WINDOWS MEDIA PLAYER ...CONFUSED

Hi recently bought imac ....... wanted to look at some internet footage from bbc4 ......told me i needed 'windows media player .....couldn, t download as it kept on asking to choose application .... spoke to applecare 2day who told me to download flip 4 mac .... done that .... ... went back to website to watch media i wanted to and still told i do not have required media player ( windows media ) am i doing something wrong ...............
imac   Mac OS X (10.4.2)  

There is a complete guide here:
http://news.bbc.co.uk/2/hi/help/6187964.stm
to the BBCs viewer etc.

Similar Messages

  • Can't download plug in for windows media player. Have used download site and it says it worked, but plug in is not showing up on my list of plug ins.

    I tried to hear a conference call on a website. Got a message, needed windows media plug in. Checked my plug ins, no windows media. Read tutorial on firefox support. Clicked on download. Got a window that asked for repair or change. Tried repair, then change. Need better directions on how to finish download. Got message download successful, but after closing firefox and reopening, still no plug in for windows media in list of plug ins. Went to site and could not hear conference.
    Read support forum. Message about using about:config. Tried this, typed in about: config in start menu, but didn't see anything that looked like I could change to true like message said.
    solved by opening internet explorer and going to website and listening to conference call on windows media player. There was a message saying click here if you want to enable media player. Did so, heard conference.
    Tried using chrome. Got to hear conference yesterday. Today, there was same message about needing plug in when I tried to follow instructions to get plug in, it was as confusing and useless as firefox. The bottom line is I tried to do everything set forth in firefox's forum suggestions and can't get the windown media plug in to show up in my list of plug ins and can't hear conference calls on firefox.
    Chrome did say they were working on getting plug in available at chrome store.
    I agree with comments that I was able to go to web sites and hear calls before firefox made an update that removed my windows media plug in. The simple download fix, presumeably from windows, does not work, apparently because firefox can't find the fix. That is not the user's fault, and it looks like windows tried to provide a fix, and firefox won't recognize it.
    Bottom line, it is easier to use another browser, than try and get the windows media player plug in installed on firefox. What good is a browser, if you can't hear a call on the website that the browser takes you to? Please make it easy to install the windows media plug in on firefox. Thank you..

    Firefox can find plugins in several locations, but Firefox 21 changed the location of the "shared" plugin folder so older installers like the Microsoft Windows Media Plugin no longer drop the DLL file in the correct location.
    There apparently are two ways to address this:
    (1) Change a Firefox preference so that Firefox checks the old location. Here's how:
    (i) In a new tab, type or paste '''about:config''' in the address bar and press Enter. Click the button promising to be careful.
    (ii) In the filter box, type or paste '''plugins''' and pause while the list is filtered
    (iii) Double-click '''plugins.load_appdir_plugins''' to switch its value from false to true.
    This will take effect after you restart Firefox.
    (2) Copy the plugins folder to the new location. Here's how on Win 7 64-bit:
    Open a Windows Explorer window to:
    C:\Program Files (x86)\Mozilla Firefox
    Right-click and copy the '''Plugins''' folder
    Double-click the '''browser''' folder to open it
    Right-click and paste
    Right-click the new copy of '''Plugins''' and rename it to '''plugins'''
    After restarting Firefox, the plugins in that folder should now be available.
    ''Edit: I suggest just doing #1.''

  • How do I find plugin for Windows Media Player in MacPro

    In my previous PowerBook G4 I have been able to access TV newscasts from Europe, in streaming video, especially from Channel France 2. To do this, I have used Microsoft's Windows Media Player 9 for MacOS X, which comes with an asx plugin and it works fine. When I installed WMP in my new MacPro, the plugin was not installed. I queried Microsoft on how to solve this problem and I was informed that Microsoft no longer supports WMP 9 for the Mac and has no plans to upgrade it. Consequently, my alternative could be found in Windows Media Player components for Quicktime by Flip4Mac. This plugin allows you to play Windows Media Player files in the Quiktime player directly. I went to the FlipMac web site and downloaded it only to discover that the existing version will work only for G4s, not Intel Duo Macs.
    Microsoft's media player 9 for the Mac is being used internationally for streaming video.
    Does anyone know of an alternative plugin that would work and where do I find it?
    iMac G4, PowerBook G4 and MacPro Intel Core Duo   Mac OS X (10.4.6)  
    iMac G4, PowerBook G4 and MacPro Intel Core Duo   Mac OS X (10.4.6)  
    iMac G4, PowerBook G4 and MacPro Intel Core Duo   Mac OS X (10.4.6)  

    There is flip for mac and VLC
    http://www.videolan.org
    Give this web site a look see.
    Your solution makes sense. But when I downloaded and installed VLC Media Player for Macintosh, I found that one needs to have a developer's experience to figure out how to make it work. It isn't as simple as Windows Media Player 9 which works easily after you determine Preferences. Video streaming from news outlets is instant. Instructions from videolan on how to use its media player are confusing. Is there a simple way or easy steps to set up VLC to play streaming video from network news outlets with player embedded in their web site? That's all I am interested in. Your thoughts will be much appreciated.

  • Windows media player for intel macs?

    im so bumbed that windows media player wont run on intel macs...does anyone know when they plan on getting it for intel macs!..i need it!...Flip4mac *****...the formats that it plays i have not come across yet..and thats even if its working properly...i think im gunna uninstall that actually....Please I need windows media player!!!...anyone know anything about it?

    No biggie. Please don't be insulted but you're downloading the MAC version, correct? At Mactopia.com?
    a dah..lol..yes...
    That being the case if it won't run I'd do the "regular drill": Repair Permissions, download & run Onyx or Cocktail, consider booting from your install DVD and running Disk Repair. If still no joy post back.
    not sure what to make of this....i might just wait for the intel version of flip4mac..because im not sure if i should do all that....i dunno im so confused...why cant it just work?....what is onyx and cocktail?.....what is Repair Permissions?....im not exactly a techy so im not to comfortable running the instal DVD..wat if i mess everything up?..isnt there and easier way to get WMP on my macbook pro?...anyone else have problems downloading and using WMP..and found a way to run it?..or am i seriously the only one that does not know what to do....im not trying to be annoying, but some please help me...

  • Using Windows Media Player, but my phone automatic...

    Sorry the description is so confusing.
    I have used Windows Media player successfully several times to transfer music to my Nokia 7510.
    However, now whenever I plug into my computer, rather than allowing me to choose from 3 options, one of which is "PC suite" another "Media," and I'm not sure the third, it automattically chooses PC Suite. This makes it impossible to download songs.
    How can I make it so that I have these three choices at the beginning again?
    Thank you very much

    Check the English manual on page 41 about USB data cable connections.
    http://www.nokiausa.com/get-support-and-software/p​roduct-support/nokia-7510-supernova/guides
    ‡Thank you for hitting the Blue/Green Star button‡
    N8-00 RM 596 V:111.030.0609; E71-1(05) RM 346 V: 500.21.009

  • Best settings for exporting to play in Windows Media Player on Powerpoint

    I'm trying to export from FCP X by sending clips to Compressor 4.04 however the online lessons on lynda.com - my go-to source - and in Compressor manuals don't appear up-to-date with the actual latest revisions and I'm confused about whether to use QuickTime Export Components to get video that will play instantly in Windows Powerpoint either if its running on a Sony PC or being projected on a big screen (not HD).
    Also lynda.com says 10,000 bit rate is best but the version used in the lesson limited one to 10,000 while the update goes past 30K. Which setting will work best for my purpose?
    Some help on these settings for this novice Compressor user sure would help me make my deadline. My deliverable to a client is a collection of clips that play in the Windows Media Player.  thanks
    Compressor

    Are you referring to a Lynda.com Compressor tutorial or one of their many PPT tutorials.
    I agree that 10 Mbs is a nice general quality level – depending on your footage, of course – the content, the lighting, etc. WMV is probably the safest – although MP4 should be good as well,
    Hard to be more specific except to say, Test. A preset that works well for one movie may look not-so-great applied to another.
    Take a short, representative section and encode. Project the output file and see what you think.
    Good luck.
    Russ

  • Why can't I have the Windows Media Player plugin in firefox? Why is that there is a page maintained on Mozilla that links to some port25 for plugin whereas other are available directly from firefox?

    I am sick and tired of going to 3rd party websites and install plugin that have malware and virus. Need to have this Windows Media player plugin from Firefox directly.

    Thanks, but again, I'm either missing something or Firefox is being finicky. I play videos on Apple.com just fine thru Firefox, so the QuickTime plugin is apparently working. Of course, I didn't try every video on Apple.com so it's possible I picked the few that worked. And with some serious massaging I've actually been able to get Firefox to play low resolution .mp4 videos. Videos rendered at 256x144 display in the HTML5 video player in Firefox. Videos rendered at resolutions greater than 256x144 do not display in Firefox. At least, these are the results I'm getting....I suspect others may be getting different results.
    This isn't a file size thing because a 512x288 .mp4 video is actually less than 1/2 the size of the lower resolution 256x144 .mp4 video, and yet Firefox does not display a 512x288 .mp4 video.....again, for me anyway. This is beyond confusing, but thanks for the suggestions. You are correct - Firefox does NOT support .mp4 videos (most resolutions) in the HTML5 video player....for some unknown reason!

  • WINDOWS MEDIA PLAYER - BLACKBERRY TORCH 9800 ?

    Okay TUNE IN RADIO just responded to my email.  This is the response:  "They use a windows media video stream, only audio streams are supported."
    Can Windows Media Player be downloaded into the Blackberry Torch.  Can the Blackberry Torch handle Adobe Flash Player.
    How are we able to see YOU TUBE videos and not other streams?? 
    I am told by AT&T that I have a "computer" in my hand with my Blackberry, however, as I said earlier, I had gone in to purchase a completely different phone and was talked into this and Yes, I blame myself.  HOWEVER, what is Blackberry doing to compete with the other "smart phones?"

    LeaDakis wrote:
    Sorry, I am new to the forum and I am totally confused because I have had this issue ongoing with AT&T for 2 months now.  Please bear with me. I need as many of my questions answered because I am so upset that I want to go off contract with them ASAP.
    Regardless of how long it's been ongoing, those apps you're asking about are not available on the BlackBerry.
    Sorry. I don't know someone at ATT has not told you that.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Windows Media player can't find device/ error number C00D1179 - F

    This is a fix for the error where windows recognizes and installs the Creative Zen Micro running the version 2.X firmware (or any other MTP device) but neither windows media or creative's software can see it.
    How I got this error to begin with...
    I had to replace my zen micro because of a headphone jack problem that seems to be very common. It still amazes me that a company that obviously invested tons of money into developing a device like this would let something as stupid as a poorly designed headphone jack ruin it... When I tried to sync my new zen micro I exchanged for at the store, it recognized the initial device firmware. I upgraded to the 2.X firmware and it worked until the device rebooted with the new firmare. At this point, the firmware program couldn't see it even though windows had given me the whole "New Hardware Found" thing and asked me if i wanted to sync with WMP. No other programs could find it either. I tried numerous things to get it to work, but here is what finally worked. This may not fix all the issues of this type but I suspect it will fix most of them.
    As this problem is Microsoft's and not Creatives, any device running PlaysForSure (I think "plays if your really lucky" is a better name) I looked at other device forums. I found this post that got me looking in the right place.
    http://www.misticri'ver.net/boards/archi've/index.php/t-3598.html
    Step six said to look at the following registry entry:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum
    This made me look more carefully and realize that I had four Creative Zen Micro entries, confusing my computer into not syncing. The solution is below:
    ***WARNING- EDITING THE REGISTRY CAN REALLY SCREW UP YOUR COMPUTER!! USE AT YOUR OWN RISK!!!
    . Unplug the device
    2. Open Regedit by Start -> run, regedit
    3. Browse to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\U SB
    4. You will see a bunch of folders with incoherent letters and numbers. Expand these once to see another unreadable folder. When you click on this, you'll see a FriendlyName field on the right side. If it says Creative Zen Micro or whatever your device is, delete the higher level incoherent folder, it should start with VID.
    5. Plug your device back in and let it reinstall
    6. Hopefully it will say docked when you open windows media player
    This may not fix all problems of this nature. If it doesn't, look at the link in the earlier part of this post.
    BTW, Creative support, we aren't all idiots who don't realize that we don't have WMP0 installed. If we tell you it worked before and stopped working now, and also included a microsoft debug file clearly showing that there is something very strange going on, don't send us a stupid thing to check like whether WMP0 is installed and make us wait 24 hours for the next useless response.

    Interesting. Thanks for the information!

  • Blu-ray DVD no longer recognized by HP MediaSmart or Windows Media Player

    I have the HP Pavilion Elite HPE 250-f desktop computer. This computer includes a CD/DVD/Blu-ray drive. I bought this computer in 2010, and all these years I have successfully played CDs and DVDs on the computer. Until now, I have not attempted to play a Blu-ray DVD.
    A few days ago, I rented the "Divergent" Blu-ray DVD from my public library. The "Divergent" regular DVD was included in the package.
    I put the Blu-ray into the CD/DVD/Blu-ray drive. The HP MediaSmart software recognized the Blu-ray, but the software got into an endless "update" loop and did not play the Blu-ray. Microsoft's Windows Media Player also recognized the Blu-ray, but did not play the Blu-ray.
    One solution I heard about was to plug an HDMI patch cord into the back of my computer box, with the other end of the HDMI patch cord not plugged into anything. Supposedly, the HP MediaSmart software would play a Blu-ray if the software sensed an HDMI cord. Unfortunately, that did not work.
    I then downloaded the Media Player Codec Pack, http://download.cnet.com/Media-Player-Codec-Pack/3000-13632_4-10749065.html    Supposedly, this Codec Pack would allow the Windows Media Player to play the Blu-ray. The Codec Pack included the Classic Media Player.
    I tried to play the Blu-ray on the current Windows Media Player and the Classic version, with the new codecs installed. But nothing worked. I then used System Restore to get rid of the  Media Player Codec Pack. I found out that, in addition to the codecs, I was supposed to use the Slysoft AnyDVD HD software. However, I did not make any more attempts to use the codecs, and I did not download the Slysoft software.
    Now, here's where things get weird. Now, the HP MediaSmart software and the current Windows Media Player do not even *recognize* the Blu-ray DVD. They play the regular "Divergent" DVD very well. But they do not even *see* the Blu-ray DVD.
    I uninstalled the BDDVDRW CH20L driver, version 6.1.7600.16385 (win7_rtm.090713-1255). I restarted the computer, and a new driver was installed. The new driver's version is 6.1.7601.17514. But the Blu-ray DVD is *still* not being recognized.
    Now, I'm hearing that a Blu-ray lens cleaner may be required.
    So, what's going on here? Did the codecs in the Codec Pack damage the Blu-ray lens? Please advise.
    Thank you for any help you can give me.

    Hi, BH. Thanks for your response.
    sp60287.exe seems to be for Windows 8. I have Windows 7.
    But even if I got a PowerDVD version for Windows 7, I still have the issue of the Blu-ray disc not even being detected. The Blu-ray disc is in the drive, but the software (HP MediaSmart, Windows Media Player) says that there is no disc in the drive. This "no detection" issue began after I installed the codecs in the Codec Pack and tried to make Windows Media Player work with the codecs. Is there an issue with the Blu-ray lens? Or is there an issue with the Blu-ray disc itself? 
    I notice that the regular "Divergent" DVD has no fingerprints on it, even after I touch it. But the Blu-ray DVD has lots of fingerprints. Does the Blu-ray have some kind of weird surface? Is there some problem with the Blu-ray's surface that is causing the Blu-ray to not even be detected?
    Thanks.

  • IPOD not recognized by Windows Media Player

    MY IPOD is no longer recognized by Window Media Player--neither version 10 or 11. It once was recognized then I added my digital camera to my compute and all the sudden it thinks my camera is my IPOD. I disabled the camera, now the computer just doesn't recognize that an IPOD is attached. My IPOD works fine with I TUNES. Please advise as to how I can fix this.

    You say computer doesn't recognize that iPod is attached then that iTunes works with iPod. ????
    If iTunes works with iPOd then computer is seeing that iPod is attached.
    As for Windows Media Player I didn't know iPOd ever worked with it.

  • Bug & Conflict w/ Palm Destop 6 & Windows Media Player

    I am a long time Palm user but my T2 was not getting much use considering I was already carrying Two cell phones. But I was excited to get an upgrade to a Centro for one of my phones. Now I am dealing with the differences between PalmDesktop4 (PD4) and PD6 on Windows XP SP3.
    I found what appears to be a critical bug in the installation of PD6 in that it has some very undesirable interactions with Windows Media Player (WMP) 10 & 11. Let me preface by saying that I am not using WMP or PocketTunes for any syncing or transferring any media to my Centro. My Centro is only used for calendar, contacts, calculators, and Docs2Go.
    I have installed PD6 and the PD6 user data to a removable drive for personal privacy on a work computer. The error is that when ever the drive is not mounted and wmplayer.exe is started, Windows searches for the Palm Access Installation package on my removable drive and attempts to start a installation of PD6. Of course it does not find the .msi and the only thing that happens is my computer locks up till I close WMP and then the ACCESS installer goes away. If the removable drive is mounted with the PD6 application directory and the PD6 user data, WMP loads quickly and appears to work fine.
    Why is WMP trying to connect to applications or support files in the PD6 application directory?
    I can only assume that the new PD6 media tab now is hooked into some windows media services. PD6 must be registered as a client/helper app to windows media and WMP is trying to load or locate the registered resources.
    The big problem with this is that my user data path gets over written with PD6 installation defaults in the Windows Registry and I have to manually reset all the PalmDesktop registry data to point PD6 at my really user path on the V: drive.
    This should not be installed this way. The association between the two applications appears to be an error in the ACCESS installation package for PD6.
    I used Palm.com “Chat” support four or five time for some very basic support in getting my new Centro setup. The Palm.com “Chat” support was great. For this issue they were absolutely useless. One support person affirmed that I should be able to use the removable drive, the next just had me do reinstalls for PD6 (that I had already done) and then told me I would have to use the defaults for C:\Program Files and D:\Documents and Settings\username... They recommended that I use the Palm.com phone support number.
    I did this and it had to be one of the worse support calls I have made in a while (case number 1-51474282949). Why is it impossible to get any computer software or hardware company to support the desktop software they putout? I got the same tech support baby talk about “reinstalling the application”, “use the default installation path”, “its not our application” and “you will have to contact Microsoft for support on your operating system”. Ahhhhh!
    I was not even able to speak with a “Level 2” tech support person. I demanded that I be connected to a technical person a not just fed the same FAQ crap that I could find on the website. The “Level 2” person would not take my call but just passed the message to the “Level 1” Person that I would have to contact Microsoft.
    So I am posting this message here to the Palm fourm in hope that the software engineering team will see this and be able to either patch their software or give me the .reg key to break the association between WMP and PD6. Below I have posted a long list of my Chat support that explains the issues in further technical details, and also details the lack of detailed skilled support available at Palm.com.
    Help? Direction?
    I have my palm application directory installed to V:\PalmDesktop6App and the user data files installed to V:\jcollyer-files\PalmDataV6_001 This is a removable drive that I install on my work computer. I remove this drive and take it home with me. Doing this allows me the ability to keep my palm data secure but I can still use my computer at work to manage my palm data.
    If the V:\ drive is not mounted when I run palm desktop, Palm desktop messes up the "Path" regestry key:
    [HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop\Core]
    "DesktopPath"="V:\\PalmDesktop6App\\"
    "HotSyncPath"="V:\\PalmDesktop6App\\Hotsync.exe"
    "Path"="V:\\jcollyer-files\\PalmDataV6_001"
    "UserConduitFolder"="C:\\Documents and Settings\\jcollyer\\Application Data\\HotSync\\Conduits"
    "PIMVersion"="6.1.0"
    "DesktopExe"="Palm.exe"
    @=""
    "Desktop Language"="ENG"
    "INSTALLDIR"="V:\\PalmDesktop6App\\"
    "VM_Username"="John Collyer"
    When the key gets messed up it defaults to the standard palm desktop path:
    "C:\Documents and Settings\jcollyer\My Documents\Palm OS Desktop"
    I found this out because every time Windows Media player starts it tries to start Palm Desktop or the Palm Desktop install/remove program. I get a pop up window and progress bar that says “Palm Desktop by Access”. The only way to get rid of this pop up window is to shut down windows media player. So if my V: drive is not mounted just starting windows media player corrupts the user “Path” registry settings. It just so happens our work voicemail uses media player on the computer.
    Dan(Sun Oct 19 2008 16:04:52 GMT-0400 (Eastern Daylight Time))>
    1. Click on Start.
    2. Click on Run.
    3. Type "regedit" and click Ok.
    4. Then Registry Editor window will open.
    5. Double click on HKEY_CURRENT_USER.
    6. Then click on +sign beside Software.
    7. Now delete all the folders which start with Palm.
    8. Also delete the folder called US robotics.
    9. Now Double click on HKEY_LOCAL_MACHINE.
    10. Then click on +sign beside Software.
    11. Now delete all the folders which start with Palm.
    LiveAssist Transcript
    [Print] Print [Copy] Copy [Email] Email [Close] Close
    chat id: 7f2a7664-50e8-40fb-8933-f82278d33b6d
    Problem: Palm Deskto & Windows Media Player?
    John_Collyer > I have my palm application directory installed to V:\PalmDesktop6App and the user data files installed to V:\jcollyer-files\PalmDataV6_001 This is a removable drive that I install on my work computer. I remove this drive and take it home with me. Doing this allows me the ability to keep my palm data secure but I can still use my computer at work to manage my palm data.
    If the V:\ drive is not mounted when I run palm desktop, Palm desktop messes up the "Path" regestry key:
    [HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop\Core]
    "DesktopPath"="V:\\PalmDesktop6App\\"
    "HotSyncPath"="V:\\PalmDesktop6App\\Hotsync.exe"
    "Path"="V:\\jcollyer-files\\PalmDataV6_001"
    "UserConduitFolder"="C:\\Documents and Settings\\jcollyer\\Application Data\\HotSync\\Conduits"
    "PIMVersion"="6.1.0"
    "DesktopExe"="Palm.exe"
    @=""
    "Desktop Language"="ENG"
    "INSTALLDIR"="V:\\PalmDesktop6App\\"
    "VM_Username"="John Collyer"
    Dan > Hello John_Collyer, Thank you for contacting Palm Technical Support. My name is Dan. How may I help you?
    John_Collyer > When the key gets messed up it defaults to the standard palm desktop path:
    "C:\Documents and Settings\jcollyer\My Documents\Palm OS Desktop"
    I found this out because every time Windows Media player starts it tries to start Palm Desktop or the Palm Desktop install/remove program. I get a pop up window and progress bar that says “Palm Desktop by Access”. The only way to get rid of this pop up window is to shut down windows media player. So if my V: drive is not mounted just starting windows media player corrupts the user “Path” registry settings. It just so happens our work voicemail uses media player on the computer. I am using window media player 11.
    What the heck is going on? How can I stop Windows Media Player from triggering the palm desktop application? Better yet why does it even try?
    It does this when I simply open windows media player, even without a file. Just opening the Windows Media player application by it’s self causes this behavior.
    Dan > Please let me go through the information you have provided.
    John_Collyer > Ok standing by...
    Dan > I understand that you have issue with the Palm Desktop and windows Media player getting messed up .
    Dan > Sure I will guide with the issue .
    Dan > May I know since when you are facing the issue ?
    Dan > Please let me know the Operating System you are using. Is it Windows 95/98/ME/NT/2000/XP/Vista or MAC?
    John_Collyer > I had this problem from the first install about two weeks. I use PalmDesktop 4 with my T2 for years on a removable drive never had an issue. PD6 only allows me to set the user path during installation. So I have been having issues with the reg keys getting messed up for a while. I though just creating a .reg file to fix the problems was going to be simple till I found windows media player was trying to autostart palm software???
    John_Collyer > Windows XP SP3
    John_Collyer > I am a new owner of the Palm Centro not using the T2 with PD6
    Dan > Thank you for information .
    Dan > I got the issue .
    Dan > There are more than one version of the Palm software in the computer .
    John_Collyer > No only PD6 now
    Dan > That's reason the Drivers in the Registry are messing up and causing the issue .
    Dan > Okay .
    Dan > Do you have any data in the Palm Desktop ?
    John_Collyer > Yes, when the V: drive is mounted everything works great, perfect. Windows Media player even load without a hitch. I would even deal with the .reg fix work around I made to over write the registry. I still don't understand why the application tries to load when it is installed on the V: drive if the v: drive is not present. It has to be the install/uninstall .msi file that runs the Add/Remove programs feature in widows control panel. Why does any of this change the user path?
    Dan > I will explain you .
    Dan > The reason for change of the path is with the corrupted applications and computer settings .
    John_Collyer > Sorry, Why would the .msi file run if Windows Media is started?
    Dan > .MSI file is the supporting file for Windows Media player .
    Dan > That's reason for executing of .msi file during the windows media player .
    Dan > To fix the issue we must perform clean uninstall and reinstall so that you will not have any further issue .
    Dan > Let me know if you are comfortable with the clean uninstall and reinstall if the Palm software .
    John_Collyer > I've uninstalled PD6 and reinstalled it like 12 times. If the V: drive is missing it really messes up the PD6 software. To keep me from doing this by launching PD6 from the C: drive I installed it to V:. No .exe no launchy. It works fine. What is hooking into windows media player. A .msi is a Microsoft install package, not a media file. We can do a clean install but why would running windows media player start the palm install/uninstall .msi file? I have not heard why?
    John_Collyer > All my installs have worked fine. Unless there is a deeper cleaning process you can help me with other than running the remove program, is it worth trying AGAIN?
    Dan > Did you perform clean uninstall and reinstall >
    John_Collyer > Clean = remove program, reinstall, and sync to a new user folder? Then Yes. Other options?
    Dan > No we need top perform few other steps .
    John_Collyer > Ok shall I "Remove Program"?
    Dan > No please wait .
    Dan > First please let me know if you have any data in the Palm Desktop in the computer .
    John_Collyer > Yes, but it is also going to be kept in the phone correct? It will survive if we create a new user folder right?
    Dan > Yes .
    Dan > Please let me know the user name given during the Sync .
    John_Collyer > Well then I think it is safe, I have recently hotsynced so the data should be a match?
    John_Collyer > John Collyer
    Dan > Cool .
    Dan > Thank you for information .
    Dan > In the computer open My documents -->Palm OS Desktop-->locate folder called CoolyJ .
    Dan > In the computer open My documents -->Palm OS Desktop-->locate folder called CoolyJ .
    John_Collyer > No user folder there.... It's on the V: drive V:\jcollyer-files\PalmDataV6_001\CollyeJ Yes?
    Dan > Please wait .
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    John_Collyer > start menu= V:\PalmDesktop6App\Palm.exe
    Dan > You will have the Palm Desktop icon on the computer desktop .
    Dan > Okay .
    Dan > Thank you for information .
    Dan > Please take the back of the Palm Desktop data in the computer .
    John_Collyer > Destop target = V:\PalmDesktop6App\Palm.exe tpp
    John_Collyer > ??? Please take the back of the Palm Desktop data in the computer
    Dan > I mean to tell you that we must save all data of the Palm Desktop in different location .
    Dan > I will assist you .
    Dan > In the computer open V:drive-->locate Palm folder .
    Dan > Open Palm folder and check if you have folder called CoolyJ .
    John_Collyer > V:\jcollyer-files\PalmDataV6_001\CollyeJ
    John_Collyer > No CoolyJ
    Dan > Okay .
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    John_Collyer > done
    Dan > Okay .
    Dan > Do not delete the Pal folder that was copied to computer desktop .
    John_Collyer > ok
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    John_Collyer > starting
    John_Collyer > done, next
    Dan > Now in the computer open V:drive-->Collerfiles-->Rename Palm folder to Palmold .
    John_Collyer > already there
    Dan > Okay .
    Dan > Now we need to perform Registry Clean up .
    Dan > Please perform the steps provided .
    Dan > 1. Click on Start.
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    4. Then Registry Editor window will open.
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    6. Then click on +sign beside Software.
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    9. Now Double click on HKEY_LOCAL_MACHINE.
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    John_Collyer > still working
    Dan > Please take your time .
    Dan > I will be with you .
    John_Collyer > done
    Dan > Cool .
    Dan > You are pretty fast .
    Dan > Now clean uninstall of the Palm software is done .
    John_Collyer > I was already deep in the registry look at this all thats how I found the "Path"
    John_Collyer > Now we reinstall? Can I still use the V: drive for application files and user data?
    Dan > Yes .
    Dan > You can use V:drive .
    Dan > After you install the Palm software perform Sync and make sure that Sync is success .
    Dan > And you will not have sny issue with the Windows media player messing up .
    John_Collyer > Ok I will start the PD6 install now
    Dan > Please go a head .
    Dan > Thank you for all the cooperation and patience in the chat session .,
    John_Collyer > working almost done
    Dan > Awesome .
    Dan > But after installation is complete we need to restart the computer .
    Dan > We must restart the computer for necessary changes to take place .
    John_Collyer > how do I get back to you in support?
    Dan > I assure that you will not have any further issue ,
    Dan > However if you do have any further issue .
    Dan > Please login with the same user name and email address .
    John_Collyer > Palm Support can find me after that?
    Dan > Yes .
    Dan > I will have Our chat session in Our Data Base .
    John_Collyer > Ok then it is time for a restart?
    Dan > So that once you re contact us we will check with the required information and pull the chat session already we have done with .
    Dan > And proceed with the further steps .
    Dan > Please go ahead .
    John_Collyer > Till then, good bye...
    Dan > Please let me know if I can be of any further help .
    Dan > Analyst has closed chat and left the room
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