Windows.old libraries issue

I have a user who uses a personal laptop for business sometimes. They brought the laptop in (Samsung) and showed me that it was running slowly, and having some odd issues with input lag (while typing). It's a Windows 7 Home Premium machine, with 6GB of RAM,
an i5 processor, and an Intel 4000 graphics adapter.
The first thing I noticed when I looked at it, was that there were duplicates of all major libraries, with a .old "extension". Meaning, that when browsing the libraries for that user folder, there is a "Pictures" library, and right below
it, and Pictures.old library. This theme continues for all major libraries (pics, vids, docs, etc.)
Now, the .old libraries are the only libraries with anything in them. The new ones don't seem to have any folder structure at all, and there is nothing contained in them. So I looked for the Windows.old folder I was certain I would find...... and it isn't
there. In fact, there isn't any evidence at all that there was an upgrade to the OS (same OEM installation that came with the machine).
So, does anyone have an idea how these duplicate directories might have gotten created? I'd like to simply copy the contents of these folders to the new libraries, and delete the old ones. But I'm hesitant to do so without understanding how they got created.
Additionally, the new libraries don't seem to allow me to copy anything into the folder anyway. It complains that there is no "folder" to copy to, and prompts me to create one. When I do, I get the same error.
Any help would be appreciated. I'll provide whatever info I can to assist in resolving this.
Thanks!

Hi,
We’re unable to reproduce this issue, and it seems strange, could you please share a snapshot with us ?
When did this issue occur ,after a reinstallation or installing a software?(You may need to collect more information from the original user)
I recommend you to take the following steps to troubleshoot this issue.
Step 1:
To ensure the security of the system ,I recommend you to run a antivirus software in safe mode.
Step 2
Try to log on with another account to verify whether it is caused by the specific account.
If this issue does not occur in the other accounts, the specific user profile may have suffered a corruption.I recommend to refer to the following links to fix the specific account.
Fix a corrupted user profile
http://windows.microsoft.com/en-hk/windows/fix-corrupted-user-profile#1TC=windows-7
Best regards

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