Windows help and support
Please anyone, all of a sudden my help and support is gone. Error message says under maintenance. I've tried all of the fixes I have seen suggested on line nothng seems to work. Anyone else have this problem I am windows vista.
Also having problems downloading adobe flash player. error message---insufficient authority. mot of the recommended fixes work for that either...UGH
Hey @c4yp ,
Welcome to the HP Forums!
I understand the keyboard on your notebook is not working properly, and the Windows Help and Support window keeps opening.
This popup is typically caused by a spyware or malware infection. Please follow the steps below and let me know if it helps.
Perform a clean boot. See here for a guide to to this: How to perform a clean boot in Windows
Run Malwarebytes Free scan.
Run AdwCleaner scan.
Use Step 3 and Step 5 of this guide for the steps to run Malwarebytes and AdwCleaner: Remove “Ads by GoSave” virus (Easy Removal Guide)
Thanks!
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.
Similar Messages
-
Disabling the F1 Windows Help and Support key
Hello! I see there's lots of people that have been having this problem, but I felt I was in a unique (HA) position in that I have a Windows 8 OS, so the problem can't be solved following the steps to a Windows 7 solution. I've tried several things.
First off, background; I have an HP 2000 laptop running Windows 8. I have wanted to use the function keys in a video game, but they were set as macromedia function priority. I went into BIOS and switched the action keys to DISABLED so that I could use FN+F
Key in order to use the macromedia, and instead they revert to normal function. This is fine. BUT: It only worked for F2-F12. The F1 key is still mapped to open Windows Help and Support. I've tried to rename the helppane.exe (I am admin but only "Trusted
Installer" can modify the file), and ran into problems. SO I tried to follow the steps to use regedit to block the helppane.exe, but the .exe isn't located where it is on a Windows 7 machine.
I have been working to try to find a solution to this problem for going on hours now, with no recourse. ANY solutions would be very welcome. Thank you.You sure you already save after changing setting in BIOS
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02035108&cc=id&dlc=en&lc=en
If yes, find your model in HP site and find the update BIOS, update your BIOS, and try again
since this PC OEM. HP will provide better answer for you, and if you keyboard also comes with extra software I suggest to uninstall it first to check -
Windows Help and Support screen glitch? And keyboard malfunction! Help!
I have 3 problems. At the log in screen of my hp stream notebook 11, I wasn't able to complete my password due to a malfunction in one of the keyboard keys. I shut down the computer and came back later to try again. It worked but when I logged in, the Windows Help and Support screen kept repeatedly popping up even when x'd out. I would let it repeatedly pop up (like a glitch) and I would x it out and it would go away. Also as I was typing in anything (wordpad, internet, search), every other key letters and numbers were acting as shortcuts to different screens such as apps, the log in screen, control panel etc. then the Windows Help and Support screen would pop back up again as a glitch. Please help!
Hi @aaliyah22
Welcome to the HP Support Forums!
You mention three different issues, and I am happy to assist with this. Obviously we need to start with the keyboard. As it is just the one key you describe as a problem, I would try a cleaning. You could see if some compressed air helps first as some debris may have gotten into it. Also you can look at these two pages and see if anything helps.
Notebook Keyboard Troubleshooting (Windows 8)
Cleaning your Notebook PC
The other two problems sound a lot like something like a software or possibly a malware related issue, but you can start with trying a system restore to a point before the problem began and see if that helps.Using Microsoft System Restore (Windows 8)
Then take a look at these.
Resolving and Preventing Viruses on Your Computer (Windows 8)
About Spyware, Adware, and Browser Hijacking Software
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping! -
Windows Help and Support Message box keeps popping up
I am not really sure what happened but my keyboard stopped working. It kept typing out random letters and not the ones I typed. At the same this "Windows Help and Support" box started popping up. So, I can't use my keyboard but the pop up window keeps interuping Netflix and vidoes and I can't watch them and Word documents. Pretty much anything I do gets interupted by this box and stops whatever I am trying to which is trying to build a website at the moment.
I uninstalled the support. It no longer appears in my program list but the box still keeping popping up and stopping everything I am doing.
What I am suppose to do? It doesn't say its the HP Support it says "Windows Help and Support" at the top of the box.
I have tried everything.Hey @c4yp ,
Welcome to the HP Forums!
I understand the keyboard on your notebook is not working properly, and the Windows Help and Support window keeps opening.
This popup is typically caused by a spyware or malware infection. Please follow the steps below and let me know if it helps.
Perform a clean boot. See here for a guide to to this: How to perform a clean boot in Windows
Run Malwarebytes Free scan.
Run AdwCleaner scan.
Use Step 3 and Step 5 of this guide for the steps to run Malwarebytes and AdwCleaner: Remove “Ads by GoSave” virus (Easy Removal Guide)
Thanks!
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP. -
Windows help and support not displaying picture instead red x
on windows vista 64 bit when i click start ? help and support windows help and support open
not displaying picture instead red xHi,
Which browser are you using ? These are for:
Internet Explorer 8 & 9
Start Internet Explorer 8/9.
On the Tools menu, click Internet Options.
On the General tab, click Delete under Browsing History.
In the Delete Browsing History dialog box, click to clear all of the check boxes except for the Temporary Internet Files check box, and then click Delete.
Click OK to close the Internet Options dialog box.
Internet Explorer 7
Start Internet Explorer 7.
On the Tools menu, click Delete Browsing History.
In the Delete Browsing History dialog box, click Delete Files.
Click OK to close the Internet Options dialog box.
Internet Explorer 6 and earlier versions
On the Tools menu, click Internet Options.
On the General tab, click Delete Files under Temporary Internet files.
Click to select the Delete all offline content check box, and then click OK.
Click OK to close the Internet Options dialog box.
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. -
I run Windows XPSP2, my ISP is BT Broadband, security suite is BT NetProtect Plus which is essentially a McAfee product. I am having trouble with a printer connection - when I turn it on I receive a message "USB Device not recognised". I have done usual things turned off, unplugged, replugged with identical lead that is known to be OK, uninstalled software and tried to reinstall from CD (cannot complete as message recived again as oon as I turn on printer). Final solution is to click on this message as it advises to obtain USB troubleshooting advice from Microsoft Help and Support Centre. This is when I get message in my original question which prevents me going further. I have accessed Windows/Contol Panel/Internet/Security and set level to medium but this makes no difference. Contacting my ISP, I was told this was an incompatibility issue with Mozilla. If so I have no way of finding out what my connection problem is.
ActiveX is an Internet Explorer plugin system and will not work on Firefox or many other browsers. To use ActiveX you will need to use Internet Explorer.
-
Help button gives error message"windows help and support" can't start
HP pavilion dv6 laptop, Windows 7 64-bit. Nothing on that website says anything about this type of problem.This happens everytime I try to use the button it doesn't matter what I'm doing. Anyone have any ideas on how to fix
Sorry I posted in the wrong forum
-
HP D017TU Laptop - Windows Help ans Support window started popping up and i can't get ride of it
Just purchased a brand new HP D017TU Laptop so nothing been done with it. I installed windows 7 on my HP D017TU laptop. it was working fine.
Then 2 days ago the Windows Help ans Support window started popping up and now I can't get ride of it.
I have tried the following things to get ride of the issue,
1) Format windows 7 os
2) Delete All partition and re-create
3) Re-install windows 7
Does anyone know how I can stop this happening.Hello SaravSB, welcome to teh HP Forums.
I see that you're having an issue where the Windows help and support is popping up. I will try to help you with this.
I've looked into this for you, it seems this was an issue from back when Windows 7 launched. Any "solutions" also seemed to vary user to user. You may want to try contacting Microsoft for support on this. I was able to find a couple of posts off the answers.microsoft.com forums.
"SuperJbye replied on July 14, 2013
Hello
I found a simple yet effective solution for this problem, my friend had the same issue so instinctively as a technician, I suspect this was a malware of somekind so I re-formatted and installed Win7 funny it's still there, so I did a Hard disk wipe using Dalvik's and re-partitioned and formatted again, to my surprise it still have the same problem.
So I ask Mr. Goo' old Mr. Google for answer, but I've found more complications, sorry for the story, so without further a do, the solution.
Boot to safe mode. (may also work in "normal mode")
Go to Task Manager>
Click the Services Tab>
Right click "HelpPane.exe" or Help and support service>
Select Properties>
Click the Security tab>
Click the Advanced tab (for permissions options)
Then select the "permissions entries" one at a time>
Click Change Permissions>
Then click Edit>
CLEAR ALL THE CHECK BOX FOR ALL ENTRIES
This should prevent access to the HelpPane.exe to all users/programs.
This resolved my friends Windows 7 "Help and Support thingy" issue, hope it does yours too.
Message me for questions and/or clarifications/corrections.
Thank you"
"EddJosh replied on April 29, 2014
In reply to Danel...'s post on April 28, 2014
To fix the problem of the help pane appearing everytime you start windows do the following:
1. Run 'msconfig'
2. Go to the 'Startup' tab
3. One of your 'Startup items' is causing the pane to appear and you are going to have to find out which one it is! Untick ALL the items and reboot. The help pane will not appear harrah! Rather than adding the Startup Items back in one at a time and rebooting a hundred times, tick half the programs back in and reboot. You can find the culprit in about 5 reboots if you do it logically and add/remove half/quarter etc at a time.
4. Finally you will be left with all your Startup items ticked and the guilty program unticked (and that annoying help pane will no longer be appearing)
5. Now delete the guilty Startup Item from the registry (which will also remove it from the msconfig startup tab.
6. Open 'regedit'
7. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg and delete the guilty program folder. BACKUP YOUR REGISTRY FIRST!
8. You're welcome."
Both of those, as well as other steps are located in this thread: Windows 7 "Help and Support" keeps popping up.
You could try those suggestions and even give that thread a read over, other wise the best option would be contacting Microsoft as stated above.
Thank you for posting on the HP Forums.
I worked on behalf of HP. -
Help and Support screen popping up unbidden
Just recently, the HP "Windows Help and Support" screen keeps popping up unbidden, so I have to keep closing it. Very annoying. What can I do about this?
Thank you for the additional information.
Here is HP Help and Support for Vista. I suggest uninstalling it and reinstalling it to see if it solves your problem. If not, you may have to do a Systems Recovery.
Please click the "Thumbs up + button" if I have helped you and click "Accept as Solution" if your problem is solved.
Signature:
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1
HP Photosmart 7520 AIO
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**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**
Intelligence is God given; Wisdom is the sum of our mistakes!
I am not an HP employee. -
I have been receiving this error trying to install SQL Server 2012. Initially I already had SQL Server 2012 on my machine and attempted to install BIDS 2008. My IT guy stated that there was a conflict in the installation and suggested that I uninstall SQL
Server 2012 and then attempt to install 2008 BIDs again. Fail. I got a similar error as I pasted below. Giving up on having 2008 BIDS I've been trying to reinstall 2012 SQL Server but am getting this message below.
The links provided by this message are no help at all (For help, click: http://go.microsoft.com/fwlink?LinkID=20476&ProdName=Microsoft%20SQL%20Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=11.0.2100.60&EvtType=0xDF039760%25401201%25401)
I've attempted to repair my .NET framework, didn't help.
I've followed the steps in these threads (http://support.microsoft.com/kb/2688946), (https://support.microsoft.com/kb/957310?wa=wsignin1.0) and (https://social.msdn.microsoft.com/Forums/en-US/beeceb19-69cc-4044-94f0-591feec04626/an-error-occurred-during-the-installation-of-assembly-microsoftvc80crt-public-key),
neither one fixed the error.
Any help? Anyone else run into this error? What should I do?
TITLE: Microsoft SQL Server 2012 Setup
The following error has occurred:
An error occurred during the installation of assembly 'Microsoft.VC80.ATL<gs class="GINGER_SOFTWARE_mark" ginger_software_uiphraseguid="2d0ab9fa-7943-473c-b5ee-0a6d6b7194b8" id="e03584ff-5e55-4073-ac2e-d3e07379c0ae">,</gs>version="8.0.50727.4053"<gs
class="GINGER_SOFTWARE_mark" ginger_software_uiphraseguid="2d0ab9fa-7943-473c-b5ee-0a6d6b7194b8" id="20b968d8-03a3-4284-bffc-0cc1a90d2aac">,</gs>publicKeyToken="1fc8b3b9a1e18e3b"<gs class="GINGER_SOFTWARE_mark"
ginger_software_uiphraseguid="2d0ab9fa-7943-473c-b5ee-0a6d6b7194b8" id="9b86ea8f-9852-4110-a616-a1e085d740c6">,</gs>processorArchitecture="x86"<gs class="GINGER_SOFTWARE_mark" ginger_software_uiphraseguid="2d0ab9fa-7943-473c-b5ee-0a6d6b7194b8"
id="f52b7568-d5e6-4099-a8ee-ebc11fbf4acc">,</gs>type="win32"'. Please refer to Help and Support for more information. HRESULT: 0x80073712.
For help, click: http://go.microsoft.com/fwlink?LinkID=20476&ProdName=Microsoft%20SQL%20Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=11.0.2100.60&EvtType=0xDF039760%25401201%25401
BUTTONS:
OK
TITLE: Microsoft SQL Server 2012 Setup
The following error has occurred:
SQL Server Setup has encountered an error when running a Windows Installer file.
Windows Installer error message: An error occurred during the installation of assembly 'Microsoft.VC80.ATL<gs class="GINGER_SOFTWARE_mark" ginger_software_uiphraseguid="6682fddf-3b37-48f0-83c9-ec13036b3ec3" id="297b0922-8852-404d-9dc1-a9b38415a2e5">,</gs>version="8.0.50727.4053"<gs
class="GINGER_SOFTWARE_mark" ginger_software_uiphraseguid="6682fddf-3b37-48f0-83c9-ec13036b3ec3" id="785a0f51-5ed5-41ee-97a8-8fc31122e2ae">,</gs>publicKeyToken="1fc8b3b9a1e18e3b"<gs class="GINGER_SOFTWARE_mark"
ginger_software_uiphraseguid="6682fddf-3b37-48f0-83c9-ec13036b3ec3" id="8aa968bd-ff25-4e9d-9109-a219a98ee5e8">,</gs>processorArchitecture="x86"<gs class="GINGER_SOFTWARE_mark" ginger_software_uiphraseguid="6682fddf-3b37-48f0-83c9-ec13036b3ec3"
id="aa9e7ba2-4f5a-4d89-bf64-dcff0714afaa">,</gs>type="win32"'. Please refer to Help and Support for more information. HRESULT: 0x80073712.
Windows Installer file: c:\2f4e5903553a88acc6726f538e140c4d\1033_ENU_LP\x64\setup\sqlsupport_msi\SqlSupport.msi
Windows Installer log file: C:\Program Files\Microsoft SQL Server\110\Setup Bootstrap\Log\20150213_150637\SqlSupport_Cpu64_1_ComponentUpdate.log
Click 'Retry' to retry the failed action, or click 'Cancel' to cancel this action and continue setup.
For help, click: http://go.microsoft.com/fwlink?LinkID=20476&ProdName=Microsoft%20SQL%20Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=11.0.2100.60&EvtType=0xDC80C325
BUTTONS:
&Retry
CancelHi Gurmo,
HRESULT: 0x80073712 means ERROR_SXS_COMPONENT_STORE_CORRUPT, and it is one of the error codes listed at this
KB article.
I suggest you run the System Update Readiness tool and check if the error still persists.
There is a similar thread for your reference.
https://social.technet.microsoft.com/Forums/en-US/0b3d0479-b9c0-4551-a623-1519ce7584af/error-when-installing-sql-server-2008-r2-rtm-on-windows-server-2008-r2-foundation?forum=winservergen
Thanks,
Lydia Zhang
If you have any feedback on our support, please click
here.
Lydia Zhang
TechNet Community Support -
What is up with the Help and Support Section for Business Catalyst?
It has been very difficult for my customers and myself to access the help and support section of the site for Business Catalyst issues as we are constantly diverted to non-related Abode issues. The portal for support on Business Catalyst issue needs to be ISOLATED from ADOBE's main support section. It is bad enough that there are so many issues to deal with, but to add all the issues for all the applications is simply impossible to decipher and discover a solution.
Before the Adobe integration on the Cloud services it was much more simpler, wiith a much more efficient and cleaner layout, now every page looks like its generated by a bot that doesn't understand what I am looking for. Even the actual URL of the page is hidden so I can't even book mark it without opening the frame in a new window. My clients will not know how to do that.
Simplify plesase!
TeejayTeejay,
Yes we are looking into this very thing and hope to improve this very soon. Not only making things a bit clearer but also a central location for all your BC support needs.
Kind regards,
-Sidney -
An error ocurred during the installation of assembly 'Microsoft. VC80.crt,type="win32", version="8.0.50727.4053".publickKeyToken="1fc8b3b9a1e18e3b".processorArchitectu re="amd64".Please refer to help and support for more information. HRESULT: 0x80071A30
Instale iTunes perfectamente, conecte mi iPone y me dijo que necesitaba otra version que borrase la actual y instalase la nueva, borre la que tenia, y al instalar la nueva me salia esto y no tengo forma de instalarla. Ya hice los tutoriales de la pagina, y nada.OK. If both of you are Windows 7. Make sure you go to Windows update (START button, type in Windows Update). Check for updates and update whatever that are available. (especially Microsoft .NET Framework 4 )
After that see if you still get this error message.
The last resort would be to unistall and reinstall the whole thing.
Follow the steps below:
1. Go to Microsoft website to fix install and Unistall problems. Click "Run now" from Fix it to remove all iTunes & related installer files:
http://support.microsoft.com/mats/Program_Install_and_Uninstall
Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.
2. You should remove all instances of iTunes and the rest of the components listed below:
it may be necessary to remove all traces of iTunes, QuickTime, and related software components from your computer before reinstalling iTunes.
Use the Control Panel to uninstall iTunes and related software components in the following order:
iTunes
QuickTime
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Follow the instructions from Apple article listed here: http://support.apple.com/kb/HT1923 to remove all components
3. Reboot your computer. Next, download iTunes from here:http://www.apple.com/itunes/download/ and install from scratch -
Hi!
I am trying to install iTunes on my laptop that runs Windows 8.1
I have tried several solutions discussed in similar questions but none worked
-uninstalled and reinstalled
-cleaned C drive for all Apple products
-tried to install security update’ Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package ATL Security Update’ but the same error appeared
-Windows module installer is enabled
I always get this error
an error occured during the installation fo assembly "Microsoft.VC80.CRT.type="win32", version="8.0.50727.6195, public key token=,1fc8b3b9a1e18e3b", processor architecture="x86", please refer to help and support for more information. HRESULT: 0x80070422
If i ignore and proceed another error appears
Service 'Apple Mobile device' failed to start. Verify that you have sufficient privileges to start system services
If i ignore one more time, itunes is installed but when i try to run it
Apple application support was not found. Apple Application Support is required to run iTunes Helper- please uninstall iTunes and then install itunes again-error 2
Can someone help me please? Thank you!Hi M2i7guel,
Welcome to Apple Support Communities.
It sounds like there is an issue installing iTunes and other Windows updates on your PC. The article linked below provides troubleshooting suggestions that will resolve most issues like the one that you've described.
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
I hope this helps.
-Jason -
Help - I keep getting this message when trying to install iTunes on my computer - I have tried it on 2 different computers - one with Windows 7 and one with Vista - getting same message for both.
"An error occured during the installation of assembly 'Microsoft.VC.80.CRT,version="8.0.50727.4053",type="win32".publicKeyToken="1fc8 b3b9a1e3b".process orArchitecture="x86"".Please refer to Help and Support for more information. HRESULT: 0x800736FD.
ThanksHRESULT: 0x800736FD
Are you running Vista or Windows 7, josh? -
I received the above error reinstalling SQL Server 2008. I have tried all suggestions. This error also appears when I install any version of SQL Server.
I have also installed;
Microsoft® .NET Framework Version 2.0.50727.4927
Microsoft® .NET Framework Version 4.0.31106.0
Microsoft® .NET Framework Version 3.0.6920.50
Microsoft Visual C++ 2005 Redistributable (x64) 8.0.59192
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2010 x64 Redistributable 10.0.40219
Microsoft Visual C++ 2010 x86 Redistributable 10.0.40219
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Overall summary:
Final result: SQL Server installation failed. To continue, investigate the reason for the failure, correct the problem, uninstall SQL Server, and then
rerun SQL Server Setup.
Exit code (Decimal): -2068052081
Exit facility code: 1212
Exit error code: 1935
Exit message: SQL Server installation failed. To continue, investigate the reason for the failure, correct the problem, uninstall SQL Server, and then
rerun SQL Server Setup.
Start time: 2014-02-23 19:17:20
End time: 2014-02-23 19:21:35
Requested action: Install
Log with failure: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20140223_191513\SqlSupport_KatmaiRTM_Cpu64_1.log
Exception help link: http://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=10.50.1600.1
Machine Properties:
Machine name: OHPC
Machine processor count: 2
OS version: Windows 7
OS service pack: Service Pack 1
OS region: United States
OS language: English (United States)
OS architecture: x64
Process architecture: 64 Bit
OS clustered: No
Product features discovered:
Product Instance Instance ID
Feature Language
Edition Version Clustered
Package properties:
Description: SQL Server Database Services 2008 R2
ProductName: SQL Server 2008 R2
Type: RTM
Version: 10
SPLevel: 0
Installation location: H:\SQLServer2008R2_SP1\x64\setup\
Installation edition: DEVELOPER
User Input Settings:
ACTION: Install
ADDCURRENTUSERASSQLADMIN: False
AGTSVCACCOUNT: NT AUTHORITY\SYSTEM
AGTSVCPASSWORD: *****
AGTSVCSTARTUPTYPE: Manual
ASBACKUPDIR: Backup
ASCOLLATION: Latin1_General_CI_AS
ASCONFIGDIR: Config
ASDATADIR: Data
ASDOMAINGROUP: <empty>
ASLOGDIR: Log
ASPROVIDERMSOLAP: 1
ASSVCACCOUNT: <empty>
ASSVCPASSWORD: *****
ASSVCSTARTUPTYPE: Automatic
ASSYSADMINACCOUNTS: <empty>
ASTEMPDIR: Temp
BROWSERSVCSTARTUPTYPE: Disabled
CONFIGURATIONFILE: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20140223_191513\ConfigurationFile.ini
CUSOURCE:
ENABLERANU: False
ENU: True
ERRORREPORTING: False
FARMACCOUNT: <empty>
FARMADMINPORT: 0
FARMPASSWORD: *****
FEATURES: SQLENGINE
FILESTREAMLEVEL: 0
FILESTREAMSHARENAME: <empty>
FTSVCACCOUNT: <empty>
FTSVCPASSWORD: *****
HELP: False
IACCEPTSQLSERVERLICENSETERMS: False
INDICATEPROGRESS: False
INSTALLSHAREDDIR: C:\Program Files\Microsoft SQL Server\
INSTALLSHAREDWOWDIR: C:\Program Files (x86)\Microsoft SQL Server\
INSTALLSQLDATADIR: <empty>
INSTANCEDIR: C:\Program Files\Microsoft SQL Server\
INSTANCEID: MSSQLSERVER
INSTANCENAME: MSSQLSERVER
ISSVCACCOUNT: NT AUTHORITY\NetworkService
ISSVCPASSWORD: *****
ISSVCSTARTUPTYPE: Automatic
NPENABLED: 0
PASSPHRASE: *****
PCUSOURCE:
PID: *****
QUIET: False
QUIETSIMPLE: False
ROLE: <empty>
RSINSTALLMODE: FilesOnlyMode
RSSVCACCOUNT: <empty>
RSSVCPASSWORD: *****
RSSVCSTARTUPTYPE: Automatic
SAPWD: *****
SECURITYMODE: <empty>
SQLBACKUPDIR: <empty>
SQLCOLLATION: SQL_Latin1_General_CP1_CI_AS
SQLSVCACCOUNT: NT AUTHORITY\SYSTEM
SQLSVCPASSWORD: *****
SQLSVCSTARTUPTYPE: Automatic
SQLSYSADMINACCOUNTS: OHPC\Robert
SQLTEMPDBDIR: <empty>
SQLTEMPDBLOGDIR: <empty>
SQLUSERDBDIR: <empty>
SQLUSERDBLOGDIR: <empty>
SQMREPORTING: True
TCPENABLED: 0
UIMODE: Normal
X86: False
Configuration file: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20140223_191513\ConfigurationFile.ini
Detailed results:
Feature: Database Engine Services
Status: Failed: see logs for details
MSI status: Passed
Configuration status: Passed
Rules with failures:
Global rules:
Scenario specific rules:
Rules report file: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20140223_191513\SystemConfigurationCheck_Report.htm
SFC/ Scannow
2014-02-23 19:08:22, Info CSI 0000016f [SR] Verifying 100 (0x0000000000000064) components
2014-02-23 19:08:22, Info CSI 00000170 [SR] Beginning Verify and Repair transaction
2014-02-23 19:08:23, Info CSI 00000172 [SR] Cannot repair member file [l:20{10}]"wscsvc.dll" of Microsoft-Windows-SecurityCenter-Core,
Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-02-23 19:08:23, Info CSI 00000174 [SR] Cannot repair member file [l:30{15}]"amd64_installed" of Microsoft-Windows-ServicingStack,
Version = 6.1.7601.17592, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-02-23 19:08:26, Info CSI 00000176 [SR] Cannot repair member file [l:20{10}]"wscsvc.dll" of Microsoft-Windows-SecurityCenter-Core,
Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-02-23 19:08:26, Info CSI 00000177 [SR] This component was referenced by [l:242{121}]"Microsoft-Windows-Client-Features-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.Microsoft-Windows-Client-Features-Update"
2014-02-23 19:08:26, Info CSI 00000179 [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:20{10}]"wscsvc.dll";
source file in store is also corrupted
2014-02-23 19:08:27, Info CSI 0000017c [SR] Cannot repair member file [l:30{15}]"amd64_installed" of Microsoft-Windows-ServicingStack,
Version = 6.1.7601.17592, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-02-23 19:08:27, Info CSI 0000017d [SR] This component was referenced by [l:154{77}]"Package_2_for_KB2533552~31bf3856ad364e35~amd64~~6.1.1.1.2533552-4_neutral_GDR"
2014-02-23 19:08:27, Info CSI 00000180 [SR] Could not reproject corrupted file [ml:520{260},l:94{47}]"\??\C:\Windows\Servicing\Version\6.1.7601.17592"\[l:30{15}]"amd64_installed";
source file in store is also corrupted
2014-02-23 19:08:27, Info CSI 00000182 [SR] Verify complete
2014-02-23 19:12:33, Info CSI 00000326 [SR] Verifying 100 (0x0000000000000064) components
2014-02-23 19:12:33, Info CSI 00000327 [SR] Beginning Verify and Repair transaction
2014-02-23 19:12:33, Info CSI 00000329 [SR] Cannot repair member file [l:26{13}]"x86_installed" of Microsoft-Windows-ServicingStack,
Version = 6.1.7601.17592, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-02-23 19:12:35, Info CSI 0000032b [SR] Cannot repair member file [l:26{13}]"x86_installed" of Microsoft-Windows-ServicingStack,
Version = 6.1.7601.17592, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-02-23 19:12:35, Info CSI 0000032c [SR] This component was referenced by [l:154{77}]"Package_2_for_KB2533552~31bf3856ad364e35~amd64~~6.1.1.1.2533552-3_neutral_GDR"
2014-02-23 19:12:35, Info CSI 0000032f [SR] Could not reproject corrupted file [ml:520{260},l:94{47}]"\??\C:\Windows\Servicing\Version\6.1.7601.17592"\[l:26{13}]"x86_installed";
source file in store is also corrupted
2014-02-23 19:12:36, Info CSI 00000331 [SR] Verify complete
2014-02-23 19:13:14, Info CSI 0000035d [SR] Repairing 3 components
2014-02-23 19:13:14, Info CSI 0000035e [SR] Beginning Verify and Repair transaction
2014-02-23 19:13:14, Info CSI 00000360 [SR] Cannot repair member file [l:20{10}]"wscsvc.dll" of Microsoft-Windows-SecurityCenter-Core,
Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-02-23 19:13:14, Info CSI 00000362 [SR] Cannot repair member file [l:30{15}]"amd64_installed" of Microsoft-Windows-ServicingStack,
Version = 6.1.7601.17592, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-02-23 19:13:14, Info CSI 00000364 [SR] Cannot repair member file [l:26{13}]"x86_installed" of Microsoft-Windows-ServicingStack,
Version = 6.1.7601.17592, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-02-23 19:13:14, Info CSI 00000366 [SR] Cannot repair member file [l:26{13}]"x86_installed" of Microsoft-Windows-ServicingStack,
Version = 6.1.7601.17592, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-02-23 19:13:14, Info CSI 00000367 [SR] This component was referenced by [l:154{77}]"Package_2_for_KB2533552~31bf3856ad364e35~amd64~~6.1.1.1.2533552-3_neutral_GDR"
2014-02-23 19:13:15, Info CSI 0000036a [SR] Could not reproject corrupted file [ml:520{260},l:94{47}]"\??\C:\Windows\Servicing\Version\6.1.7601.17592"\[l:26{13}]"x86_installed";
source file in store is also corrupted
2014-02-23 19:13:15, Info CSI 0000036c [SR] Cannot repair member file [l:20{10}]"wscsvc.dll" of Microsoft-Windows-SecurityCenter-Core,
Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-02-23 19:13:15, Info CSI 0000036d [SR] This component was referenced by [l:242{121}]"Microsoft-Windows-Client-Features-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.Microsoft-Windows-Client-Features-Update"
2014-02-23 19:13:15, Info CSI 0000036f [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:20{10}]"wscsvc.dll";
source file in store is also corrupted
2014-02-23 19:13:15, Info CSI 00000371 [SR] Cannot repair member file [l:30{15}]"amd64_installed" of Microsoft-Windows-ServicingStack,
Version = 6.1.7601.17592, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-02-23 19:13:15, Info CSI 00000372 [SR] This component was referenced by [l:154{77}]"Package_2_for_KB2533552~31bf3856ad364e35~amd64~~6.1.1.1.2533552-4_neutral_GDR"
2014-02-23 19:13:15, Info CSI 00000375 [SR] Could not reproject corrupted file [ml:520{260},l:94{47}]"\??\C:\Windows\Servicing\Version\6.1.7601.17592"\[l:30{15}]"amd64_installed";
source file in store is also corrupted
2014-02-23 19:13:15, Info CSI 00000377 [SR] Repair complete
2014-02-23 19:13:15, Info CSI 00000378 [SR] Committing transaction
2014-02-23 19:13:15, Info CSI 0000037c [SR] Verify and Repair Transaction completed. All files and registry keys listed in this transaction
have been successfully repairedSummary:
Attempted proposed solution. Error still appears.
This is installed:
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable 8.0.56336
Microsoft Visual C++ 2005 Redistributable (x64) 8.0.59192
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
I reinstalled:
vcredist_x64 Microsoft Visual C++ 2005 SP1 Redistributable Package (x64) .exe
vcredist_x86 Microsoft Visual C++ 2005 SP1 Redistributable Package (x86).exe
Results:
Windows Installer reconfigured the product. Product Name: Microsoft Visual C++ 2005 Redistributable (x64). Product Version: 8.0.56336. Product Language: 0. Manufacturer: Microsoft
Corporation. Reconfiguration success or error status: 0.
Windows Installer reconfigured the product. Product Name: Microsoft Visual C++ 2005 Redistributable. Product Version: 8.0.56336. Product Language: 0. Manufacturer: Microsoft Corporation.
Reconfiguration success or error status: 0.
I installed SQLServer2008R2_SP1
Same error message came up;
SqlSupport_KatmaiRTM_Cpu64_1.log
MSI (s) (64:94) [23:03:43:910]: Source for file 'pfbafgaq.dll' is uncompressed, at 'H:\SQLServer2008R2_SP1\1033_ENU_LP\x64\setup\sql2008support\PFiles\SqlServr\100\Setup\Release\x64\'.
MSI (s) (64:94) [23:03:43:926]: Executing op: SetTargetFolder(Folder=C:\Windows\winsxs\amd64_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.1833_none_8a17faaf2edd3e00\)
MSI (s) (64:94) [23:03:43:926]: Executing op: SetSourceFolder(Folder=1\Windows\winsxs\nvdlei3o.taa\)
MSI (s) (64:94) [23:03:43:926]: Executing op: RegisterSharedComponentProvider(,,File=ul_ATL80.dll.837BF1EB_D770_94EB_FF1F_C8B3B9A1E18E,Component={837BF1EB-D770-94EB-A01F-
C8B3B9A1E18E},ComponentVersion=8.0.50727.1833,ProductCode={B40EE88B-400A-4266-A17B-
E3DE64E94431},ProductVersion=10.1.2731,PatchSize=0,PatchAttributes=0,PatchSequence=0,SharedComponent=0,IsFullFile=0)
MSI (s) (64:94) [23:03:43:941]: Executing op: CacheRTMFile(SourceFilePath=C:\Windows\WinSxS
\amd64_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.762_none_ca3f79d486b08636\ATL80.dll,FileKey=ul_ATL80.dll.837BF1EB_D770_94EB_FF1F_C8B3B9A1E18E,,ProductCode={071c9b48-7c32-4621-a0ac-
3f809523288f},ProductVersion=8.0.56336,Attributes=0,,,,CopierFlags=0,,,,,,)
MSI (s) (64:94) [23:03:43:957]: Executing op: RegisterSharedComponentProvider(,,File=ul_ATL80.dll.837BF1EB_D770_94EB_FF1F_C8B3B9A1E18E,Component={837BF1EB-D770-94EB-A01F-
C8B3B9A1E18E},ComponentVersion=8.0.50727.762,ProductCode={071c9b48-7c32-4621-a0ac-
3f809523288f},ProductVersion=8.0.56336,PatchSize=0,PatchAttributes=0,PatchSequence=0,SharedComponent=0,IsFullFile=0)
MSI (s) (64:94) [23:03:43:957]: Executing op: CacheRTMFile(SourceFilePath=C:\Windows\WinSxS
\amd64_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.762_none_ca3f79d486b08636\amd64_Microsoft.VC80.ATL_1fc8b3b9a1e18e3b_8.0.50727.1833_x-
ww_f19a562a.cat,FileKey=ul_catalog.837BF1EB_D770_94EB_FF1F_C8B3B9A1E18E,,ProductCode={071c9b48-7c32-4621-a0ac-3f809523288f},ProductVersion=8.0.56336,Attributes=0,,,,CopierFlags=0,,,,,,)
MSI (s) (64:94) [23:03:43:957]: Executing op: CacheRTMFile(SourceFilePath=C:\Windows\WinSxS
\amd64_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.762_none_ca3f79d486b08636\amd64_Microsoft.VC80.ATL_1fc8b3b9a1e18e3b_8.0.50727.1833_x-
ww_f19a562a.manifest,FileKey=ul_manifest.837BF1EB_D770_94EB_FF1F_C8B3B9A1E18E,,ProductCode={071c9b48-7c32-4621-a0ac-
3f809523288f},ProductVersion=8.0.56336,Attributes=0,,,,CopierFlags=0,,,,,,)
MSI (s) (64:94) [23:03:43:957]: Executing op: CacheRTMFile(SourceFilePath=C:\Windows\WinSxS
\amd64_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.762_none_ca3f79d486b08636\ATL80.dll,FileKey=ul_ATL80.dll.837BF1EB_D770_94EB_FF1F_C8B3B9A1E18E,,ProductCode={D40172D6-CE2D-4B72-BF5F-
26A04A900B7B},ProductVersion=11.0.0,Attributes=0,,,,CopierFlags=0,,,,,,)
MSI (s) (64:94) [23:03:43:957]: Executing op: RegisterSharedComponentProvider(,,File=ul_ATL80.dll.837BF1EB_D770_94EB_FF1F_C8B3B9A1E18E,Component={837BF1EB-D770-94EB-A01F-
C8B3B9A1E18E},ComponentVersion=8.0.50727.762,ProductCode={D40172D6-CE2D-4B72-BF5F-
26A04A900B7B},ProductVersion=11.0.0,PatchSize=0,PatchAttributes=0,PatchSequence=0,SharedComponent=0,IsFullFile=0)
MSI (s) (64:94) [23:03:43:972]: Executing op: CacheRTMFile(SourceFilePath=C:\Windows\WinSxS
\amd64_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.762_none_ca3f79d486b08636\amd64_Microsoft.VC80.ATL_1fc8b3b9a1e18e3b_8.0.50727.1833_x-
ww_f19a562a.cat,FileKey=ul_catalog.837BF1EB_D770_94EB_FF1F_C8B3B9A1E18E,,ProductCode={D40172D6-CE2D-4B72-BF5F-26A04A900B7B},ProductVersion=11.0.0,Attributes=0,,,,CopierFlags=0,,,,,,)
MSI (s) (64:94) [23:03:43:972]: Executing op: CacheRTMFile(SourceFilePath=C:\Windows\WinSxS
\amd64_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.762_none_ca3f79d486b08636\amd64_Microsoft.VC80.ATL_1fc8b3b9a1e18e3b_8.0.50727.1833_x-
ww_f19a562a.manifest,FileKey=ul_manifest.837BF1EB_D770_94EB_FF1F_C8B3B9A1E18E,,ProductCode={D40172D6-CE2D-4B72-BF5F-
26A04A900B7B},ProductVersion=11.0.0,Attributes=0,,,,CopierFlags=0,,,,,,)
MSI (s) (64:94) [23:03:43:972]: Executing op: AssemblyCopy(SourceName=uvdlei3o.taa|
ATL80.dll,SourceCabKey=ul_ATL80.dll.837BF1EB_D770_94EB_FF1F_C8B3B9A1E18E,DestName=ATL80.dll,Attributes=0,FileSize=113152,PerTick=65536,,VerifyMedia=1,ElevateFlags=4,,,,ComponentId=
{837BF1EB-D770-94EB-A01F-C8B3B9A1E18E},,,,AssemblyMode=0,)
MSI (s) (64:94) [23:03:43:972]: Assembly Error:The system cannot find the path specified.
MSI (s) (64:94) [23:03:43:972]: Note: 1: 1935 2: {837BF1EB-D770-94EB-A01F-C8B3B9A1E18E} 3: 0x80070003 4: IAssemblyCache 5: CreateAssemblyCacheItem 6:
Microsoft.VC80.ATL,version="8.0.50727.1833",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="amd64",type="win32"
MSI (s) (64:94) [23:03:43:972]: Assembly Error (sxs): Please look into Component Based Servicing Log located at -169675656ndir\logs\cbs\cbs.log to get more diagnostic information.
MSI (s) (64:94) [23:03:49:882]: Product: Microsoft SQL Server 2008 Setup Support Files -- Error 1935. An error occurred during the installation of assembly
'Microsoft.VC80.ATL,version="8.0.50727.1833",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="amd64",type="win32"'. Please refer to Help and Support for more information.
HRESULT: 0x80070003. assembly interface: IAssemblyCache, function: CreateAssemblyCacheItem, component: {837BF1EB-D770-94EB-A01F-C8B3B9A1E18E}
Error 1935. An error occurred during the installation of assembly
'Microsoft.VC80.ATL,version="8.0.50727.1833",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="amd64",type="win32"'. Please refer to Help and Support for more information.
HRESULT: 0x80070003. assembly interface: IAssemblyCache, function: CreateAssemblyCacheItem, component: {837BF1EB-D770-94EB-A01F-C8B3B9A1E18E}
MSI (s) (64:94) [23:03:49:882]: User policy value 'DisableRollback' is 0
Thanks, Ted U
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