Windows Explorer Locks After Installing ZEN Softw

<span class="contentText">I am running Windows XP. Whenever I go in to windows explorer it locks up after a?few of seconds. I close it then reopen it then it does it again. It locks up most of the time but sometimes it works like it is supposed to. This started after I?loaded Creative Labs software for a Zen Vision and?since then its been running like this. Everything else works fine just Windows explorer has many locku
ps.
Also when Zen software is uninstalled Windows Explorer works fine. After doing some research I find many others have the same problem.

Hi,
Did this issue occur on all computers which installed that update?
In generally, it's not most likely be Windows update cause.
Let's narrow down the issue:
Have you tried to reset the Internet Explorer to check the result:
1.Close all Internet Explorer windows that are currently open.
2.Open the desktop, and then tap or click the Internet Explorer icon on the taskbar. Changing your settings will affect both Internet Explorer and Internet Explorer for the desktop.
3.Tap or click the Tools button, and then tap or click
Internet options.
4.Tap or Click the Advanced tab, and then tap or click
Reset.
5.In the Reset Internet Explorer Settings dialog box, tap or click Reset.
6.When Internet Explorer finishes applying default settings, tap or click
Close, and then tap or click OK. You'll need to restart your PC for these changes to take effect.
If it persists, perform a clean boot to see if it caused by some third-party software:
How to perform a clean boot in Windows
http://support.microsoft.com/kb/929135
Karen Hu
TechNet Community Support

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