Windows Server 2008 R2 - Fax service fails daily.

Question

Hi,
We are experiencing a daily crash of the fax service on Windows Server 2008 R2.
We have installed the hotfix as mentioned here: http://support.microsoft.com/kb/973640 but still getting daily crashes.
Someone mentioned here that Microsoft wrote a code injection application that fixed it but I can't find that anywhere.
Any help appreciated.
Thanks
Event 1000
Faulting application name: fxssvc.exe, version: 6.1.7600.20788, time stamp: 0x4c75f01a
Faulting module name: cdosys.dll_unloaded, version: 0.0.0.0, time stamp: 0x4a5bde95
Exception code: 0xc000041d
Fault offset: 0x000007fedb5fd258
Faulting process id: 0x3124
Faulting application start time: 0x01cbee176ffb3077
Faulting application path: C:\Windows\system32\fxssvc.exe
Faulting module path: cdosys.dll
Report Id: fff4e925-5a0c-11e0-821f-002564fcea0f
Event 1001
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: fxssvc.exe
P2: 6.1.7600.20788
P3: 4c75f01a
P4: cdosys.dll_unloaded
P5: 0.0.0.0
P6: 4a5bde95
P7: c000041d
P8: 000007fedb5fd258
P9:
P10:
Attached files:
C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Temp\WERBAD4.tmp.appcompat.txt
C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Temp\WERBAF4.tmp.WERInternalMetadata.xml
C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Temp\WERBB05.tmp.hdmp
C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Temp\WERBC1F.tmp.mdmp
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_fxssvc.exe_89b8f5e86df31f4ed956a0a2c86825db0c72af9_cab_56f4bd34
Analysis symbol:
Rechecking for solution: 0
Report Id: fff4e925-5a0c-11e0-821f-002564fcea0f
Report Status: 4

Answer 1

Hi,
Thanks for the post.
We may have to analyze memory dump file to narrow down the cause of this issue, forum is not the best place for analyzing dump. It’s suggested to contact Microsoft Customer Support Services (CSS) so that a dedicated Support Professional can help you
on this issue.
To obtain the phone numbers for specific technology request please take a look at the web site listed below.
http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS
If you are outside the US please see http://support.microsoft.com for regional support phone numbers. 
Thanks,
Miles
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.