Windows stop error

Just bought a new 4 gig nano and verry pleased with nano but major problems with itunes. I installed itunes and everything was ok, put all my music on the nano, plus a few pics and my contacts. disconected Ipod ok, shut down itunes, did a bit of work, and then the problems began. I cannot shut down windows without pushing the button and manualy shutting it down. When I try through start / turn off computer everything starts ok, but then I get a stop error and windows reboots. I tried downloading itunes from the web site, and uninstaling the origional from the cd with the nano and replacing it with the donloaded version. This makes no difference. I uninstalled rebooted and reinstalled,no difference. But wait it gets worse. With itunes uninstalled I lose access to my cd and dvdrw. windows will not install the drivers. with itunes I have to cut the power to the pc to shut it down, or get a stop error. Not a happy customer, I have never before had problems like this that I couldnt resolve.
I think that this is the event that causes the stop error
Error code 1000008e, parameter1 c0000005, parameter2 8062a21d, parameter3 eb687a50, parameter4 00000000.
Please help
I cannot find drivers for either the cd or dvd drives, and windows says the current drivers are the most recent, but will not load them.
Nano 4 gig   Windows XP Pro  

hi majames!
Error code 1000008e, parameter1 c0000005,
parameter2 8062a21d, parameter3 eb687a50, parameter4
00000000.
But wait it gets worse. With itunes uninstalled I
lose access to my cd and dvdrw. windows will not
install the drivers.
those two things suggest something.
by any chance, do you have an extremely early version
of Roxio Easy CD Creator 5.0 on that PC?
there's a version of that that isn't compatible with
XP, but sometimes the first sign anyone has of
this is when the PC starts blue-screening when
launching itunes, or after importing a CD, or (of all
things) when plugging in an ipod:
Easy
CD Creator 5.0 Does Not Function In Windows XP
it's more common for people to get a 0x50 than a 0x8E
when they are being bitten by this. but i want to
check on this, because losing CD drives from Explorer
when uninstalling itunes has also been
associated with device filter conflicts between
itunes and old Roxio software.
love, b
I dont think I have this software installed. And the error occurs even if I don't launch itunes or connect the ipod during a session. It doesn't occur if I uninstall itunes, but then I don't have access to my optical drives.

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    *                        Bugcheck Analysis                                    *
    CRITICAL_OBJECT_TERMINATION (f4)
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    PROCESS_NAME:  csrss.exe
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    fffff880`0c7d6130 fffff800`03353448 : ffffffff`ffffffff 00000000`00000001 fffffa80`0a74ab30 00000000`00000008 : nt! ?? ::NNGAKEGL::`string'+0x176d6
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    fffff880`0c7d6398 fffff800`030e767f : fffff880`0c7d6b78 fffff880`0c7d68d0 fffff880`0c7d6c20 00000000`04041600 : nt!KiServiceLinkage
    fffff880`0c7d63a0 fffff800`0309b2c2 : fffff880`0c7d6b78 00000000`778d8f36 fffff880`0c7d6c20 00000000`040410d8 : nt! ?? ::FNODOBFM::`string'+0x49874
    fffff880`0c7d6a40 fffff800`03099e3a : 00000000`00000001 00000000`04040ff8 00000000`00000001 00000000`778d8f36 : nt!KiExceptionDispatch+0xc2
    fffff880`0c7d6c20 00000000`778e9a9d : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x23a
    00000000`04041000 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x778e9a9d
    STACK_COMMAND:  kb
    FOLLOWUP_NAME:  MachineOwner
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    BUCKET_ID:  X64_0xF4_C0000005_IMAGE_csrss.exe
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    Bug Check Code 0xF4: http://msdn.microsoft.com/en-us/library/ff560372(VS.85).aspx
    The BSOD occured when csrss.exe was running. Have
    a look to that: http://www.ehow.com/how_2104293_solve-csrssexe-problem.html
    Please disable all security softwares you are using and check again.
    If this does not help, zip memory dump MEMORY.DMP under c:\windows\ and upload it.
    This
    posting is provided "AS IS" with no warranties or guarantees , and confers no rights.
    Microsoft Student
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