Windows 'My Computer'does not recognize iPhone?

When I connect my iPhone 3GS to me Dell Windows 7 laptop 'My Computer' does not recognise the phone at all whereas iTunes does. The system just opens an error window saying "Device Driver software was not successfully installed. Does anybody know a solution to this problem? Or of any other way to get my pictures off of my phone?
Also, when my partners 3GS is plugged in, he just recieves an error message saying USB Device could not be recognized, neither iTunes nor windows recognizes it.

I found a webpage where a user reported the same issue as me.
He said he determined that "foreign pictures" -- meaning any pictures not taken using the iPhone's camera -- were the cause.  Once he deleted the "foreign pictures" -- such as pictures obtained from receiving texts from others which included pictures that he saved onto the iPhone, then iTunes worked.
In my case, the fix was to upgrade the iPhone's OS from 5.1.1 to the latest version.
Now, both issues are solved:
Windows recognizes the iPhone as a storage device.
iTunes can see pictures that I've saved on the iPhone.

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    First try the troubleshooting steps here:
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    Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
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    windows 8.1 does not recognize my iphone.

    Hi kathyt8952 ,
    Would you please share us more details of the issue ?
    Have you checked the driver issue from the device manager ?Have you tried to connect the device from another USB port to have a check ?
    We can take the following steps to have a check .
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    https://support.apple.com/en-us/HT204095
    We may also need to ask for help from the Apple Forum .They may have some good advices for you .
    NOTE: This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites.
    Best regards
    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

  • I had to replace my Iphone 5c with a new one.  Now, my windows 7 pc does not recognize my iphone.  Reinstalled itunes.  Apple mobile device is running.  I did whatever I could find on the internet still no luck.  Any suggestions?  Thnx

    I had to replace my Iphone 5c with a new one.  Now, my windows 7 pc does not recognize my iphone.  Reinstalled itunes.  Apple mobile device is running.  I did whatever I could find on the internet still no luck.  Any suggestions?  Thnx

    You have done everything verbatim included with this link?
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