Windows stalls in install iTunes 5.0

Question

Hi,
I have a problem installing the new iTunes on my Windows XP. If it's going to install new files, Windows stalls, it doesn't do anything anymore after that. I have to reboot every time, but it goes on every time. Does anyone know a solution for this problem?
Many thanks in advance,
Tim Philippen

Answer 1

So, Tom, where in the installer did it hang on you? You know a screen shot would really help. Did it hang right at the beginning with the first "iTunes+Quicktime" progress bar?
That's usually because there's a weird character in the file path to your iTunesSetup.exe file. And if you just move the file somewhere else, like C:\, the top level of your boot drive, it will run just fine.
Is it hanging after all the dialog windows where it's installing Quicktime or Publishing Product Information. I would ask if you running in 4 bit mode (i.e. 16 colors) or check your version of ole32.dll, sometimes an older copy of that can cause problems.
Go to My Computer->C:->WINDOWS->System32 . Then right click on ole32.dll and select "Properties". Click on the version tab and report back the File version.
If you're still having problems, let's get a log file from the installer and give it to the Apple engineers.
1. Start menu -> Run... In the text field of the dialog that comes up, type in "cmd" and hit return.
2. In the command prompt dialog that comes up, find the iTunesSetup.exe file on your desktop and drag it to this window. Then on the same line type in a space and then the following:
/Verbose"c:\log.txt"
There is no space between the e in Verbose and the double quote (").
3. Hit return.
4. The installer will run like it did when you double clicked on it, but it's creating a log file in the background. Get to the point where it hangs and kill again. Then look for the log file:
C:\log.txt
Find that file and send it to the apple moderator. Tell her Toonz sent you. It doesn't hurt to put the URL to this discussion thread, so that whoever gets it has some context.