Windows trying to install drivers for iPod...

So here's my problem. Whenever I try to connect my girlfriend's iPod, Windows XP trys to recognize a new device and the driver installation wizard pops up.
I get a popup on the taskbar and Windows tries to install a driver for the iPod. If I cancel the installation it tells me the installation failed and there may be a problem with the device. The same thing happens if I allow the installation to continue as Windows in unable to find the correct driver.
The iPod shows up in Device Manager with an exclamation point. It does not appear in Windows Explorer or iTunes.
Any thoughts would be greatly appreciated. I have tried the 5R's to no effect. I have tried everything I can find in the support articles relating to iPods not being recognized in Windows or iTunes.

I get a popup on the taskbar and Windows tries to install a driver for the iPod. If I cancel the installation it tells me the installation failed and there may be a problem with the device. The same thing happens if I allow the installation to continue as Windows in unable to find the correct driver.
ipods use the standard Windows USB mass storage drivers. it is possible for those to go walkabout on a PC ... if that's what is happening here, the techniques from the following MarkJones post may be of some assistance:
MarkJones: Re: Windows XP (SP2) Laptop only finds generic "New USB 2.0 Device"

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