to do this, we need to install some third party tools in Mac OS (to have access to the NTFS file system; BTW, the Windows partition cannot be mounted by the "disk utility" tool due to some errors), and here is where another big problem comes about:
5. She has forgotten the password of the Mac OS system (be assured: this MacBook Air is not a stolen one), so practically we cannot install any new software, or run tools that requires a high privilege!
6. Well, by Googling I found that the password might be circumvented by using a recovery usb stick, by she cannot find out this usb stick...
7. Some articles mentioned pressing "command + R" or "command + S" during booting to enter a command line environment (I am not sure about this), which had no effect at all in our case.
By now I have no solid idea how could such a situation be solved... The possibilities I can think of are:
a. Take the laptop to an Apple repair center.
b. Try to make a recovery disk by myself, and use it to get rid of the password.
c. Try to boot the computer with an external disk (somehow made), and then edit or backup the Windows partition.
I am not sure any of them will work.
Any ideas will be appreciated!

Welcome to the Apple Support Communities
If your friend has got a Late 2010 MacBook Air, the Mac came with a USB drive that contains Mac OS X Snow Leopard, to reset passwords, reinstall Mac OS X...
If he/she has got an older MacBook Air, he/she has got DVDs instead, and you need an external optical drive or a PC to be able to reset the password. See > http://support.apple.com/kb/HT2129?viewlocale=en_US&locale=en_US After starting with the DVD, open Utilities menu > Password Reset, and follow the steps
If he/she lost the USB drive or DVDs, call Apple to get replacement DVDs or another USB drive > http://support.apple.com/kb/HE57

Windows crash and itunes reinstall. Please help

My windows crashed, so i had to reinstall itunes from scratch, without being able to keep a backup because i had to format my C: . However now if i sync my iphone i will lose everything. Is there any solution for me not to reinstall every single app from scratch?!
Thank you in advance.

You can transfer itunes purchases from your iphone. Without syncing: File>Transfer Purchases
You should always maintain a backup on an external source for this very reason.

Windows Crashed and No Option Left?

Hi.
I bought a HP 2000-2202 TU laptop in Feb 2013.
In April 2014, When the warranty expired, the OS (Windows 8) crashed.
After contacting HP Customer care, they asked me to purchase a set of recovery disk.
I purchased and tried to install it.
Installation failed.
Contacted HP Customer again and they said I need to visit Service Centre.
At service centre, they disgnosed and said that the hard disk has bad sectors.
I came and replaced my hard disk with the new one of same specifications as original (500 GB, SATA, 5400 RPM). Tried installing windows again with the recovery disk. It did not work. Again contacted customer care and they said to visit service centre. Service centre guys told me that recovery disk will work on the hard disk purchased from HP servcie centre only (Weird it sounded still, had no option but to trust them). I told them to install new hard disk from their centre only and install windows.
After 2-3 days they called me up and said that the recovery disk is damaged and hence the problems.
I asked them, if there was problem in Recovery Disk, why did they make me buy new hard disk? they said that the hard disk was also damaged (Again shocked, how come all my disks are damaged???). I told them to provide me with the new recovery disk, and they said that recovery disk can only be bought from HP customer care. Tried to contact HP Customer care and they said they can give recovery disk once again only if i buy new hard disk and re-install windows and then call them up to explain exact error. I tried to convince them that the laptop is not with me and it is at service centre. They wanted me to make service centre guy call them up but service centre guy is not ready to call them up. between these service centre and customer I have been suffering for last 2 months. No option left to me but to forget the laptop and buy new one. In literal sence they have robbed my laptop. I dont see any chance of help anywhere, so posting it here as my last attempt and hope.
Any help would be appreciated.
Thanks

I apologize for the inconvinience caused to you.
I wish i could help you in this case but there are lots of limitations for me to involve in this case. I request you to help me from which country/ region you are from so that i can check what best i can do to sort it out.
Cheers !
I'm an HP Employee.
The opinions expressed here are my personal opinions, not of HP.
Click the “Kudos Thumbs Up" on the left if my post helped you.

CS4 in Windows, Crashed and will not restart

Was working this morning when an error occured, sent the report, went back after a reboot to find I can not reopen InDesign, crashes while loading:
error - R6025 - Pure Vital Function Call
exception (0x40000015) occured at location 0x1147b989
also get a 'graphics.rlpn' cause.
I deleted the lock page thinking I could access without trying to salvage the page in progress, smae error.
Can Not get the program to open?
error report attached

Are you trying to open a file by double-clicking, or are you launching the application?
It might help to replace the preferences. Take a look at Adobe InDesign CS4 * Setting preferences, particualrly my comments at the end regarding manual replacement.

Windows 7 install and uninstall windows 8

HOW DO I INSTALL WINDOWS 7 AND UNINSTALL WINDOWS 8 ON MY DESKTOP HP 500-37C.

Hi:
That model number does not turn up in the support site.
Please recheck it.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07555&lc=en&cc=us&dlc=en
Depending on the hardware it has, there are some models that can't have W7 installed on them, due to the fact that there are no W7 drivers for some of the hardware.

Windows crashes upon Java exit.

Firstly, I apologise that I know very little about Java and if I've omitted any important information here I may need precise instructions on how to find it out.
According to the Add/Remove Programs menu, I have 'JS2E Runtime Environment 5.0 Update 6', version '1.5.0.60' installed.
My problem is that, in any of the following situations, Windows crashes and I either get a BSOD reporting a 'stop error', or my computer reboots itself:
1) I exit the Java Control Panel, attempt to clear temporary files using the Java Control Panel, or exit certain settings windows/message boxes from the Java control panel (Always occurs)
2) I exit Limewire (which I assume has some embedded Java applet) (Always occurs)
3) I exit a Java executable (.jar file) (Always occurs)
4) I exit Internet Explorer or Firefox (sometimes occurs. I think it's safe to assume this is when I've visited a site with a Java applet, but I haven't tested this)
5) I end the javaw.exe process from Windows Task Manager (always occurs)
6) I attempt to uninstall Runtime Environment 5.0 Update 6 from the Add/Remove Programs menu (always occurs. The crash happens a good while into the uninstallation, however)
Is this a known issue? What is the cause/possible cause? How can it be resolved, given that I can't uninstall Java?

This is a long shot, but anti-aliasing and/or video driver problems seem to cause most of the crashes. So try the following and respond back whether it worked or not.
Make sure you have anti-aliasing set to Application-Controlled: http://www.java.com/en/download/help/5000041100.xml
Make sure you've updated to the latest video drivers.
Make sure Directx is updated to the latest version.
If that still doesn't work read http://forum.java.sun.com/thread.jspa?threadID=661574 and then try adding to your environment JAVAOPTIONS variable -Dsun.java2d.d3d=false. If that doesn't work try -Dsun.java2d.noddraw=true
If the problem was AA, then and you still want to force all 3d applications to use AA and you don't want to keep changing your graphics card display options, you can disable java's use of the Direct3D by setting an environment variable JAVAOPTIONS to -Dsun.java2d.d3d=false. This will allow you to keep your AA settings. Disabling Direct3D is the proposed update to 1.5 (Update 8) to fix this bug. See http://bugs.sun.com/bugdatabase/view_bug.do?bug_id=6311320

Windows Crashing after Auto Update

Windows performed an automatic update last night, and now when I connect my Nano to sync with itunes, Windows crashes and I get the "blue screen". When I reboot everything works fine until I connect my Nano and the same problem occurs. I haven't had any problems up to this point. Any ideas?
Itunes 6.0.4.2
Dell Latitude D600 Windows XP Pro

hiya!
what numerical and text codes are you getting with the blue screen? (ie 0x[zeros/letters/numbers] CAPSANDUNDERSCORES)
here's a reference on the sorts of things i'm asking about:
Troubleshooting Windows Stop Messages
if you're just seeing a flash of one, we can use this technique to slow it down a bit:
1) Open your system control panel (Start->Control Panels->System).
2) Select the "Advanced" tab.
3) Click the "Startup and Recover" section's "Settings" button
4) Verify that under "System Failure" the "Automatically restart" checkbox is not checked.
love, b

HT203167 My computer crashed and had to be stripped...so where can I find my ITunes from the past years?

My old computer on windows crashed and has to be stripped....now iTunes store doesn't seem to bean,le to locate all of my old purchases. Is there a solution?

Depending upon what country that you are in then you might be able to re-download some/all of your past purchases (if they aren't still in the store then you won't be able to re-download it) : re-downloading. If you aren't in a country where you can re-download them then have you not got a backup of your content ? If not you can try contacting iTunes support and see if they will grant you a re-download of it : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

Windows crashed and uninstalled

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