Windows Home XP - "iTunes has encountered a problem and needs to close"

Hello :
I just updated to iTunes 7.7.0.43 for Windows Home XP. The earlier version was working just fine. But last week I downloaded the update and although the program works fine, every time that I exit from this application I get an error message "iTunes has encountered a problem and needs to close." I went to the support site and did several things including creating a new ueer account to test whether user or system-specific (I cannot tell); re-installing the application; re-creating my library and play-lists; etc. But I still get the same error message. Otherwise the application works fine, plays music, imports music OK, etc. This condition only occurs a few seconds after I exit from the application. Can anybody out there help me ? I am at my wit's end with this annoyance ! Thanks.

Whether or not this will be fixed by a software update depends on what the root cause of the issue is. I would recommend trying MSCONFIG, although I can understand your reluctance to do so. Is your computer currently in Normal startup mode? If so, and if Apple's MSCONFIG steps do not resolve your issue, you can easily revert to Normal startup using the utility. If your computer is currently in Selective startup mode, just make note of the changes you make so you can change them back after you determine whether MSCONFIG resolved the issue. If it does, I'd suggest using the utility to disable a few items at a time until you narrow down which is the cause of the issue. Then you can determine whether this is a startup item or service that you need to have running on your PC.
MSCONFIG for XP: http://support.apple.com/kb/HT1275
MSCONFIG for Vista: http://docs.info.apple.com/article.html?artnum=305415
You may also want to check and see if iTunes and/or QuickTime are running in compatibility mode. If the are, turn this option off and retry iTunes.
-Go to C:\Program Files\iTunes\
Right-click on iTunes.exe and click Properties
Click the Compatibility tab
Uncheck the option to run in compatibility mode
Click Ok
-Go to C:\Program Files\QuickTime\
Right-cick on QuickTime.exe and click Properties
Click the Compatibility tab
Uncheck the option to run in compatibility mode
Click Ok
Test iTunes again.
CG

Similar Messages

  • "itunes has encountered a problem and needs to close" - while importing

    While importing a CD i get an error message halfway through and the burning stops. The windows message is: "itunes has encountered a problem and needs to close".
    I have tried to repair:
    1. remove Quicktime and repair itunes.
    2. updated windows, itunes, quicktime, updater.
    3. updated my dvd/cd driver.
    4. deleted all forms of itunes and quicktime and reinstalled.
    5. deselcted "use error correction" under preferences, advanced, importing.
    It is not the burner as Windows Media imports the cd just fine.
    Please help. It drives me crazy. ty.

    hi Jonathan!
    This is only a temp solution...
    there are a couple of ways of making this change semi-permanent (if the fix works for you). you would need to download and install a utility that starts up itunes with a single processor affinity set.
    Otto discusses two in this thread (Runfirst, in the first post in the thread, and imagecfg in one of the last posts in the thread):
    http://discussions.apple.com/message.jspa?messageID=826742&ft=y&#826742
    (although Otto is talking about a podcast crash in that thread, the same underlying cause of that crash also causes the importing crash.)
    love, b

  • Import cd "itunes has encountered a problem and needs to close"

    While importing a CD i get an error message halfway through and the burning stops. The windows message is: "itunes has encountered a problem and needs to close".
    I have tried to repair:
    1. remove Quicktime and repair itunes.
    2. updated windows, itunes, quicktime, updater.
    3. updated my dvd/cd driver.
    4. deleted all forms of itunes and quicktime and reinstalled.
    5. deselcted "use error correction" under preferences, advanced, importing.
    It is not the burner as Windows Media imports the cd just fine.
    Please help. It drives me crazy. ty.

    wrong area

  • "Itunes has encountered a problem and needs to close" problem.

    Before you read anything, please understand that I am literally being driven to tears right now and that I am on the brink of insanity.
    On Saturday, I tried to update my iPod with new songs and apps that I got from the iTunes stores since Friday. Itunes would open but in the next 10 seconds following it, the error window that says "Itunes has encountered a problem and needs to close" etc. came up. I let it go for like two hours, thinking it was a small bug or something, and I ran a virus scan too, just to make sure (I just switched to AVG too on Saturday). Two hours later, iTunes STILL wouldn't work and by that time, I was about to become upset. I uninstalled and then reinstalled iTunes about 5 times that day. Now today, iTunes is still giving me the same problem. I know other users have faced similiar problems but someway or another, they found a way to fix it.
    I have tried EVERYTHING to fix iTunes. I even did a Quicktimes and an iTunes run to get rid of any and all files associated with the two programs. When I finally thought the nightmare would end, I downloaded iTunes again. However, not only did it NOT work but now EVERY SINGLE ONE OF MY SONGS that I had in my library were GONE. No traces, nothing. Even the movies that I had on it had vanished. Everything single thing that I bought in the iTunes store disappeared. Now, at this point, I am now both incredibly frustrated, and crying my freaking eyes out now. (Understand that I am 15 years old and I grew up with music as my only solace.)
    Somebody, just please help me through this ****. All I wanted was to just update my iPod so I could listen to it in school, and now my music is gone, along with a dead iPod. -_-

    I found my solution! In case you're still having trouble, here's what I did (please pardon the odd grammar, I copy-and-pasted this from another one of my questions!):
    And for those of you who are still experiencing this problem, this is what I did. Although I don't know your details and your own specific problems, I hope this can be at least a helpful guide. (The solution was incredibly simple and easy that I am extremely mad at myself for deleting all of my files now...)
    First, just for safety measures, run a virus scan and a malware scan (so you can get rid of those icky programs lurking in your computer). Once you're done with that, check to see if your computer has an update for you (those automatic updates you get that comes with every Windows computer). If you do, click on it and update your computer. Once it's done, restart your computer and VIOLA! Itunes is fixed, Quicktime is fixed, and Adobe Reader is fixed.
    It's insane. I guess this just goes to show that even the simplest of things can fix such a mind-boggling problem! Before you take extreme and drastic measures, follow through with the simplest of solutions first!

  • 8.0.2.20 won't load.."iTunes has encountered a problem and needs to close."

    I finally gave in to the annoying pop-up and upgraded to 8.0.2.20 from 7.6. Initial load worked fine, connected to ipod and updated it without a problem.
    Shutdown computer and tried to load this morning. Now get the "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience." I tried to uninstall itunes 8 and revert back to 7.6 but my library was updated by itunes 8 and prevents this reversion.
    Now I'm stuck with a lame duck itunes 8 and no way to access itunes. Insight?
    Running XP home edition service pack 3

    If you want to use iTunes 7, you need to rebuild your library like this:
    http://support.apple.com/kb/HT1451
    If you wan to troubleshoot iTunes 8, first check to see if Quicktime works. If it works normally then use this trouble shooting method for iTunes.
    http://support.apple.com/kb/TS1421
    If QUicktime doesn't work describe what happens with any error message.
    Have you installed any of the following:
    ACE & K-Lite mega codecs package, QT alternative, Storm codec, WinAVI video converter, Mpcstar, (possibly starcodec pack, 3ivx)
    If so uninstall them, they are know to cause problems with QUickitme.
    Then download the version of Quickime without iTunes:
    http://www.apple.com/quicktime/download/win.html
    Now Remove Quicktime using the method for Quicktime in this article (just Quicktime):
    XP
    http://support.apple.com/kb/HT1925
    Vista
    http://support.apple.com/kb/HT1923
    When you come to your C:\Windows\system32\ folder you can delete any file or folder with Quicktime in the name.
    Restart you computer
    Install the stand alone Quicktime and check if it starts.
    If it does you are in a position to find out if iTunes is OK.

  • ITunes has encountered a problem and needs to close. AppVer: 10.6.3.25 ModName: gdiplus.dll ModVer: 5.2.6002.22791

    Hi, does anybody know how to fix this iTunes error? It started when I updated to version 10.6. I have Windows XP Home Edition SP3.
    Thanks,
    NB

    hi Richard!
    iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.
    the first thing we should check with one of those is a broken quicktime. does your quicktime currently launch? if it doesn't, let's try a careful standalone QT install. see:
    http://discussions.apple.com/message.jspa?messageID=1154498#1154498
    keep us posted.
    love, b

  • Itunes will not open- "iTunes has encountered a problem and needs to close"

    My iTunes will not open anymore, giving me the error message: "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience." I have uninstalled and reinstalled iTunes several times, and with different versions. Nothing I do seems to work. I have even copied the program files from a friend whose iTunes does work, hoping that would fix it, but to no avail. Has anyone discovered a way to fix this problem. I have a friend who has the same problem, but hasn't been able to fix it either.

    What happens when you go into control panel, click on the Quick Tunes config icon, and then select the audio tab? If you get an error, Quick Time is corrupted. Also double check your sound card drivers. Can you play any sound at all? Does Windows Media Player function? What is you anti virus software?

  • Cannot open itunes, "itunes has encountered a problem and needs to close"

    I have tried numerous to times to download itunes update after having ipod display indicating not all songs have been transfered because of old version. I've tried disabling McAfee and getting windows updates, (I'm running XP)When I look in programs, ipod for updater it lists both 2004-08-06 and 2005-10-12. The error message reads" itunes has encountered a problem and needs to close" Quicktime does not open either and gives the same error mess. Will uninstalling and reinstalling itunes help? and if so, I loose my entire collection right?

    hi daytimer!
    The error message reads" itunes has encountered a problem and needs to close" Quicktime does not open either
    hmmm. that strongly suggests that the itunes problem is due to a broken quicktime. let's try a careful standalone QT 7.0.3 reinstall first.
    download and save the QT installer to your hard drive. (we'll run the install from there rather than online.) switch off all antivirus and antispyware applications prior to the install.
    http://www.apple.com/quicktime/download/standalone.html
    does the install go through okay? if so, does itunes launch properly after that?
    love, b

  • I get the message 'itunes has encountered a problem and needs to close' when trying to open itunes 11.1.1.11. I have had to uninstall itunes so that I could load this version, the PC says it is correctly loaded, but I now cannot open itunes. Advice?

    I get the message 'itunes has encountered a problem and needs to close' when trying to open itunes 11.1.1.11. I had to uninstall itunes so that I could load this version as the update to version 11 kept failing. The PC says 11.1.1.11 is correctly loaded, but I now cannot open itunes. Any advice on how to get itunes working again?

    Hello there, ytnoj.
    Uninstalling and reinstalling iTunes can be a tricky endeavor and must be done in a very specific way. The following Knowledge Base article provides the step-by-step of the process:
    Removing and Reinstalling iTunes and other software components for Windows XP
    https://support.apple.com/kb/HT1925
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • ITunes has encountered a problem and needs to close

    Just downloaded latest version of itunes with quicktime. Won't run. Get the Itunes has encountered a problem and needs to close error to Microsoft message. Have latest Windows XP updates as well as latest Ipod updater. Have Norton Antivirus. Looked at task manager, nothing is running. Please help.

    I shutdown my antivirus software(Norton). Downloaded the upgrade iTunes and Quicktime, then downloaded Quicktime by itself.(Don't know if this was necessary, but it worked.) Restarted the Norton. Problem resolved for now.

  • ITunes has encountered a problem and needs to close.  PLEASE HELP ME!!!!!!!

    I bought the Apple airport router I installed it with the provided disc and that same day my iTunes would not come up. For window users I get the box that reads iTunes has encountered a problem and needs to close. We are sorry for the inconvenience with a box that you click to Send Error Report. Here is the error……… AppName: itunes.exe AppVer: 7.6.2.9 ModName: unknown
    ModVer: 0.0.0.0 Offset: 000a019a
    I figured that my music files somehow were corrupt and that shi_ happens. Well a week later I was having troubles with the Apple router so I returned it and uninstalled it from my program files C drive. Then I gave iTunes another shot and it opened. Weird, I know. Well my next router was a Net gear it worked fine but it lagged on COD4 while online with my PC, so I returned it. Then I bought a Belkin - N1 Vision Wireless-N Wireless Router and it did not come with an install disc just plug and play. That very same day my iTunes gave me that **** error again. This time I can’t try to uninstall it from my program files because it was plug and play. I already tried to do a system restore and I shut down my PC and start it back up without the router plugged in and still no luck. I also tried to repair iTunes and that didn’t work. I went to the Geek Squad and they tell me the two issues can’t be related (a router not allowing my iTunes to run). My computer is running on Windows XP Pro. I’m now playing my music through Windows Media Player. I’m in ****!!!! Can someone please help me!!!!! I also tried a few things on iTunes support and they didn’t work. I will be more than happy finically facilitate someone for helping me get my iTunes up and running like usual. Dallas @ [email protected] I’ll be checking this thread every day. PLEASE HELP!!!!!!!!!!!!!!!!!

    ,......"The enstaller encountered errors before the requested operations for Quicktime could not be completed. To retry these operations at a later time, please run the installer again."
    Checking on things that can cause QuickTime launch errors and install/uninstall errors now.
    Have you at any stage installed an ACE or K-Lite Mega Codec Pack, any copies of the programs QT Alternative, QT Lite or Storm Codec, or any media converter programs that can convert files into QuickTime readable formats?
    (I'm checking on these things because depending on the versions of the programs/codec-packs, these can install earlier versions of QuickTime componentry on a PC, which can interfere with the running/installing of a higher version of QuickTime.)

  • "iTunes has encountered a problem and needs to close. We are sorry for the

    HI all
    I've got know this problem:
    ""iTunes has encountered a problem and needs to close. We are sorry for the inconvenience." With the option to send error report or don't send.
    and the error signature is:AppName: itunes.exe AppVer: 7.0.2.16 ModName: unknown
    ModVer: 0.0.0.0 Offset: 01a21040
    Does anyone know what should i do?
    Thanks
    Wouiners

    I had the same issue. I found a solution under a different thread posted by scubastevee32. It worked for me. I copied pasted his solution below.
    after countless hours of dead ends.... I found this to fix the problem(thank you "b noir")
    hat one could be being caused by a problem with your QuickTime. (itunes uses QuickTime for audio and video playback.)
    so let's try swapping out your QuickTime.
    head into your Add/Remove programs. uninstall QuickTime.
    Next, we’ll manually remove any leftover program files and folders.
    1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
    2. In My Computer, open Local Disk.
    3. Open Program Files.
    4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
    5. Navigate to C:\Windows\system32\.
    6. Remove the files QuickTime.qts and QuicktimeVR.qtx.
    7. Restart your computer.
    next, we'll get a fresh copy of QuickTime into your PC by doing a repair install of itunes.
    switch off antivirus and antispyware applications prior to the repair install.
    go into Add/Remove and select itunes. click "Change" and then click "Repair".
    if the repair install goes through okay, restart the PC and try launching itunes again. does it launch properly now?
    HP Pavilion   Windows XP Pro  

  • "iTunes has encountered a problem and needs to close."  Anyone?

    "iTunes has encountered a problem and needs to close." This is what, i get whenever I try to sign onto my Itunes. I have had an Itunes account since 2005 and have never had a problem with upgrades. Then I try to upgrade to 8.0 3 months ago, and haven't been able to fix it since.
    My husband just recieved an Ipod for xmas, and want to be able to access Itunes.
    So, again, I deleted it from my PC and tried downloading 8.0 and previous versions and still get the samething. "iTunes has encountered a problem and needs to close." Any suggestions?

    I have a computer with *Microsoft XP Home Edition* software:
    After spending DAYS trying to uninstall/install itunes for our new Ipod Nano, I read the article about deleting 'Quicktime' from System32. This alone did not work for me, so I did a 'Start/Search' and entered 'Quicktime' and searched all my hard drives. I removed all entries found to the recycle bin. Then I did the same for 'itunes', removing entries to the recycle bin. I think I had a lot of miscellaneous old garbage stored on disk that caused install problems.
    *LOW & BEHOLD*, I was able to install and 'EXECUTE' itunes. Hope this helps.

  • "error Report" "iTunes has encountered a problem and needs to close" HELP!!

    every time i try to load itunes i get this message
    "error Report" "iTunes has encountered a problem and needs to close". i have tried uninstalling and reinstalling. i tried removing quicktime through my control pannel and then reinstalling. ive tried running scans and pretty much anything else i can think of. at this point i might just return the ipod. anyone have any ideas.

    Have you tried uninstalling Quicktime? If not try that. If you are still having problems then do this.
    1. Uninstall both iTunes and Quicktime.
    2. Delete the folders iTunes and Quicktime where installed in.
    3. Reboot.
    4. Delete C:\Documents and Settings\<<Your User ID>>\Application Data\Apple Computer\
    5. Delete C:\Documents and Settings\<<Your User ID>>\Local Settings\Application Data\Apple Computer
    6. Delete if in your My Documents folder there is a folder called My Music with a folder in it called iTunes. Delete or rename the iTunes folder.
    7. Reboot.
    8. Turn off all anti virus and firewall software.
    9. Re-install iTuens.
    If you still get an error after that your Windows install is hosed. You will need to format and re-install it first.

  • ITunes has encountered a problem and needs to close... all the time!

    I just bought an iPod nano (5th generation). I downloaded iTunes 9.2 for Windows XP. So far, I have only about 15 songs on the iPOD, because whenever I connect it to the computer an error occurs. It goes like this:
    iTunes has encountered a problem and needs to close.
    We are sorry for the unconvenience.
    If you were in the middle of something,
    the information you were working on might be lost.
    Error signature
    EventType : BEX P1 : iTunes.exe P2 : 9.2.0.61 P3 : 4c18061b
    P4 : iTunes.dll P5 : 9.2.0.61 P6 : 4c1805f8 P7 : 0004be7e
    P8 : c0000409 P9 : 00000000
    The following files will be included in this error report
    C:\DOCUME~1\myname~1\LOCALS~1\Temp\WER84b8.dir00\iTunes.exe.mdmp
    C:\DOCUME~1\myname~1\LOCALS~1\Temp\WER84b8.dir00\appcompat.txt
    I have tried to uninstall and reinstall exactly how it is described in Apple's support pages, but nothing seems to work.
    I'm starting to lose my sanity. Does anyone know what to do?

    I'm thinking your iTunes library got currupted somehow.
    Try this (assuming iTunes is shut down and not showing in Task Manager > Processes tab)
    Rename this file
    C:\Documents and Settings\username\My Documents\My Music\iTunes\iTunes Music\iTunes Library.itl
    to ....\iTunes Library.old
    Try to start iTunes, will it come up now?

Maybe you are looking for