Windows error: iTunes crashes (uninstall and reinstall does not work)

Hello all.
I (and another user) have had a problem with iTunes crashing when trying to open it. Windows just generates the typical vague error message that explains nothing as to what the problem is. Uninstalling and reinstalling did not work, and using the "Repair" option did not work either.
This was the solution. Hope it works for you. Cheers.
C ;o)
Here are the steps, some might be redundant, but still follow them to try and get iTunes to work.
1. *Extremely important* Close the QuickTime launcher in the tray on the right side of your Windows TaskBar (right-click on the blue QuickTime "Q" logo next to where you have the time and date and select "exit".) The QuickTime logo should disappear from the tray.
2. Go to where your iTunes library folder is, copy it and put it elsewhere on yoour hard-drive. This is where you asked your iTunes to point to and keeps the full repository of the files sync'ed to your iPod. If you don't do this, you will have to re-create the full library of all the music and files you have put into iTunes.
3. Unistall iTunes and reboot your PC.
4. Go to c:\Program Files\Quicktime and delete this whole folder.
5. Go to c:\Windows\System 32 and: delete the Quicktime FOLDER there; then (ii) scroll down and delete all other QuickTime related files (there should be 5-10 of them, I didn't count, some will have a name like QuickTMvr whatever).
6. Empty Recycle Bin.
7. Reboot your PC.
8. Go back to Apple Website and download: iTunes, and (ii) QuickTime installation only (without iTunes).
9. Install QuickTime FIRST (use newly downloaded version)! Check it works OK by opening it.
10. Close QuickTime lanucher from tray, as explained above in step 1.
11. Install iTunes (use the newly downloaded version).
12. Open iTunes. If it opens fine (clap your hands and say "hurray", and actually I said out loud to my PC, "Please work" and it did - I don't know if this step helped at all. ;o) ), then close iTunes FIRST BEFORE DOING THE NEXT STEP. Go to where the new iTunes (and library) folder is, rename the new iTunes folder (as you might notice when/if you open iTunes, that it is all blank), and copy the old iTunes folder (from step 2) to the same location. Re-open iTunes. It should be the way it opened the last time.

Btw.
Don't forget that, from my experience, most iTunes errors comes from malfunctioning instances of QuickTime.

Similar Messages

I have an iPad 2 and so does my mom. We both have the app Slotomania and now all of sudden after having it for months, our games connected and we don't know how to fix it. Deleting it and reinstalling does not work.

I have an iPad 2 and so does my mom. We both have the app Slotomania and now all of sudden after having it for months, our games connected and we don't know how to fix it. Deleting it and reinstalling does not work.

Does the app now use iCloud, do you use iCloud and do the two of you use the same account on iCloud?
Just a guess.

I have a license of the PSE 11, recently expired, to find out what was going on I have PSE 11 uninstalled. Reinstall does not work because the license has expired. Can I purchase the upgrade version of PSE 12 now or should I buy a full program?

I have a license of the PARTY 11, recently expired, to find out what was going on I have PSE 11 uninstalled. Reinstall does not work because the license has expired. Can I purchase the upgrade version of PSE 12 now or should I buy a full program?

Ok thank you, I better can wait then.
Greetings, Evert Annen
Op 8 sep. 2014 19:45 schreef "Peru Bob" <[email protected]>:
I have a license of the PSE 11, recently expired, to find out what
was going on I have PSE 11 uninstalled. Reinstall does not work because the
license has expired. Can I purchase the upgrade version of PSE 12 now or
should I buy a full program? created by Peru Bob
<https://forums.adobe.com/people/Peru+Bob> in Photoshop Elements - View
the full discussion <https://forums.adobe.com/message/6711348#6711348>

I created an Apple ID using my ISP Email when I registered at the Store/Apple Support Communities/iTunes/Face Time and it does not work in iChat. Why Not ?

Question:-
I created an Apple ID using my ISP Email when I registered at the Store/Apple Support Communities/iTunes/Face Time or other portal and it does not work in iChat. Why Not ?
Answer:-
For a Name to work in iChat it has to be an Valid AIM screen Name.
Only Apple IDs from the @mac.com ending names registered here and the Mobileme (@Me.com ending) names are Valid with the AIM service as well as being Apple IDs
(I am still working on info about registering with iCloud at the moment but if this does give you an @Me.com email it may well be a valid AIM name as well)
NOTES:-
The @mac.com page works by linking an external (Non Apple) email with a @mac.com name.
This External Email cannot be one linked to an Existing Apple ID (you have to use a second email or register at AIM )
The options at AIM are to use your existing email or create new name and link the existing only for Password recovery
MobileMe (@me.com ending names) were valid Emails addresses, Apple IDs AND a Valid AIM Screen Name
@mac.com names look like emails but are only Apple IDs and iChat/AIM Valid Screen Names.
The AIM registration page seems to be pushing you to register [email protected] This is relatively new and I have not followed through the pages to find out if it a valid AIM email (Previously you could register a name without an @whatever.com suffix)
8:16 PM Friday; June 10, 2011
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb( 10.6.7)
 Mac OS X (10.6.7),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Question:-
So I have my current [email protected] email in iChat as I thought as I had linked that to an Apple ID it was a Valid iChat Name. It keeps coming up with a UserName or Password Invalid message. What do I do next ?
Answer:-
Open iChat
Go to the Menu under the iChat name in the Menu Bar and then Preferences and then Accounts in the new window.
Commonly written as iChat > Preferences > Accounts as directions/actions to take.
If it displays with a Yellow running name in the list you have a choice.
Either register it at AIM (I would use a different password to the ISP Login) and then change the password only in iChat (It may take you to confirm any Confirmation email from AIM first) in iChat > Preferences > Accounts
Or you register a new Name at AIM (Or at @mac.com) and enter that (details below)
If you have a Blue Globe name (@mac.com) that will not Login the chances are that it the password that is the issue.
Apple lets you create longer passwords than can be used with the AIM Servers.
Change the Password at iForgot to no more than 16 characters.
Then change the password in iChat as details above.
Adding a new Account/Screen Name in iChat (that is valid with the AIM servers)
Open iChat if not launched.
Go to iChat Menu > Preferences > Accounts
Click the Add ( + ) Button at the bottom of the list.
Choose in the top item drop down either @Mac.com or AIM depending on what you registered
Add the name (with @mac.com the software will add the @mac.com bit)
Add in the password. (If you don't add it now iChat will ask you each time you open it)
Click Done.
The Buddy List should open (New Window)
The Accounts part of the Preferences should now have the new name and you should be looking at the details.
You can add something in the Description line which will then title the Buddy List (Useful when you have two or more names) and make it show up as that in the iChat Menu > Accounts and the Window Menu of iChat when logged in.
You can then highlight any other Account/Screen Name you don't want to use and use the Minus ( - ) Button to delete it.
8:39 PM Friday; June 10, 2011
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb( 10.6.7)
 Mac OS X (10.6.7),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

After successful installation of iTunes 10.6.1, iTunes will not open. Tried complete uninstall and reinstall, still not working. Cannot sync iPad or access iTunes at all. Any suggestions?

After successfully installing the iTunes upgrade to 10.6.1, Now I cannot open and access itunes. I have tried a complete uninstall and reinstall and it is still not working. I have looked through many support communities for answers. I added an iPad 2 almost a year ago and all was fine until my upgrade to the "cloud services" and upgrade to new version. I have been without iTunes on my PC for a month. Any suggestions on how to resolve this issue?

I too have only recently encountered this problem. I have been able to burn disks before but it keeps making all these weird sounds. It might be a hardware problem but the fact that everything else that uses a disk works I doubt it.

My tool are not working in Photoshop Elements 11. I even uninstalled and reinstalled, still not working.

I need help getting my tools in photoshop elements 11 working. I have a mac, I have never had problems before, i uninstalled and reinstalled. I cannot find any troubleshooting help. What should I do?

Photoshop Elements doesn't respond when you use editing tools in Mac OS X 10.10

HPSF.exe has stopped working. Uninstalling and reinstalling has not worked. What else to try

HPSF.exe has stopped working. Have uninstalled and uninstalled numerous times and has not worked. Desktop is not month old yet. When I first got it sleep mode would not work. Every time it would go to sleep it would crash. I finally did a refresh and that problem went away. I do not want to do another refresh as a number of the windows updates did not want to install and I had to troubleshoot them. Is there another fix to the support assistant or do I just manually check monthly for updates. Also is there a place I can get online chat cupport for my new computer while it is under warranty?

HP Support Assistant is very problematic especially in Windows 8. It works on some and not others, nobody knows why yet. It is a useless piece of software anyway IMHO and I would uninstall it. If you concern is updates, suggest doing it manually as you wish.
Please mark my post as SOLVED if it has resolved your problem. It helps others with similar situations.

I use firefox 29on mac since updade I cant use search bar/google. if type address inaddressbar ok. uninstall and reinstall does not help

I updated Firefox yesterday since than I can't do google search from searchbar. Most addresses when typed into addressbar directly are working but not all. All bookmarks are working fine.
If I type www.google.com in the address bar I'm forced to install flashplayer ( I will not!!)
If I however type in www.google.co.za i can serch in the folloing search window

Hello,
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. <br>
'''Note''': ''This will cause you to lose any Extensions and some Preferences.''
*Open websites will not be saved in Firefox versions lower than 25.
To Reset Firefox do the following:
#Go to Firefox > Help > Troubleshooting Information.
#Click the "Reset Firefox" button.
#Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
#Firefox will open with all factory defaults applied.
Further information can be found in the [[Reset Firefox – easily fix most problems]] article.
Did this fix your problems? Please report back to us!
Thank you.

Received this error message when starting iTunes and reinstalling does not resolve it: The registry settings used by iTunes drivers for importing and burning CDs and DVDs is missing.

Received this error message when starting iTunes and reinstalling does not resolve it: The registry settings used by iTunes drivers for importing and burning CDs and DVDs is missing...
Can I uninstall existing iTunes without losing my media library? and then install fresh to fix this problem?

Hi there kweitkamp,
You may find the troubleshooting steps in the article below helpful.
iTunes for Windows: "Registry settings" warning when opening iTunes
http://support.apple.com/kb/TS3299
-Griff W.

Ipad displays "ipad is disabled connect to itunes", I have tried putting the ipad into recovery mode and then restoring but that does not work. I have also tried doing a hard reset of the ipad and that does not work either. Any ideas?

Ipad displays “ipad is disabled connect to itunes”, I have tried putting the ipad into recovery mode and then restoring but that does not work. I have also tried doing a hard reset of the ipad and that does not work either. Any ideas?
My son let one of his friends use his ipad. The next time he tired to use it he could not get it unlocked, I tired to unlock it but it kept telling me that I had the wrong pass code. With out me knowing my son continued to tire until it completely disabled it self.

How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
You may have to do this several times.
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just canceling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
 Cheers, Tom

I have a macbook air and I can't cut and paste in itunes. The right clic does not work. How can I work this out?

I have a macbook air and I can't cut and paste in itunes. The right clic does not work. How can I work this out?

Great tip Stephen!!
I was so frustated from this issue that I used to use Windows iTunes for mass editing info, adding Lyrics etc and then transfering songs to Mac. This tip has alleviated my pain!!
Thanks for the tip. This question should be tagged as answered.

After installing Mountain Lion, iMessages and Facetime does not work. When I try to sign-in I get a message that says: The server encountered an error processing registration. Please try again later. Apple care does not know what is the cause. Please help

After installing Mountain Lion, iMessages and Facetime does not work. When I try to sign-in I get a message that says: The server encountered an error processing registration. Please try again later. After 4 calls to apple and 8 and a half hours on the phone. The apple people does not how to solve the problem. The last thing they told me is that they will send the problem to their engineers and I will hear from them. unfortunately they have not contact me.
During the phone calls I tried putting the date and time in automatic, changing the username and password, I even tried using somebody elses username and password. Please help, facetime is my tool to telecomute, and it is hurting my job.

I had the same problem and found the solution here:
https://discussions.apple.com/thread/3189272

I downloaded Elements 13 to my PC, but my PC has windows Vista and it does not work. How can I download it to my laptop that has Windows 8?

I downloaded Elements 13 to my PC, but my PC has windows Vista and it does not work. How can I download it to my laptop that has Windows 8?

You can get it at this link and validate with your 24 digit serial number - click here for PSE downloads

When you run Muse 2014 get an error unterminated string constant. Reinstalling does not help. System: Win8.1RU. Help!!!

When you run Muse 2014 get an error unterminated string constant. Reinstalling does not help. System: Win8.1RU. Help!!!

Is this occurring on launch? Can you post a screenshot? This isn't an error I recall being reported before.

I tried to update my photo albums in my Iphone 4S. I could not, and the old photos were removed. I tried again to copy the albums in the Iphone from a PC Windows XP folder and it does not work.

I tried to update my photo albums in my Iphone 4S. I could not, and the old photos were removed. I tried again to copy the albums in the Iphone from a PC Windows XP folder and it does not work.

You can't activate any GSM iPhone without a valid sim card installed in the phone.
So, yes, you need to get a sim card.

Windows error: iTunes crashes (uninstall and reinstall does not work)

Similar Messages

Maybe you are looking for