Windows don't start after System restore

Hi. I have a Pavilion dv7 6195-US bought 3 years ago.
I have 2 HDD x 500GB.
There was also a partition with the system restore to factory OS, but I don't remember what I've done and didn't recognized by HP Recovery Manager, anyway, the information is safe...I mean "base.wim".
For some reasons, I had to formatted and reinstall the windows.
I backup all my information from my laptop. INCLUDING the image factory: base.wim and the I try to reinstall my windows.
For this point I found 2 ways on the internet:
1: there are 6 steps ( http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/Another-System-Restore-question... ) but instead of connecting my hard to another PC, I use the second of my HDD to install a random win7 and to do the 6 steps. I do the exact what is there, BUT after the step 6 and restart my laptop... basically it's stop at the point with "starting Windows and Logo"... If I remember for the first time when I opened, it supose to appear a welcome screen after that...but nothing... just freeze image.
Anyway, I don't know WHY or WHAT I got wrong... I try another way:
2: Here is the stept that i follow but even here nothing happend ( http://forums.whirlpool.net.au/archive/2243985 )
Please help me out how to figure out a way to restore my factory windows on a formatted HDD.
There is no problem with my base.wim, I restore it ok with image.exe.... but the only problem is after the restart of my laptop and basicaly start windows for the first time... doesn't work.
Maybe is because of my partition type or what? Can anyone give me some clear ways to do that.
Thanks a lot !
Later edit: I don't remember wich of this 2 ways I try, but after restart seems to work until a grey background appear, ans a cmd start with "startnet.cmd"...then a text 2 seconds, but then restart... and that's it... seems like a problem of restoring windows to factory?

Hi @Starhitect ,
Welcome to the HP Forums!
It is a terrific place to find answers and tips!
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I grasp you are trying to recover your notebook back to factory.
Following the steps in the first link at Step 6 it states after reinstalling the drive to boot to a Windows CD and do a repair. Did you do that step?
I suggest you contact HP support and inquire about obtaining a recovery kit for your notebook and then do the recovery from them.
Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.
World Wide Phone Support
Here is a link to assist you with that process. Performing an HP system recovery (Windows 7)
Good Luck!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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timestamp: 1381164357533
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investigationId: 0
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firmwareVersion: "iBoot-1940.1.75"
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triggerId: 720897
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bluetoothPowerState {
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triggerId: 720897
profileId: 280015
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"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****
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Is her computer currently fully-patched at Windows Update?
Is Adobe Shockwave Player v12.1 (or higher) installed on her computer?
Is Adobe Flash Player v15.0.0.189 (or higher) installed on her computer?
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Troubleshoot Shockwave Player installation for Windows
http://kb2.adobe.com/cps/403/kb403264.html
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~Robear Dyer (PA Bear) MS MVP-Windows Client since 2002 Disclaimer: MS MVPs neither represent nor work for Microsoft

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Hi TAS,
Regarding the error message, I recommend you try to this :
"0x8000ffff" error message when you try to restore a Windows 7-based computer by using System Restore
http://support.microsoft.com/kb/2695585/en-us
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Best regards,
Karen Hu

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Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

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