Windows Logs show Event ID 264 Warning

Hi,
Our customer report that there is one waring log in windows logs. Please check below message.
The O.S. is windows 8.
Log Name: System
Source: Win32k
Date: 6/13/2013 6:18:02 PM
Event ID: 264
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: test
Description:
A multi-touch device reported inconsistent contact information.
But
(1) The multi-touch device has passed the WHCK. And,
(2) we also double-check it the device hid descriptor. Device pass the descriptor check by Microsoft's tool "Digitizer Report DescriptorChecker".
I know there are many laptop have the same problem. But no one has solution for this.
Did MSFT has solution for this or any other test tool which can help to find the root cause? Since the log is created by System, and our device alreay check our all functions which declared in the hid descriptor. We have no idea why the waring showing up.
Once MSFT reply the event id 264 issue by the following return information.
MSFT : it may relate to firmware. For example, firmware claims it can support 2 contacts, but actually it reports 5 contacts information.
But We can't find the wrong part of our device's hid report descriptor, and device alreay pass WHCK. Since many other laptop have same problem, I think it's not a easy guess root cause by checking our own firmware. Hope MSFT can check
this issue and offer more information.
From the event id 264 description:
A multi-touch device reported inconsistent contact information.
We would need more "precise" reason of the warning log.
Best Regards,
Sean

Hi,
Is there any answer for this.?
because I have the same problem with my Lenovo u430 touch laptop
after a period of time using the laptop, it will suddenly unable to use touch screen. and I get this exactly the same error message from event view log.

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    Edited by: user7326470 on Oct 17, 2009 2:52 AM

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         at
    com.stellent.cis.server.api.scs.request.impl.SCSRequestF
    ilterChain.doRequestFilter
    (SCSRequestFilterChain.java:61)
         at
    com.stellent.cis.server.api.scs.request.stream.SCSOptimi
    zedPublishFilter.handleRequest
    (SCSOptimizedPublishFilter.java:128)
         at
    com.stellent.cis.server.api.scs.request.impl.SCSRequestF
    ilterChain.doRequestFilter
    (SCSRequestFilterChain.java:58)
         at
    com.stellent.cis.server.api.scs.request.stream.SCSOptimi
    zedRetrieveFilter.handleRequest
    (SCSOptimizedRetrieveFilter.java:250)
         at
    com.stellent.cis.server.api.scs.request.impl.SCSRequestF
    ilterChain.doRequestFilter
    (SCSRequestFilterChain.java:58)
         at
    com.stellent.cis.server.api.scs.request.rewrite.SCSRewri
    teURLFilter.handleRequest(SCSRewriteURLFilter.java:140)
         at
    com.stellent.cis.server.api.scs.request.impl.SCSRequestF
    ilterChain.doRequestFilter
    (SCSRequestFilterChain.java:58)
         at
    com.stellent.cis.server.api.scs.request.cache.impl.SCSSe
    rviceCacheFilter.handleRequest
    (SCSServiceCacheFilter.java:112)
         at
    com.stellent.cis.server.api.scs.request.impl.SCSRequestF
    ilterChain.doRequestFilter
    (SCSRequestFilterChain.java:58)
         at
    com.stellent.cis.server.api.scs.request.impl.SCSRequestE
    xecutorProxy.execute(SCSRequestExecutorProxy.java:105)
         at
    com.stellent.cis.server.api.scs.impl.SCSCommand.executeV
    iaProxy(SCSCommand.java:353)
         at
    com.stellent.cis.server.api.scs.impl.SCSCommand.executeR
    equest(SCSCommand.java:335)
         ... 7 more
    Caused by:
    com.stellent.cis.common.exception.HttpException: 500
         at
    com.stellent.cis.server.api.scs.protocol.impl.httpclient
    .HdaViaHttpProtocol.writeMessage
    (HdaViaHttpProtocol.java:171)
         at
    com.stellent.cis.server.api.scs.request.impl.SCSRequestP
    rocessor.sendRequest(SCSRequestProcessor.java:148)
         ... 20 more
    Process exited with exit code 0.
    the server exception in log of content server is as
    follows
    Event generated by user 'anonymous' at host
    '192.168.0.104'. Stream terminated before being able to
    read HTTP protocol line. Stream terminated before being
    able to read HTTP protocol line. [ Details ]
    An error has occurred. The stack trace below shows more
    information.
    !csUserEventMessage,anonymous,192.168.0.104!$!
    syStreamTerminatedBeforeProtocol!
    syStreamTerminatedBeforeProtocol
    intradoc.common.ServiceException: !
    syStreamTerminatedBeforeProtocol
         at
    intradoc.server.ServiceRequestImplementor.doRequest
    (ServiceRequestImplementor.java:628)
         at intradoc.server.Service.doRequest
    (Service.java:1709)
         at
    intradoc.server.ServiceManager.processCommand
    (ServiceManager.java:357)
         at intradoc.server.IdcServerThread.run
    (IdcServerThread.java:195)
    Caused by: java.io.IOException: !
    syStreamTerminatedBeforeProtocol
         at
    intradoc.serialize.DataBinderSerializer.readStreamLineBy
    teEx(DataBinderSerializer.java:1588)
         at
    intradoc.serialize.DataBinderSerializer.readStreamLineEx
    (DataBinderSerializer.java:1556)
         at
    intradoc.serialize.DataBinderSerializer.readLineEx
    (DataBinderSerializer.java:1528)
         at
    intradoc.serialize.DataBinderSerializer.parseForData
    (DataBinderSerializer.java:1336)
         at
    intradoc.serialize.DataBinderSerializer.parseMultiConten
    t(DataBinderSerializer.java:1283)
         at
    intradoc.serialize.DataBinderSerializer.continueParse
    (DataBinderSerializer.java:1244)
         at
    intradoc.data.DataSerializeUtils.continueParse
    (DataSerializeUtils.java:138)
         at intradoc.server.Service.continueParse
    (Service.java:415)
         at
    intradoc.server.ServiceRequestImplementor.doRequest
    (ServiceRequestImplementor.java:620)
         ... 3 more

  • Corrupt SRUDB.dat in WIndows 8.1 - Event ID 476

    Hi all,
    I have an issue slight issue with a Windows 8.1 machine (non domain joined). The user was complaining that the system/applications would become unresponsive. I ran a "Chkdsk /f /r" and it came back with a few bad clusters of which some where located
    in the "\Windows\System32\sru\SRUDB.dat" file.
    In the Application Event Log I see an event ID 476 raised which contain the following:
    svchost (1300) SRUJet: The database page read from the file "C:\WINDOWS\system32\SRU\SRUDB.dat" at offset 2195456 (0x0000000000218000) (database page 535 (0x217)) for 4096 (0x00001000) bytes failed verification because it contains no page data. 
    The read operation will fail with error -1019 (0xfffffc05).  If this condition persists then please restore the database from a previous backup. This problem is likely due to faulty hardware. Please contact your hardware vendor for further assistance
    diagnosing the problem.
    I'm running an "sfc /scannow", but it looks as though the actual SRUDB.dat database has become corrupt. What does this DAT file contain and is there a way to recreate?
    SFC retunred:
    Windows Resource Protection found corrupt files but was unable to fix some
    of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
    example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
    supported in offline servicing scenarios.
    I can post the CBS.log file if required, but toward the end there are some interesting entries:
    2014-11-30 16:04:31, Info                  CSI    000008c5 [SR] Verify complete
    2014-11-30 16:04:31, Info                  CSI    000008c6 [SR] Repairing 2 components
    2014-11-30 16:04:31, Info                  CSI    000008c7 [SR] Beginning Verify and Repair transaction
    2014-11-30 16:04:31, Info                  CSI    000008c8 [SR] Cannot repair member file [l:32{16}]"bootmgfw.efi.mui" of Microsoft-Windows-BootEnvironment-Core-BootManager-EFI.Resources,
    Version = 6.3.9600.17031, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-GB", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
    2014-11-30 16:04:32, Info                  CSI    000008c9 Hashes for file member \SystemRoot\WinSxS\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB
    do not match actual file [l:36{18}]"Amd64\CNBJ2530.DPB" :
      Found: {l:32 b:Lj30AtCo6GC4fXRo0EX1GOwFbEaWFP3FS+YNHfv0SZ4=} Expected: {l:32 b:n520k714Uu3utHa5JGQ6HQYbZphKhlMWq5pEmfnCDuw=}
    2014-11-30 16:04:32, Info                  CSI    000008ca [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version =
    6.3.9600.17415, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
    2014-11-30 16:04:32, Info                  CSI    000008cb [SR] Unable to repair \SystemRoot\WinSxS\amd64_microsoft-windows-b..nager-efi.resources_31bf3856ad364e35_6.3.9600.17031_en-gb_68408c0dc1958b90\\[l:32{16}]"bootmgfw.efi.mui"
    2014-11-30 16:04:32, Info                  CSI    000008cc [SR] Cannot repair member file [l:32{16}]"bootmgfw.efi.mui" of Microsoft-Windows-BootEnvironment-Core-BootManager-EFI.Resources,
    Version = 6.3.9600.17031, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-GB", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
    2014-11-30 16:04:32, Info                  CSI    000008cd [SR] This component was referenced by [l:168{84}]"Package_2145_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14.2919355-4305_neutral_GDR"
    2014-11-30 16:04:32, Info                  CSI    000008ce Hashes for file member \SystemRoot\WinSxS\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB
    do not match actual file [l:36{18}]"Amd64\CNBJ2530.DPB" :
      Found: {l:32 b:Lj30AtCo6GC4fXRo0EX1GOwFbEaWFP3FS+YNHfv0SZ4=} Expected: {l:32 b:n520k714Uu3utHa5JGQ6HQYbZphKhlMWq5pEmfnCDuw=}
    2014-11-30 16:04:32, Info                  CSI    000008cf [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version =
    6.3.9600.17415, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
    2014-11-30 16:04:32, Info                  CSI    000008d0 [SR] This component was referenced by [l:166{83}]"Package_2709_for_KB3000850~31bf3856ad364e35~amd64~~6.3.1.8.3000850-6825_neutral_GDR"
    2014-11-30 16:04:32, Info                  CSI    000008d1 [SR] Repair complete
    2014-11-30 16:04:32, Info                  CSI    000008d2 [SR] Committing transaction
    2014-11-30 16:04:32, Info                  CSI    000008d3 Creating NT transaction (seq 2), objectname [6]"(null)"
    2014-11-30 16:04:32, Info                  CSI    000008d4 Created NT transaction (seq 2) result 0x00000000, handle @0xf0c
    2014-11-30 16:04:32, Info                  CSI    000008d5@2014/11/30:16:04:32.816 Beginning NT transaction commit...
    2014-11-30 16:04:32, Info                  CSI    000008d6@2014/11/30:16:04:32.891 CSI perf trace:
    CSIPERF:TXCOMMIT;82527
    2014-11-30 16:04:32, Info                  CSI    000008d7 [SR] Verify and Repair Transaction completed. All files and registry keys listed in this transaction 
    have been successfully repaired
    Following this I ran a "Dism /Online /Cleanup-Image /RestoreHealth", which seems to have repair a few packages as seen in the CBS log, therefore I can an "sfc /scannow" once more - this time SFC reported there were no integrity violations.
    However, the Event ID 476 and corrupt SRUDB.dat still persists. Is there anything that anyone can suggest?
    Cheers
    Chris
    Chris

    Hi Swinter,
    “WD diagnostic showed there were unrecoverable errors” “the system seems to be stable”
    Since there are unrecoverable errors and it has much possibility to relate to the drive. The error will occur again if the hardware issue is not be resolved. If the issue is under tolerant , I recommend you to back up your important data to a separate media.
    This is vital to avoid of losing important data due to the unexpected drive corruption. Making a full system imagine is a better choice, though the error may be included.
    If you decide to replace the hard drive ,this video may be helpful.
    Video: Restoring your PC after a hard drive failure
    http://windows.microsoft.com/en-HK/windows7/help/videos/restoring-your-pc-after-a-hard-drive-failure#tab=system
    Best regards

  • SCCM 2012 R2 - WindowsUpdate.log showing error 0x80240037

    Hi,
    Setup details:
    1) OS: Windows 2012 R2
    2) SCCM version: SCCM 2012 R2 with SUP role (WSUS v6.3.9600.16384)
    3) SQL: SQL 2012
    All the above resides on a single machine.
    Error description:
    Windows 2012 R2 Server clients are not reporting back to the server. "Required" column is showing "0" for all security updates. Investigation in the WindowsUpdate.log shows "WARNING: Failed to get WU Exemption info from NLM,
    assuming not exempt error = 0x80240037".
    Latest updates are downloaded, synchronized and deployed via SUP but the clients are not receiving the updates. Please advise. Thanks.
    Regards,
    KL

    Hi,
    You may check the following blog.
    http://blogs.technet.com/b/sus/archive/2012/09/05/additional-note-on-kb-2734608-regarding-wsu-windows-8-and-windows-server-2012.aspx
    Best Regards,
    Joyce
    We
    are trying to better understand customer views on social support experience, so your participation in this
    interview project would be greatly appreciated if you have time.
    Thanks for helping make community forums a great place.

  • What caused the Windows 2008R2 Security event discarded

    Dear Support team,
    I have a windows 2008 R2 server, The security events didn't recorded from last year.
    1. The maximum log size set to 100 MB, But the log file is 300 MB.  The retention was set to "archive the log when full,do not overwrite events".
    2.  Below last entry security log show the registry key that i modified at that time. After i modify the registry value all of the security event were discarded
    A registry value was modified.
    Subject:
                    Security ID:                              domain\userid
                    Account Name:                        userid
                    Account Domain:                     domain
                    Logon ID:                                0x2c202074
    Object:
                    Object Name:                           \REGISTRY\MACHINE\SYSTEM\ControlSet001\services\eventlog\Security
                    Object Value Name: Retention
                    Handle ID:                               0x100
                    Operation Type:                       Existing registry value modified
    Process Information:
                    Process ID:                               0x129c
                    Process Name:                          C:\Windows\regedit.exe
    Change Information:
                    Old Value Type:                       REG_DWORD
                    Old Value:                                0
                    New Value Type:                      REG_DWORD
                    New Value:                              4294967295
    3. As i know,The Windows Event Log supersedes the Event Logging API beginning with the Windows Vista operating system. Here is the KB link:  http://msdn.microsoft.com/en-us/library/windows/desktop/aa385780(v=vs.85).aspx?ppud=4
    And the registry key which i modified at the before ( \REGISTRY\MACHINE\SYSTEM\ControlSet001\services\eventlog\Security\retention )  Seems only apply to Event logging  for Windows 2003 and prior system. 
    Here is the KB link:  http://msdn.microsoft.com/en-us/library/windows/desktop/aa363648(v=vs.85).aspx
    May i know what is the reason cause security event discarded ?
    Does the retention setting at Registry still working at windows 2008?
    Thanks very mush.
    Randy

    The new methods are via GPO described here.
    http://technet.microsoft.com/en-us/library/cc722385(v=WS.10).aspx
    http://blogs.technet.com/b/askds/archive/2008/08/12/event-logging-policy-settings-in-windows-server-2008-and-vista.aspx
    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows]
    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

  • My iMac, OS 10.7.5, is abnormally slow on start-up, taking many minutes for my password sign-in window to show up.  I've run Disk Permissions and have verified my hard drive and all is in order.  What do I do to start up my Mac in a normal manner?

    My iMac, OS 10.7.5, is abnormally slow on start-up, taking many minutes for my password sign-in window to show up.  I've run Disk Permissions and have verified my hard drive and all is in order.  What do I do to start up my Mac in a normal manner?

    If you have more than one user account, these instructions must be carried out as an administrator.
    Launch the Console application in any of the following ways:
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    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Step 1
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    Enter "BOOT_TIME" (without the quotes) in the search box. Note the timestamps of those log messages, which refer to the times when the system was booted. Now clear the search box and scroll back in the log to the last boot time when you had the problem. Select the messages logged after the boot, during the time something abnormal was happening. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
    For example, if the problem is a slow startup taking three minutes, post the messages timestamped within three minutes after the boot time, not before. Please include the BOOT_TIME message at the beginning of the log extract.
    If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
    Please do not indiscriminately dump thousands of lines from the log into this discussion.
    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
    Step 2
    Still in Console, look under System Diagnostic Reports for crash or panic logs, and post the entire contents of the most recent one, if any. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.

  • Finder window not showing

    After upgrading to Lion, I am no longer able to use cmd+Tab to go to the Finder windows. However, when I am shifting between spaces, I am able to see all the finder windows in the background. SImilarly, if I am using expose, I can see all the Finder windows, but am unable to click and navigate to them. Any thoughts? I am no Power user. So, pardon my ignorance.
    Thanks in advance.

    I have the same problem of invisible finder windows on a Mac Book Pro.
    Shortly:
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    Summary of other indicies of the problem
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    This problem appears after a reboot of the Mac Book ..... when the Mac Book is powered up and Mac OS X is freshly launched.
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    The problem appeares only within my Standard User login account (Czech language). It does not appear within an Admin User login account (English language). Opening and closing finder window works well within an Admin User login account from the beginning without any problem. I do not know, whether it is related to languages or not
    I have performed Disk Permission Verifications several times, but without any effect.
    I have also deleted the "~/Library/Preferences/com.apple.finder.plist" file several time and also without any effect ..... I have been deleting from a Terminal of the Admin User login account when Standard User login account is logged off ..... and of course I have deleted the file related to the Standard User login account.
    Thank you very much for some usefull hint.
    With my best regards

  • Application hangs and sql log shows "I/O is frozen" for minutes until "I/O was resumed"

    VSS is being invoked to backup our SQL Server 2012 databases throughout the day.  Occasionally, maybe once every few days, the application using the database hangs for a few minutes and coincidentally the sql server log shows that I/O was frozen for
    a few minutes (rather than less then a second for all other backups):
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    SQL Server 2012
    Windows Server 2012 2 node cluster
    Database file on Dell Equallogic iCSCI SAN
    Dell AppAssure for Backups
    Thanks,
    -Bob

    Hi Bob,
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    In the snapshot creation phase following happens
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    b) Then all I/O for the database being backed up is frozen, and then we create the snapshot.
    c) Once this is done, the I/O is resumed. This process is called "thaw".
    The second step would freeze I/O momentarily and you might see little freezing. AFAIK this is default behavior how VSS backups work
    You must read below excellent article It would help you in understanding how this backup works
    http://blogs.msdn.com/b/sqlserverfaq/archive/2009/04/28/informational-shedding-light-on-vss-vdi-backups-in-sql-server.aspx
    Please mark this reply as answer if it solved your issue or vote as helpful if it helped so that other forum members can benefit from it
    My Technet Wiki Article
    MVP

  • HP Simple Pass appears to have created its own Windows Log on Password

    HP Pavillion M6 1035 Lap Top
    Windows 7 64-bit
    Hi, I recently bough this computer and reluctantly (cause I knew it would cause a problem) agreed to let HP Simple Pass help me manage my passwords about a month into ownership.
    When I originally set up my computer I did not create any passwords for the log on (no need for me to).  If prompted I just clicked enter.  As far as I remember, before I set up HP Simple Pass, I was not prompted to log on at start up or I just clicked enter and- it loaded straight to my desk top.  I certainly never had to type anything. 
    After using Simple Pass, I am prompted at log on for a password, or to swipe a finger. I've been using the finger swipe just fine but today decided it was a pain and I just want it back the way it was.  That is when I discovered that Windows thinks I have a Log on password.  I have tried any and all passwords I know, including all the ones I entered into Simple Pass. I have tried just hitting enter, "password", you name it and it won't let me on.  I can still gain access with the finger swipe but in the settings for the software it does not show any information about Windows Log On.  (You can for example view other account passwords, just nothing about Windows Log On). 
    I tried accessing it through my device manager and I found where I can disable this, but alas, I need the Windows logon password that Simple Pass [evidently] assigned.
    Can someone please suggest what is going on?  I am sure this will lead to a problem in the future and I am so sick of trying to fix broken computers (hence why I bought a new one).  
    Thank you in advance

    I have only seen this a couple of times and I don't have the answer...
    I do not know how you managed to set up SimplePass without a typed in Windows password.  OK, having said that:  if you have done it, then it's done.
    I would suggest that you get yourself over to AuthenTec, sign up for their forum, and ask this question in the context of the SimplePass (maybe omitting the dislike of the product since it is, after all, their means of being in business).
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    When SimplePass IS used in conjunction with a Windows password (as intended), it works very well as a rule.
    I am sorry your introduction to the tool was rocky and your experience has been less than stellar.
    I would be very interested in hearing how this is resolved.  If I find anything helpful, I will post back to you here.
    Kind Regards,
    Dragon-Fur

  • Ical appears translucent in dock and will not show events when opened

    Has anyone recently experienced iCal appearing translucent in the dock? This is weird and just recently started happening. Once iCal is launched it appears normal in the dock but goes back to translucent when I quit. Our MacBook Pro is brand new just a few weeks old and all the software is up to date. Also, even weirder, suddenly the events are not showing up in the month view when launched. I can go back to December and then move to January and then they appear. I made sure that the preferences are checked to show times and that in View "show the to do list" is selected. Whenever it has been launched the calendar is blank and will only show events after view or preferences have been manipulated. Any help would be appreciated..

    kkovardfd,
    Welcome to Apple Discussions.
    Do you have any duplicate fonts? If so, make sure to resolve duplicates with Font Book.
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