Windows/iTunes won't recognise iPod after update.

So I updated to the latest iTunes the other day and now just yesterday I plugged my iPod in for the first time in a few weeks.
It said something about upgrading to ISO4.0 so I downloaded the update. Everything seemed fine - was working no problem, downloaded and then went onto install. It mentioned something about an error occurring and not being able to back up my files. I didn't want to lose everything so I just cancelled that but it went ahead and did something anyway.
Then it all went a bit fuzzy. The iPod displays this image:
http://km.support.apple.com/library/APPLE/APPLECAREALLGEOS/HT1808/HT180803.png
Even though it was connected and such. The PC (Dell inspiron 1501 - Service Pack 3 - XP Pro) went on to try installing new hardware for the USB device but fails every time with the message "The hardware was not installed because the wizard cannot find the necessary software."
Now the iPod is stuck at the same screen I mentioned earlier and though I've tried restarting, restoring, recovery etc... Nothing works. It's just stuck like that - I've tried restarting my computer, reinstalling iTunes and the MSCONFIG thing this Apple support recommends. The only thing I can now think of is to try the iPod on someone else's computer.
But I'm unable to do that any time soon so I've come here first - should that actually work and solve my iPod being "stuck", what steps can I take to solve the obvious incompatibility with my own computer now? And should it not work, what do I do about the iPod? Cause I can't see a way of fixing it right now...
Cheers,
Jonny

My brother-in-law is having the same issue on his Win XP machine. Hoping to get some help here.

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