Windows server 2003 R2 SPLWOW64.exe crashing

Question

Hi All,
I Hope you can help,
I am running windows 2003R2 at one of my client sites,
They run with an Oracle 10g database, Application server and reports server.
They also use a 3rd party software for label printing called Loftware or LPS,
For some unkown reason the splwow64.exe process keeps crashing and bring the reports and LPS down,
Can someone try and point me in the right place to look to see why this would be happening,
If any more information is needed please let me know.
Best Regards And Many Thanks,
Gavin
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Answer 1

Hi,
Based on your description, I suggest you should firstly go to Event Viewer and check if you can find some detailed clues. Meanwhile, please let me know the completed
error message that you can get.
In addition, would you please let me know the Windows Server 2003 R2 that you use is 32-bit OS or 64-bit OS? The Splwow64.exe will load files from C:\Windows\System32\spool\drivers.
Please compare with a normal computer and check related DLL files if all are OK under the folder.
Then please check and update the printer drivers. Monitor if this issue still persists.
By the way, there is a similar question for Splwow64.exe. The questioner provided a solution. Please refer to and check if it’s helpful for your current situation.
Splwow64.exe error
http://social.technet.microsoft.com/Forums/windowsserver/en-US/f2e67f50-6301-4488-8015-42e889509f4b/splwow64exe-error?forum=winserverprint
Hope this helps.
Best regards,
Justin Gu