Windows Update Client failed to detect with error 0xc8000247 after using Lenovo System Update 5

My Windows 7, SP1 was running fine, until I installed few updates on 10/15 using Lenovo System Update 5 then Windows Update stopped working, shows as RED:
{CE3119AD-35EF-41CF-9C21-C7698FEB8393}   2013-10-14 21:53:00:256-0700   1   147   101   {00000000-0000-0000-0000-000000000000}   0   0   AutomaticUpdates   Success   Software Synchronization   Windows Update Client successfully detected 4 updates.
{EB17A01A-EB6E-49FF-9EA2-AA0DD063B4B1}   2013-10-15 04:15:54:069-0700   1   162   101   {C61A0D00-3E51-48AC-B0AF-1D3E02B9E5D3}   201   0   AutomaticUpdates   Success   Content Download   Download succeeded.
{77DAE88F-2795-4258-8BBF-8D27E53662CF}   2013-10-15 12:10:38:196-0700   1   193   102   {00000000-0000-0000-0000-000000000000}   0   0   AutomaticUpdates   Success   Content Install   Restart Required: To complete the installation of the following updates, the computer must be restarted. Until this computer has been restarted, Windows cannot search for or download new updates: - Security Update for Windows 7 for x64-based Systems (KB2862330)
{1398F777-3AEF-4D1D-BE4C-407EC4AEAD4C}   2013-10-15 12:15:25:676-0700   1   183   101   {C61A0D00-3E51-48AC-B0AF-1D3E02B9E5D3}   201   0   AutomaticUpdates   Success   Content Install   Installation Successful: Windows successfully installed the following update: Security Update for Windows 7 for x64-based Systems (KB2862330)
{A220898A-E5FE-4FE7-8413-2B0C7B4013D0}   2013-10-15 12:15:25:766-0700   1   202   102   {00000000-0000-0000-0000-000000000000}   0   0   AutomaticUpdates   Success   Content Install   Reboot completed.
{A5400FF2-33ED-4A47-8409-13E5DFE16A6D}   2013-10-15 19:29:31:486-0700   1   147   101   {00000000-0000-0000-0000-000000000000}   0   0   ChkWuDrv   Success   Software Synchronization   Windows Update Client successfully detected 0 updates.
{43C533EE-775D-445E-A652-06648B72DE65}   2013-10-15 19:29:49:702-0700   1   147   101   {00000000-0000-0000-0000-000000000000}   0   0   ChkWuDrv   Success   Software Synchronization   Windows Update Client successfully detected 0 updates.
{D6AAAFFB-7F18-4A7E-B39D-1BA09CDC5E6D}   2013-10-15 19:30:05:744-0700   1   147   101   {00000000-0000-0000-0000-000000000000}   0   0   AutomaticUpdates   Success   Software Synchronization   Windows Update Client successfully detected 3 updates.
{4E73B1C1-5BA2-415D-AB34-92F7AB3DB418}   2013-10-15 19:30:08:753-0700   1   147   101   {00000000-0000-0000-0000-000000000000}   0   0   ChkWuDrv   Success   Software Synchronization   Windows Update Client successfully detected 0 updates.
{51248882-41AC-4E59-B813-87AD326310AD}   2013-10-15 20:00:05:044-0700   1   183   101   {DBD3B4E9-0357-47DA-8317-D0CF2163BFE6}   501   0   wusa   Success   Content Install   Installation Successful: Windows successfully installed the following update: Hotfix for Windows (KB2661796)
{FB2B8E5E-442C-4E76-B23D-6A41B4324C9D}   2013-10-16 00:11:39:832-0700   1   148   101   {00000000-0000-0000-0000-000000000000}   0   c8000247   AutomaticUpdates   Failure   Software Synchronization   Windows Update Client failed to detect with error 0xc8000247.
Lenovo Thinkpad W500, Intel (R), Windows 7, SP1, latest updates as of Oct 15
(1) Checked Setting, set to automatic update whenever, even changed to never update, rebooted the OS and changed back to automatic update and rebooted the OS.
(2) Stopped Windows Update Services, renamed SoftwareDistribution folder and started the window update services and rebooted.
(3) Ran MS FIXIT
(4) Ran System File checker Scan (sfc /scannow)
(5) Ran CHKDSK /F
(6) Installed "Intel Rapid Storage Technology" drivers from Lenovo site
(7) Ran Update for Windows 7 for x64-based Systems (KB971033)
None of the above possible recommended solutions were able to fix the issue yet and now I am getting a message your Window is Not Genuine!
Any help or guidance is appreciated.
Solved!
Go to Solution.

The Lenovo System Update installed the "Intel Matrix Storage Manager driver 8.9.2.1002" right before the Windows Upgrade got broken. So in the Device Manager under IDE ATA/ATAPI Controllers, I choose Intel ICH9M-E/M SATA AHCI Controller, on the Driver Tab, I choose the option "Roll Back Driver" and after rolling back the driver and restarting the OS, now Windows Update is working like a Champ!
The End!

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Message: 種類 'Tvt.FileDownloader.DownloadException' の例外がスローされました。
Type: Tvt.FileDownloader.DownloadException
場所 Tvsu.Engine.Task.Task.Start()
場所 Tvsu.Engine.Task.Task.StartExecution()
Info 2014-02-19 , 06:23:52
場所 Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting FAILED status.
Info 2014-02-19 , 06:23:52
場所 Tvsukernel.Logic.GUIController.ShowErrorMessage(Exception e)
Message: Error while downloading packages.
Exception:
Message: 種類 'Tvt.FileDownloader.DownloadException' の例外がスローされました。
Type: Tvt.FileDownloader.DownloadException
場所 Tvsu.Engine.Task.Task.StartExecution()
場所 Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
場所 Tvsukernel.Logic.ProgressThread.InitSearch()
Info 2014-02-19 , 06:23:52
場所 Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing ERROR Message: < パッケージのダウンロード中にエラーが発生しました。 >
Info 2014-02-19 , 06:23:58
場所 Tvsukernel.Logic.GUIController.BackToMain()
Message: Setting Welcome screen...
Info 2014-02-19 , 06:23:58
場所 Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Welcome screen on Action pane.
Info 2014-02-19 , 06:23:58
場所 Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
Message: RC eGatherer: 0
Info 2014-02-19 , 06:24:02
場所 Tvsukernel.FlowScreens.MainFrame.cmContextHelpSUhelp_Click(Object sender, RoutedEventArgs e)
Message: Context Help will be displayed.
Info 2014-02-19 , 06:24:08
場所 Tvsukernel.Logic.GUIController.AskBeforeClosing()
Message: Close System Update?
Info 2014-02-19 , 06:24:08
場所 Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing QUESTION Message: < 本当に System Update を終了しますか? >
Info 2014-02-19 , 06:24:09
場所 Tvsukernel.Logic.GUIController.AskBeforeClosing()
Message: Application will close now? True
Info 2014-02-19 , 06:24:09
場所 Tvsukernel.FlowScreens.MainFrame.OnClosing(CancelEventArgs e)
Message: User wanted to close System Update, or the package force a reboot.
Severe 2014-02-19 , 06:24:09
場所 Tvsu.Sdk.SuSdk.ShutDownApplication()
Message: Has happened an exception while the UNCAuthenticator.Shutdown() was executedShare name can not be null or empty
Info 2014-02-19 , 06:24:09
場所 Tvsu.Engine.DataBase.ShutDownDataBase()
Message: Shutting down the DataBase, saving any data into file: updates.ser
Info 2014-02-19 , 06:24:09
場所 Tvsu.Environment.EnvironmentManager.closeEM()
Message: Closing Environment Manager.
Info 2014-02-19 , 06:24:09
場所 Tvsu.Sdk.SuSdk.ShutDownApplication()
Message: Shut Down the Application
Solved!
Go to Solution.

I'm having a similar problem with 5.0.5. Whenever it gets to "Downloading Package Information", it will show "15% Lenovo Help Center" and it dies there. Errors below in the log.
If I look at the XML file mentioned below, it's zero-length (empty).
Severe 2014-04-01 , 05:43:14
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Error reading C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_09_00.xml, this XML file is not well-formed
Exception:
Message: Root element is missing.
Type: System.Xml.XmlException
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
at System.Xml.XmlTextReaderImpl.Read()
at System.Xml.XPath.XPathDocument.LoadFromReader(XmlReader reader, XmlSpace space)
at System.Xml.XPath.XPathDocument..ctor(TextReader textReader)
at Tvsu.Engine.Process.HelloProcess.ParseUDF(String udfPath)
at Tvsu.Engine.Process.HelloProcess.Start()
Severe 2014-04-01 , 05:43:17
at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Message: An error ocurred while contacting the help center
Exception:
Message: Index and length must refer to a location within the string.
Parameter name: length
Type: System.ArgumentOutOfRangeException
at System.String.InternalSubStringWithChecks(Int32 startIndex, Int32 length, Boolean fAlwaysCopy)
at Tvsu.Engine.Process.HelpCenterQuestProcess.GetCatalogDescriptorFileName()
at Tvsu.Engine.Process.HelpCenterQuestProcess.DownloadCatalogDescriptorFile()
at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Severe 2014-04-01 , 05:43:18
at Tvsu.Engine.Task.Task.StartExecution()
Message: An error occurred while the task: ApplicableUpdatesTask executed the process: HelpCenterQuestProcessthe message from exception isException of type 'Tvt.FileDownloader.DownloadException' was thrown.
Exception:
Message: Exception of type 'Tvt.FileDownloader.DownloadException' was thrown.
Type: Tvt.FileDownloader.DownloadException
at Tvsu.Engine.Task.Task.Start()
at Tvsu.Engine.Task.Task.StartExecution()
Info 2014-04-01 , 05:43:18
at Tvsukernel.Logic.GUIController.ShowErrorMessage(Exception e)
Message: Error while downloading packages.
Exception:
Message: Exception of type 'Tvt.FileDownloader.DownloadException' was thrown.
Type: Tvt.FileDownloader.DownloadException
at Tvsu.Engine.Task.Task.StartExecution()
at Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
at Tvsukernel.Logic.ProgressThread.InitSearch()
Info 2014-04-01 , 05:43:18
at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing ERROR Message: < An error occurred while downloading packages. >

Lenovo System Update Broken, IA.exe command path error

Hello, I've been fighitng with Lenovo system update through out the years for various issues, but I believe I've found a new error that all my searching doesn't seem to cover. When I do a fresh image of Windows 8.1 and install system update, it works for the first and sometimes second run and reboot. But after these first uses, it completely fails, along with System Health and some of the other Lenovo software. I've managed through some trial and error and looking through the logs to narrow this down to the IA.exe program and the command being sent to gather information. Here is the command found in the tvsu logs: /execute ia.exe /arguments -filename$C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin$ -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory $C:\Program Files (x86)\Lenovo\System Update\egather\$ /type COMMAND /timeout 300000 Immediately after this is called, the system calls TVSUCommandLAuncher, and then reports RC eGAther: -1 and that it failed to execute TVIA program and quits. My error in System Update is that it couldn't gather client information. So I took the command and tried to run it myself, having to remove the /execute switch as I wasn't calling this some somewhere else. ia.exe /arguments -filename$C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin$ -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory $C:\Program Files (x86)\Lenovo\System Update\egather\$ /type COMMAND /timeout 300000 This when run, will throw "Error: The given path's format is not supported" message. I tinkered with the command line for a while before I figured out what was going on. It seems the "$" being used for the Filename and Directory settings are no longer functioning, and causing the program to not parse properly. I replaced all the $ with " and suddenly I can run the command manually, and it generates the output file properly. Now though I'm still stuck, as there's no way for me to edit the command being called by system update, so it will always improperly format its call and then fail. Does anyone have any idea what in the world is going on here, I can't figure out what would be causing this and why it works the first one or two launches, then never works again. This also causes any lenovo software that uses IA to freeze up, like the system health software from lenovo.

No, I don't do a silent install due to the license/eula agreements not functioning properly unless you've got an on-site repository. So its just after imaging via SCCM I'd install system update, run it once to get things installed, and then when I would attempt to run it again, or lenovo system health, they'd be permanently broken.
On this topic though I believe I sort things out. I was having issues with the systems later that turned out to be two corrupt files dealing with Windows Store app, and using SFC and DISM to try and repair them fails. After a lot of searching around I found that someone with Windows 10 preview had the exact same two files corrupted, so my thinking is there's some windows update out there causing issues, and the IA.exe program is affected by these corrupted files.
I had to get my win8.1 Install.wim file from the server, and then direct my broken system to use that as the source to do a dism cleanup and restorehealth. Once it completed it repored it was able to fix the two files and I've not had any more problems and was able to capture the images (previously capture failed because sysprep reported the OS wasn't in a good state).
I've still not gone and tried to install the realtek audio driver that I know caused the break, but thats just due to time limits with the project, if I have some time I'll try and install and see if things still function afterwards.
So to break down the events:
Clean Win8.1 Retail image, used SCCM to deploy onto a machine, run windows updates on the machine and install Lenovo System Update. Things looked okay until I would try to run System update a second time after rebooting, then it was broken due to IA not being able to gather data. Later after SFC and DISM scans was able to see that two files were being reported corrupt and unfixable, one I know is related to Store app, other I think is a library file for the Apps.
Fixed the files by getting the Install.wim from my iso file, telling the system to use that for the source as the online sources weren't working. Dism was then able to fix the two files and I could successfully sysprep/capture the system with SCCM tools.

Lenovo System update installation fails

i think it fails to install the service.
windows 7 64 bit.
latest and greatest systemupdate503-2013-10-31.exe
full installation logs here http://pastebin.com/rBVAWj51
thanks for the help.
Solved!
Go to Solution.

your log shows failure here:
InstallShield 22:10:14: Invoking script function InstallSUService
SU service installation failed, please retry the install
This post might offer you a solution:
http://forums.lenovo.com/t5/ThinkVantage-Technologies/Lenovo-System-update-5-1-won-t-install-on-wind...
Refer to user Oliver253 post:
I looked at the installation log and there was an error about service installation failure. So I looked at the Windows Services, and there was a System Update service installed, pointing to a non-existing folder under Program Files (x86). I removed the service manually (sc delete SUService from administrative command prompt) and after that System Update installed fine
===
Control Panel>admin tools>services> ... find SYstem update entry... right click, properties.
If entry points to non-existing folder:
Start program>accessories>command prompt Right click, run as Administrator
SC delete SUservice
Reboot. Try Su install again.

Lenovo System update 5.1 won't install on windows 8

My sytstem update worked for a few weeks in windows 8 and then it stopped loading. I tried to do an uninstall and reinstall but unfortunately I get the following message "the wizard was interrupted before lenovo system update could be completely installed" I read forums that I need to have .net install which I already have so what else could be the problem. Are there any files that I should make sure are deleted?
Solved!
Go to Solution.

Had the same issue and the same error message after System Update 5.01.0005 stopped working and would not install after being uninstalled.
I looked at the installation log and there was an error about service installation failure. So I looked at the Windows Services, and there was a System Update service installed, pointing to a non-existing folder under Program Files (x86). I removed the service manually (sc delete SUService from administrative command prompt) and after that System Update installed fine.

Loading and with error message :COLLECTION in SOURCE SYSTEM ENDED

Hi,
Facing problem with master data object while loading and with error message :COLLECTION in SOURCE SYSTEM ENDED
This load is getting failed every day. It is a full load and records are getting transferered and added.
when we check in details tab in RSMO all data packets in processing is green but in extraction some of the data selection scheduled are in yellow.We are changing QM status to green as records are added.
Version i am using is BW 3.5
Please let me know what will be the problem???
Thanks,
Edited by: lokesh thonsyd on Feb 18, 2009 8:55 AM

First try to find out the reason for the load failure. Once you fix this, do a manual run of the infopackage and when successful you can continue with the rest of process chain.
Sometimes, it doesn't help to just set a request to green status in order to run the process chain from that step on to the end.
You need to set the failed request/step to green in the database as well as you need to raise the event that will force the process chain to run to the end from the next request/step on.
Therefore you need to open the messages of a failed step by right clicking on it and selecting 'display messages'.
In the opened popup click on the tab 'Chain'.
In a parallel session goto transaction se16 for table rspcprocesslog and display the entries with the following selections:
1. copy the variant from the popup to the variante of table rspcprocesslog
2. copy the instance from the popup to the instance of table rspcprocesslog
3. copy the start date from the popup to the batchdate of table rspcprocesslog
Press F8 to display the entries of table rspcprocesslog.
Now open another session and goto transaction se37. Enter RSPC_PROCESS_FINISH as the name of the function module and run the fm in test mode.
Now copy the entries of table rspcprocesslog to the input parameters of the function module like described as follows:
1. rspcprocesslog-log_id -> i_logid
2. rspcprocesslog-type -> i_type
3. rspcprocesslog-variante -> i_variant
4. rspcprocesslog-instance -> i_instance
5. enter 'G' for parameter i_state (sets the status to green).
Now press F8 to run the fm.
Now the actual process will be set to green and the following process in the chain will be started and the chain can run to the end.

Windows Update Client failed to detect with error 0xc8000247 after using Lenovo System Update 5

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