Windows Mail will not connect with Comcast server

Question

I've been getting the following error message all day today when trying to send/receive email via Windows Mail: Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'mail.comcast.net', Server: 'mail.comcast.net', Protocol: POP3, Port: 995, Secure(SSL): Yes, Error Number: 0x800CCC0F I've verified that all email account settings are correct using Comcast George's post, and with two Comcast phone reps.  I've disabled email scanning on my Norton 360. Nothing about my setup was changed recently.  I have successfully received emails on this computer/Windows Vista/Windows Mail for years with no problem. First Comcast rep basically said "Tough, b***h" since I am able to access my email via Comcast's web site.  She viewed the issue as strictly a Windows Mail problem. Second Comcast rep had me change all settings on my account, with no solution.  Then said she would escalate the problem on up the line. Does anybody have any ideas on how to make this work once again?

Answer 1

sanshie wrote:
I've been getting the following error message all day today when trying to send/receive email via Windows Mail: Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'mail.comcast.net', Server: 'mail.comcast.net', Protocol: POP3, Port: 995, Secure(SSL): Yes, Error Number: 0x800CCC0F I've verified that all email account settings are correct using Comcast George's post, and with two Comcast phone reps.  I've disabled email scanning on my Norton 360.  Are you sure it "took"? AV programs don't like being told what to do. ;-) AV programs are pegged as the most likely culprit when Googling on 0x800CCC0F. Upgrading to Windows Live Mail is often recommended, and I recommend trying a different email client as well, but my recommendation would be Thunderbird. MS email clients are famous for quirky problems. On the other hand, someone with a similar problem (on a Mac, so different error message) changed his password and things started working again. I'm a little skeptical about that, thinking that it might have just been coincidence, but it could be worth a try. To see if you're having the same problem, you could turn on logging in Windows Mail and post the log here. Tools|Options|Advanced|Maintenance|Troubleshooting. Click on the Store Folder button above the Troubleshooting section to see where the log file will get saved. Remember to turn off logging when you're done troubleshooting.