Windows Recovery Failed - Stuck on startup

I recently tried using hp's windows recovery program to wipe my harddrive and reinstall windows. I am now stuck at start up and am getting an error message that consists of "HP Notebook" as the title, it displays the time and date and "please wait". There is a cancel button that is not selectable. This box appears for approx. 5 seconds and disappears. It then cycles back to the HP startup logo with the circular dots representing that it is working. This cycle is continuous and just keeps on repeating. Booting into bios doesn't even work at this point. Anyone with experience with the issue, advice would be greatly appreciated. Otherwise HP will be getting this laptop sent in for repairs for a THIRD time. (First two were defective hardware issues) This is getting very time consuming and frustrating. Thanks for the help!

Hi Borck91,
I saw your post regarding the loop that you are currently stuck in. I know that this can be frustrating but let's see if you can boot into Safe Mode. If you can boot into Safe Mode, please let me know your operating system and product number.
If you can't get into Safe Mode then suggest that you contact HP Total Care at 1-800-474-6836 in North America or visit this link if you are outside North America.
Thank you,
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

Similar Messages

My HP Pavilion 775C with Windows XP 32 bit SP3 has begun to startup in Windows Recovery Mode.

I have had many problems with my Pavilion a775c desktop, running XP 32 Bit with SP3 and 2.5 G Ram. I was receiving a Fatal Error message 1327 that Drive M did not exist. I did a selective startup eliminating the programs I thought were causing this but that did not help. Then I cleaned away all the files for any HP printer, and for my current printer, an Officejet j3680 All-in-One, and then reinstalled it. That took care of the fatal error message but I began to get a message that my DRive D was out of memory. I deleted some regular files that were previously stored on that drive before I increased the memory on my Drive C but I continued to receive that message. I cleaned the registry with Registry Mechanic and then deleted files I though would not harm the computer and I no longer get the Drive D low on memory message but now the computer starts up each time in recovery mode and If I'm not there to select the Windows XP option it goes to a dos screen but nothing ever happens from there. I'm not that familiar with DOS and don't know anything except to type EXIT which I did and the computer would reboot giving my an opportunity to select Windows XP. Now, however, it won't allow me to type EXIT. I must instead hit enter and then it goes to the screen that allows me to select the Windows environment. I really don't want to have to do this each time I start up. Can anyone help?

I am not that familiar anymore with troubleshooting Windows XP, but way back in the day I seem to recall that the Windows recovery console would be used to fix issues like the one you're describing. It sounds like you may have a corrupted boot sector if it keeps going into the windows recovery mode. The solution could be as simple as using the last known good configuration or possibly doing a system restore. You may want to try this link on Technet that explains the recovery console and the tools available in it like fixmbr..
http://technet.microsoft.com/en-us/library/bb457126.aspx
Worst case you may be looking at doing a reinstall of windows XP.
I am an employee of HP

Windows 8.1 recovery fails

I have a 17T-J100 laptop when I ran an image restore it wiped out the recovery drive. When I try to do a system recovery using the HP Recovery disk it loads all the disk, trys to load the software a couple of times, then get an error message.
"Recovery Attempt has failed. Select one of the following buttons. Save log, Details, Retry. "
Details gives the following
ChkErr.cmd: Detected some error during PININST_BBV
ChkErr.cmd: Check C; system.save\logs\Burn Boot Warn.log
ChkErr.cmd: or, check:\ system.save\logs\BurnBootMerge.log
If I turn it off and back on goes to this window.
A retry get same thing. It loads all the disk, reboots even get a welcome administrater screen momentarily before it reboots and say is installing software. Does that a couple times before get the recovery failed screen.
The repair option on my recovery boot USB drive says can not repair, reload the recovery media.
I tried skipping the media disk as had that option . Said preparation was 100% complete and went through rebooting etc Welcome administrator screen then rebooted and tried again to install the software and ended up again at the Recovery failed screen.

We are seeing this error on a lot of posts. I will give you 2 solutions that have worked for others.
Enter BIOS, reset to Default settings-then change date in BIOS to 1/01/2012. Save & Exit. Boot from Recovery, allow it to finish- but on the first reboot enter BIOS again to be sure date is still 2012. Exit and allow Recovery to finish. Hopefully.
Another solution that has worked for several others is to remove the mSATA cache drive if your model has one. Run Recovery, allow it to finish..hopefully. At least one poster said he got all Windows Updates done also before shutting down to reinstall the mSATA.
******Clicking the Thumbs-Up button is a way to say -Thanks!.******
**Click Accept as Solution on a Reply that solves your issue to help others**

HT201210 I attempted to update my IPAD to IOS6 and it failed, following this restore keeps failing with error stating recovery failed. I am stuck. I have reset several times and retried recovery mode only to get the same endless loop of trouble. Please

I tried to update my IPAD to IOS6 and it failed following this recover mode will not wortk either. I have reset multiple times and tried recovery again only to get the same error stating that recovery failed. The error states unknown recovery error. My system OS is up to date with OS X 10.7.5. Itunes is up to date with 10.7 (21).

Try:
- Powering off and then back on your router.
- The Additional Information paragraph of
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- Try on another computer/network
- Wait if it is an Apple problem

Recently I erased an iPhone 3 so that it could be passed on and used by someone else, using the erase all content and settings feature. This has killed my iPhone and it is now stuck on the Apple logo. I have tried a restore in iTunes but recovery fails.

Recently I erased an iPhone 3 so that it could be passed on and used by someone else, using the erase all content and settings feature. This has killed my iPhone and it is now stuck on the Apple logo. I have tried a restore in iTunes but recovery fails. This is not a jailbroken iPhone. Anyone have any suggestions on how to proceed?

If you haven't already tried, see if you can force it into recovery mode to restore it:
http://support.apple.com/kb/ht1808. If that doesn't work, the last thing you can try is to put it in DFU mode to restore it: https://discussions.apple.com/thread/2648467?threadID=2648467&tstart=0.

GT70 0ND-204US Windows 7 removed and recovery fails due to drive reformat

Model Number:GT70 0ND-204US
Hello,
I was attempting to install Unbuntu from a LiveCD to an external hard drive and I believe during that process I accidentally reformatted the SSD to be an ext4 partition and swap space. When I rebooted to try to get into windows I got an error that said, "Bootmgr is missing" and when I tried to enter recovery mode I got as far as seeing a Windows 7 like user interface but then I was shown the error (paraphrasing here), "The installation drive must be named OS_install please try again."
I'm typing this using the LiveCD on the undermentioned computer and can use any tools available in Unbuntu if further diagnostic information is needed.
Cheers!
Also I would like to thank anyone in advance for their help and even if you're just reading this I appreciate the time you have given.

Refer to >>Recovery HotKey User Manual<< or >>Reinstalling Windows when recovery fails<<

Product Recovery Failed...? (Windows 7)

I am trying to format my laptop back to how it came from the factory (I got a nasty virus), but the boot manager wont run the cbd_drive that I made some months ago to do system restore... and when I try to do the Full Product Recovery, after selecting "I agree to these terms and conditions" and clicking "Next" I get a window that says "Recovery Failed"
What do I do?

Hi again, Nimvoker
Are you receiving an error message when you try to recover the system at POST? Also, if you haven't already, you may wish to try a System Restore from inside Windows. This will reset your system back to the way it was at a given time. By default, Windows creates a restore point every time Windows updates are downloaded and installed. This may help you get further along in your recovery. To do a System Restore, simply enter System Restore in the search box of the Start menu and open it. This will guide you through the process.
One thing you can also try is to create a System Repair disc in Windows, as shown here. The instructions are mainly for a DVD, but I think it should be possible to create one on a USB flash drive.
Hope it helps,
Adam
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My ipod is getting stuck on startup and i cannot even access the recovery mode. what can i do to resolve this problem?

Hi.
My ipod touch 5 is getting stuck on startup and i cannot even access the recovery mode.
what should i do to resolve this problem?

Try what you missed here:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

PC get stuck at startup windows 7 logo.

PC spect:
-Hp Probook 4530s base model Notebook
-OS: windows7 Ultimate X64 SP1
-Processor: Intel Core i5
-RAM: 4GB
-HDD 1TB
-Graphic: AMD Radeon HD 7470
=================
I just update graphic driver AMD Radeon HD 7470 from AMD official website, but after i restart my Notebook get stuck at startup logo.

Sorry I am out of ideas at this point.
I suggest you ask the ProBook Forum for your laptop.
http://h30499.www3.hp.com/t5/Notebook-HP-ProBook-ZBook/bd-p/bsc-274
Good luck.

Yosemite stuck at startup

I Have a MacBook pro with Yosemite installed and Windows 8.1 via Bootcamp. Couple of hours back I had used Windows and then now when I tried booting to Mac it's stuck on startup. Basically I see the loading bar go approximately 40% and then the display dims with a loading circle showing up below the bar. This circle keeps rotating for sometime and finally just stops. Leaving it idle for 15 mins causes the display to dim to go off until I tap space bar. I tried resetting PRAM and also checked disk and repaired the disk using disk utility but still no luck. Attaching screenshot of the screen

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

Windows Update fails on Server 2012 R2 Virtual Machine

I have set up a virtual network with two virtual machines. The first VM is Server 2008 R2 and is set up as a domain controller. The second VM is Server 2012 R2, and has been joined to the domain. The DC (TestVM1) is also set up as a DNS server.
From TestVM2 (Server 2012 R2), I am able to log in using a domain login, and I am able to browse to a public website.
I was able to run Windows Updates from TestVM1, but when I attempt to run Windows Updates from TestVM2, it fails.
The Windows Update client shows "Error(s) found:" and "Code 8024402F".
Errors in WindowsUpdate.log include
2014-10-17 18:26:14:235 800 950 Setup FATAL: GetClientUpdateUrl failed, err = 0x8024D009
2014-10-17 18:26:26:238 800 950 Misc WARNING: Send failed with hr = 80072ee7.
2014-10-17 18:26:26:238 800 950 Misc WARNING: Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <None>
2014-10-17 18:26:26:238 800 950 Misc WARNING: Send request failed, hr:0x80072ee7
2014-10-17 18:26:26:238 800 950 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://v4.download.windowsupdate.com/c/msdownload/update/others/2014/08/13518740_b1b71791444e5dec0018bcd60303445108442c12.cab>.
error 0x8024402c
2014-10-17 18:26:26:238 800 950 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x8024402c
2014-10-17 18:26:26:238 800 950 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x8024402c
2014-10-17 18:26:26:238 800 950 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x8024402c
2014-10-17 18:26:26:238 800 950 Misc WARNING: WinHttp: WinHttpQueryHeaders(WINHTTP_QUERY_CONTENT_TYPE) for X-CID failed. error 0x80072ef3
2014-10-17 18:26:26:238 800 950 PT WARNING: ECP: DownloadCabFile: failed to get CDN Provider for error reporting, hr = 0X80072EF3
2014-10-17 18:26:26:238 800 950 Misc WARNING: WinHttp: WinHttpQueryHeaders(WINHTTP_QUERY_CONTENT_TYPE) for X-CCC failed. error 0x80072ef3
2014-10-17 18:26:26:238 800 950 PT WARNING: ECP: DownloadCabFile: failed to get CDN Country for error reporting, hr = 0X80072EF3
2014-10-17 18:26:26:238 800 950 PT WARNING: ECP: Failed to download cab file from
http://download.windowsupdate.com/c/msdownload/update/others/2014/08/13518740_b1b71791444e5dec0018bcd60303445108442c12.cab with error 0x8024402c
2014-10-17 18:26:26:238 800 950 PT WARNING: ECP: This roundtrip contained some optimized updates which failed. New Update count = 34, Old Count = 60
2014-10-17 18:26:26:317 800 950 PT   + SyncUpdates round trips: 1
2014-10-17 18:26:26:317 800 950 PT WARNING: Sync of Updates: 0x8024402f
2014-10-17 18:26:26:317 800 950 PT WARNING: SyncServerUpdatesInternal failed: 0x8024402f
2014-10-17 18:26:26:317 800 950 Agent   * WARNING: Failed to synchronize, error = 0x8024402F
2014-10-17 18:26:26:317 800 950 Agent   * WARNING: Exit code = 0x8024402F
This is blocking further work. Assistance would be greatly appreciated.

I am having the exact same issue. Fresh build of Server 2012 R2 from the Microsoft Volume Licensing ISO. I tried before and after joining to the domain. Same error every time. Firewall is turned off. No AV. We do have a cloud proxy service, but I bypassed
that as a test and got the same error message. I also tried to stop wuauserv and cleaning out the folder and starting it back up. No joy as well. This is a VM server running on ESXi 5.1.  Server 2008 servers dont seem to have
an issue. Server 2012 server don't seem to have an issue. Only this new Server 2012 R2 server. My logs are below:
2014-10-28 14:28:46:104 696 4a4 AU ########### AU: Uninitializing Automatic Updates ###########
2014-10-28 14:28:46:104 696 4a4 WuTask Uninit WU Task Manager
2014-10-28 14:28:46:198 696 4a4 Service *********
2014-10-28 14:28:46:198 696 4a4 Service ** END ** Service: Service exit [Exit code = 0x240001]
2014-10-28 14:28:46:198 696 4a4 Service *************
2014-10-28 14:29:24:198 696 5c8 Misc =========== Logging initialized (build: 7.9.9600.17092, tz: -0400) ===========
2014-10-28 14:29:24:198 696 5c8 Misc   = Process: C:\Windows\system32\svchost.exe
2014-10-28 14:29:24:198 696 5c8 Misc   = Module: c:\windows\system32\wuaueng.dll
2014-10-28 14:29:24:198 696 5c8 Service *************
2014-10-28 14:29:24:198 696 5c8 Service ** START ** Service: Service startup
2014-10-28 14:29:24:198 696 5c8 Service *********
2014-10-28 14:29:24:214 696 5c8 Agent   * WU client version 7.9.9600.17092
2014-10-28 14:29:24:214 696 5c8 Agent   * Base directory: C:\Windows\SoftwareDistribution
2014-10-28 14:29:24:214 696 5c8 Agent   * Access type: No proxy
2014-10-28 14:29:24:214 696 5c8 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 1.
2014-10-28 14:29:24:214 696 5c8 Service UpdateNetworkState Ipv4, cNetworkInterfaces = 1.
2014-10-28 14:29:24:214 696 5c8 Agent   * Network state: Connected
2014-10-28 14:29:24:214 696 5c8 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 1.
2014-10-28 14:29:24:214 696 5c8 Service UpdateNetworkState Ipv4, cNetworkInterfaces = 1.
2014-10-28 14:29:24:510 696 5c8 DtaStor Default service for AU is {00000000-0000-0000-0000-000000000000}
2014-10-28 14:29:24:510 696 5c8 DtaStor Default service for AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
2014-10-28 14:29:24:542 696 5c8 DtaStor Data store successfully created
2014-10-28 14:29:24:542 696 5c8 Agent *********** Agent: Initializing global settings cache ***********
2014-10-28 14:29:24:542 696 5c8 Agent   * Endpoint Provider: 00000000-0000-0000-0000-000000000000
2014-10-28 14:29:24:542 696 5c8 Agent   * WSUS server: <NULL>
2014-10-28 14:29:24:542 696 5c8 Agent   * WSUS status server: <NULL>
2014-10-28 14:29:24:542 696 5c8 Agent   * Target group: (Unassigned Computers)
2014-10-28 14:29:24:542 696 5c8 Agent   * Windows Update access disabled: No
2014-10-28 14:29:24:542 696 5c8 Misc WARNING: Network Cost is assumed to be not supported as something failed with trying to get handles to wcmapi.dll
2014-10-28 14:29:24:542 696 5c8 WuTask WuTaskManager delay initialize completed successfully..
2014-10-28 14:29:24:542 696 5c8 Report WARNING: Failed to initialize event uploader for new server {9482F4B4-E343-43B6-B170-9A65BC822C77} with hr = 8024043d.
2014-10-28 14:29:24:542 696 5c8 Report CWERReporter::Init succeeded
2014-10-28 14:29:24:542 696 5c8 Agent *********** Agent: Initializing Windows Update Agent ***********
2014-10-28 14:29:24:542 696 5c8 DnldMgr Download manager restoring 0 downloads
2014-10-28 14:29:24:557 696 5c8 AU ########### AU: Initializing Automatic Updates ###########
2014-10-28 14:29:24:557 696 5c8 AU AIR Mode is disabled
2014-10-28 14:29:24:557 696 5c8 AU   # AU disabled through User preference
2014-10-28 14:29:24:557 696 5c8 AU   # Will interact with non-admins (Non-admins are elevated (User preference))
2014-10-28 14:29:24:557 696 5c8 AU WARNING: Failed to get Wu Exemption info from NLM, assuming not exempt, error = 0x80240037
2014-10-28 14:29:24:557 696 5c8 AU AU finished delayed initialization
2014-10-28 14:29:24:557 696 234 DnldMgr Asking handlers to reconcile their sandboxes
2014-10-28 14:29:35:776 696 578 IdleTmr Incremented idle timer priority operation counter to 1
2014-10-28 14:29:37:307 696 52c AU Triggering AU detection through DetectNow API
2014-10-28 14:29:37:307 696 52c AU Triggering Online detection (interactive)
2014-10-28 14:29:37:323 696 5c8 AU #############
2014-10-28 14:29:37:323 696 5c8 AU ## START ## AU: Search for updates
2014-10-28 14:29:37:323 696 5c8 AU #########
2014-10-28 14:29:37:323 696 5c8 SLS Retrieving SLS response from server...
2014-10-28 14:29:37:323 696 5c8 SLS Making request with URL
HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=871&L=en-US&P=&PT=0x7&WUA=7.9.9600.17092
2014-10-28 14:29:58:339 696 5c8 Misc WARNING: Proxy List used: <172.25.7.9:80> Bypass List used : <(null)> Auth Schemes used : <None>
2014-10-28 14:29:58:339 696 5c8 Misc WARNING: Send request failed, hr:0x80072ee2
2014-10-28 14:29:58:339 696 5c8 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=871&L=en-US&P=&PT=0x7&WUA=7.9.9600.17092>.
error 0x80072ee2
2014-10-28 14:29:58:339 696 5c8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee2
2014-10-28 14:29:58:339 696 5c8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072ee2
2014-10-28 14:29:58:339 696 5c8 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072ee2
2014-10-28 14:29:58:339 696 5c8 SLS FATAL: SLS:CSLSDownloader::GetUrlContent: DoFileDownload failed with 0x80072ee2.
2014-10-28 14:29:58:339 696 5c8 SLS FATAL: GetResponse failed with hresult 0x80072ee2...
2014-10-28 14:29:58:339 696 5c8 EP FATAL: EP: CSLSEndpointProvider::GetWUClientDataAndInitParser - failed to get SLS data, error = 0x80072EE2
2014-10-28 14:29:58:339 696 5c8 EP FATAL: EP: CSLSEndpointProvider::GetEndpointFromSLS - Failed to get client data and init parser, error = 0x80072EE2
2014-10-28 14:29:58:339 696 5c8 EP FATAL: Failed to obtain 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SecondaryServiceAuth URL, error = 0x80072EE2
2014-10-28 14:29:58:339 696 5c8 Agent WARNING: Failed to obtain the authorization cab URL for service 117cab2d-82b1-4b5a-a08c-4d62dbee7782, hr=0
2014-10-28 14:29:58:339 696 5c8 Agent FATAL: Caller Service Recovery failed to opt in to service 117cab2d-82b1-4b5a-a08c-4d62dbee7782, hr=0X80072EE2
2014-10-28 14:29:58:339 696 5c8 IdleTmr WU operation (CSearchCall::Init ID 1) started; operation # 7; does use network; is not at background priority
2014-10-28 14:29:58:339 696 5c8 IdleTmr Incremented PDC RefCount for Network to 1
2014-10-28 14:29:58:339 696 5c8 IdleTmr Incremented idle timer priority operation counter to 2
2014-10-28 14:29:58:385 696 5c8 Report *********** Report: Initializing static reporting data ***********
2014-10-28 14:29:58:385 696 5c8 Report   * OS Version = 6.3.9600.0.0.196880
2014-10-28 14:29:58:385 696 5c8 Report   * OS Product Type = 0x00000007
2014-10-28 14:29:58:401 696 5c8 Report   * Computer Brand = VMware, Inc.
2014-10-28 14:29:58:401 696 5c8 Report   * Computer Model = VMware Virtual Platform
2014-10-28 14:29:58:401 696 5c8 Report   * Platform Role = 1
2014-10-28 14:29:58:401 696 5c8 Report   * AlwaysOn/AlwaysConnected (AOAC) = 0
2014-10-28 14:29:58:401 696 5c8 Report   * Bios Revision = 6.00
2014-10-28 14:29:58:401 696 5c8 Report   * Bios Name = PhoenixBIOS 4.0 Release 6.0
2014-10-28 14:29:58:401 696 5c8 Report   * Bios Release Date = 2013-08-16T00:00:00
2014-10-28 14:29:58:401 696 5c8 Report   * Bios Sku Number unavailable.
2014-10-28 14:29:58:401 696 5c8 Report   * Bios Vendor = Phoenix Technologies LTD
2014-10-28 14:29:58:401 696 5c8 Report   * Bios Family unavailable.
2014-10-28 14:29:58:401 696 5c8 Report   * Bios Major Release = 4
2014-10-28 14:29:58:401 696 5c8 Report   * Bios Minor Release = 6
2014-10-28 14:29:58:401 696 5c8 Report   * Locale ID = 1033
2014-10-28 14:29:58:401 696 5c8 Agent *** START *** Queueing Finding updates [CallerId = AutomaticUpdatesWuApp Id = 1]
2014-10-28 14:29:58:401 696 5c8 AU <<## SUBMITTED ## AU: Search for updates [CallId = {4A8CCE12-100B-4178-998D-608DFBB0B2D0} ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}]
2014-10-28 14:29:58:432 696 b0c Agent *** END *** Queueing Finding updates [CallerId = AutomaticUpdatesWuApp Id = 1]
2014-10-28 14:29:58:432 696 b0c Agent *************
2014-10-28 14:29:58:432 696 b0c Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdatesWuApp Id = 1]
2014-10-28 14:29:58:432 696 b0c Agent *********
2014-10-28 14:29:58:432 696 b0c Agent   * Online = Yes; Ignore download priority = No
2014-10-28 14:29:58:432 696 b0c Agent   * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1
or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2014-10-28 14:29:58:432 696 b0c Agent   * ServiceID = {9482F4B4-E343-43B6-B170-9A65BC822C77} Windows Update
2014-10-28 14:29:58:432 696 b0c Agent   * Search Scope = {Machine & All Users}
2014-10-28 14:29:58:432 696 b0c Agent   * Caller SID for Applicability: S-1-5-21-600452275-980750782-2124898778-9669
2014-10-28 14:29:58:432 696 b0c SLS Retrieving SLS response from server...
2014-10-28 14:29:58:432 696 b0c SLS Making request with URL
HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=871&L=en-US&P=&PT=0x7&WUA=7.9.9600.17092
2014-10-28 14:29:59:135 696 b0c Misc Validating signature for C:\Windows\SoftwareDistribution\SLS\9482F4B4-E343-43B6-B170-9A65BC822C77\sls.cab with dwProvFlags 0x00000080:
2014-10-28 14:29:59:135 696 b0c Misc Microsoft signed: NA
2014-10-28 14:29:59:135 696 b0c Misc Infrastructure signed: Yes
2014-10-28 14:29:59:135 696 b0c Misc Validating signature for C:\Windows\SoftwareDistribution\SLS\9482F4B4-E343-43B6-B170-9A65BC822C77\TMP3958.tmp with dwProvFlags 0x00000080:
2014-10-28 14:29:59:135 696 b0c Misc Microsoft signed: NA
2014-10-28 14:29:59:135 696 b0c Misc Infrastructure signed: Yes
2014-10-28 14:29:59:135 696 b0c EP Got 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SecondaryServiceAuth URL: "117cab2d-82b1-4b5a-a08c-4d62dbee7782"
2014-10-28 14:29:59:135 696 b0c SLS FATAL: SLS:CSLSRequest::RetrieveAdditionalAttributesIfRequired: CoCreateInstance failed with 0x80040154.
2014-10-28 14:29:59:135 696 b0c Agent WARNING: Failed to retrieve SLS response data for service 117cab2d-82b1-4b5a-a08c-4d62dbee7782, error = 0x80040154
2014-10-28 14:29:59:135 696 b0c Agent FATAL: Caller Service Recovery failed to opt in to service 117cab2d-82b1-4b5a-a08c-4d62dbee7782, hr=0X80040154
2014-10-28 14:29:59:135 696 b0c EP Got 9482F4B4-E343-43B6-B170-9A65BC822C77 redir Client/Server URL: "https://fe2.update.microsoft.com/v6/ClientWebService/client.asmx"
2014-10-28 14:29:59:135 696 b0c Setup Checking for agent SelfUpdate
2014-10-28 14:29:59:135 696 b0c Setup Client version: Core: 7.9.9600.17092 Aux: 7.9.9600.17031
2014-10-28 14:29:59:135 696 b0c EP Got 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SelfUpdate URL: "https://fe2.update.microsoft.com/v10/3/windowsupdate/selfupdate"
2014-10-28 14:30:00:151 696 b0c Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab with dwProvFlags 0x00000080:
2014-10-28 14:30:00:151 696 b0c Misc Microsoft signed: NA
2014-10-28 14:30:00:151 696 b0c Misc Infrastructure signed: Yes
2014-10-28 14:30:00:151 696 b0c Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\TMP3D51.tmp with dwProvFlags 0x00000080:
2014-10-28 14:30:00:167 696 b0c Misc Microsoft signed: NA
2014-10-28 14:30:00:167 696 b0c Misc Infrastructure signed: Yes
2014-10-28 14:30:00:167 696 b0c Setup FATAL: GetClientUpdateUrl failed, err = 0x8024D009
2014-10-28 14:30:00:167 696 b0c Setup Skipping SelfUpdate check based on the /SKIP directive in wuident
2014-10-28 14:30:00:167 696 b0c Setup SelfUpdate check completed. SelfUpdate is NOT required.
2014-10-28 14:30:00:323 696 b0c PT +++++++++++ PT: Synchronizing server updates +++++++++++
2014-10-28 14:30:00:323 696 b0c PT   + ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL =
https://fe2.update.microsoft.com/v6/ClientWebService/client.asmx
2014-10-28 14:30:01:104 696 b0c PT WARNING: Cached cookie has expired or new PID is available
2014-10-28 14:30:01:104 696 b0c PT WARNING: PTWarn: Anonymous plug-in skipped for WU
2014-10-28 14:30:01:198 696 b0c Agent Reading cached app categories using lifetime 604800 seconds
2014-10-28 14:30:01:198 696 b0c Agent Read 1 cached app categories
2014-10-28 14:30:40:917 696 b0c PT WARNING: ECP: Failed to validate cab file digest downloaded from
http://download.windowsupdate.com/d/msdownload/update/others/2013/09/9242543_a77d372b9c8b13c599a3daf4b321ea1903da9a72.cab with error 0x80091007
2014-10-28 14:30:40:917 696 b0c PT WARNING: ECP: This roundtrip contained some optimized updates which failed. New Update count = 57, Old Count = 60
2014-10-28 14:30:41:151 696 b0c PT   + SyncUpdates round trips: 14
2014-10-28 14:30:41:151 696 b0c PT WARNING: Sync of Updates: 0x8024402f
2014-10-28 14:30:41:151 696 b0c PT WARNING: SyncServerUpdatesInternal failed: 0x8024402f
2014-10-28 14:30:41:151 696 b0c Agent   * WARNING: Failed to synchronize, error = 0x8024402F
2014-10-28 14:30:41:151 696 b0c Agent   * WARNING: Exit code = 0x8024402F
2014-10-28 14:30:41:151 696 b0c Agent *********
2014-10-28 14:30:41:151 696 b0c Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdatesWuApp Id = 1]
2014-10-28 14:30:41:151 696 b0c Agent *************
2014-10-28 14:30:41:151 696 b0c Agent WARNING: WU client failed Searching for update with error 0x8024402f
2014-10-28 14:30:41:151 696 b0c IdleTmr WU operation (CSearchCall::Init ID 1, operation # 7) stopped; does use network; is not at background priority
2014-10-28 14:30:41:151 696 b0c IdleTmr Decremented PDC RefCount for Network to 0
2014-10-28 14:30:41:151 696 b0c IdleTmr Decremented idle timer priority operation counter to 1
2014-10-28 14:30:41:151 696 6fc AU >>## RESUMED ## AU: Search for updates [CallId = {4A8CCE12-100B-4178-998D-608DFBB0B2D0} ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}]
2014-10-28 14:30:41:151 696 6fc AU   # WARNING: Search callback failed, result = 0x8024402F
2014-10-28 14:30:41:151 696 6fc AU #########
2014-10-28 14:30:41:151 696 6fc AU ## END ## AU: Search for updates [CallId = {4A8CCE12-100B-4178-998D-608DFBB0B2D0} ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}]
2014-10-28 14:30:41:151 696 6fc AU #############
2014-10-28 14:30:41:151 696 6fc AU All AU searches complete.
2014-10-28 14:30:41:151 696 6fc AU   # WARNING: Failed to find updates with error code 8024402f
Derek
Systems Engineer
Derek Desktop Engineer

HP Pavilion dv6 7039tx Notebook-It was working fine and then it suddenly got stuck during startup.

I own a HP Pavilion dv6 7039tx Notebook. The OS is Win 7 64bit. I made 4 partitions after formatting the 1TB HDD as the C drive would not reduce to the 40GB size I wanted through disk management.
It was working fine till now and then it suddenly got stuck during startup.
I talked to customer support and they said it was a OS problem and I should order a set of 6 Recovery DVDs. i want to know if using the HP recovery disk
1) Has an option to repair the system and leaves the disk partition unchanged?
2) It resets the notebook to factory condition?
3) There is an option of recovery disk which I should specifically ask for?
Thanks!!

Hi RanSri,
I understand you are having issues with the HP Pavilion dv6 7039tx Notebook.
You can restore it to a previous time when it was working correctly.
This link for windows working correctly.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c01835735&lc=en&product=5277768&tmp...
Use this link if Windows does not open normally.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c01835735&lc=en&product=5277768&tmp...
Hope this helps.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

In BootCamp Stuck in Startup Repair.

Hello I've Been using Bootcamp to play my windows games and becasue of its automatic update It turned off and i tryied to boot into it and now it's Stuck in Startup Repair and Now its Looping. Can anyone please help me get out of its annoying loop so i can play with my friends.
Thank you on whoever Helps.

Backups are always handy.
You tried booting from the Windows 7 DVD and that too isn't helping?
F8 Safe Mode can sometimes work and get you through.
If checkpoints were being made, which is automatic default, you might but some driver updates and others can be trouble.
If you can run chkdsk that is also sometimes able.
If you are low on disk space...?
Paragon Software CampTuneX $19 can redistribute space and check and see if it does more, like make an image.
WinClone 4.x $29 is Mac utility to make a disk image of Windows (be sure to have non-system drive to use to store it on) and while slow and can fail on restore sometimes does have its uses.
But try with Windows DVD -- and be prepared to reinstall. Windows 8 has improved the ability to refresh the OS and leave files intact, and added a better File History that is automatic once setup to make backups (but not a system image) and works similarly to TimeMachine in some respect.

HT201262 Blue/Gray Screen Stuck on Startup: Best Actions In Safe Boot?

My husband took his MacBook Pro into the Apple store for this problem a few weeks ago, but the blue/gray screen stuck on startup is back.
We stabilized the system last time from running diagnostic utilities (Apple, Onyx) in safe mode. Is there anything else we should be doing for self help? He's upgraded to Mountain Lion and made all OS updates. Advice is welcome.

See OS X Mountain Lion- If you see a blue screen at startup. I suggest the last recommendation - reinstall OS X:
Reinstalling Lion/Mountain Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

Error: Windows Vista failed to start. A recent hardware or software change might be the cause

PLEASE HELP!
My Lenovo SL500 is not working at all - I get error: "Windows Vista failed to start. A recent hardware or software change might be the cause"
I tried the following on my Lenovo:
Windows repair menu = "windows cannot be repaired"
Lenovo Rescue and Repair
Rescued my files from Hard-drive (copied to external hdd)
Restore System = Failed
Diagnose hardware = HDD passes all tests
Don't know what else to do with = Boot from another device ? Access BIOS?
Because I do not have the windows vista install disks
I purchased and downloaded the recovery disks from neosmart.net
The neosmart windows vista recovery disks DO NOT WORK = Error is "Unable to find any valid Windows partitions on this computer".
The Hard-drive exists because I was able to back-up files from HD through (Lenovo Rescue & Recovery Rescue files). So there is a hard-drive.
I don't know what to do next?
Last resort is to Factory Restore via either the Lenovo R&R or Windows Vista Recovery Disks (neosmart)?
Will I still have windows?
PLEASE HELP!

Hi, Josemne
Yes, if you can restore the system through Rescue & Recovery, then you will still have WIndows on your machine, but all your files will be deleted from the hard drive. Luckily, you have already saved those files elsewhere. I would recommend trying to restore the system and see if that works.
Best,
Adam
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Windows Recovery Failed - Stuck on startup

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