Windows or iTunes will not recognise my new ipod...

Hi,
Looking for some help here! Tried all the iTunes help tips and cannot seem to get anywhere.
I have a new 80gig iPod, and am trying to use it on my laptop through XP. I have already an older 3rd generation 20gig player which I have been using fine, but now I cannot get the new software/pc to recognise the new iPod.
Am I missing something majorly obvious - is there a way to get it to 'unrecognise' my old one and only the new?
I have previously had no problems using multiple iPods on this machine.
Any help greatfully received before I go out of my mind!!
Thanks and Happy New Year, Karl

try the following steps, but if ipod is still not being recognized try a different computer
DISK MODE
http://docs.info.apple.com/article.html?artnum=93651
RESTORE
http://docs.info.apple.com/article.html?artnum=60983

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