Windows software will not recognize my password

WIndows application does not recognize my password when trying to set up the software. I have gone as far as resetting it 3 times and when I get the the spot to put my username and PW in the sign in...it keeps saying my UN or PW is wrong and suggests  I re-set. I can log in online, but I cant get it to work from my computer...which also means I cant make calls.

WIndows application does not recognize my password when trying to set up the software. I have gone as far as resetting it 3 times and when I get the the spot to put my username and PW in the sign in...it keeps saying my UN or PW is wrong and suggests  I re-set. I can log in online, but I cant get it to work from my computer...which also means I cant make calls.

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