Windows downgrade process query

Hi,
Some background.
My company normally builds PCs but recently we also decided to start using All in One PCs, we're looking at using the HP ProOne 400 G1.
Our software doesn't like Windows 8.1 and we're planning on skipping windows 8 and moving directly to windows 10. For our own systems this isn't an issue as we just buy windows 7 as the PCs have no OS.
For the all in one PCs they come preinstalled with windows 8.1 pro. The HP website claims that there should be downgrade rights to allow this to be changed to windows 7 pro. This would be fine.
My problem is that HP support tell me to contact microsoft to preform the downgrade.
Microsoft tell me to contact HP.
I have downgrade media ( a windows 7 OEM disc) but the code is used for a second PC so I can't activate the product online or I'll have two PCs using the same code ( both at my end customers sites).
As far as I can tell I'm doing something both Microsoft and HP claim to support and I'm eager to obey the licenses process. But whenever I talks to support from either company I'm dealing with people who know zero about the downgrade process.
I have the windows 8.1 key but the Microsoft activation people won't take it or do anything with it.
Given the above do I have downgrade rights?
If I have them how do I go about following them?
( I have tried following these instructions
http://www.microsoft.com/oem/en/licensing/sblicensing/pages/downgrade_rights.aspx
but they fail when i contact Microsoft as they tell me the web page is wrong).
I'm getting frustrated and I am now looking into alternative vendors who can supply the OS installed. But this means compromising on the hardware that best suits my customers so it is not the ideal solution.
Any help is appreciated.

Hi:
As far as I know, Microsoft is correct.
When you look at downgrade rights, it says that the downgrade has to be performed by the PC manufacturer (The PC has to come from HP with W7 Pro on it at the time of delivery).
It has been that way for any HP business PC I have ever purchased.
I just bought a HP 350 G1 business notebook with W7 x64 Pro downgrade rights from W8.1 Pro last month.
W7 was preinstalled on the hard drive, and a W8.1 disk was provided in case I wanted to change to W8.1 Pro.
Here is the problem you have with using a W7 disk on one of these new PC's that come with W8/8.1...
Because the W8.1 product key is encrypted in the BIOS, when you try to use even an older HP W7 installation disk, it will not work because of the W8.1 key.
You need to have a special set of W7 Pro recovery disks from HP in order to install W7 on these PC's without needing a W7 Pro product key.
I am looking at the specs, and it is pretty vague about how you can get a PC to already come with W7 Pro installed.
It says availability dependent on Region.
http://www.hp.com/united-states/campaigns/new-style-it/assets/proone400aio_nontouch.pdf
If you cannot purchase the PC's preinstalled with W7 Pro where you are located, then you won't be able to simply install W7 Pro on them, unless you have a W7 product key for every one of those PC's (which of course defeats the purpose of free downgrade rights).
The only suggestion I can offer would be to contact HP sales or technical support and see they offer W7 Pro x64 recovery disks that you can get with each PC you intend to purchase.
And before I went 'whole hog,' I would probably just buy one PC and test to make sure you can downgrade to W7 Pro x64 using the HP W7 supplied disks without encountering any issues.

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