Windows not seeing iPhone

Hello im my computer isn't finding either of my iphones this is how it looks in my device manager help.

Jared...
Connect the iPhone to your computer.
Launch iTunes.
You should see the iPhone under Devices left side of the iTunes window in the source list on the left.
If iTunes does not recognize the iPhone help here >  iOS: Device not recognized in iTunes for Windows

Similar Messages

  • Windows XP not seeing iPhone

    Device manager not seeing iPhone. Problem began after upgrade to iTunes 8.0.2.20. USB ports working with all other devices. Computer sees iPod nano as does iTunes. Have uninstalled and reinstalled all iTunes components. usbaapl driver appears in DriveStore but because phone is not recognized cannot point hardware device wizard to the DriveStore folder. iPhone working normally otherwise.
    Any/all suggestions appreciated.
    Thanks, L. Edwards

    Windows XP now sees a new piece of hardware but thinks it is a printer.
    I can point it to:
    C:\WINDOWS\system32\DRVSTORE\usbaapl_246F92BBD6449C86FC3F3F28C40D59AC1F69C558
    It searches but comes up with "Cannot Install this Hardware" because the wizard cannot find the necessary software.
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  • Does not see iPhone

    (moderator - tried posting this in iPhone section but got no replies)
    I have 3 Macs:
    Mac Book Pro (iTunes sees iPhone)
    Home G4 867mhz running OSX 10.4.11 (iTunes sees iPhone)
    Work G4 867mhz running OSX 10.4.11 (iTunes does not see iPhone)
    The iPhones primary computer is the Mac Book Pro and this is the one I use for syncing.
    Any ideas why my work G4 does not recognise the iPhone?
    thanks
    Pete

    Console.app has the following in it
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  • Itunes not seeing iphone, vista, USB, error 1611

    After 8 hours of work and researching everything on the web and including here, I have restored my Iphone.
    Background: Itunes loaded on an toshiba laptop running 32 bit Vista.
    After plugging in and my iphone sync, I got the usual update message and finally decided to update. Well during the middle of the update the proceess aborted. I went to restore and that aborted.
    1. I tried an new cable and that did not work and started to get a 1611 error.
    2. I took the iphone to apple genius and he recovered the iphone from the broken restore and my phone was working with all data lost.
    3. I plug the iphone back in at home to restore my back up and Itunes would not see my iphone.
    4. I read serveral sites and articles on this site. I found that none of the articles got to the root problem. Several articles on the site need to be updated.
    Here are the results of my finding.
    1. After you find that your iphone will not connect to Itunes ( thus it does not show up in the device section of the left panel), you need to go to the device manager in windows (go to start - start search - type "dev" - select device manager.
    2 Open up the Universal System Bus section. You should see two things if your system is working properly when you iphone is plug in. One you should see the apple mobile device usb driver. Two you should see your card reader. You need to have both of these. If you dont have either your your system is not going to reconize your IPhone. I had one driver in there that said "unknow device". This was not the iphone in error!!!! As stated in articles on this site. This was the Card reader software by Realtek on my system. Because i did not have a card reader i could not see my Iphone.
    STEPS to fix.
    1. Shut down.
    2. Unplug all USB devices.
    3. Reboot to safe mode.
    4. Delete out all USB drivers.
    5 Shut down.
    6. This is important!!! unplug your power cord.
    7. This is important!!! take out your battery!!
    8. Let it sit for 5 minutes with out any power.
    9. Put in battery and plug in computer.
    10. reboot the machine to normal startup.
    11. Let it add all the USB drivers.
    12. You should now see your USB card reader. If not try it again.
    13. One you have your USB card reader driver. Plug in your Iphone.
    You should be working.
    Another helpful hint. If you reload Itunes like I did. Which was a wasted step. Because the Card Reader was the problem and reloading itunes will not fix this. Take a backup of the registry key that has your Iphone name. You will save some time.
    Good Luck and I hope this helps someone.

    technabob,
    What version of Windows Vista are you running (32-bit or 64-bit)? Please note that 64-bit versions of Vista are not supported as stated in the minimum requirements:
    http://docs.info.apple.com/article.html?artnum=305703
    In addition to iTunes and Quicktime, you will also want to remove/reinstall Apple Software Update and Apple Mobile Device Support as listed in:
    http://docs.info.apple.com/article.html?artnum=93698
    If you are still having issues, you may want to test the iPhone in a new user, or use MSCONFIG to see if there is any software that might be conflicting with the iPhone. For more information on using MSCONFIG, see this article:
    http://docs.info.apple.com/article.html?artnum=305415
    Good luck,
    Jennifer B.

  • Vista does not see iPhone

    Windows Explorer cannot the iPhone.  iTunes sees the 3GS, the memory alloted to pictures, but does not show over 1500 pics.  iTunes only recognizes pics in files on PC.  There are under 50 in the files.
    When I plug in the iPhone, it searches for the device driver, but cannot find one. 
    The iPhone is appearing in Control Panel / Auto Play.  Changing this setting makes no difference.
    The iPhone also shows up in Control Panel / Device Manager as a Portable Device referred to as a Digital Still Camera, it has a yellow yield icon on it.  It says it has the correct driver. Also, below the camera listing is 5 other devices.  They are all the same listing of "Microsoft WPD FileSystem Volume Driver", they all have a yellow yield icon on them.
    I have deleted all the portable devices and rebooted. They come back, however I have the same problem.
    If have tried a number of things, if I recall I saw "Code 10" at one pont.  I do not remember the item it was attached to.  I will follow-up with more info as I can get.  I have had a 3GS for over 2 years.  Apple Care tried to help me very diligently on an other Vista machine and had no success.  Please Help, someone.
    Q

    Hello
    Actually you would not be able to get the 2.2 update if you had an older version of iTunes. The iPhone should be seen in iTunes no matter what version you have as long as it was at least 8.0.2 or later. Sometimes earlier versions will still allow iPhone to show up.
    I know the OP states he contacted support and they could not get it to be seen. But below are a couple tips and suggestions incase something may of been over looked
    1. Connect iPhone to all USB ports and see if it shows up (May need to remove USB devices like Printers, Scanners, USB Drives etc. To allow more power flow through USB ports)
    2. Do not connect iPhone to a USB Hub, Keyboard, or USB extension Cable (Try and use the original iPhone USB Cable)
    3. You may need to check the Apple Mobile Device Service and ensure it is started
    - http://support.apple.com/kb/TS1567
    4. You may need to run Msconfig, and re-connect iPhone
    - http://support.apple.com/kb/HT1275 (Windows XP)
    - http://support.apple.com/kb/HT2292?viewlocale=en_US (Windows Vista)
    5. You may need to Uninstall certain Anti Virus/Security Programs vs Disabling them to see if iPhone will show. As some of these will run in the registry background even when they are disabled thus still preventing iPhone from being shown in iTunes
    6. More info about checking the iPhone driver and further troubleshooting below
    http://support.apple.com/kb/TS1495
    *If you have not had the chance you may also want to test iPhone in a new user on the computer.

  • The software update failed. And it's not seeing iphone when connected.

    When I logged in it said there was an update for iTunes software. However the update failed. I quit iTunes. I then plugged in my iphone but iTunes is not seeing it.

    Are you able to update iTunes using a .dmg downloaded from the Apple Website?
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  • Pc does not see iphone - can't download pictures

    I've tried using HP Image Zone, Windows Explorer, Windows Live Photo Gallery and Windows Scanner & Camera Wizard but none of them see the iPhone.
    iTunes software syncs with no problems.
    How can I get PC to see iPhone in order to download pictures?
    Thanks!

    Try the help provided by Apple...
    for example,
    http://support.apple.com/kb/TS1495

  • Macbook air does not see iPhone's (4S) wi-fi network

    My macbook air does not see the iPhone wi-fi network (I had been using wi-fi tethering for the last year before it suddently stopped working)
    Similarly after installing the new operating system USB tethering is no longer possible....
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    A.
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    Try this fix  https://discussions.apple.com/thread/4884226 and please post back how it worked.  Another MBA user has reported this condition.

  • LR does not see iPhone 6, but used to

    Running LR4 on Macbook/Yosemite. Used to import photos via wire from iPhone 6. Now LR does not see the phone. Recently upgraded from Mavericks OS--is this the cause of the problem?

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  • New Iphone 3G - Army Laptop - USB Disabled- ITunes does not see Iphone

    I have a new Iphone 3G and am trying to sync up my Outlook Address Book, however my computer is a US Army Laptop that has the USB disabled. The XP operating system recognizes the device as a camera but ITunes does not see the Iphone. Any suggestions or am I out of luck?

    You will have to use a different computer that isn't from DoD. As you know they have disabled USB ports except for mice/keyboards because of various world wide issues, they are being very strict about this and I don't see them enabling it for an iPhone when they wouldn't let me use them for 5 minutes to get some data from an old dying machine.

  • ITunes does not 'see' iPhone in new iMac

    I am not sure if I should post this in the iPhone Forum or here ... but I just bought a new 21" iMac and used the Migration utility to copy all my data over from my MacBook. It seems to be fine and everything is working correctly BUT ... when I plug in my iPhone it does not show up in iTunes. I did go into iTunes and "authorize" my new computer ... buy it still does not see my iPhone.
    I am sure there is a simple answer to this but I can't figure out what it is.
    Thanks for your help!!
    Mary in Charlotte, NC

    Check your System Profiler and see if the computer is recognizing the phone in there (if it's not, try a new cord). If it is, login to another User account and see if the iTunes in there sees the phone. If it isn't,you might try reinstalling iTunes.
    Check out the new remodeled MacOSG website! 24-hour Apple-related news & support.
     MacOSG: An Apple User Group  iTunes: MacOSG Podcast  Follow us on Twitter: MacOSG

  • Windows 7 (32) will not see iPhone 4S

    Right, there are loads of questions about just this issue on this and other forums and I've yet to see it answered, so I hope that we can finally sort it.
    I'm trying to use my iPhone 4S with a Windows 7 32-bit PC.
    In device manager, one can clearly see the Apple Mobile Device USB Driver icon. iTunes sees the iPhone and works perfectly.
    However, the device driver software for the iPhone just cannot be found. Windows won't find it automatically.
    Ideas??

    What exactly are you attempting to do?  "paired up" implies a bluetooth connection.  Bluetooth is only supported for tethering a computer to a device, not for syncing or file transfer.

  • ITunes not "seeing" iPhone except after reboot (windows vista)

    I'm having the most irritating problem with my iPhone and iTunes. Every time I want to sync up, I have to reboot (at least once). For some reason, the USB connection makes that Windows sound like it's connected the device, but then it doesn't show up in iTunes to sync it.
    Usually a reboot cures the problem, but I've not ever been able to successfully sync more than one time without a reboot in between.
    I've tried all the ideas suggested at:
    http://docs.info.apple.com/article.html?artnum=305845
    But none of those have helped. Any ideas would be appreciated.
    Message was edited by: technabob

    technabob,
    What version of Windows Vista are you running (32-bit or 64-bit)? Please note that 64-bit versions of Vista are not supported as stated in the minimum requirements:
    http://docs.info.apple.com/article.html?artnum=305703
    In addition to iTunes and Quicktime, you will also want to remove/reinstall Apple Software Update and Apple Mobile Device Support as listed in:
    http://docs.info.apple.com/article.html?artnum=93698
    If you are still having issues, you may want to test the iPhone in a new user, or use MSCONFIG to see if there is any software that might be conflicting with the iPhone. For more information on using MSCONFIG, see this article:
    http://docs.info.apple.com/article.html?artnum=305415
    Good luck,
    Jennifer B.

  • ITunes not seeing iPhone. Windows 7

    I'm wondering if anybody can help with the following.
    I'm running Win7 Home 32-bit with all of the latest updates and also have the latest version of iTunes installed. I'm trying to connect an iPhone to my PC, via iTunes, but it is not recognised by iTunes, and I keep getting an error saying that it cannot read the iPhone.
    However, the iPhone does appear in Windows Explorer (apparently as a camera, as I can read the DCIM file and look at the photos there), but as the iPhone is not jailbroken I cannot see any other files. The iphone is running iOS5.
    From searching online, it appears that the problem may be that Windows thinks it is a camera, and has atatched a particular driver to it (an MTP driver). Others also suggest that I need to have the phone installed with a different driver (usbappl).(As suggested in http://support.apple.com/kb/TS1538)
    If I uninstall the phone or try and automatically update the driver then it says that there is no better driver.
    I have also tried to specifically update it with the usbappl driver (by updaing the driver and using the "have disk" option and then browsing to where the usbappl driver is installed). In this case I get an error saying that "the folder specified doesn't contain a compatible driver for your device).
    Can anybody suggest how I can get Windows to update with the correct driver, or some other way of getting iTunes to see the iPhone.
    Many thanks for your help.

    If you haven't already done so, work through the entire troubleshooting steps on http://support.apple.com/kb/TS1538, including 1-6 at the bottom.  Often restarting the AMDS (step 3) will be necessary.  If all else fails, uninstall iTunes and all of its components as described here: http://support.apple.com/kb/HT1923 and reinstall iTunes.

  • ITunes for Windows 8 does not see iPhone and iPad

    In my HP Envy notebook, iTunes (last version) does not connect to iPhone and iPad. Note that the PC connects to both. Only iTunes does not. I think this version of iTunes for windows does not use the correct USB driver.

    Hi there luigifonti,
    You may find the troubleshooting steps in the article below helpful.
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/ts1538
    -Griff W. 

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