Windows media plugin fails to play video, audio OK. Plugin 1.0.0.8 in FFox 18.0.2 under W7. Fails win media test.

Symptom: MS Office 7 "Help" video selection triggers Ffox 18.0.2 browser which attempts to open aspx video and plays the soundtrack but does not display the visual content.
Diagnosis: WM player plugin 1.0.0.8 enabled and up to date. Ffox support page for WM Player plugin Windows Media Test link causes message/prompt "Not found: litmus-data/raw-file/tip/firefox/plugins/mediaplayer.html" on a Mercurial page.
FAQs do not detail the problem or solution.
Any ideas?
Just tried pasting the aspx link into Chrome address bar and the video plays correctly. I presume this means that WMP and codecs are installed correctly and the FFox (MZ) plugin is not linking properly with MZ.

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As for this system freezing issue, we generally need to analyze the performance monitor logs and memory dump files to locate the root cause. Unfortunately, debugging is beyond what we can do in the forum because of the nature of forum support. A support call to our product service team is needed for the debugging service. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS
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