Windows Explorer freezing up

I am hoping to include all the info needed, but I may miss something.  I have a person on Win7Pro 64 bit, and when she accesses a network drive, there is one particular folder that sometimes will cause the Explorer Window that pops up to freeze...you
can't close it, you can't move it, nothing.  You either have to shut down the computer or else you can try using Task Manager to close it.  It doesn't happen all the time, and sometimes it is during sub-folders on that share.  I have mapped
via ip as well as fqdn and doesn't seem to matter.  I got her on a new laptop, thinking it might be within her profile....same thing happens.  I have made sure the laptop is up to date with patches, and offline files are disabled, but for the life
of me can't figure this out.  Any suggestions?

Hi mmealio,
Since this issue happens on specific folder, multiple machines and intermittently, we wonder if this folder is shared to many users because it might be caused by network traffic.
Try set a lower number in Limit the number of simultaneous user option for that folder and check the issue again.
To change limit number of simultaneous user.
Right click folder->properties->sharing ->advance settings
If the issue still persists, you could use process monitor to find out which process  
If the issue still persists, you could use process monitor to find out which process stoped your explorer responding.
Troubleshooting with Process Monitor
http://blogs.technet.com/b/askperf/archive/2007/06/01/troubleshooting-with-process-monitor.aspx
Regards

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