Windows not reading 64 bit version of itunes

so i had a jailbroken ipod for 2 years and have updated itunes and i wanted to get rid of it and when i went to restore the ipod it itunes told me to download the new version so i did and when i went to plug my ipod in it said itunes does not register uninstall itunes and reinstall the 64 bit version so i did and when i plugged it back in i got the same message i even tried to delete itunes completely off the computer read everything on the page to make sure it was the 64 bit version of itunes and still gave me the message and i went to the apple store in my city and they told me it may be the ipod because of the jailbrake and they restored for it me and i came back to try again gave me the same message deleted and downloaded it again still doesnt work
im also getting a message as soon as itunes opens saying cant connect to store unknown error (-3212) i dont know if thats part of the problem or not just thought id put that in

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This ipod cannot be used because the required software is not installed. Run the Itunes installer to remove Itunes, then install the 64-bit version of Itunes.

I'm not sure if the error message is related but smart friend was using my computer started deleting Quicktime & Safari and told me that they shouldn't be on my computer as they are not windows product & I can't use them on my laptop. With trepidation but acknowledging I don't know any of the stuff they were talking about, I allowed them to raid my laptop thinking it could be for the best. Now I'm not sure if it is related or not but depsite me having the most recent Itunes updates on both my Ipod 4TH GT, I am getting the following message everytime I connect my Ipod to the computer...and the timing would be about right too:
this ipod cannot be used because the required software is not installed. Run the Itunes installer to remove Itunes, then install the 64-bit version of Itunes.
If it helps I am running the 10.7.0.21 on the Sony Vaio & remember checking last week I do have the latest update on the Ipod but it is a different version from the Itunes on the laptop (which may be normal, I wouldn't know) but as I am away from home & Wifi I can't tell u the version on that though.
My problem is I cannot find an apple installer on the laptop to uninstall & I have searched Apple & Google for help and have seen others posts with the same issue but alot of the answers unfortunately I can't follow. I would greatly appreciate it if you can you answer any of these questions for me?
*Will add & remove totally uninstall Itunes so that I can reinstall?
*Will I lose my apps, music & data?
*If the apps, music & data is recoverable, how do I do that?
Sadly I can't find the installer & would love to add my new Mumford & Sons cd to my Ipod collection but don't know how to fix this. I love my Ipod & google but I have spent hours tryign updates, downloads, searches & feedback to Apple. A few months ago I had an Itunes billing problem & there was a webpage where you could email an apple support worker & rhe replied to my credit card problem within a day or 2 but I can't find that help for this problem..I couldn't express my graditude enough if you could help me with this, but thank you.

dorygirl2009 wrote:
I'm not sure if the error message is related but smart friend was using my computer started deleting Quicktime & Safari and told me that they shouldn't be on my computer as they are not windows product & I can't use them on my laptop.
This "smart friend" really sounds like a collosal moron.
Follow the instructions here: http://support.apple.com/kb/HT1925 to remove and reinstall all Apple products on your computer.
Once you get everything working, the next time your "smart friend" wants to touch your computer, tell them firmly NOT A CHANCE IN ****!
None of your data (media, podcasts, apps) will be affected by removing and reinstalling iTunes.

HT4623 latest iTunes will not recognize new iPod. i get message "this ipod can't be used because the required software is not installed. Run the iTunes installer to remove iTunes then install the 64 bit version of iTunes." 64 bit version of iTunes is inst

I have a new iPod Touch 5th gen. My computer works on Windows 7. Latest ITunes gives me this message: "this ipod can't be used because the required software is not installed. Run the iTunes installer to remove iTunes then install the 64 bit version of iTunes." I have already removed and reinstalled a couple of times--making sure to remove all the related applications as well--Bonjour, Apple Software update, Apple Application Support. Help!

(apologies for barging in, lllass.)
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/download.htm
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, does your device connect without that message now?

HT204406 Please help! I have downloaded the 64 bit version of iTunes for my Sony running WIndows 8. I have iTunes running on 3 other machines (MACs) with no issue. On the Sony with WIndowns everytime I turn on ITunes Match WIndows fails, everything shu

I Have downloaded the 64 bit version of iTunes for my Sony running Windows 8. Install went fine and I can get in to iTunes and see the music residing on this machine. However, everytime that I try to run iTunes Match Windows crashes. So frustrating. BTW, this worked fine until a couple of weeks ago. Anyone know what's going on?

How big is your library? I would recommend the following troubleshooting steps:
- Backup your library. Always a good idea before messing with things.
- Create a new library.   Refer to this article for details: http://support.apple.com/kb/HT1589. This won't delete your old library, you're just creating a new empty one. Also refer to this article to get back to your old library later.
- Add a few albums into this new library. Not everything, just a small sampling, as a test.
- Activate Match on this new library. You shouldn't have to re-pay, it should just say "Add Computer" or similar.
- At this point, Match should run again. With just a few albums it should complete in just a few minutes.
If iTunes doesn't crash at this point, then likely there's something about your original library that Match doesn't like - what that is I don't know, but at least you'll know it's not your PC.   If iTunes still crashes, then if could be a number of other things, but probably not your library.   My next suggestion (if you haven't already done this) is to uninstall / reinstall iTunes.   If that doesn't work, then my next ideas you won't like.

After downloading and installing the 64-bit version of iTunes for Windows I get a "Congratulations, you've successfully installed iTunes" message. However, when I plug in my iPhone to synch it I get a message that says that I don't the 64-bit version??

After downloading the 64-bit version of iTunes on my Windows 7 machine I get the "Congratulations, you've successfully installed iTunes" message. However, when I plug in my iPhone I get an error message that says, in part, "...the required software is not installed. Run the installer to remove iTunes, then install the 64-bit version of iTunes". I've been at this for hours, carefully deleting all Apple software (Apple Mobile Support, Quicktime, etc. and before each attempt to install the 64-bit version from Apple ( no third parties). Same result each time!!! Any ideas????

Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, does your device connect without that message now?

Installed 11 64 bit now get "The iPHone cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install the 64-bit version of iTunes."

Installed iTunes 11 64 bit now get "The iPhone cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install the 64-bit version of iTunes." Uninstalled and installed twice no help. windows 7 64 bit, iPhone 5 OS 5.1

Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

TS3771 My iTunes U no longer works since the update, an error message pops up saying that "This movie requires QuickTime, which is not supported by this version of iTunes." I followed the tutorial that suggests to change to from 64 to 32 bit and it didn't

iTunes U video files no longer work on my computer since i update to Mavericks. The following message appears on the screen "This movie requires QuickTime, which is not supported by this version of iTunes." I followed a tutorial that suggested to go to Applications/iTunes/Get Info and change to 32 bit. Now my iTunes does not open at all, it says it requires 64 bit. I am a bit confused and disappointed. What should I do to get it fixed? Buy a new MacBook?

Marcello, I am having the same problem. When following the advice of many in the community to start iTunes in 32-bit mode, I get the following error after I have done so:
I am running 10.9.2 on a mac mini.
I am hoping this will be fixed or at least a solid answer could be given that iTunes will no longer support certain types of media going foward.

HT1923 Each time i connect my ipod touch i get a message along the lines of 'This ipod is not reconised in this version od itunes. Uninstall this version and reinstall the 64-bit version'. I have done this from Apple's website twice now but I still get th

Hi
Can anyone help? I am trying to connect my sons iPod to burn some music to it but I keep getting a message pop up stating that this version of iTunes is not compatible with this iPod and I need to remove my version of iTunes and install the 64-bit version. I have done this twice now, both times using the 64-bit download from Apple's download page, but the same message appears and the iPod is not recognized.
If anyone knows where I am going wrong I would be grateful for your advice.
Ta.

Hi Tintin01,
Thanks for visiting Apple Support Communities.
If you're being repeatedly prompted to install the 64-bit version of iTunes, I'd suggest first completely uninstalling iTunes and all its related components using the steps found here:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/HT1923
Once you've uninstalled iTunes and its components, install the latest version of iTunes found here:
iTunes 11.0.4 for Windows 64
http://support.apple.com/kb/DL1615
Best Regards,
Jeremy

I plug in my iPhone and this message showed. "This iPhone cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install the 64-bit version of iTunes." I did this but still not working. Please advise

I have a problem with connecting my iPhone to iTunes. I uninstalled one of the computer program and restart my laptop. After restart my laptop and a message said that iTunes might not working because one of the component is missing and request to reinstall the iTunes. Hence I remove iTunes from my laptop and I reinstall iTunes to my laptop but still not working.
Before this the iTunes will automatically launch when I plug in my iPhone. But after I reinstall iTunes, it's not working. When I try to plug in my iPhone after iTunes launched and message "This iPhone cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install the 64-bit version of iTunes." popped out. I did this twice but it's not working as well.
Please advise what should I do to fix this.

First make sue you are installing the 64 bit version of iTunes.
Second make sure it is iTunes 10.7 or later.
I would download a fresh copy of the 64 bit version of iTunes 11. After installation reboot your computer.
Before connecting your phone reset your device. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider should one appear until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.

3rd gen iPod Nano will not sync with latest version of iTunes. It passes the connectivity test but not the sync test under diagnostics. Worked fine on old Windows 7 laptop but not new one. From Control Panel it shows up as an Apple iPod USB Device...

3rd gen iPod Nano will not sync with latest version of iTunes on new laptop. It passes the connectivity test but not the sync test under diagnostics. Worked fine on old Windows 7 laptop but not new one. From Control Panel it shows up as an Apple iPod USB Device...

Never mind, I think. I think I figured it out. There was 1 song (out of > 900!) that somehow had been purchased with the other ID - I have no idea how. Once I deleted that song, it stopped asking.
There may be something with the newest iTunes version too. I didn't think in older versions that the "On this iPod" list of songs was greyed out. But at least it syncs ok.

This iPad cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes then install the 64-bit version of iTunes

I have seen others post this same question but the answers provided does not resolve my problem. My iPad Air is running iOS 7.1.2. I have been using this same computer for three years. It has Windows 7 home premium, service pack 1, 64-bit Operating System, Intel 3.4GHZ computer and 16.0 GB . I used this same computer with my iPad2 for several years. I purchased an iPad Air a year ago. I never had a problem with either iPad using iTunes. About a week ago, my computer would no longer recognize the iPad Air. I thought it must be a driver problem or iTunes somehow became corrupted. I uninstalled all of the Apple products except for iCloud and deleted any Apple software left in my Program Files and Program Files (x86). I then downloaded from Apple, iTunes64Setup.exe which is a 110,833 KB program. I installed the program without a problem. It installed Bonjour, Apple Software Update, Apple Application Support and iTunes. These programs I had previously uninstalled. I then brought up iTunes. I now plugged in my iPad Air and a popup message appeared "This iPad cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes then install the 64-bit version of iTunes". OK, I did as instructed. I used the iTunes installer to remove iTunes then ran iTunes64Setup.exe. I brought up iTunes and got the same message. "This iPad cannot be used because the required software is nt installed. Run the iTunes installer to remove iTunes then install the 64-bit version of iTunes" In general, I have found the Apple software to be robust and reliable. This situation however is very disappointing. I am hoping that someone has an answer that I can use to resolve my problem.

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it, which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if one component, such as Apple Mobile Device Support, won't install normally.
In your case I suggest you start with a clean download of the setup file using the direct link. If reinstalling AMDS alone doesn't work try tearing everything down again.
tt2

Everytime I connect my iPod to USB, iTunes says the following: This iPod cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install the 64-bit version of iTunes.

I have the latest 64-bit version of iTunes on Windows 7 Ultimate. Everything was fine until recently. Now when I connect my iPod Touch to the USB to sync with iTunes, I get the following message: "This iPod cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install the 64-bit version of iTunes" I have removed, repaired, and installed the 64-bit version numerous times as well as disabled all antivirus / adware utilities. Same message appears when I plug in my iPod. Any help would be greatly appreciated.

Did you try removing and reinstalling all the Apple software using these instructions:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

How come iTunes keeps saying:"this iPod can not be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install the 64 bit version of iTunes?" Wth...i am using the 64version.

Hi. How come iTunes keeps saying:"this iPod can not be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install the 64 bit version of iTunes?" Wth...i am using the 64 bit version of itunes. Why does it keep saying that? Will someone Help me please!? This is is getting frustrating. I already had done a full removal of everything! I even removed and deleted my library...then had to put all 500 songs back on one by one. So, i don't have to remove everything again, just to get my ipod to work on here. You, know before the itunes update, my ipod and itunes were working just fine.

wow, that was a quick reply. lol. but i have removed everything. I wasn't even able to get iTunes on my computer for a little while. i kept getting errors on that. Now it's saying that the required software isn't installed. Hmm, could it be referring to Apple Mobile Device Support? That is supposed to be installed with when iTunes gets installed right? I only ask, because that didn't get installed with the itunes setup.

After installing the 64 bit version of itunes my iphone still won't sync. I get the explantation that I mobile driver application did not download and i need to remove and reinstall itunes (which I have done numberous times). Any help?

After installing the 64 bit version of itunes my iphone still won't sync. I get the explantation that I mobile driver application did not download and i need to remove and reinstall itunes (which I have done numberous times). Any help?

Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, does your device connect without that message now?

I received this error msg when I wants to sync my 3gs iphone. Please help. "This Iphone cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install the 64-bit version of iTunes."

I received this errir msg when I wants to sync my 3gs iPhone. And I already update my iTunes to 64-bit. "This iPhone cannot be used because the required software is not installed.Run the iTunes installer to remove iTunes, then install the 64-bit version itunes".

First make sue you are installing the 64 bit version of iTunes.
Second make sure it is iTunes 10.7 or later.
I would download a fresh copy of the 64 bit version of iTunes 11. After installation reboot your computer.
Before connecting your phone reset your device. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider should one appear until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.

Windows not reading 64 bit version of itunes

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