Windows Update from COntrol Panel does not work??

Hello,
regardless if it is common way to do so or not: Does anyone have experience with the "Windows Update" functions in WE8S?
I tried them upon a customers request, and I've seen that I could not get it to complete successfully when choosing the option in
Control Panel. It either hanged during "Downloading..." or at the "Preparing to install..." screen - I waited for many hours. But when I using the "Windows Update"
app from the start screen, updates were installed without any problems (OK, 1 has failed, but the process has completed). Of course, both methods have different look, maybe it is not the
same...
As per Sean Limings' book it is no good idea to update systems in the field this way - shall I remove the functions from the system? What are you doing?
Thanks,
Willi K.

Maybe it was because of the number of updates (in my case there were 85 updates pending). After I succeeded installing via the "Windows Update" app from "Start Menu", there where two more updates, and update now worked when called from
control panel (at least one of them, KB2973201 still stolidly fails to install).

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