Windows has failed to load

My laptop turns on to a black screen telling me it has failed to load due to a possible hardware or software change. What can I do to resolve this issue? Thanks

Hello @jessica321 ,
Welcome to the HP Forums!
I understand Windows fails to load on your notebook and shows a black screen indicating a recent hardware or software change could be the culprit.
If you haven't made any hardware changes I would suggest performing a system restore to before the issue started. This will remove any recent Windows updates, software updates, or software installs that could be the source of the issue.
If that fails I would suggest reseating the HDD and RAM. You can see how to do this for your notebook in the Maintenance and Service guide which can be found on your products support page here: HP - Drivers & Downloads.
 If reseating the connections does not help check the BIOS for hardware failures by following this guide: Testing for Hardware Failures (Windows 7, Vista) or Testing for Hardware Failures (Windows 8). This will tell you if your HDD or RAM has failed which are the most common hardware failures.
Let me know if any of that helps!
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

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