Windows Firewall stops connection to iTunes store, despite Exception?
iTunes was giving me the message "iTunes could not connect to the iTunes store". I looked in Windows Firewall, and iTunes was already checked under the Exceptions tab. But I tried turning Windows Firewall off anyway - and after that iTunes could connect successfully after all.
Then I turned the firewall back on, deauthorized and restarted iTunes - and it couldn't connect again. Turning the firewall off fixed it again.
What could be causing this behavior? Is there something other than iTunes I need to check?
Still have this problem, but now it's worse - iTunes can't connect to the iTunes store even with Windows Firewall off!
Similar Messages
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ITunes 10.5 for Windows 7 not connecting to iTunes store.
I updated to iTunes 10.5 today hoping that Apple fixed the connection problems which came with previous versions of iTunes for Windows. Unfortunately I was wrong. After installing 10.5, I cannot connect to the iTunes store...again. The progress bar at the top locks (along with the message "Accessing iTunes Store") and after 30 seconds all I get is a blank page. This is exactly what has happed in the last couple of versions of iTunes for Windows. I tried some of the 'netsh' fixes seen on other posts and this did not solve the issue. I also tried unistalling the specific AppleApplicationSupport software (in this case 2.1.5) and re-installing the 1.5.2 version (which fixed the connection problems on the previous version of iTunes) as seen on other posts but doing this will not work either. Any suggestions out there?
since other people aren't having this same issue you need to try troubleshooting your own machine and network connections to fix this, it's most likely not due to apple software.
Reconfigure any security software to allow Apple's servers to pass.
Useful information for configuring your security software:
IMPORTANT: iTunes must be allowed to contact Apple using the following ports and servers:
▪ port 80
▪ port 443
▪ phobos.apple.com, deimos3.apple.com, albert.apple.com, gs.apple.com, itunes.apple.com, ax.itunes.apple.com, ax.init.itunes.apple.com, ax.phobos.apple.com.edgesuite.net
iTunes uses well known ports and these ports may need to be opened for iTunes: 80, 443, 3689, 5297, 5298, 5353, 8000-8999, and 42000-42999.
iTunes also contacts VeriSign servers during an iPhone restore and activation:
▪ evintl-ocsp.verisign.com
▪ evsecure-ocsp.verisign.com
For more information see Update and restore alert messages on iPhone and iPod touch
Temporarily disable or uninstall your security software
If the current available version of your security software is incompatible with iTunes, you can disable the security software and test if it is the source of the issue. It might also be necessary to temporarily uninstall security software after making sure you can reinstall it and note any required licenses. A temporary deinstallation might be required because parts of some security software remain active in the background though they appear to be deactivated.
To reduce any security risks that security software is designed to prevent, consider making sure all files needed to reinstall it are available and disconnect network connections before uninstalling security software. Should this not be possible, such as if a download without active security software is required, that required step should be the only process completed without security software. For assistance in checking your configuration, disabling, or uninstalling your security software, please contact the manufacturer.
Once disabled or uninstalled, perform only the steps required to verify your issue has been resolved. Complete whatever update, restore, syncing, back up, activation, or other task you were troubleshooting. Once that task is complete, install and configure compatible security software to ensure your PC is protected.
If it isn't a program or software on the computer contact your Internet Service Provider and/or Router Company to configure or disable the firewall in the router settings.
To isolate the issue to this you can also try disconnecting the router and plugging your computer directly in to the modem but this does not help for troubleshooting time-out issues directly on any apple mobile devices only if you are syncing or going through iTunes on the computer. -
ITunes in Windows 7 cannot connect to iTunes store
I have loaded the newest version of iTunes 11.1.4.62 in Windows 7 and when that was done all I get is a general error message the iTunes cannot connect to the iTunes Store (an unexpected error 310 occurred). I have searched and searched and can find no help with this problem. This versions of iTunes seems to not like Windows 7 very much; I had great difficulty downloading the version and installing it. Can anyone help me?
Hi dtischendorf!
Here is an article that will help you troubleshoot this issue with your connection to the iTunes Store:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Thanks for being a part of the Apple Support Communities!
Cheers,
Braden -
ibooks will not open the featured page on my ipad and gives an error message that it can't connect to iTunes Store, despite the other tabs working. I have signed out and back in again I have restarted neither worked . What else can I do?
Hello Tm115,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Best of luck,
Mario -
my iphone stop connecting to itune store willnot connect.
I don't think boxing day has anything to do with it cause we have other users on this pc and I can log into the store under there user ID but under mine I can't.
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I ran the diagnostics in Itunes and this is the results
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2012-04-15 22:46:58.
Itunes just keeps loadingUse this article to continue trying to troubleshoot this issue.
Can't connect to iTunes Store
B-rock -
Cannot connect to iTunes store on my Windows 7 computer
iTunes 9 worked fine on my system but ever since version 10 was introduced I haven't been able to connect to iTunes store from my computer. The screen remains blank. Diagnostics show everything is ok and I can download applications and sync my iPad but not access the store.
How to get iTunes Store to Work with Windows 7
First, Remove all iTunes and supporting software – and all “remnants” using Revo Uninstaller. Ensure you set Revo Uninstaller on its “Advanced” setting. You should be able to download a Revo trial software version at no cost. Recommend one follow the directions posted at this website: http://www.howtogeek.com/howto/23959/completely-remove-itunes-and-other-apple-so ftware-from-a-windows-computer/
The goal/intent of these directions/procedures is to ensure complete removal of all iTunes and its supporting software. Make sure you get all of it, or you will end up repeating this lengthy procedure.
Next, before reinstalling iTunes:
Start-> Programs -> Accessories -> (Right Click On Command Prompt) ->Run the Command Prompt as Administrator then type in:
netsh winsock reset, hit enter, restart PC.
After this procedure, then reload the latest version of iTunes Software and see if you can access the iTunes Store.
If the iTunes Store does not open or completely open after installation, then run this procedure:
Start-> Programs -> Accessories -> (Right Click On Command Prompt) ->Run the Command Prompt as Administrator then type in:
netsh winsock reset, hit enter, restart PC, open iTunes… then open iTunes Store (yes, this is a repeat of the command line you ran prior to installation).
After this procedure, you may find the iTunes Store’s “initial page” will open. However, you may not be able to access any music within the iTunes store… Ensure you are logged in with your name and password…
Once you know you are logged in with your name and password, then:
On the Start menu, point to All Programs > Accessories and then right-click Command Prompt and choose Run as Administrator from the shortcut menu. If Windows needs your permission to continue, click Continue.
In the resulting window, type ipconfig /flushdns and press Return on the keyboard.
You should see a message that the DNS Resolver Cache has been successfully flushed.
But wait, there’s more! Now you need to go to the “Edit Button” of iTunes and select “Parental”. Under “Parental”, check “Allow access to iTunes u” and then ensure iTunes Store is “unchecked”, then press “OK” to ensure this configuration “takes”. Then, stop and restart iTunes. You should now have a smooth running version of iTunes with full access to the iTunes store. If not, then please modify these directions for those requiring a solid solution. Thanks -
app store on itunes not working error iTune cannot connect to itune store unknown error the network conection is refused on windows 8
Microsoft Windows 8 Business Edition (Build 9200)
Hewlett-Packard HP Pavilion dv6 Notebook PC
iTunes 11.1.5.5
QuickTime not available
FairPlay 2.5.16
Apple Application Support 3.0.1
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.1.3
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0150B8980AD913B8
Current user is not an administrator.
The current local date and time is 2014-03-18 04:37:01.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.1.5.5 is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {240FD97D-8118-4928-BF4E-8A531F89D837}
Description: Microsoft Wi-Fi Direct Virtual Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name: {BCD0EF3F-C4A4-402C-969A-C46C079E56A6}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name: {DD5C0797-BC23-4732-85FE-AC59C926EE98}
Description: Realtek PCIe GBE Family Controller
IP Address: 10.144.120.70
Subnet Mask: 255.255.255.0
Default Gateway: 10.144.120.1
DHCP Enabled: Yes
DHCP Server: 10.144.120.3
Lease Obtained: Tue Mar 18 03:26:26 2014
Lease Expires: Mon Jun 16 03:26:26 2014
DNS Servers: 10.144.5.30
10.144.130.5
Adapter Name: {E7CA4853-FF4A-49AE-AA4E-06BB1DEE67D4}
Description: Ralink RT5390 802.11b/g/n WiFi Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection was refused.
Connection attempt to Gracenote server was successful.
The network connection was refused.
iTunes has never successfully accessed the iTunes Store.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
F: hp DVD-RAM UJ8B1, Rev H.02
Drive is empty. -
Ipod classic 160GB very slow sync and cannot connect to itunes store windows 7 ansd itunes 10.6.0.40. I have now been trying for 3 weeks to restore my iPod. Really frustrated, any ideas would be welcome.
Cured the problem! Reinstalled an earlier version of itunes from oldapps.com (version 10) now everything works as it should. I would suggest that if you are experiencing these problems that you do the same. I must say that it is a brave business decision on behalf of apple to effectively lock out all windows 7 users from their products and sales channels and I can only wish them luck in this very shortsighted policy.
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Can you help me here please.I've installed itunes ,my computer's OS is windows 7, but I cannot connect to itunes stores and an error 0x80090318 pops up. Dont know what to do! i did unistalling many times and reinstalling again but the same thing happens.
try this:
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
HT1925: Removing and Reinstalling iTunes for Windows XP
http://support.apple.com/kb/HT1925
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
good luck -
Hi just downloaded itunes 10.5.1.42 on windows vista, since then cannot connect to itunes store and cannot update iphone.
Did try to uninstall itunes and to reinstall but no changes still the same issue. Also tried to install older version of Itunes.
Need HELPHi , I am recieving the same issues. I have been experiencing issues for about 2 months now.
Cannot connect to itunes store. Cannot sync my iphone and download the update i have uninstalled and resinstalled. Its definetly not the internet. I even went to the apple store and noone at the genius bar could help me. Such a waste of time -
I cannot use iTunes anymore. My computer becomes extremely slow or just freezes. I notice the problem started after I updated iTunes to a new version. I have tried uninstalling iTunes completely from my computer and installing it back, but problem continues. We iTunes launches, it tries to connect to iTunes store, but it doesn't seem to be able to do that either. I can't sync my iPod or play back my music, please help.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.) -
I have itune 10.5 with windows 7, when i click itune store it is not connected and show blank page
I have itune 10.5 with windows 7, when i click itune store it is not connected and show blank page.
You can't, Anh. That's what people are telling you. At this time there's no way to get out of recovery mode. You're playing around with beta software and this is what you get.
Tell your "developer friend" he needs to talk to other developers to see if this can be fixed, or have him replace your devices that you should never have let him play with to begin with. -
Can't connect to iTunes Store on Windows XP
Whe I try to connect on my computer, it comes up with the message 'iTunes could not connect to iTunes Store Make sure your network connection is active and try again', even though my connection is active. Any help?
I have been using itunes on windows xp for about ten months. It seems to give me that message quite often. I usually click on help and then click run diagnostics. go thru the diagnostic check and if it tells you that connected. Then Try clicking on itunes store again. It should work. Be persistent!
Sometimes just clicking help then clicking check for updates works too! -
Bought an app last night. Tried to buy another an hour later and got the window that says "Cannot connect to iTunes Store". Still unable to connect to store today. Tried restarting router. Help please....thanks.
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom
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