Windows not genuine after factory reset

Hey guys,
So i have a Toshiba Satellite A505-S6005 that i have owned all 4 years of college. On sunday i restored my computer back to how it was when i bought it by pressing the 0 key on start up. I followed the on screen instructions and wiped everything to start fresh. Everything went smoothly and i was able to do all 200+ windows updates and my computer was working perfectly. Then on tuesday a window pops up saying that my windows is not genuine. I checked my system properties in the control panel and there its says under windows activation at the bottom "Status not available" and "Product ID: Not Available". So i go to the start menu and try to run "Activate Windows" and i recieve an error code 0xC0020012.
I attached a screen shot of the error message as well as my system properties to show the status is not available and no product ID available.
Please can someone help me with this issue.
Thank you,
Michael
Solved!
Go to Solution.
Attachments:
Screenshot 2014-11-05 19.30.01.png ‏182 KB
Screenshot 2014-11-05 19.47.09.png ‏97 KB

Any idea why my windows would just deactivate like that?
Maybe you forgot to brush your teeth?
-Jerry

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Here's the diagnostic report.
Diagnostic Report (1.9.0027.0):
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-82YFB-X6MYH-6F4KF
Windows Product Key Hash: PwhZ52MI36WbeWoIz2qTGN2t/wc=
Windows Product ID: 00371-OEM-9303931-16424
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {561F9D4B-7A94-46A4-ACD2-D4D00356A876}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
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Validation Diagnostic:
Resolution Status: N/A
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ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
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Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
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Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
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Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
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Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
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File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
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File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
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File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
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File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
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File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100
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Office Details: <GenuineResults><MachineData><UGUID>{561F9D4B-7A94-46A4-ACD2-D4D00356A876}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6F4KF</PKey><PID>00371-OEM-9303931-16424</PID><PIDType>8</PIDType><SID>S-1-5-21-3908971138-2361837996-340176589</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP
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Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-BPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
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Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: da22eadd-46dc-4056-a287-f5041c852470
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00186-039-316424-02-1033-7601.0000-0652015
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Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
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Remaining Windows rearm count: 0
Trusted time: 3/20/2015 11:53:43 AM
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
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ActiveX: Registered, Version: 7.1.7600.16395
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Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
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Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys
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HWID Hash Current: MAAAAAIAAQABAAIAAQABAAAAAQABAAEA6GHGhuRkTjQGGsTdgJ8iFd6IPNOe30bK
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name   OEMID Value   OEMTableID Value
APIC           COMPAQ       EAGLLAKE
FACP           COMPAQ       EAGLLAKE
HPET           COMPAQ       EAGLLAKE
MCFG           COMPAQ       EAGLLAKE
ASF!           COMPAQ       EAGLLAKE
TCPA           COMPAQ       EAGLLAKE
SLIC           HPQOEM       SLIC-BPC

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It is a terrific place to find answers.
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I work on behalf of HP
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Diagnostic Report (1.9.0027.0):
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {8CE724AD-727D-422B-90AA-56AC87E3373D}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
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Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
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Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
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Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
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Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
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Office Details: <GenuineResults><MachineData><UGUID>{8CE724AD-727D-422B-90AA-56AC87E3373D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-137132880-3199589730-3501492649</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>SLIC-MPC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.20</Version><SMBIOSVersion
major="2" minor="4"/><Date>20091013000000.000000+000</Date></BIOS><HWID>D1853B07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product
GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>B93D41801929736</Val><Hash>x2TjCx5AKjEpkDvjRZmefr+9iLc=</Hash><Pid>81602-923-4805137-68090</Pid><PidType>1</PidType></Product></Products><Applications><App
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Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
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Remaining Windows rearm count: 2
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HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
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ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
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HWID Hash Current: MgAAAAEAAgABAAIAAAABAAAAAwABAAEA6GHuyc4PEjd6f7bT4sfgC34fsPYuiCrNRso=
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N/A
OEM Activation 2.0 Data-->
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Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
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ACPI Table Name OEMID Value OEMTableID Value
APIC   HPQOEM  SLIC-MPC
FACP   HPQOEM  SLIC-MPC
HPET   HPQOEM  SLIC-MPC
BOOT   HPQOEM  SLIC-MPC
MCFG   HPQOEM  SLIC-MPC
ASF!   HPQOEM  SLIC-MPC
SLIC   HPQOEM  SLIC-MPC
SSDT   PmRef  CpuPm
Please get back to me on this issue right away, thank you!

Freezes during "starting windows" message even after factory reset.

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Windows Validation Data-->Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-TQYCP-CGW9M-68GWP
Windows Product Key Hash: iyj64SSDrR+ZU3Y90LpuN0LQ57o=
Windows Product ID: 00359-OEM-9800855-37941
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {DCA1836C-B869-4731-A6D7-B6890DE69224}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
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Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150202-1526
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Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
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WgaTray.exe Signed By: N/A, hr = 0x80070002
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Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
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Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{DCA1836C-B869-4731-A6D7-B6890DE69224}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-68GWP</PKey><PID>00359-OEM-9800855-37941</PID><PIDType>8</PIDType><SID>S-1-5-21-2999779503-1938574806-730499024</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>AW020AV-ABA e9280t</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.24 </Version><SMBIOSVersion major="2" minor="5"/><Date>20091029000000.000000+000</Date></BIOS><HWID>B0F13407018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002Licensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-008-537941-02-1033-7601.0000-1782015
Installation ID: 010666597575900206036790122306058500556675494800723664
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 68GWP
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 6/29/2015 6:03:02 PMWindows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 6:29:2015 18:06
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys
HWID Data-->
HWID Hash Current: OAAAAAIAAAABAAEABAACAAAAAwABAAEAln0+q+RkJ6SwkDrkLjJaK9aHje+gg+jQG74Qzas+6oI=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-CPC
FACP HPQOEM SLIC-CPC
HPET HPQOEM SLIC-CPC
MCFG HPQOEM SLIC-CPC
OEMB HPQOEM SLIC-CPC
SLIC HPQOEM SLIC-CPC
SSDT HPQOEM SLIC-CPC

HDD died, recovered drive and imaged to new drive. Now get Windows is not genuine popups. Contacted Microsoft, activation seems to be intact, they said to contact HP to see why product key is locked. Tried submitting a ticket to HP, but didn't let me because product is out of service period. How can I get this popup to go away, I don't want to reinstall windows. Saw a post that said to run the Genuine advantage diagnostic tool, here's the results: Diagnostic Report (1.9.0027.0):
Windows Validation Data-->Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-TQYCP-CGW9M-68GWP
Windows Product Key Hash: iyj64SSDrR+ZU3Y90LpuN0LQ57o=
Windows Product ID: 00359-OEM-9800855-37941
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {DCA1836C-B869-4731-A6D7-B6890DE69224}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150202-1526
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Eric\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{DCA1836C-B869-4731-A6D7-B6890DE69224}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-68GWP</PKey><PID>00359-OEM-9800855-37941</PID><PIDType>8</PIDType><SID>S-1-5-21-2999779503-1938574806-730499024</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>AW020AV-ABA e9280t</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.24 </Version><SMBIOSVersion major="2" minor="5"/><Date>20091029000000.000000+000</Date></BIOS><HWID>B0F13407018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002Licensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-008-537941-02-1033-7601.0000-1782015
Installation ID: 010666597575900206036790122306058500556675494800723664
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 68GWP
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 6/29/2015 6:03:02 PMWindows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 6:29:2015 18:06
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys
HWID Data-->
HWID Hash Current: OAAAAAIAAAABAAEABAACAAAAAwABAAEAln0+q+RkJ6SwkDrkLjJaK9aHje+gg+jQG74Qzas+6oI=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-CPC
FACP HPQOEM SLIC-CPC
HPET HPQOEM SLIC-CPC
MCFG HPQOEM SLIC-CPC
OEMB HPQOEM SLIC-CPC
SLIC HPQOEM SLIC-CPC
SSDT HPQOEM SLIC-CPC

SIM not Valid after factory reset using a non-US SIM card

I bought an unlocked iPhone 5 at a US apple store. It worked fine for two years until factory-resetting it. Now, during the setup process I get a "SIM not valid" message. I tried an iTunes restore to no avail. I called Apple support and was escalated to two different "experts". I got two very different answers:
Expert 1: an unlocked iPhone can be used internationally but can only go through a factory reset with a US SIM card. Since you don't have one you will have to come back to the US, get an American SIM card, finish the setup process and then you can get back to using it internationally. There is nothing we can do here at Apple to bypass this procedure.
Expert 2: Our database shows that your phone is indeed unlocked and is available for use with an Israeli carrier (which is the carrier I am using now). Either the SIM card is defective or there is a problem with the hardware of the phone. Please ask for a replacement SIM card from your carrier and if this does not solve the problem you can send it to the US for repair. The repair will be costly.
Obviously neither of them is solving my problem. Is there another solution? Is it time to make the switch to an Android device?

Sorry if you have already tried this
Any chance you can ask for a different / new SIM from your carrier?
or even better see if one of your friends / family has a working phone with a nano SIM
Try that temporarily in your phone
If it works = corrupt SIM most likely
If it does not - please let us know and we can brainstorm further

OnPlus not initializing after factory reset

After a factory reset the unit is sitting with 2 steady amber lights, it doesn't move from here, it's been left for a couple of hours.
The factory reset is done by holding the reset button for 10 seconds or more then both red lights start flashing for 20-30min then they both turn to solid Amber lights.
The Factory reset has been tried multiple times.
Any ideas?

Hi Alan,
The solid Amber lights are part of the power on sequence. If both are steady the power on sequence may be hanging.
Please follow these steps:
Could you try a factory reset again, this time hold down the reset button for 15+ seconds?
Also, this time could you try this on a different network? The appropriate ports may be blocked and it isn't able to download it's firmware.
f you could write the sequence of LEDs you see after resetting and post that. What do you see after the blinking red?
After trying the above steps and it still fails, an RMA may be required. Please let me know how the steps above turn out.
Thanks,
The OnPlus Team

Droid RAZR not restarting after factory reset

Hi,
I just switched from my old Droid 4 to my sister's old Droid RAZR, which she had no problems with when she last used it. After switching my number over and such, I decided to do a factory reset to wipe off all her information. However, now it won't restart and it's been over an hour since I did the factory reset. It just sits at the eye-looking page and doesn't go any further. Any suggestions on what to do?

Hi ejackson18,
I'm sorry to hear that your reset is stuck. I definitely want to get the phone working for you again! Are you able to try the Alternate Methode instead?
Keep us posted!
RuthW_VZW
Follow us on twitter @VZWSupport

7970 will not load after factory reset

I did a factory reset on a 7970G IP Phone and now it is stuck on boot up. The headset is lit a solid green and the line buttons blink green, top to bottom. The IP Phone has already been swapped for a replacement with the same issue. Anyone know how I can get past this issue?

To reset the 7970 IP phone to factory defaults, perform these steps:
Note: The phone must be on a network that provides an IP address and TFTP server address using Dynamic Host Configuration Protocol (DHCP), and the phone must be powered through an external power brick. The alternate TFTP setting is erased when using this procedure, requiring that the TFTP server address is provided by a DHCP server to get the phone upgraded.
Power off 7970.
Power on 7970 (with a power brick) while holding the # key.
The lines lamp should blink amber in sequence. Let go of the # key.
Press 123456789*0#.
The lamps should blink green in sequence.
The phone obtains IP information through DHCP.
The TERM70.default load loads on the phone.
The phone should recover the configuration file from Cisco CallManager. If not, reset by typing **#** to restore the configuration.
If you do not have a power brick connected while doing the factory restore, the process fails because the 7970 cannot TFTP the TERM70.default load from itself with inline power. If you have a console connected, you receive the CDP: power TLV's not detected - assume low power mode - pwr src = 1 message.
If step 3 does not work, upgrade the phone load to the latest version. Refer to the Software Download and look for these files:
cmterm-7970-sccp.6-0-1-Readme.htm (Readme for Cisco IP phone load for 7970 IP phone)
cmterm-7970-sccp.6-0-1.exe (IP phone load for 7970 6.0(1) - Compatible Cisco CallManager version: 3.3, 4.0)
If this does not work, perform this procedure:
Power off the phone.
Hold down the # key.
While holding #, connect an AC adaptor to the phone.
Continue to hold # until the line buttons blink amber.
Release the # key.
Enter 3491672850*#
The lights should change color from amber to red. When this occurs, the phone is resetting to factory defaults.
Note: It is important to try this procedure with a external power supply.
Upgrading the phone load to 6.0(2) should also solve the problem.

3gs not working after factory reset

restored factory settings and now have apple logo on screen and phone is doing nothing please help

If you got this after choosing "Erase all content and settings" in the Reset area of the Settings App on the iPhone the fix is DFU Mode Restore.
But first do a Reset, Hold both Home and Power buttons until the iPhone begins to restart. Usually less than 20 seconds.
If nothing, then DFU Mode Restore.
With iTunes open on Computer, connect iPhone, hold both Home and Power buttons for exactly 10 seconds, release Power button, keep holding Home button until iTunes recognizes iPhone in Recovery Mode. This is usually less than 30 seconds more time. If the iPhone screen is now blank, then this is DFU Mode. Restore iPhone Firmware. If you have the Connect to iTunes screen on iPhone this is Recovery Mode, you try the Restore anyway. If it works great, if not try again to get DFU Mode as I described. Even experienced users can have trouble getting DFU Mode, just keep trying you will get it. DFU = Recovery Mode with blank screen.
If this does not work and you have Warranty or AppleCare Coverage take iPhone to Apple for resolution.

Touchpad not working after Factory reset through Desktop manager os6 BB 9300 curve

sir,
I tried to factory rest my blackberry curve 9300 through desktop manager but the thing is after booting up im getting a licence agreement popup but im unable to scroll down.
dont know why ??
please help me

Hello vamsy_sid and welcome to the BlackBerry Support Community Forums.
Sorry to hear you're having an issue with your device.
Did your trackpad function normally before you did the reset?
IfyouhittheSpacebaronyourdevice, doestheagreementscrolldowntotheIAgreeorIDisagreeboxes?
If you reboot by pulling the battery, are you then able to scroll down on the agreement?
-HMthePirate
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Messages on my MacBook Pro is not working after factory reset, how can I enable it?

I just recently (yesterday) got my MacBook Pro Mid-2012 restored after having a few issues with it. So it is totally "clean."
Today I tried to open Messages which worked previously, but it wouldn't let me send a message to anyone (who I could message before the restore) and if I was able to send a message it would show an "Message Can't Be Sent" symbol next to it. I went to Messages > Preferences > Accounts > and saw that my account was enabled but my email used is in a grey font and it will not let me add my iPhone number.
I have signed in and out, deactivated and reactivated the account and I still cannot message anybody.
Please help guide me into fixing this, I have looked at other boards and it doesn't really help me with my predicament. How can I send a message?
Also in the Messages menu, "My Status" is grey and I can't click anything and as well with the "Log In" option. If this can help developing an idea of what might be wrong.

It won't send it to other emails, but it will for phone numbers. Not sure why, but if you can help with sending to other iMessage emails I would appriciate it :-)

Windows not genuine after factory reset

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