Windows update assistant

I ran Hp support assistant on my hp pavillion laptop ...it reported my pc which has two partions of 200gb for c drive 8oogb approx for d drive was running loww on space on c ....puzzled i checked c drive ...over 160gb free on d ...drive over 600gb ...why is hp support giving this flase message , and uggesting i clean or buy a bigger hardrive ? my laptops brand new running windows 8.1 fully updated 8gb ram quad core processer and touch led screen so it isnt a basic one ...i suspect its hp dodgy software , speaking of which i updated product detection software and that kept butting in every time i attempted to seek support on the hp website was not impressed , can anyone say why hp assistant is giving this message is it a bug windows clearly shows i have bags of space

I presume you have no hidden partitions.
HPSA works well on some Win 8 systems and not on others, nobody knows the exact reason why it is problematic.  Personally I do no use it as I find it a useless piece of software and have uninstall it.
You may uninstall it and install the most recent version if you wish:
http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html#.VPxxEFItF9B
Please mark my post as SOLVED if it has resolved your problem. It helps others with similar situations.

Similar Messages

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  • Has there been updates to transcription support in a PS 4 Windows Update? Behaviour has changed...

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  • Windows Update Loop - Win 7 Pro - x64 :: Error 80071A91

    Hi, I've been referred to this forum by the Microsoft community from this post: answers.microsoft.com  /en-us/windows/forum/windows_7-system/windows-update-loop-win-7-pro-x64-error-80071a91/b17c5bc5-7977-4f8b-9b45-ecb265886381 (same as below)
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  • Windows Update searching forever on Windows Server 2012 R2

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    We
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  • Windows Updater Not Installing and Troubleshooter Wizard Is Not Working???

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  • Windows Server 2008 R2 x64 - Windows Update Errors...

    Hello,
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    2014-05-13 20:45:13:189  900 f84 AU AU received approval from Ux for 13 updates
    2014-05-13 20:45:13:189  900 f84 AU AU setting pending client directive to 'Progress Ux'
    2014-05-13 20:45:13:219  900 126c AU BeginInteractiveInstall invoked for Download
    2014-05-13 20:45:13:219  900 126c AU Auto-approving update for download, updateId = {1B127611-D28E-4167-A1DC-243A51BC528F}.203, ForUx=1, IsOwnerUx=1, HasDeadline=0, IsMinor=0
    2014-05-13 20:45:13:219  900 126c AU Auto-approving update for download, updateId = {C750962E-9D5E-45CE-9967-AE2D67115966}.202, ForUx=1, IsOwnerUx=1, HasDeadline=0, IsMinor=0
    2014-05-13 20:45:13:219  900 126c AU Auto-approving update for download, updateId = {332AA342-7AC4-4FB4-9C27-C2C9F4EAE6C0}.201, ForUx=1, IsOwnerUx=1, HasDeadline=0, IsMinor=0
    2014-05-13 20:45:13:219  900 126c AU Auto-approving update for download, updateId = {3732354D-3DAE-4E71-B82C-61A12C300F72}.201, ForUx=1, IsOwnerUx=1, HasDeadline=0, IsMinor=0
    2014-05-13 20:45:13:219  900 126c AU Auto-approving update for download, updateId = {A0689F68-807A-4D39-8112-8F931F8D0D85}.202, ForUx=1, IsOwnerUx=1, HasDeadline=0, IsMinor=0
    2014-05-13 20:45:13:220  900 126c AU Auto-approving update for download, updateId = {88126772-A2FD-490A-8C84-787E94DAFE65}.201, ForUx=1, IsOwnerUx=1, HasDeadline=0, IsMinor=0
    2014-05-13 20:45:13:220  900 126c AU Auto-approving update for download, updateId = {DFAA6388-FE05-49D7-A410-71B92D1C1B37}.202, ForUx=1, IsOwnerUx=1, HasDeadline=0, IsMinor=0
    2014-05-13 20:45:13:220  900 126c AU Auto-approving update for download, updateId = {E2186FA0-D10C-4E1D-9619-A4FEB1ECF00B}.201, ForUx=1, IsOwnerUx=1, HasDeadline=0, IsMinor=0
    2014-05-13 20:45:13:220  900 126c AU Auto-approving update for download, updateId = {FA04F2A3-4DB5-4903-A08C-ADDFCF93EE28}.201, ForUx=1, IsOwnerUx=1, HasDeadline=0, IsMinor=0
    2014-05-13 20:45:13:220  900 126c AU Auto-approving update for download, updateId = {7E8ACCAD-2892-4F2D-9549-1FF8BE44AAD1}.203, ForUx=1, IsOwnerUx=1, HasDeadline=0, IsMinor=0
    2014-05-13 20:45:13:220  900 126c AU Auto-approving update for download, updateId = {99C920B7-65AB-4ACD-A4AD-C4F522E4D7A9}.201, ForUx=1, IsOwnerUx=1, HasDeadline=0, IsMinor=0
    2014-05-13 20:45:13:220  900 126c AU Auto-approving update for download, updateId = {EDE986B7-03CE-4B0C-8891-AF09113CB0DB}.200, ForUx=1, IsOwnerUx=1, HasDeadline=0, IsMinor=0
    2014-05-13 20:45:13:220  900 126c AU Auto-approving update for download, updateId = {338B46CC-C71E-4294-A9D3-DF943FFEF642}.201, ForUx=1, IsOwnerUx=1, HasDeadline=0, IsMinor=0
    2014-05-13 20:45:13:220  900 126c AU Auto-approved 13 update(s) for download (for Ux)
    2014-05-13 20:45:13:220  900 126c AU UpdateDownloadProperties: 0 download(s) are still in progress.
    2014-05-13 20:45:13:220  900 126c AU #############
    2014-05-13 20:45:13:220  900 126c AU ## START ##  AU: Download updates
    2014-05-13 20:45:13:220  900 126c AU #########
    2014-05-13 20:45:13:220  900 126c AU   # Approved updates = 13
    2014-05-13 20:45:13:222  900 126c AU AU initiated download, updateId = {1B127611-D28E-4167-A1DC-243A51BC528F}.203, callId = {AE497400-C1FA-434C-96A2-442420AD7155}
    2014-05-13 20:45:13:225  900 1384 DnldMgr *************
    2014-05-13 20:45:13:225  900 126c AU AU initiated download, updateId = {C750962E-9D5E-45CE-9967-AE2D67115966}.202, callId = {10C2CAD4-1000-4CFF-B414-F762841CC51D}
    2014-05-13 20:45:13:225  900 1384 DnldMgr ** START **  DnldMgr: Downloading updates [CallerId = AutomaticUpdatesWuApp]
    2014-05-13 20:45:13:225  900 1384 DnldMgr *********
    2014-05-13 20:45:13:226  900 1384 DnldMgr   * Call ID = {AE497400-C1FA-434C-96A2-442420AD7155}
    2014-05-13 20:45:13:226  900 1384 DnldMgr   * Priority = 3, Interactive = 1, Owner is system = 1, Explicit proxy = 0, Proxy session id = 2, ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2014-05-13 20:45:13:226  900 1384 DnldMgr   * Updates to download = 1
    2014-05-13 20:45:13:226  900 1384 Agent   *   Title = Security Update for Windows Server 2008 R2 x64 Edition (KB2868626)
    2014-05-13 20:45:13:226  900 1384 Agent   *   UpdateId = {1B127611-D28E-4167-A1DC-243A51BC528F}.203
    2014-05-13 20:45:13:226  900 1384 Agent   *     Bundles 1 updates:
    2014-05-13 20:45:13:226  900 1384 Agent   *       {7E051B49-3C92-45B0-9138-97BEDCE52225}.201
    2014-05-13 20:45:13:229  900 1384 DnldMgr ***********  DnldMgr: New download job [UpdateId = {7E051B49-3C92-45B0-9138-97BEDCE52225}.201]  ***********
    2014-05-13 20:45:13:229  900 1384 DnldMgr   * Queueing update for download handler request generation.
    2014-05-13 20:45:13:229  900 1384 DnldMgr Generating download request for update {7E051B49-3C92-45B0-9138-97BEDCE52225}.201
    2014-05-13 20:45:13:239  900 1384 Handler Generating request for CBS update 7E051B49-3C92-45B0-9138-97BEDCE52225 in sandbox C:\Windows\SoftwareDistribution\Download\b29165aeaa9b7c6358a11fe608ad59db
    2014-05-13 20:45:13:239  900 1384 Handler Selected payload type is ptExpress
    2014-05-13 20:45:13:240  900 126c AU AU initiated download, updateId = {332AA342-7AC4-4FB4-9C27-C2C9F4EAE6C0}.201, callId = {C6D9C785-32FE-4AD7-9DEB-C7105A3C1262}
    2014-05-13 20:45:13:240  900 1384 Handler UH: DpxRestoreJob returned 0x80070002
    2014-05-13 20:45:13:240  900 1384 Handler Detected download state is dsHavePackage
    2014-05-13 20:45:13:243  900 126c AU AU initiated download, updateId = {3732354D-3DAE-4E71-B82C-61A12C300F72}.201, callId = {F055F0F1-9AE5-433A-A2BD-03D142912DA1}
    2014-05-13 20:45:13:247  900 126c AU AU initiated download, updateId = {A0689F68-807A-4D39-8112-8F931F8D0D85}.202, callId = {326F2698-90E8-421E-B5B1-2A64797E7842}
    2014-05-13 20:45:13:250  900 126c AU AU initiated download, updateId = {88126772-A2FD-490A-8C84-787E94DAFE65}.201, callId = {065E2D23-EF67-47E1-8C87-440BD7137483}
    2014-05-13 20:45:13:253  900 126c AU AU initiated download, updateId = {DFAA6388-FE05-49D7-A410-71B92D1C1B37}.202, callId = {606C3C01-D996-4932-A142-30A8B192F2C0}
    2014-05-13 20:45:13:256  900 126c AU AU initiated download, updateId = {E2186FA0-D10C-4E1D-9619-A4FEB1ECF00B}.201, callId = {4805FBCE-4AB1-4751-A8AE-0847B69EA142}
    2014-05-13 20:45:13:259  900 126c AU AU initiated download, updateId = {FA04F2A3-4DB5-4903-A08C-ADDFCF93EE28}.201, callId = {04DDA2A9-B6C8-47F0-BE70-B0F50D7A6BA2}
    2014-05-13 20:45:13:262  900 126c AU AU initiated download, updateId = {7E8ACCAD-2892-4F2D-9549-1FF8BE44AAD1}.203, callId = {E0241A77-09F1-4498-97A6-DDD57483954E}
    2014-05-13 20:45:13:266  900 126c AU AU initiated download, updateId = {99C920B7-65AB-4ACD-A4AD-C4F522E4D7A9}.201, callId = {52A53948-0632-4E15-A14A-841FB5C95F61}
    2014-05-13 20:45:13:269  900 126c AU AU initiated download, updateId = {EDE986B7-03CE-4B0C-8891-AF09113CB0DB}.200, callId = {AB354496-CB3D-4A07-9F3C-1069C43C61E1}
    2014-05-13 20:45:13:272  900 126c AU AU initiated download, updateId = {338B46CC-C71E-4294-A9D3-DF943FFEF642}.201, callId = {E7AB48E8-5603-48BD-A051-1CCA7DFF4652}
    2014-05-13 20:45:13:272  900 126c AU   # Pending download calls = 13
    2014-05-13 20:45:13:272  900 126c AU <<## SUBMITTED ## AU: Download updates
    2014-05-13 20:45:13:279  900 f84 AU Getting featured update notifications.  fIncludeDismissed = true
    2014-05-13 20:45:13:279  900 f84 AU No featured updates available.
    2014-05-13 20:45:17:040  900 f84 Handler FATAL: CBS called Error with 0x80073712,
    2014-05-13 20:45:17:041  900 1384 Handler FATAL: UH: 0x80073712: Async stage operation failed in CUHCbsHandler::StageCbsPackage
    2014-05-13 20:45:17:056  900 1384 Handler FATAL: Request generation for CBS update complete with hr=0x80073712 and pfResetSandbox=0
    2014-05-13 20:45:17:056  900 1384 Handler FATAL: Error source is 106.
    2014-05-13 20:45:17:056  900 1384 DnldMgr FATAL: DM:CAgentDownloadManager::GenerateAllDownloadRequests: GenerateDownloadRequest failed with 0x80073712.
    2014-05-13 20:45:17:056  900 1384 DnldMgr Error 0x80073712 occurred while downloading update; notifying dependent calls.
    2014-05-13 20:45:17:254  900 1384 Agent *********
    2014-05-13 20:45:17:254  900 12d0 AU >>##  RESUMED  ## AU: Download update [UpdateId = {1B127611-D28E-4167-A1DC-243A51BC528F}]
    2014-05-13 20:45:17:254  900 1384 Agent **  END  **  Agent: Downloading updates [CallerId = AutomaticUpdatesWuApp]
    2014-05-13 20:45:17:254  900 12d0 AU   # WARNING: Download failed, error = 0x80073712
    2014-05-13 20:45:17:254  900 1384 Agent *************
    2014-05-13 20:45:17:259  900 1384 DnldMgr *************
    2014-05-13 20:45:17:259  900 1384 DnldMgr ** START **  DnldMgr: Downloading updates [CallerId = AutomaticUpdatesWuApp]
    2014-05-13 20:45:17:259  900 1384 DnldMgr *********
    2014-05-13 20:45:17:259  900 1384 DnldMgr   * Call ID = {10C2CAD4-1000-4CFF-B414-F762841CC51D}
    2014-05-13 20:45:17:259  900 1384 DnldMgr   * Priority = 3, Interactive = 1, Owner is system = 1, Explicit proxy = 0, Proxy session id = 2, ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2014-05-13 20:45:17:259  900 1384 DnldMgr   * Updates to download = 1
    2014-05-13 20:45:17:259  900 1384 Agent   *   Title = Security Update for Windows Server 2008 R2 x64 Edition (KB2872339)
    2014-05-13 20:45:17:259  900 1384 Agent   *   UpdateId = {C750962E-9D5E-45CE-9967-AE2D67115966}.202
    2014-05-13 20:45:17:259  900 1384 Agent   *     Bundles 2 updates:
    2014-05-13 20:45:17:259  900 1384 Agent   *       {45AFABD9-B938-457D-95EA-A32C2FA19D37}.202
    2014-05-13 20:45:17:259  900 1384 Agent   *       {1E81D165-A493-4813-8526-04D8F35C37D8}.202
    2014-05-13 20:45:17:262  900 1384 DnldMgr ***********  DnldMgr: New download job [UpdateId = {45AFABD9-B938-457D-95EA-A32C2FA19D37}.202]  ***********
    2014-05-13 20:45:17:263  900 1384 DnldMgr   * All files for update were already downloaded and are valid.
    2014-05-13 20:45:17:263  900 1384 DnldMgr ***********  DnldMgr: New download job [UpdateId = {1E81D165-A493-4813-8526-04D8F35C37D8}.202]  ***********
    2014-05-13 20:45:17:263  900 1384 DnldMgr   * Queueing update for download handler request generation.
    2014-05-13 20:45:17:263  900 1384 DnldMgr Generating download request for update {1E81D165-A493-4813-8526-04D8F35C37D8}.202
    2014-05-13 20:45:17:269  900 1384 Handler Generating request for CBS update 1E81D165-A493-4813-8526-04D8F35C37D8 in sandbox C:\Windows\SoftwareDistribution\Download\371b4bee540898fe91c5fa6958cf73cc
    2014-05-13 20:45:17:270  900 1384 Handler Selected payload type is ptExpress
    2014-05-13 20:45:17:271  900 1384 Handler UH: DpxRestoreJob returned 0x80070002
    2014-05-13 20:45:17:271  900 1384 Handler Detected download state is dsHavePackage
    2014-05-13 20:45:18:265  900 f84 Handler FATAL: CBS called Error with 0x80073712,
    2014-05-13 20:45:18:266  900 1384 Handler FATAL: UH: 0x80073712: Async stage operation failed in CUHCbsHandler::StageCbsPackage
    2014-05-13 20:45:18:267  900 1384 Handler FATAL: Request generation for CBS update complete with hr=0x80073712 and pfResetSandbox=0
    2014-05-13 20:45:18:267  900 1384 Handler FATAL: Error source is 106.
    2014-05-13 20:45:18:267  900 1384 DnldMgr FATAL: DM:CAgentDownloadManager::GenerateAllDownloadRequests: GenerateDownloadRequest failed with 0x80073712.
    2014-05-13 20:45:18:267  900 1384 DnldMgr Error 0x80073712 occurred while downloading update; notifying dependent calls.
    2014-05-13 20:45:18:307  900 1384 Agent *********
    2014-05-13 20:45:18:307  900 12d0 AU >>##  RESUMED  ## AU: Download update [UpdateId = {C750962E-9D5E-45CE-9967-AE2D67115966}]
    2014-05-13 20:45:18:307  900 1384 Agent **  END  **  Agent: Downloading updates [CallerId = AutomaticUpdatesWuApp]
    2014-05-13 20:45:18:307  900 12d0 AU   # WARNING: Download failed, error = 0x80073712
    2014-05-13 20:45:18:307  900 1384 Agent *************
    2014-05-13 20:45:18:310  900 1384 DnldMgr *************
    2014-05-13 20:45:18:310  900 1384 DnldMgr ** START **  DnldMgr: Downloading updates [CallerId = AutomaticUpdatesWuApp]
    2014-05-13 20:45:18:310  900 1384 DnldMgr *********
    2014-05-13 20:45:18:310  900 1384 DnldMgr   * Call ID = {C6D9C785-32FE-4AD7-9DEB-C7105A3C1262}
    2014-05-13 20:45:18:310  900 1384 DnldMgr   * Priority = 3, Interactive = 1, Owner is system = 1, Explicit proxy = 0, Proxy session id = 2, ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2014-05-13 20:45:18:310  900 1384 DnldMgr   * Updates to download = 1
    2014-05-13 20:45:18:310  900 1384 Agent   *   Title = Security Update for Windows Server 2008 R2 x64 Edition (KB2839894)
    2014-05-13 20:45:18:310  900 1384 Agent   *   UpdateId = {332AA342-7AC4-4FB4-9C27-C2C9F4EAE6C0}.201
    2014-05-13 20:45:18:310  900 1384 Agent   *     Bundles 1 updates:
    2014-05-13 20:45:18:310  900 1384 Agent   *       {B4DB0FFF-81FE-4D1D-BF01-D59B829303FC}.201
    2014-05-13 20:45:18:314  900 1384 DnldMgr ***********  DnldMgr: New download job [UpdateId = {B4DB0FFF-81FE-4D1D-BF01-D59B829303FC}.201]  ***********
    2014-05-13 20:45:18:314  900 1384 DnldMgr   * Queueing update for download handler request generation.
    2014-05-13 20:45:18:314  900 1384 DnldMgr Generating download request for update {B4DB0FFF-81FE-4D1D-BF01-D59B829303FC}.201
    2014-05-13 20:45:18:321  900 1384 Handler Generating request for CBS update B4DB0FFF-81FE-4D1D-BF01-D59B829303FC in sandbox C:\Windows\SoftwareDistribution\Download\7d02b28581a54bc209cde32aa0661586
    2014-05-13 20:45:18:321  900 1384 Handler Selected payload type is ptExpress
    2014-05-13 20:45:18:322  900 1384 Handler UH: DpxRestoreJob returned 0x80070002
    2014-05-13 20:45:18:322  900 1384 Handler Detected download state is dsHavePackage
    2014-05-13 20:45:18:655  900 f84 Handler FATAL: CBS called Error with 0x80073712,
    2014-05-13 20:45:18:655  900 1384 Handler FATAL: UH: 0x80073712: Async stage operation failed in CUHCbsHandler::StageCbsPackage
    2014-05-13 20:45:18:656  900 1384 Handler FATAL: Request generation for CBS update complete with hr=0x80073712 and pfResetSandbox=0
    2014-05-13 20:45:18:656  900 1384 Handler FATAL: Error source is 106.
    2014-05-13 20:45:18:656  900 1384 DnldMgr FATAL: DM:CAgentDownloadManager::GenerateAllDownloadRequests: GenerateDownloadRequest failed with 0x80073712.
    2014-05-13 20:45:18:656  900 1384 DnldMgr Error 0x80073712 occurred while downloading update; notifying dependent calls.
    2014-05-13 20:45:18:680  900 1384 Agent *********
    2014-05-13 20:45:18:680  900 12d0 AU >>##  RESUMED  ## AU: Download update [UpdateId = {332AA342-7AC4-4FB4-9C27-C2C9F4EAE6C0}]
    2014-05-13 20:45:18:680  900 1384 Agent **  END  **  Agent: Downloading updates [CallerId = AutomaticUpdatesWuApp]
    2014-05-13 20:45:18:680  900 12d0 AU   # WARNING: Download failed, error = 0x80073712
    2014-05-13 20:45:18:680  900 1384 Agent *************
    2014-05-13 20:45:18:684  900 1384 DnldMgr *************
    2014-05-13 20:45:18:684  900 1384 DnldMgr ** START **  DnldMgr: Downloading updates [CallerId = AutomaticUpdatesWuApp]
    2014-05-13 20:45:18:684  900 1384 DnldMgr *********
    2014-05-13 20:45:18:684  900 1384 DnldMgr   * Call ID = {F055F0F1-9AE5-433A-A2BD-03D142912DA1}
    2014-05-13 20:45:18:684  900 1384 DnldMgr   * Priority = 3, Interactive = 1, Owner is system = 1, Explicit proxy = 0, Proxy session id = 2, ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2014-05-13 20:45:18:684  900 1384 DnldMgr   * Updates to download = 1
    2014-05-13 20:45:18:684  900 1384 Agent   *   Title = Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2742599)
    2014-05-13 20:45:18:684  900 1384 Agent   *   UpdateId = {3732354D-3DAE-4E71-B82C-61A12C300F72}.201
    2014-05-13 20:45:18:684  900 1384 Agent   *     Bundles 1 updates:
    2014-05-13 20:45:18:684  900 1384 Agent   *       {D7F10B98-0B4D-402C-B0A5-FF2135F8620C}.201
    2014-05-13 20:45:18:687  900 1384 DnldMgr ***********  DnldMgr: New download job [UpdateId = {D7F10B98-0B4D-402C-B0A5-FF2135F8620C}.201]  ***********
    2014-05-13 20:45:18:687  900 1384 DnldMgr   * Queueing update for download handler request generation.
    2014-05-13 20:45:18:687  900 1384 DnldMgr Generating download request for update {D7F10B98-0B4D-402C-B0A5-FF2135F8620C}.201
    2014-05-13 20:45:19:325  900 1384 Handler Generating request for CBS update D7F10B98-0B4D-402C-B0A5-FF2135F8620C in sandbox C:\Windows\SoftwareDistribution\Download\44b836e953f10e780a421d6fb4995a79
    2014-05-13 20:45:19:325  900 1384 Handler Selected payload type is ptExpress
    2014-05-13 20:45:19:326  900 1384 Handler UH: DpxRestoreJob returned 0x80070002
    2014-05-13 20:45:19:326  900 1384 Handler Detected download stat
    M Tipler

    Unfortunately that made no difference - the updates still won't install and the checksur.log file still contains the same data...
    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.22471
    Package Version 25.0
    2014-05-14 08:15
    Checking Windows Servicing Packages
    Checking Package Manifests and Catalogs
    Checking Package Watchlist
    Checking Component Watchlist
    Checking Packages
    Checking Component Store
    (f)    CSI Missing Winning Component Key    0x00000000    amd64_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.18113_none_27ac1dcabbfe37b8        
    (f)    CSI Missing Winning Component Key    0x00000000    amd64_microsoft-windows-smss_31bf3856ad364e35_6.1.7601.18113_none_0a5f8ec22fd235a9        
    (f)    CSI Missing Winning Component Key    0x00000000    wow64_microsoft-windows-smss_31bf3856ad364e35_6.1.7601.18113_none_14b439146432f7a4        
    (f)    CSI Missing Winning Component Key    0x00000000    wow64_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.18113_none_3200c81cf05ef9b3        
    Summary:
    Seconds executed: 446
     Found 4 errors
      CSI Missing Winning Component Key Total count: 4
    (w)    Unable to get system disk properties    0x0000045D    IOCTL_STORAGE_QUERY_PROPERTY    Disk Cache    
    Looks like a repair install is required. I'll keep you updated.
    M Tipler

  • Blue Screen Crash Running Windows Update on Reboot

    I installed Windows 7 and Boot Camp Support Software. Installation went smoothly and no problems. When I run Windows Update, it requires a system reboot; however, each time I boot into the Windows partition, I get the dreaded blue screen of death. Then on reboot, Windows runs startup repair and restores the last installation. I think the problem might be that I am installing too many updates at a single time but not sure if it's something to do with the Boot Camp partition. I deleted the Windows partition and reinstalled Boot Camp but the problem persists. Windows 7 works fine, but can't seem to install updates.

    Did you get the Apple drivers installed off your OS X DVD?
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    Try getting those installed before Windows updates more.
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    No need to deal with Boot Camp Assistant again, all that does is set aside and create a partition to begin with.

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    I love everything about my yoga2 pro, except, when I got it I installed a win 8.1 upgrade because windows told me to. everything seemed to be fine.
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  • [Help] Windows 8.1 - Windows Update Cleanup not clearing

    Hi guys,
    I've been troubleshooting my MSI Laptop GE40 for quite awhile now, but I am just unable to find a solution online.
    My laptop is running Windows 8.1, I was doing some cleaning up for my laptop using Disk Cleanup.
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    but it doesn't make sense that if the update is permanent, and not able to be removed, why is it appearing on the "Windows Update Cleanup"
    I would appreciate if someone can assist me on this issue. Thanks.

    Hi Orrpeesai,
    We could use the TrustedInstaller.exe to clean up the update
    To remove those update files, we need to start the TrustedInstaller by enabling something small, that isn't installed by default (like telnet):
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    Fangzhou CHEN
    Fangzhou CHEN
    TechNet Community Support

  • Windows Update fails on Server 2012 R2 Virtual Machine

    I have set up a virtual network with two virtual machines. The first VM is Server 2008 R2 and is set up as a domain controller. The second VM is Server 2012 R2, and has been joined to the domain.  The DC (TestVM1) is also set up as a DNS server. 
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    2014-10-17 18:26:14:235  800 950 Setup FATAL: GetClientUpdateUrl failed, err = 0x8024D009
    2014-10-17 18:26:26:238  800 950 Misc WARNING: Send failed with hr = 80072ee7.
    2014-10-17 18:26:26:238  800 950 Misc WARNING: Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <None>
    2014-10-17 18:26:26:238  800 950 Misc WARNING: Send request failed, hr:0x80072ee7
    2014-10-17 18:26:26:238  800 950 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://v4.download.windowsupdate.com/c/msdownload/update/others/2014/08/13518740_b1b71791444e5dec0018bcd60303445108442c12.cab>.
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    2014-10-17 18:26:26:238  800 950 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x8024402c
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    2014-10-28 14:28:46:104  696 4a4 WuTask Uninit WU Task Manager
    2014-10-28 14:28:46:198  696 4a4 Service *********
    2014-10-28 14:28:46:198  696 4a4 Service **  END  **  Service: Service exit [Exit code = 0x240001]
    2014-10-28 14:28:46:198  696 4a4 Service *************
    2014-10-28 14:29:24:198  696 5c8 Misc ===========  Logging initialized (build: 7.9.9600.17092, tz: -0400)  ===========
    2014-10-28 14:29:24:198  696 5c8 Misc   = Process: C:\Windows\system32\svchost.exe
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    2014-10-28 14:29:24:198  696 5c8 Service ** START **  Service: Service startup
    2014-10-28 14:29:24:198  696 5c8 Service *********
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    2014-10-28 14:29:24:214  696 5c8 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 1.
    2014-10-28 14:29:24:214  696 5c8 Service UpdateNetworkState Ipv4, cNetworkInterfaces = 1.
    2014-10-28 14:29:24:214  696 5c8 Agent   * Network state: Connected
    2014-10-28 14:29:24:214  696 5c8 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 1.
    2014-10-28 14:29:24:214  696 5c8 Service UpdateNetworkState Ipv4, cNetworkInterfaces = 1.
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    2014-10-28 14:29:24:510  696 5c8 DtaStor Default service for AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2014-10-28 14:29:24:542  696 5c8 DtaStor Data store successfully created
    2014-10-28 14:29:24:542  696 5c8 Agent ***********  Agent: Initializing global settings cache  ***********
    2014-10-28 14:29:24:542  696 5c8 Agent   * Endpoint Provider: 00000000-0000-0000-0000-000000000000
    2014-10-28 14:29:24:542  696 5c8 Agent   * WSUS server: <NULL>
    2014-10-28 14:29:24:542  696 5c8 Agent   * WSUS status server: <NULL>
    2014-10-28 14:29:24:542  696 5c8 Agent   * Target group: (Unassigned Computers)
    2014-10-28 14:29:24:542  696 5c8 Agent   * Windows Update access disabled: No
    2014-10-28 14:29:24:542  696 5c8 Misc WARNING: Network Cost is assumed to be not supported as something failed with trying to get handles to wcmapi.dll
    2014-10-28 14:29:24:542  696 5c8 WuTask WuTaskManager delay initialize completed successfully..
    2014-10-28 14:29:24:542  696 5c8 Report WARNING: Failed to initialize event uploader for new server {9482F4B4-E343-43B6-B170-9A65BC822C77} with hr = 8024043d.
    2014-10-28 14:29:24:542  696 5c8 Report CWERReporter::Init succeeded
    2014-10-28 14:29:24:542  696 5c8 Agent ***********  Agent: Initializing Windows Update Agent  ***********
    2014-10-28 14:29:24:542  696 5c8 DnldMgr Download manager restoring 0 downloads
    2014-10-28 14:29:24:557  696 5c8 AU ###########  AU: Initializing Automatic Updates  ###########
    2014-10-28 14:29:24:557  696 5c8 AU AIR Mode is disabled
    2014-10-28 14:29:24:557  696 5c8 AU   # AU disabled through User preference
    2014-10-28 14:29:24:557  696 5c8 AU   # Will interact with non-admins (Non-admins are elevated (User preference))
    2014-10-28 14:29:24:557  696 5c8 AU WARNING: Failed to get Wu Exemption info from NLM, assuming not exempt, error = 0x80240037
    2014-10-28 14:29:24:557  696 5c8 AU AU finished delayed initialization
    2014-10-28 14:29:24:557  696 234 DnldMgr Asking handlers to reconcile their sandboxes
    2014-10-28 14:29:35:776  696 578 IdleTmr Incremented idle timer priority operation counter to 1
    2014-10-28 14:29:37:307  696 52c AU Triggering AU detection through DetectNow API
    2014-10-28 14:29:37:307  696 52c AU Triggering Online detection (interactive)
    2014-10-28 14:29:37:323  696 5c8 AU #############
    2014-10-28 14:29:37:323  696 5c8 AU ## START ##  AU: Search for updates
    2014-10-28 14:29:37:323  696 5c8 AU #########
    2014-10-28 14:29:37:323  696 5c8 SLS Retrieving SLS response from server...
    2014-10-28 14:29:37:323  696 5c8 SLS Making request with URL
    HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=871&L=en-US&P=&PT=0x7&WUA=7.9.9600.17092
    2014-10-28 14:29:58:339  696 5c8 Misc WARNING: Proxy List used: <172.25.7.9:80> Bypass List used : <(null)> Auth Schemes used : <None>
    2014-10-28 14:29:58:339  696 5c8 Misc WARNING: Send request failed, hr:0x80072ee2
    2014-10-28 14:29:58:339  696 5c8 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=871&L=en-US&P=&PT=0x7&WUA=7.9.9600.17092>.
    error 0x80072ee2
    2014-10-28 14:29:58:339  696 5c8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee2
    2014-10-28 14:29:58:339  696 5c8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072ee2
    2014-10-28 14:29:58:339  696 5c8 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072ee2
    2014-10-28 14:29:58:339  696 5c8 SLS FATAL: SLS:CSLSDownloader::GetUrlContent: DoFileDownload failed with 0x80072ee2.
    2014-10-28 14:29:58:339  696 5c8 SLS FATAL: GetResponse failed with hresult 0x80072ee2...
    2014-10-28 14:29:58:339  696 5c8 EP FATAL: EP: CSLSEndpointProvider::GetWUClientDataAndInitParser - failed to get SLS data, error = 0x80072EE2
    2014-10-28 14:29:58:339  696 5c8 EP FATAL: EP: CSLSEndpointProvider::GetEndpointFromSLS - Failed to get client data and init parser, error = 0x80072EE2
    2014-10-28 14:29:58:339  696 5c8 EP FATAL: Failed to obtain 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SecondaryServiceAuth URL, error = 0x80072EE2
    2014-10-28 14:29:58:339  696 5c8 Agent WARNING: Failed to obtain the authorization cab URL for service 117cab2d-82b1-4b5a-a08c-4d62dbee7782, hr=0
    2014-10-28 14:29:58:339  696 5c8 Agent FATAL: Caller Service Recovery failed to opt in to service 117cab2d-82b1-4b5a-a08c-4d62dbee7782, hr=0X80072EE2
    2014-10-28 14:29:58:339  696 5c8 IdleTmr WU operation (CSearchCall::Init ID 1) started; operation # 7; does use network; is not at background priority
    2014-10-28 14:29:58:339  696 5c8 IdleTmr Incremented PDC RefCount for Network to 1
    2014-10-28 14:29:58:339  696 5c8 IdleTmr Incremented idle timer priority operation counter to 2
    2014-10-28 14:29:58:385  696 5c8 Report ***********  Report: Initializing static reporting data  ***********
    2014-10-28 14:29:58:385  696 5c8 Report   * OS Version = 6.3.9600.0.0.196880
    2014-10-28 14:29:58:385  696 5c8 Report   * OS Product Type = 0x00000007
    2014-10-28 14:29:58:401  696 5c8 Report   * Computer Brand = VMware, Inc.
    2014-10-28 14:29:58:401  696 5c8 Report   * Computer Model = VMware Virtual Platform
    2014-10-28 14:29:58:401  696 5c8 Report   * Platform Role = 1
    2014-10-28 14:29:58:401  696 5c8 Report   * AlwaysOn/AlwaysConnected (AOAC) = 0
    2014-10-28 14:29:58:401  696 5c8 Report   * Bios Revision = 6.00
    2014-10-28 14:29:58:401  696 5c8 Report   * Bios Name = PhoenixBIOS 4.0 Release 6.0    
    2014-10-28 14:29:58:401  696 5c8 Report   * Bios Release Date = 2013-08-16T00:00:00
    2014-10-28 14:29:58:401  696 5c8 Report   * Bios Sku Number unavailable.
    2014-10-28 14:29:58:401  696 5c8 Report   * Bios Vendor = Phoenix Technologies LTD
    2014-10-28 14:29:58:401  696 5c8 Report   * Bios Family unavailable.
    2014-10-28 14:29:58:401  696 5c8 Report   * Bios Major Release = 4
    2014-10-28 14:29:58:401  696 5c8 Report   * Bios Minor Release = 6
    2014-10-28 14:29:58:401  696 5c8 Report   * Locale ID = 1033
    2014-10-28 14:29:58:401  696 5c8 Agent *** START ***  Queueing Finding updates [CallerId = AutomaticUpdatesWuApp  Id = 1]
    2014-10-28 14:29:58:401  696 5c8 AU <<## SUBMITTED ## AU: Search for updates  [CallId = {4A8CCE12-100B-4178-998D-608DFBB0B2D0} ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}]
    2014-10-28 14:29:58:432  696 b0c Agent ***  END  ***  Queueing Finding updates [CallerId = AutomaticUpdatesWuApp  Id = 1]
    2014-10-28 14:29:58:432  696 b0c Agent *************
    2014-10-28 14:29:58:432  696 b0c Agent ** START **  Agent: Finding updates [CallerId = AutomaticUpdatesWuApp  Id = 1]
    2014-10-28 14:29:58:432  696 b0c Agent *********
    2014-10-28 14:29:58:432  696 b0c Agent   * Online = Yes; Ignore download priority = No
    2014-10-28 14:29:58:432  696 b0c Agent   * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1
    or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
    2014-10-28 14:29:58:432  696 b0c Agent   * ServiceID = {9482F4B4-E343-43B6-B170-9A65BC822C77} Windows Update
    2014-10-28 14:29:58:432  696 b0c Agent   * Search Scope = {Machine & All Users}
    2014-10-28 14:29:58:432  696 b0c Agent   * Caller SID for Applicability: S-1-5-21-600452275-980750782-2124898778-9669
    2014-10-28 14:29:58:432  696 b0c SLS Retrieving SLS response from server...
    2014-10-28 14:29:58:432  696 b0c SLS Making request with URL
    HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=871&L=en-US&P=&PT=0x7&WUA=7.9.9600.17092
    2014-10-28 14:29:59:135  696 b0c Misc Validating signature for C:\Windows\SoftwareDistribution\SLS\9482F4B4-E343-43B6-B170-9A65BC822C77\sls.cab with dwProvFlags 0x00000080:
    2014-10-28 14:29:59:135  696 b0c Misc  Microsoft signed: NA
    2014-10-28 14:29:59:135  696 b0c Misc  Infrastructure signed: Yes
    2014-10-28 14:29:59:135  696 b0c Misc Validating signature for C:\Windows\SoftwareDistribution\SLS\9482F4B4-E343-43B6-B170-9A65BC822C77\TMP3958.tmp with dwProvFlags 0x00000080:
    2014-10-28 14:29:59:135  696 b0c Misc  Microsoft signed: NA
    2014-10-28 14:29:59:135  696 b0c Misc  Infrastructure signed: Yes
    2014-10-28 14:29:59:135  696 b0c EP Got 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SecondaryServiceAuth URL: "117cab2d-82b1-4b5a-a08c-4d62dbee7782"
    2014-10-28 14:29:59:135  696 b0c SLS FATAL: SLS:CSLSRequest::RetrieveAdditionalAttributesIfRequired: CoCreateInstance failed with 0x80040154.
    2014-10-28 14:29:59:135  696 b0c Agent WARNING: Failed to retrieve SLS response data for service 117cab2d-82b1-4b5a-a08c-4d62dbee7782, error = 0x80040154
    2014-10-28 14:29:59:135  696 b0c Agent FATAL: Caller Service Recovery failed to opt in to service 117cab2d-82b1-4b5a-a08c-4d62dbee7782, hr=0X80040154
    2014-10-28 14:29:59:135  696 b0c EP Got 9482F4B4-E343-43B6-B170-9A65BC822C77 redir Client/Server URL: "https://fe2.update.microsoft.com/v6/ClientWebService/client.asmx"
    2014-10-28 14:29:59:135  696 b0c Setup Checking for agent SelfUpdate
    2014-10-28 14:29:59:135  696 b0c Setup Client version: Core: 7.9.9600.17092  Aux: 7.9.9600.17031
    2014-10-28 14:29:59:135  696 b0c EP Got 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SelfUpdate URL: "https://fe2.update.microsoft.com/v10/3/windowsupdate/selfupdate"
    2014-10-28 14:30:00:151  696 b0c Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab with dwProvFlags 0x00000080:
    2014-10-28 14:30:00:151  696 b0c Misc  Microsoft signed: NA
    2014-10-28 14:30:00:151  696 b0c Misc  Infrastructure signed: Yes
    2014-10-28 14:30:00:151  696 b0c Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\TMP3D51.tmp with dwProvFlags 0x00000080:
    2014-10-28 14:30:00:167  696 b0c Misc  Microsoft signed: NA
    2014-10-28 14:30:00:167  696 b0c Misc  Infrastructure signed: Yes
    2014-10-28 14:30:00:167  696 b0c Setup FATAL: GetClientUpdateUrl failed, err = 0x8024D009
    2014-10-28 14:30:00:167  696 b0c Setup Skipping SelfUpdate check based on the /SKIP directive in wuident
    2014-10-28 14:30:00:167  696 b0c Setup SelfUpdate check completed.  SelfUpdate is NOT required.
    2014-10-28 14:30:00:323  696 b0c PT +++++++++++  PT: Synchronizing server updates  +++++++++++
    2014-10-28 14:30:00:323  696 b0c PT   + ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL =
    https://fe2.update.microsoft.com/v6/ClientWebService/client.asmx
    2014-10-28 14:30:01:104  696 b0c PT WARNING: Cached cookie has expired or new PID is available
    2014-10-28 14:30:01:104  696 b0c PT WARNING: PTWarn: Anonymous plug-in skipped for WU
    2014-10-28 14:30:01:198  696 b0c Agent Reading cached app categories using lifetime 604800 seconds
    2014-10-28 14:30:01:198  696 b0c Agent Read 1 cached app categories
    2014-10-28 14:30:40:917  696 b0c PT WARNING: ECP: Failed to validate cab file digest downloaded from
    http://download.windowsupdate.com/d/msdownload/update/others/2013/09/9242543_a77d372b9c8b13c599a3daf4b321ea1903da9a72.cab with error 0x80091007
    2014-10-28 14:30:40:917  696 b0c PT WARNING: ECP: This roundtrip contained some optimized updates which failed. New Update count = 57, Old Count = 60
    2014-10-28 14:30:41:151  696 b0c PT   + SyncUpdates round trips: 14
    2014-10-28 14:30:41:151  696 b0c PT WARNING: Sync of Updates: 0x8024402f
    2014-10-28 14:30:41:151  696 b0c PT WARNING: SyncServerUpdatesInternal failed: 0x8024402f
    2014-10-28 14:30:41:151  696 b0c Agent   * WARNING: Failed to synchronize, error = 0x8024402F
    2014-10-28 14:30:41:151  696 b0c Agent   * WARNING: Exit code = 0x8024402F
    2014-10-28 14:30:41:151  696 b0c Agent *********
    2014-10-28 14:30:41:151  696 b0c Agent **  END  **  Agent: Finding updates [CallerId = AutomaticUpdatesWuApp  Id = 1]
    2014-10-28 14:30:41:151  696 b0c Agent *************
    2014-10-28 14:30:41:151  696 b0c Agent WARNING: WU client failed Searching for update with error 0x8024402f
    2014-10-28 14:30:41:151  696 b0c IdleTmr WU operation (CSearchCall::Init ID 1, operation # 7) stopped; does use network; is not at background priority
    2014-10-28 14:30:41:151  696 b0c IdleTmr Decremented PDC RefCount for Network to 0
    2014-10-28 14:30:41:151  696 b0c IdleTmr Decremented idle timer priority operation counter to 1
    2014-10-28 14:30:41:151  696 6fc AU >>##  RESUMED  ## AU: Search for updates [CallId = {4A8CCE12-100B-4178-998D-608DFBB0B2D0} ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}]
    2014-10-28 14:30:41:151  696 6fc AU   # WARNING: Search callback failed, result = 0x8024402F
    2014-10-28 14:30:41:151  696 6fc AU #########
    2014-10-28 14:30:41:151  696 6fc AU ##  END  ##  AU: Search for updates  [CallId = {4A8CCE12-100B-4178-998D-608DFBB0B2D0} ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}]
    2014-10-28 14:30:41:151  696 6fc AU #############
    2014-10-28 14:30:41:151  696 6fc AU All AU searches complete.
    2014-10-28 14:30:41:151  696 6fc AU   # WARNING: Failed to find updates with error code 8024402f
    Derek
    Systems Engineer
    Derek Desktop Engineer

  • I made a dual boot of windows 7 and mac os x lion in my macbook pro .i installed m icrosoft support software also. now, can i install windows updates? do i turn on the automatic updating of updates? does hot fix of microsoft helps in stop freezing?

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  • Unable to switch from Windows Update to Microsoft Update

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    Hi,
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    Roger Lu
    TechNet Community Support

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