Windows support software crashes during load

Ok fellas, 5 days and counting. I have tried for 5 days to get the Windows support software to load and so far...no joy. I have a Mid-2009 MacBook Pro, running Mavericks, 8 GB of RAM, PLENTY of HDD space and 2.53 GHz Intel Core 2 Duo processors. Should be a piece of cake right...nope.
Each time software support setup dumps at approximately the same spot, somewhere around the MacHAL.sys or Apple time services. I have the Windows 7 disc with the iso image, I have an 8 GB USB flashdrive and Windows 7 installed on the partition.
I do not have the original software disc that came with my MacBook, that is in a box somewhere between my current location (not Okinawa) and Okinawa.
I hope I have provided enough information for one of you Mac Geniuses out there to tell me what to do. This is the first time I have not been able to solve an issue with my MacBook...again, no joy.
Thanks!

Thanks for the reply Bob.
I am trying to install 4.0.4033 version of Windows support software downloaded from Apple. I did find a copy of OSX Lion I had made when I upgraded to that version but I am not sure if that will work or not. I have tried many, many things but it always does the same thing, crash when it gets to KeyAgent Services or MacHal.sys ... somewhere around there.
I did read somewhere that the Mid-2009 MacBook Pro has a 64 bit architecture but the support software does not allow installation of the 64 bit parts...odd.
Again, thanks for the reply.

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Can't load windows support software

"Can't load windows support software because it is unavailable on the update server"
I am trying to install Windows 7 using Bootcamp when I received the above error. Does anyone know if this is temporary or, alternatively, if the support drivers are available elsewhere

You have not provided enough information. What operating system are you running. If Snow Leopard the support software is in your OSx installation disk. If Lion or Mountain Lion the download servers are notoriously slow. Keep trying.
You should visit the Bootcamp forum where your issue is discussed multiple times a day. https://discussions.apple.com/community/windows_software/boot_camp

Windows support software loading forever...

Just bought a macbook pro 13' and installed windows (original home premium) on it via boot camp. Both mac and windows are working, used the option key when rebooting and tested both, everything seems to be perfectly working. Internet and special keys were not working yet on windows though, because I did not install the "windows support software". I don't have any cd's with my mac, it came only with the charger and manual, so I clicked to download it, at the boot camp assist. It's taking ages, seriously, it goes like 0.00001 cm for every 20 min. Is that normal? Anyone had that problem and got it solved? My software is
Mac OS X Lion 10.7.3
Thanks for now

Ok, managed to do it! Some guys had the CD pre-made from another boot camp they did, it went well! Before that, I tried with a faster internet, and it worked, had some problem with the cd though...

Why am I getting a blue screen during windows support software installation?

After intalling windows 7 x64 (using boot camp 5.1), when I come to install windows support software to set up apple drivers for windows to run on my MacBook pro (late 2013), after installing a good number of drivers, I get suddenly a blue screen!....
What can I do, once windows is not strting up? It started well, but wth no proper drivers. Thanks.

I guess the first thing I would do would be to boot up using the original installation DVD and correct the permissions. That may not be the problem at all, it could be an incomplete upgrade install but at least you would know it isn't a permissions problem. I'd also run or verify the hard disk using this method.
How is it done? Turn machine on. Insert DVD 1 of the Install Disks, restart the machine, hold down the Command and the C keys (that tells the machine to look to the Rom drive and boot from it). Once it is up (will take a long minute or so...) go up to the top left where the install menu buttons are listed, look for the disk utility and run it. Tell it to verify and repair the disk and repair the permissions. Once done, quit the Disk Utility and select the restart option. Wait to see if your original desktop comes back.
If not, then you'll need to either "back out" the upgrade you installed or install your backup. If you don't have a backup you'll probably have to re-install OS X all over again (and probably lose all your previous data, apps, etc.). Let's hope it clears up first before you have to re-install.
Lisa

Boot camp does not give me the option to make a partition, instead it just gives me the options to download windows support software, install windows 7, etc. I do not want any of these, I want to set aside the space on my hard drive!

Hello, I wish to install Linux Ubuntu on my macbook pro by using boot camp to set aside space. Whenever I load the Boot Camp Assistant application out of the utilities folder in applications, it only gives me the options to download windows support software and install windows 7. I do not want this, I just want to be able to slide that little bar to set aside the space on my hard drive that i can use for Linux. I tried just downloading the windows support software but my internet is immensely slow and it has been an hour or so since it started and it's not even half way done. When this download is finished will i get the option to partition or will i just be faced with those same options?
I am on a 13" macbook pro, with apple OS X snow leopard version 10.7.2
A lot of the data on this macbook was transferred over from my old macbook i had.
Any ideas on how to fix this problem?
Thank you for reading.

Well thank you for your honesty. Apple requires you have to have a Mac to develop iPhone apps, ergo my foray into OS-Xland. No way around it that one except for running OSX in a VM, which would have probably saved me some quid, true enough.
BUT for those interested parties: VirtualBox has a startup script in /Library/StartupItems/VirtualBox that will prevent OSX from fully booting on the initial (and required) rEFIt boot cycle. Once I temporarily moved that out of the StartupItems rEFIt went in as expected.
FYI, the openSUSE desktop running native is a little peppier than OSX native which was a nice surprise. Now if the Mac just had more open source software we would have a deal. (:

The Windows support software could not be saved to the selected drive

I am trying to use bootcamp assistant to set up windows 7 on my 27" iMac (late 2013). I follow the instructions: select all the tasks in the 'select tasks' pane, then I choose the 32GB MS-DOS (FAT-32) flash drive that I am using and the windows 7 home premium image file and click continue. In the Task Status pane, it first formats the flash drive, copies the windows files and downloads windows support software. However every time that I have tried this, when the progress bar is about 2/3 of the way finished -- during the 'Downloading Windows Support Software' task -- an error pops up saying that 'The Windows support software could not be saved to the selected drive' and brings me back to the task selection pane. Upon reading other articles, I have downloaded the latest bootcamp5.1.5621.zip file, but I don't know what to do with it. Any help is greatly appreciated,
Thanks,
Adam

Just posting this for anyone else having this problem. I found that the problem was that I was using a USB 3.0 flash drive which is not natively supported by windows. So I think BCA was trying to prevent me from downloading all the files for no reason.

ErrorCan't install Windows Support Software because it is not currently available from the Software Update server.

When I try to install bootcamp I get the above error. I have OS X 10.7.4 and intel 2.16 Ghz core 2 duo chip. I am not connected to a network. None of the proxy servers are checked. I have restared the assistant twice and get the same error.

the question has been asked multiple times today, this week, for over a year, and even in the last hour. the answer does not change? It does get rather old for some of us who see the same question day and month after month.
It is and has been deplorable and has not been officially addressed or acknowleged. To the best of my knowledge this you can do, besides keep retrying -
General Help:
Boot Camp 4.0, OS X Lion: Frequently asked question
http://support.apple.com/kb/HT4818
http://manuals.info.apple.com/en_US/boot_camp_install-setup_10.7.pdf
create a Windows support software (drivers) CD or USB storage media
http://support.apple.com/kb/HT4407
Boot in Safe Mode and try to download the Windows Support Software and follow these tips:
Advanced Network: Proxy Settings, I uncheck "Auto Proxy detection" and make sure you have the interface you use selected and none others.
"Go into System Preferences - Network - Advanced - Proxies Uncheck "Auto Proxy Discovery", click OK, Apply"
After Unchecking "Auto Proxy Discovery" I also had to Uncheck "Use Passive FTP Mode (PASV)" and then Restart Boot Camp Assistant.
odiggy's comment and tried restarting Boot Camp Assistant. That did the trick, even though the Auto Proxy Discovery checkbox ended up the same as it started. Windows support software is now downloading... if you're downloading to an external drive make sure there's a least 1 GB of free space because the WindowsSupport folder is around 700 MB and presumably will grow with time.
https://discussions.apple.com/thread/3223773?start=15
Also, Change Domain Name Servers to OpenDNS IP address servers - that should be at the router firewall rather than the OS but may be in both for some people. You may be using the defaults your ISP uses, save those if you want, and try these:
208.67.222.222
208.67.220.220
Make sure you are not using LittleSnitch or Symantec (probably other 3rd party firewall) which do interfere, a Safe Boot should bypass their loading also - there are other products that interfere as well and some now with Mountain Lion.

How Can I Download 'Windows Support Software' after Boot Camp Install of XP?

I successfully ran Boot Camp and installed WinXP SP3 on my son's 2009 MBP, which is currently running OSX 10.6.8. We were prompted to download the Windows support software, and said 'yes', but it would not allow us to download anything.
Is there a website we could download the 'Windows support software' directly from?
As a result--I think this is due to lack of 'Windows support software'--we are unable to connect to our wireless network for internet while on the WinXP partition.
At this point he cannot locate the original disk that came with his MBP. I'm wondering if that original disk would even be appropriate, since his MBP came with 10.5 originally. He is on his 3d hard drive (Applecare!) and they loaded 10.6.8 this last time.
Thanks,
Greg

10.5 OEM or retail DVD is the best and maybe only place to get XP 2.x drivers to get you started so you can then update Boot Camp support drivers to 2.2.
Replacement OEM DVD from Apple - call - are probably $10-20.
There were Boot Camp 2.1 and 2.2 direct downloads, just not for the 2.0.x that you need first to get started. Weird method. Posting seems to antathema.
I deleted my old bookmarks but those drivers were found from support page:
http://www.apple.com/support/bootcamp

Windows Support Software

I successfully ran Boot Camp and installed WinXP SP3 on my son's 2009 MBP, which is currently running OSX 10.6.8. We were prompted to download the Windows support software, and said 'yes', but it would not allow us to download anything.
Is there a website we could download the 'Windows support software' directly from?
As a result--I think this is due to lack of 'support software'--we are unable to connect to our wireless network for internet while on the WinXP partition.
At this point he cannot locate the original disk that came with his MBP. I'm wondering if that original disk would even be appropriate, since his MBP came with 10.5 originally. He is on his 3d hard drive (Applecare!) and they loaded 10.6.8 this last time.
Thanks,
Greg
<Edited by Host>

GregPAM wrote:
I successfully ran Boot Camp and installed WinXP SP3 on my son's 2009 MBP, which is currently running OSX 10.6.8. We were prompted to download the Windows support software, and said 'yes', but it would not allow us to download anything.
Is there a website we could download the 'Windows support software' directly from?
As a result--I think this is due to lack of 'support software'--we are unable to connect to our wireless network for internet while on the WinXP partition.
At this point he cannot locate the original disk that came with his MBP. I'm wondering if that original disk would even be appropriate, since his MBP came with 10.5 originally. He is on his 3d hard drive (Applecare!) and they loaded 10.6.8 this last time.
Thanks,
Greg
<Edited by Host>
The drivers you need are on the Snow Leopard installtion disc.

Windows support software for bootcamp 5.1.2

Hey guys, I just finished installing windows 8.1 for my mac (MacBook Pro mid 2012). I realised that keyboards function aren't working (sound, light, etc.) and no wifi. It's because I do not have the driver install. The problem is, I cannot find windows support software for bootcamp 5.1.2 at all. Can anyone help me out here? Thanks!

pvongva wrote:
The problem is, I cannot find windows support software for bootcamp 5.1.2 at all. Can anyone help me out here? Thanks!
Boot Camp Assistant gives you an option to download support software during initial setup. If you have skipped this step, you can try with this download: https://support.apple.com/kb/dl1720?locale=en_GB
If that won't work for you, you might have to remove Boot Camp partition and setup all over again.

How long does it normally take to download the windows support software

I am trying to use Boot Camp to install Windows 7 but the system seems to freeze during "Downloading Windows support software..." Does anyone know how long this process normally should take?

600MB so should, 10 minutes max, real? too long by 8 hrs
this is what "support for Windows on Mac" ever since.it went to a DL service
Compare that to 1000s of people installing Lion, iOS and other updates
and that no change or improvement in months and the yr since it was offered.
This is what lack of having a DVD in part, or not just post forall Mac ownerslike any other motherboard vendor does for customers.ps I have had adl link but it is no longer current latest driver set I've been told.

Can not download Windows Support Software on Bootcamp 5.0

Hi guys,
I'm running OS X Mountain Lion 10.8.2 and Bootcamp 5.0.
Recently bought Windows 7 Home Prof. and installed it already via Bootcamp.
All nice and well so far
Only when I'm trying to download the windows support software it starts with the download, but somewhere in the
middle of it stops and comes up with the message that it could not download the file.
I have tested my internet connection and it runs as usual.
My questions are:
1. Is there another place I can get windows support software for Mountain Lion 10.8.2 and download it manually?
2. What's causing my problem?
3. Is it possible to downgrade to an earlier bootcamp version if that solves the issue?
Thank you & looking forward to your ideas.!

PowerGlider wrote:
I have the same situation, very frustrating. When I go to download the support software it stalls with the insallation bar at about 20% complete, then nothing, 20 minutes of nothing moving!
I quit after 20 minutes. What's up with "support" software that doesn't work? If support doesn't work doesn't leave much confidence in anything else.
Read This
Thanks Bob.
I finally got it working.
In the end what was needed was a huge amount of patience.
After about 6 attempts downloading the windows support software and burn it
To a CD, I had another 5 attempts downloading and saving the file to an external
Memory drive.
Sometimes it got stuck at 20%
other times the download bar went to 40-50% and then got stuck with the error message.
During all my attempts I had the same network settings and I always was connected to my broadband Internet via wireless LAN.
Initial time invested was 2-3 days as the waiting always took a lot of time until the error message showed up.
I'm happy that my bootcamp windows finally has the drivers it needs,
But apple should seriously consider to check their download servers as
The next person who has to sit through this process will certainly
Not speak that diplomatic about this experience.
Try again, be patient, 20 mins is nothing.

Cant Download 'Windows Support Software'

Hello,
Im having problems downloading the Windows Support Software'
Im trying to burn the software to a DVD but I get this error (Photo)
What can I do to get this windows software?

During my research, I found this direct link to the software:
http://swcdn.apple.com/content/downloads/33/54/041-2011/pRtCDYcWShMLxFggy3TzFzmf nnWQNFQBfJ/BootCampESD.pkg
With every update, this link changes.
You can find out how to get the newer version here:
http://www.cafe-encounter.net/p824/bootcamp-drivers-direct-download-of-bootcampe sd-pkg
It's fairly easy.

Any luck with windows support software?

Hi
Has anyone had any luck getting past the windows support software not being available on the Apple server? I've got a 17" late 2006 imac and have lion running on it (10.7.4), plus windows 7 home edition but I cannot get the software to download I have tried the old drivers bootcamp 3.3 as I had read you can load those then update but that comes up with the message that the drivers on my machine dont need the update! All very frustrating i should also add that I'm not at all technically minded, any help would be much appreciated...

BCA is the "update" method from 3.3 to 4.0
you can't get there from 3.3 inside Windows
you don't need 4.x drivers on a 2006
if it ain't broken don't fix it
As to why BCA in Lion won't... mystery. Sometimes network settings, sometimes a user has installed Norton and have trouble - which would be the firewall and web access port BCA tries to use is not configured properly.
If I were you I would be sure to buy and use WinClone 3 $20 to make a backup image of Windows to another hard drive (not your OS X boot drive) and then keep that in case you need to restore or reinstall Windows.
Other than graphic driver (AMD etc), security and normal Windows updates, there is nothing from Apple that would help.

Windows support software missing

Hi, Just got a new MacBook Pro 17inch, it came with Lion already installed on it.
I installed Windows 7 using Boot Camp without any problem until I went to install the Windows Support software.
The flash drive that I had plugged in to load the software on I found was empty.
I can't find anything related to Boot Camp on the Windows partition, couldn't find the Apple software update icon anywhere either.
Any suggestions as to how I can get the Windows support software loaded onto windows.
Thanks

Wow Kappy that's got to be a record for the fastest correct response.
Thank you, Thank you, it worked like a charm.
If you were a young lass I'd send you flowers but the best I can do for you is a sixpack of Newcastle Brown Ale.
LOL

Windows support software crashes during load

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