WIndows not recognizing my ipod shuffle ?!?

I've downloaded itunes, tried researching and troubleshooting til I'm blue! I plug in the ipod and the only thing my device manager shows is USB mass storage device. By the way, my ipod did NOT come with an installation disc. And yes it's fully charged. The orange lights up while charging and when I plug in the ear pods the blue light stays lit.
iTunes is not recognizing the ipod either (as my friend said it should)
I even installed itunes on a friends' computer and had the same problem. I just got this for my son for Christmas and needless to say he's a bit disappointed.
Did I buy a lemon?
Please help!!!
  Windows XP  
  Windows XP  
  Windows XP  

I've downloaded itunes, tried researching and
troubleshooting til I'm blue! I plug in the ipod and
the only thing my device manager shows is USB mass
storage device. By the way, my ipod did NOT come with
an installation disc. And yes it's fully charged. The
orange lights up while charging and when I plug in
the ear pods the blue light stays lit.
IF the GREEN LED stays lit continuously, SOMETHING is seriously wrong with the Shuffle! READ the following
article, "Understanding iPod shuffles status lights", especially the part on " Using iPod shuffle to play music"
http://docs.info.apple.com/article.html?artnum=300553
iTunes is not recognizing the ipod either (as my
friend said it should)
I even installed itunes on a friends' computer and
had the same problem. I just got this for my son for
Christmas and needless to say he's a bit
disappointed.
Did I buy a lemon?
Perhaps...but they're Not ALL lemons by any means.
Please help!!!

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    http://docs.info.apple.com/article.html?artnum=300553
    iTunes is not recognizing the ipod either (as my
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