Windows 'My Computer' does not recognize my iPhone?
When I connect my iPhone 3GS to me Dell Windows 7 laptop 'My Computer' does not recognise the phone at all whereas iTunes does. The system just opens an error window saying "Device Driver software was not successfully installed. Does anybody know a solution to this problem? Or of any other way to get my pictures off of my phone?
Also, when my partners 3GS is plugged in, he just recieves an error message saying USB Device could not be recognized, neither iTunes nor windows recognizes it.
First try the troubleshooting steps here:
iOS: Device not recognized in iTunes for Windows
Uninstalling iTunes will not cause you to lose any music.
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Hi kathyt8952 ,
Would you please share us more details of the issue ?
Have you checked the driver issue from the device manager ?Have you tried to connect the device from another USB port to have a check ?
We can take the following steps to have a check .
1.Open "run" from the start menu, and run "services.msc".
2.Search "Apple Mobile Device".
3.On "status" column right click and then click on "Properties"
4.In the "general" tab find the "startup type" drop-down arrow menu and make sure "automatic" is selected.
5.Also in the general tab check the "service status". If it does not say "started" then click the start button.
6.At the bottom of the properties window click "apply".
If the issue persists, we can refer to the following link to have a troubleshoot :
iPhone, iPad, or iPod not recognized in iTunes for Windows
https://support.apple.com/en-us/HT204095
We may also need to ask for help from the Apple Forum .They may have some good advices for you .
NOTE: This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites.
Best regards
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected] -
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Windows 'My Computer'does not recognize iPhone?
When I connect my iPhone 3GS to me Dell Windows 7 laptop 'My Computer' does not recognise the phone at all whereas iTunes does. The system just opens an error window saying "Device Driver software was not successfully installed. Does anybody know a solution to this problem? Or of any other way to get my pictures off of my phone?
Also, when my partners 3GS is plugged in, he just recieves an error message saying USB Device could not be recognized, neither iTunes nor windows recognizes it.I found a webpage where a user reported the same issue as me.
He said he determined that "foreign pictures" -- meaning any pictures not taken using the iPhone's camera -- were the cause. Once he deleted the "foreign pictures" -- such as pictures obtained from receiving texts from others which included pictures that he saved onto the iPhone, then iTunes worked.
In my case, the fix was to upgrade the iPhone's OS from 5.1.1 to the latest version.
Now, both issues are solved:
Windows recognizes the iPhone as a storage device.
iTunes can see pictures that I've saved on the iPhone. -
I have been trying to get the photos off of my iphone 5, to transfer them to my computer. I am using vista 64-bit system and when I plug in my iphone it does not recognize it under portable devices? I have tried downloading drivers and software updates but no luck. Please help.
Hi jtdsupport,
If you are having issues with your iPhone not being recognized on your Windows machine, you may find the following article helpful:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Regards,
- Brenden -
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Hello,
The Windows Desktop Perfmon and Diagnostic tools forum is to discuss performance monitor (perfmon), resource monitor (resmon), and task manager, focusing on HOW-TO, Errors/Problems, and usage scenarios.
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My Windows computer does not recognize my iPhone.
Hello. When I plug my iPhone into my laptop (Windows Vista) the iPhone does not appear in "My Computer." It does sync with iTunes. I searched around and apparently the fix is to delete and reinstall iTunes. Will I lose all of my music when I delete iTunes? What about videos, popcasts, etc?
Thanks.First try the troubleshooting steps here:
iOS: Device not recognized in iTunes for Windows
Uninstalling iTunes will not cause you to lose any music. -
Windows 7 computer does not recognize SX50HS when connected by cable
My computers, both of which run Windows 7, do not recognize the Powershot SX50HS when it is connected via the Canon cable. In other words, even after the cable is connected to the USB port and the camera's power is turned on, the camera does not show up as a device when you go to "Computer" and look at the list of drives, etc. How can I fix this? Thanks.
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