Windows does not recognize ipod, neither does itunes

I finally got my system to stop freezing when i plug the ipod in. Now when i connect it there is a messega from windows "unkown mass stoage device" Neither itunes nor ipod updater recognize i have plugged the device in. But on the screen it says do not disconnect. But there is no transfer of information.
What do i do?
Also what number do i call Apple to help me, i didn't buy the extended warranty.
PS I have a 60 gig if that helps

Have the same problem. I get a message saying a USB device has malfunctioned and Windows cannot recognise it. What to do? Feel like chucking iPod in the trash. Then iPod froze - no luck getting anywhere.

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ITunes and Windows will not recognize iPod Nano 3rd Generation

I've been on this ALL day. Neither Windows or iTunes will recognize iPod. I have uninstalled and re-installed iTunes.... I don't know how many times.
iPod is new. Was ok to sync music and photos last week.. but now nothing. Any ideas anybody... this is driving me nuts.
When plugging in iPod - it beeps and then right away says it is ok to disconnect and beeps again... and iPod goes on... and then charges up.
I was skeptical in buying an iPod for the kids... and now am disappointed. Please somebody... change my mind!!!!

I've been having a similar issue with my iPod. My iPod will not play songs. Basically, the song or podcast will appear on screen, but is stuck at 0:00 and will not play.
When I connected my iPod to my computer, it was not recognized by iTunes and it did not appear in My Computer. I checked the Windows Device Manager, and the device did appear there. Strangely enough, the device did appear in My Computer as a removable disk only after I closed out Device Manager. I'm wondering if I need to restore my iPod. How do I do so without iTunes?

Reinstalled Itunes for Windows will not recognize ipod touch 3rd generation.

Itunes for Windows and PC will not recognize my ipod touch 3rd generation. Also it will not fully charge using a brand new apple brand power adapter and cable. I have already uninstalled all Apple software on PC and reinstalled. I've tried every step suggested by Apple online iPod touch Troubleshooting Assistant.

the best thing i think you could do is go to an apple store or uninstall itunes and reinstall it one more time and see what happens

Windows will not recognize ipod nano anymore

At the beginning it was working fine, but after I left it for a week it stopped working. When I plugged it to the computer, the computer would not recognize it.
When I plugged in the ipod nano into Window XP, the following happens:
- Window XP lags and take a long time to display the message "new hardware found"
- my ipod displays the charging symbol
- then ipod shows the screen "Do not disconnect" and it stalls on this screen
- after awhile, Windows show a "safely remove hardware" icon on the bottom right of my screen, but it describes the recognized hardware as "Apple ipod USB Device at location 0"
Note that:
- my ipod is not charged at all after all this
- itunes would not recognize my ipod
- there's not hardware icon in "My Computer" and "Device Manager"
- my computer can recognize my friend's ipod
- I can neither restore or reset my ipod because it does not get passed the "Do not disconnect" screen
So if anybody could provide any help, i'll be very very grateful. =P Please save me.

Maybe for that one week that you left your iPod nano idle, your iPod software automatically updated and left you with some strange conflict.
Anyhow, your symptons sound similar to some described in this article:
http://screwdave.blogspot.com/2006/05/ipod-nano-updater-3-23-really-needs.html
Not sure if the solution presented in the article will work for you, but let us know if it solved it.
Your Knight in Shining Armor (<---hehe, had to add that in)

Windows doesn't recognize Ipod and causes iTunes to Crash. . HELP!!

Hi,
Recently, I plugged in my ipod (30GB Photo) to my computer (running windows XP with SP2) and it caused itunes to crash. I rebooted the machine and tried again and the same thing has happened. I've spent the past day trying to fix it. I have done the following things and nothing has worked:
-reset my IPOD
-formated my IPOD (erased all the songs)
-uninstalled and reinstalled ITUNES & QUICKTIME
-tried to reinstall the ipod on the computer using the original cd.
-disabled startup items to check if anything has been conflicting
-tried all the usb ports on my computer and 2 different wires
I don't know what else to do! I don't think the ipod is formatted for windows anymore (is that possible?) and whenever I try plugging it in, iTunes freezes up until I unplug the ipod. As well, Explorer recognizes it as a "Removable Disk" not IPOD.
Please helpppppp! Thank you sooo much

Hi there
You're pretty much describing a problem I had yesterday.
I've got the 2gb model and initially it was working fine. I run off a 4 port usb hub with other equipment running as well.
Everything was okay but I kept getting a balloon telling me that usb 2.0 would be faster, so I routed my extension cable directly to a usb 2.0 port on my computer and all of what you describe started.
The PC showed my nano as a removeable drive but could not be acesssed. If I managed to get it recognised in itunes (took forever) then it just said it was corrupted and was unable to restore.
After much cursing and trawling the internet for answers, I gave up and put the cable back to the hub.
And.....everything worked again !!
I can only conclude that my hub (quite old) does not work on usb 2.0, or putting the extension cable (5m) straight into my PC causes a power drop / signal loss ??
Are you using an extension cable or a hub? something to try.
Good luck anyway
Regards
Windows XP Pro

Windows 7 will not recognize ipod touch, but itunes does.

i've removed iTunes, QuickTime, Apple Software Update, Apple Mobile Device Support, Bonjour, and Apple Application Support. then reinstalled itunes 11.0.2.26; restarted computer. tried diff usb ports, cables. same issue -- the ipod is NOT recognized in windows, but itunes sees it.
the ipod works fine on a diff computer running windows XP -- it is recognized in both windows and itunes. a diff ipod has the same issues on this windows 7 computer. so, i don't think it's an ipod issue. sounds like something in windows 7, but what??? thank you in advance!
i am running windows 7 64-bit, if that helps.
ginny

Try:
iOS: Unable to import photos to computer

Windows will not recognize ipod touch also says it has malfunctioned

hi
whenever i plug in my ipod touch i get a message saying that "usb device not recognized, one of the usb drives attached has malfunctioned and windows cannot recognize it"
i have reinstalled itunes 8.1 twice the second time i reinstalled the apple mobile device service and have restarted my computer
i need some help!

Do any of your USB ports work ?
Is your touch seen when connected to another computer ?

TS1369 After updating iTunes this week Windows 8 recognizes the iPod but does not offer an option to open with iTunes. iTunes does not recognize iPod Touch. Have followed all the steps but without success. Is there a solution with iTunes?

After updating iTunes this week Windows 8 recognizes the iPod but does not offer an option to open with iTunes. iTunes does not recognize iPod Touch. Have followed all the steps but without success. Is there a solution with iTunes?

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Why windows 8 does not recognize ipod touch model A1367 4th Generation?

Why window 8 does not recognize ipod touch model A1367 4th generation? and of course iTunes either.

See:
iOS: Device not recognized in iTunes for Windows
I would start with
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
(it applies to win 8)
Run this to help if it identifies the cause
iTunes for Windows: Device Sync Tests
Have you tried on another computer to help determine if you have a computer or iPod problem?

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Before you can use the iPod you have to activate it by connecting it to a computer with iTunes. Try the following to get your computer to see the iPod so you can activate the iPod.
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows

Upgraded to iTunes 8.1.1 and now iTunes does not recognize iPod

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Hey, we are having exactly the same problem! My old ipod died a slow death so I bought a new nano 16gb 4th gen and I can't use it as itunes isn't recognising any ipod being plugged into it. I've been through the whole support database and every USB port is working on the laptop, so I know the computer is recognising its there its just itunes itself - even removed and downloaded it again but no change! If anybody has any ideas what is going on please let me know!!!!

HT1926 Why does Itunes installed on a Toshiba Satelite with windows 8 not recognize my Ipone or Ipad?

Why does Itunes installed on a Toshiba Satelite with windows 8 not recognize my Iphone or Ipad?

It's possible that charger damaged some part of the connection on the iPad. There's little metal contacts on that small silicon chip sticking out of the port and if something happens to one of those little contacts it can effect how it works.
You can try taking it into an apple store and have them look at it. If you'd only used 'official' stuff there'd probably be no question but once they know that the damage, potential damage, was caused by a third party device, then it may be up to the discretion of the manager what they do with it. Whether they replace it under warranty or decide that the warranty is void (I honestly don't know how strict they can be with the use of third party devices and how they may/may not work)

Does Not Recognize IPod Shuffle(2nd). Whassup?

My computer does not recognize iPod. Setup Assistant never appears. I have downloaded latest version of iTunes. I was using front USB but then connected to USB on back of computer. iPod is not present in Device Manager.
Even tried downloading iTunes again. Any suggestions??
Need help!

Were you ever able to solve the problem? I have the same issues - and I noticed no one answered you. I started another post earlier today - USB DEVICE NOT RECOGNIZED - in case you want to follow it along.
Duane
[email protected]

Does Not Recognize IPod Shuffle(2nd).

My computer does not recognize iPod. Setup Assistant never appears. I have downloaded latest version of iTunes. I was using front USB but then connected to USB on back of computer. iPod is not present in Device Manager.
Even tried downloading iTunes again. Any suggestions??
Need help!

Were you ever able to solve the problem? I have the same issues - and I noticed no one answered you. I started another post earlier today - USB DEVICE NOT RECOGNIZED - in case you want to follow it along.
Duane
[email protected]

Windows will not recognize my ipod

My windows will not recognize my ipod. I tried running the latest Ipod Updater several times and received the following error message: Ipod requires Windows 2000(SP) or Windows XP, Please update your software and try again. I have Windows XP so I'm a bit confused to why I'm receiving that error message.
Any suggestions would be greatly appreciated. BTW, I already tried "re-starting" my ipod and that didn't work either.

Unfortunately, there is no one ‘Silver Bullet’ answer for this issue. Many things can contribute to the problem. Here are various ‘generic’ solutions that you can try in an effort to correct your problem. One should work. These are listed in simplest to more involved order (usually).
First, make sure that the iPod is fully charged.
Try Resetting Your iPod while it's connected to the computer.
Hold down the Menu and Select buttons until you see the Apple logo (or Menu & Play/Pause in older models).
This will often get it recognized. It may take several attempts.
Try closing and re-starting iTunes. There have been cases where iTunes refuses to see an iPod, but after re-starting, it works again.
Also try re-booting the entire computer. Especially if the PC has been operating for a long time &/or many programs have been opened and closed, repeatedly.
Other USB connected peripherals may be the cause as well. Try removing all connected USB items and attaching the iPod. If you have a USB keyboard, it may be worth a try using the adapter to convert it to non-USB. If the iPod connects, continue plugging things back in until you have the problem return. You may have then isolated the issue. Sometimes it could be a printer, camera, Flash Card reader, or other attached device causing a conflict.
If your iPod shows up in Explorer under 'my computer' try changing the drive letter:
-- Click on Start=>Control Panel=>Admin Tools=>Computer Management=>Disk Management
-- Right-Click on the iPod and select “change drive letter”
-- Choose something further along in the alphabet that is unused (Usually, “M”, “N”, “O” or something similar)
-- Safely eject the iPod
-- Reboot the PC
If that doesn't work, Put Your iPod into Disk Mode then plug it in and you should be able to Restore the iPod
Your PC may have difficulty with the USB2 protocol and the iPod. See this Article for a possible solution: iPod not Recognized Correctly
Also try these hints (and the other suggestions above) from any other USB port you may have on the PC. Sometimes switching USB ports can make all the difference.
Also See:
Your Windows PC doesn't recognize iPod
iPod does not appear in iTunes or on the desktop
iPod appears in Windows Explorer but does not appear in iTunes“Strange iPod Behavior within Windows”
If you are getting a ‘Missing Drivers’ message, try this:
1. Go to http://www.driverguide.com and register (free)
2. Download ‘usbstor.sys’ & ‘usbstor.inf’ to your PC and place them in your i386 Folder
3. Update both drivers by selecting the two files you just downloaded
4. Reboot computer
5. Open iTunes and then connect you iPod
If all the above fails, you may have a Virus, Malware or SpyWare problem.
If you do find that your Device Manager is blank, you should probably check up on this issue first: No Items Appear in the Device Manager List When You Open It

Windows does not recognize ipod, neither does itunes

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