Windows Service failing to start

Question

Hello Everyone,
I'm trying to run CQ 5.6.1 as a service on Windows Server 2008 R2 SP1 64-bit.
I've replaced prunsrv in instsrv.bat with prunsrv_amd64.
Installing the service seems fine, as does uninstalling.
This is the kind of entry I see in my c:\CQ\5.6.1\publish\crx-quickstart\logs\commons-daemon.2013-07-11.log file after I try start the service:
[2013-07-11 15:45:10] [info]  Commons Daemon procrun (1.0.8.0 64-bit) started
[2013-07-11 15:45:10] [info]  Running 'cq5' Service...
[2013-07-11 15:45:10] [info]  Starting service...
[2013-07-11 15:45:10] [error] Failed creating java
[2013-07-11 15:45:10] [error] Cannot create a file when that file already exists.
[2013-07-11 15:45:10] [error] ServiceStart returned 1
[2013-07-11 15:45:10] [error] Cannot create a file when that file already exists.
[2013-07-11 15:45:10] [info]  Run service finished.
[2013-07-11 15:45:10] [info]  Commons Daemon procrun finished
The corresponding entry in the Event Log shows the following:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7024</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2013-07-11T19:45:10.423634500Z" />
    <EventRecordID>7164</EventRecordID>
    <Correlation />
    <Execution ProcessID="516" ThreadID="1356" />
    <Channel>System</Channel>
    <Computer>cqpub-02</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">cq5</Data>
    <Data Name="param2">%%0</Data>
  </EventData>
</Event>
This same behavior is exhibited across three separate servers each with their own installation of CQ (one as an author and two as publish).
Any ideas what could be going wrong or where I can find more detailed information about where and what is trying to create a "java" file?  Is the start-service.bat used at all?
Thanks!
Garth

Answer 1

Hi Marc,
Thanks for your reply!
JAVA_HOME is set.  It echoes out c:\Program Files\jdk1.7.0_25\jre.
I installed the service as described by the documentation for the process.
I've also applied the jvm_mx correction to jvm_options (as outlined by the documentation link above).
No errors are reported during the installation, but evidently it's being installed misconfigured.  Adjusting instsrv.bat to only echo out the commands it runs gives back the following:
C:\CQ\5.6.1\publish\crx-quickstart\opt\helpers>instsrv.bat cq5
Installing service cq5
    runs in   C:\CQ\5.6.1\publish\crx-quickstart
    uses      C:\CQ\5.6.1\publish\crx-quickstart\opt\helpers\\..\..\app\cq-quickstart-5.6.1-standalone. jar
    starts    org.apache.sling.launchpad.app.Main
    redirects output to: C:\CQ\5.6.1\publish\crx-quickstart\logs\startup.log
chdir /D C:\CQ\5.6.1\publish\crx-quickstart\opt\helpers\
prunsrv_amd64 //IS//cq5 --Description="Adobe CQ5" --DisplayName="cq5" --Startup=
""auto"" --StartPath=C:\CQ\5.6.1\publish\crx-quickstart --Classpath=C:\CQ\5.6.1\publish\crx-quickstart\opt\helpers\\..\..\app\cq-quickstart-5.6.1 -standalone.jar --JvmMx=1792m --JvmOptions=-XX:MaxPermSize=256M;-Xmx1792m#-Dsling.run.modes="publish" --StdOutput=C:\CQ\5.6.1\publish\crx-quickstart\logs\startup.log --StdError=C:\CQ\5.6.1\publish\crx-quickstart\logs\startup.log --LogPath=C:\CQ\5.6.1\publish\crx-quickstart\logs --PidFile=..\conf\cq.pid --StartMode jvm --StartClass=org.apache.sling.launchpad.app.Main --StartParams=start#-c#.#-i#launchpad#-p#4503#
-j#63000 --StopMode=jvm --StopClass=org.apache.sling.launchpad.app.Main --StopParams=stop --Jvm="auto"
Do you think anything still looks wrong in there?
Garth