WINDOWS UPDATE FREEZE in a blank screen for ever

8 days ago I bought a new HP ALL IN ONE COMPUTER PAVILION 23 . It work well for 8 days ; so on the 9 day i notice the Mc Afee antivirus will expired in one motnh . Then I bought on line the offer of Mc Afee for one year and acticated . Then on the bar menue on the right bottom I notice a flag .When click on it , it sent us in Control Panel showing that Windows Security center is turn off . When click on the right botom " TURN ON " , a warning pop in reading " windows security center CAN NOT OPEN " ; then I go back in control panel and press trouble shooting . After a short time , I receive a result message saying " Trouble is due to windows Update " . Then I try to shut down the computer , I see beside a message " UPDATE AND RESTART " . So after click on UPDATE AND RESTART the screen trun blank green , show the window " windows updating and circle was spinning . I wait for 30minutes and then , a second message was saying " Windows could not update and we are undo the change please do not turn off the computer " ( something like that ) . The Windows Update wouldn't finish (It was doing updates and I'm not sure if it finished, but there was was a blank green screen with the spinning circle on the side) so I had to manually power it off. I reopened it after and still same blank green color with same message appeard and circle still spining . It was frozen in this window until decide to just shut down manualy the pc . Into my desparation to have my pc back . I open manual the pc and press the F2 key to start a SYSTEM Extensive TEST . WHAT NEXT TO DO !
P.S.
PROCESSOR CHECK PASS
MEMORY EXTENSIVE CHECK - IN PROGRESS
HARD DRIVE SMART CHECK PASS
HARD DRIVE SHORT DST CHECK PASS
HARD DRIVE OPTIMIZED DST CHECK PASSED
HARD DRIVE LONG DST CHECK .... IN PROGRESS
WIRELESS MODULE CHECK PASSED
SYSTEM BOARD CHECK PASSED
All this says will take 2h 20min . IT IS SO LONG . HELP . HELP
HELP ! .
This question was solved.
View Solution.

Hello @future23,
I understand that you are having issues with your new HP Pavilion 23 All-In-One Desktop PC. Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html. With a new unit you want to make sure that it is functioning correctly and any issues are dealt with and documented correctly.
I would like to thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

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This worked perfectly for me!!!
SOMEBODY PLEASE TAG THIS POST!!!
i have had the problem that everyone has posted about (i.e. - updated iTunes/iPod software and had the update/freeze problem, tried all solutions, to no avail, and was pretty much screwed.)
JUST DO EXACTLY WHAT HE SAYS TO DO (powermac g5, by the way):
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9) update your ipod
10) take a sigh of relief!
you are seriously a godsend...only one thing...I BOUGHT A NEW ONE ALREADY!!! i literally bought it the day that you posted this solution. After a month and a half of trying to fix this problem, i finally gave up and bought a 20GB iPod Photo with applecare...cost me about $380.
no matter, i think i'm gonna sell my "older" ipod to my mom or dad. they'll use it doing whatever they do. plus, that way, if there's any problem, i can fix it for them without feeling bad about screwing over some stranger.
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Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading
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WINDOWS UPDATE FREEZE in a blank screen for ever

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