Windows explorer 8 not detecting my phone

Hi, I'm trying to install a few apps from the blackberry.com website but am unable. If I use internet explorer, it doesn't detect my phone even tho it is connected. I tried google chrome, it detects my phone but keeps on asking me to update my app world in order to continue which I did but it keeps asking me time after time. When it reboots it says that my device radio is off and needs to be turned on and other times it says that it is unable to connect and ask me to disable content protection which it already is.
software version is: 4.6.1.284

Hi and Welcome to the Community!!
With your device NOT connected to your computer, but with your Mobile Data network active (WiFi as well, but not ONLY), please try this sequence:
1) Remove AppWorld from your BB
KB10040 How to view or remove installed applications on a BlackBerry smartphone
If it requests that you reboot the BB, do so
2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.
3) Install (on your BB) a fresh copy of AppWorld
http://blackberry.com/appworld/download
Again, if it requests to reboot, do so.
4) Do another Batt-Pull reboot
5) See if it now works.
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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