Windows update kb2923545 or kb2913751 crash mstsc : mstcax.dll missing

mstsc crash after windows update kb2923545 or kb2913751
message: mstcax.dll missing

Hi,
Please check if the file exists in %systemroot%\system32\.
If it exists, please run the following command to register it and see how it works.
regsvr32 %systemroot%\system32\mstscax.dll
Hope this helps.
Jeremy Wu
TechNet Community Support

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Doublechecking. Have you tried the following user tip?
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DLL files typically do not affect Mac OS X systems. Are you sure you are running Mac OS X? If you are running some version of iTunes Windows, the forum for that is here:
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Web Application suddenly crash (Citrix is not Responding, Citrix stoped Working) - Windows Update Dec 2014

After the distribution of the latest windows update on Dec 2014 we started to face irregular behavior with our Citrix ICA Client V12 which is used to connect to our online applications. The web application suddenly crash and windows provides an error message
as below. The event viewer shows the below log.
We suspect that it was duo to Windows update, we have tried this fix (https://support.microsoft.com/kb/3025390) but with no luck.
Any help is appreciated.
Faulting application name: WFICA32.EXE, version: 9.200.44376.0, time stamp: 0x4457db21
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea91c
Exception code: 0xc0000005
Fault offset: 0x00056b0d
Faulting process id: 0x10d4
Faulting application start time: 0x01d019e9afafc4b1
Faulting application path: C:\PROGRA~1\Citrix\ICACLI~1\WFICA32.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: f6c843ce-85dc-11e4-b1c7-d4bed9e4153f

We have tried to also to run (System File Checker) SFC /Scannow to check if there are any issue with the system files as outlined in the event log. But there was no problem returned with the checker.
I have extracted the below Windows Error Reporting WER file when the ICA client crash. Can we analyze the data as we might find the cause,
Version=1
EventType=APPCRASH
EventTime=130636298224429936
ReportType=2
Consent=1
UploadTime=130636298279335952
ReportIdentifier=a415d253-88f8-11e4-84ec-f04da2276df6
IntegratorReportIdentifier=a415d252-88f8-11e4-84ec-f04da2276df6
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=WFICA32.EXE
Sig[1].Name=Application Version
Sig[1].Value=9.200.44376.0
Sig[2].Name=Application Timestamp
Sig[2].Value=4457db21
Sig[3].Name=Fault Module Name
Sig[3].Value=ntdll.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=6.1.7601.18247
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=521ea91c
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=00052d37
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0a9e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=0a9e
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
UI[2]=C:\PROGRA~1\Citrix\ICACLI~1\WFICA32.EXE
UI[3]=Citrix ICA Client Engine (Win32) has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\PROGRA~1\Citrix\ICACLI~1\WFICA32.EXE
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\USER32.dll
LoadedModule[5]=C:\Windows\system32\GDI32.dll
LoadedModule[6]=C:\Windows\system32\LPK.dll
LoadedModule[7]=C:\Windows\system32\USP10.dll
LoadedModule[8]=C:\Windows\system32\msvcrt.dll
LoadedModule[9]=C:\Windows\system32\SHELL32.dll
LoadedModule[10]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[11]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[12]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[13]=C:\Windows\system32\RPCRT4.dll
LoadedModule[14]=C:\Windows\system32\ole32.dll
LoadedModule[15]=C:\Windows\system32\VERSION.dll
LoadedModule[16]=C:\PROGRA~1\Citrix\ICACLI~1\ICALOGON.dll
LoadedModule[17]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18201_none_ec80f00e8593ece5\COMCTL32.dll
LoadedModule[18]=C:\PROGRA~1\Citrix\ICACLI~1\PScript.dll
LoadedModule[19]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[20]=C:\PROGRA~1\Citrix\ICACLI~1\SSLSDK_B.dll
LoadedModule[21]=C:\PROGRA~1\Citrix\ICACLI~1\ACRDLG.dll
LoadedModule[22]=C:\PROGRA~1\Citrix\ICACLI~1\STATUIN.dll
LoadedModule[23]=C:\PROGRA~1\Citrix\ICACLI~1\TcpPServ.dll
LoadedModule[24]=C:\PROGRA~1\Citrix\ICACLI~1\CgpCore.dll
LoadedModule[25]=C:\PROGRA~1\Citrix\ICACLI~1\CGPCFG.dll
LoadedModule[26]=C:\Windows\system32\NETAPI32.dll
LoadedModule[27]=C:\Windows\system32\netutils.dll
LoadedModule[28]=C:\Windows\system32\srvcli.dll
LoadedModule[29]=C:\Windows\system32\wkscli.dll
LoadedModule[30]=C:\Windows\system32\WINMM.dll
LoadedModule[31]=C:\Windows\system32\apphelp.dll
LoadedModule[32]=C:\Windows\AppPatch\AcXtrnal.DLL
LoadedModule[33]=C:\Windows\system32\IMM32.DLL
LoadedModule[34]=C:\Windows\system32\MSCTF.dll
LoadedModule[35]=C:\PROGRA~1\Citrix\ICACLI~1\resource\en\STATUIUI.DLL
LoadedModule[36]=C:\Windows\system32\uxtheme.dll
LoadedModule[37]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[38]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\comctl32.dll
LoadedModule[39]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[40]=C:\Windows\system32\propsys.dll
LoadedModule[41]=C:\Windows\system32\ntmarta.dll
LoadedModule[42]=C:\Windows\system32\WLDAP32.dll
LoadedModule[43]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[44]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[45]=C:\Windows\system32\DEVOBJ.dll
LoadedModule[46]=C:\Windows\system32\WINSTA.dll
LoadedModule[47]=C:\Windows\system32\WTSAPI32.dll
LoadedModule[48]=C:\Windows\system32\wininet.dll
LoadedModule[49]=C:\Windows\system32\api-ms-win-downlevel-user32-l1-1-0.dll
LoadedModule[50]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
LoadedModule[51]=C:\Windows\system32\api-ms-win-downlevel-version-l1-1-0.dll
LoadedModule[52]=C:\Windows\system32\api-ms-win-downlevel-normaliz-l1-1-0.dll
LoadedModule[53]=C:\Windows\system32\normaliz.DLL
LoadedModule[54]=C:\Windows\system32\iertutil.dll
LoadedModule[55]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l1-1-0.dll
LoadedModule[56]=C:\Windows\system32\USERENV.dll
LoadedModule[57]=C:\Windows\system32\profapi.dll
LoadedModule[58]=C:\PROGRA~1\Citrix\ICACLI~1\resource\en\WFICA3UI.DLL
LoadedModule[59]=C:\Windows\system32\dwmapi.dll
LoadedModule[60]=C:\PROGRA~1\Citrix\ICACLI~1\PDCOMPN.DLL
LoadedModule[61]=C:\Windows\system32\netbios.dll
LoadedModule[62]=C:\PROGRA~1\Citrix\ICACLI~1\VDTW30N.DLL
LoadedModule[63]=C:\PROGRA~1\Citrix\ICACLI~1\VDCDM30N.DLL
LoadedModule[64]=C:\Windows\system32\MPR.dll
LoadedModule[65]=C:\PROGRA~1\Citrix\ICACLI~1\VDSPL30N.DLL
LoadedModule[66]=C:\Windows\system32\WINSPOOL.DRV
LoadedModule[67]=C:\PROGRA~1\Citrix\ICACLI~1\reducv3.dll
LoadedModule[68]=C:\PROGRA~1\Citrix\ICACLI~1\pcl4rast.dll
LoadedModule[69]=C:\PROGRA~1\Citrix\ICACLI~1\emfrendr.dll
LoadedModule[70]=C:\PROGRA~1\Citrix\ICACLI~1\VDCPM30N.DLL
LoadedModule[71]=C:\PROGRA~1\Citrix\ICACLI~1\VDCOM30N.DLL
LoadedModule[72]=C:\PROGRA~1\Citrix\ICACLI~1\VDCAMN.DLL
LoadedModule[73]=C:\PROGRA~1\Citrix\ICACLI~1\AUDCVTN.DLL
LoadedModule[74]=C:\PROGRA~1\Citrix\ICACLI~1\ADPCM.DLL
LoadedModule[75]=C:\PROGRA~1\Citrix\ICACLI~1\VDCMN.DLL
LoadedModule[76]=C:\PROGRA~1\Citrix\ICACLI~1\resource\en\VDCMNUI.DLL
LoadedModule[77]=C:\PROGRA~1\Citrix\ICACLI~1\VDTWIN.DLL
LoadedModule[78]=C:\PROGRA~1\Citrix\ICACLI~1\VDFON30N.DLL
LoadedModule[79]=C:\PROGRA~1\Citrix\ICACLI~1\VDMMN.DLL
LoadedModule[80]=C:\PROGRA~1\Citrix\ICACLI~1\VDCTLN.DLL
LoadedModule[81]=C:\PROGRA~1\Citrix\ICACLI~1\VDSPMIKE.DLL
LoadedModule[82]=C:\PROGRA~1\Citrix\ICACLI~1\VDTWN.DLL
LoadedModule[83]=C:\Windows\system32\WS2_32.DLL
LoadedModule[84]=C:\Windows\system32\NSI.dll
LoadedModule[85]=C:\Windows\system32\mswsock.dll
LoadedModule[86]=C:\Windows\System32\wshtcpip.dll
LoadedModule[87]=C:\Windows\system32\Secur32.dll
LoadedModule[88]=C:\Windows\system32\SSPICLI.DLL
LoadedModule[89]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll
LoadedModule[90]=C:\Windows\system32\api-ms-win-downlevel-ole32-l1-1-0.dll
LoadedModule[91]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l2-1-0.dll
LoadedModule[92]=C:\Windows\System32\wship6.dll
LoadedModule[93]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[94]=C:\Windows\system32\WINNSI.DLL
LoadedModule[95]=C:\Windows\system32\MMDevAPI.DLL
LoadedModule[96]=C:\Windows\system32\wdmaud.drv
LoadedModule[97]=C:\Windows\system32\ksuser.dll
LoadedModule[98]=C:\Windows\system32\AVRT.dll
LoadedModule[99]=C:\Windows\system32\spool\DRIVERS\W32X86\3\unidrvui.dll
LoadedModule[100]=C:\Windows\system32\spool\DRIVERS\W32X86\3\mxdwdrv.dll
LoadedModule[101]=C:\Windows\system32\spool\DRIVERS\W32X86\3\hpmdp083.dll
LoadedModule[102]=C:\Windows\system32\spool\DRIVERS\W32X86\3\hpcui083.dll
LoadedModule[103]=C:\Windows\system32\COMPSTUI.dll
LoadedModule[104]=C:\Windows\system32\MSIMG32.dll
LoadedModule[105]=C:\Windows\system32\ATL.DLL
LoadedModule[106]=C:\Windows\system32\spool\DRIVERS\W32X86\3\unidrv.dll
LoadedModule[107]=C:\Windows\System32\msxml3.dll
LoadedModule[108]=C:\Windows\system32\spool\DRIVERS\W32X86\3\KMUU51KQ.DLL
LoadedModule[109]=C:\Windows\system32\COMDLG32.dll
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Citrix ICA Client Engine (Win32)
AppPath=C:\PROGRA~1\Citrix\ICACLI~1\WFICA32.EXE

Windows Update Causing CS6 Photoshop x64 to crash at "Measuring Memory"

Hello,
This started on the 28th when we received a batch of Windows updates on our machines. The next day the eight users who have this installed are no longer able to open the 64 bit version of Photoshop. Each time it will get to "Measuring Memory" and then crash with no events in the Event Viewer. I have tried to remove the Windows updates manually with no luck. The only way to get it back to working is to do a System Restore. When doing some troubleshooting I discovered that if I use log in on the workstation that is crashing with my account then Photoshop 64 bit will open for me and get past the measuring memory. So I tried to figure out what relationship photoshop has with the users account and all I found was the users "Settings/Preferences". I had the user log back in and went to the location of that file and removed the 64 bit version. I then opened Photoshop back up and it created a new file but still crashed on measuring memory.
If you have other suggestions or knowledge of what else is tied to the users account. I should also mention that the 32 bit version works fine on the machine for all the users.
Thank you for your help.

Bump. Still looking for help.
I have tried to run all Windows updates and then uninstall and re install Adobe Photoshop both 32-bit and 64-bit. The system still crashes. In the event viewer I am getting this:
Faulting application name: Photoshop.exe, version: 13.0.0.0, time stamp: 0x4f61c045
Faulting module name: dvamarshal.dll, version: 6.0.0.0, time stamp: 0x4f61b977
Exception code: 0xc0000005
Fault offset: 0x000000000001b209
Faulting process id: 0x227c
Faulting application start time: 0x01cfc3a1a2727748
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\dvamarshal.dll
Report Id: 04be023e-2f95-11e4-b172-d89d67c62d04
I have also updated the video card driver on this machine. Windows 7 Pro, Adobe CS6 Master Collection, 32 GB RAM, and Quadro K5000 video card.

Photoshop CS6 (cloud) crashes after auto Windows update

My Photoshop CS6 (cloud version and actiive) has started crashing as soon as I load an image.
This problem began after an auto update of Windows 7
It took several tries before the Windows update to work (got error message saying Windows could not install updates) until this morning when the update was successfully installed. Now PS CS6 has stopped working. So far no other software affected (although I have lots of programs so I may not have had a problem with one I haven't used yet today)
RR

Yes. I put them off, until I have some time to troubleshoot things, if all is not perfect. I might need to get a Project off the computer, and delivered, or just need a couple of spare hours to dink around.
I am big on updating, but on MY terms.
I have every program, that I can think of, set about the same way. Two biggest crashes that I have ever had were when Java updated, during a PS Save operation, and when Logitech's SetPoint updated during a program install. In both cases, I had just missed setting those programs' auto update, and the second one was truly catastrophic, and even my Norton Ghost could not save my bacon - took about 3 days, with a low-level reformat to get everything fixed. I mean it was a simple mouse driver update, for gosh sakes!
I do not want anything going on in the background, unless I direct it to do so, and I also search every program's options, when installed, to set updates to manual.
I have several issues with some of Windows' default settings, but know most pretty well, and know all that I must adjust, when installing a new OS. Some, like display of file extensions, are such second-nature for me, that in the forums, I forget that not everyone will have changed that, and some other settings.
Can't wait to see what Windows 8 will bring me...
Hunt

Windows update crashes with a blue screen to restart

windows updates were in the process of download , and the internet crashed before i finish the updates , and when the internet came back , instead of continuing to download the rest of the update , it said install as it's fully downloaded
and whenever i press install it gets blue screen with a thread_pointer exception i guess
so , why there is no option to redownload the update from the beginning ??
i tried to restore the pc before any updates but it crashed on the same point so i don't know why and how to fix this
update name :windows 8.1 update for x64 based Systems (kb2919355) 890.2 mb
my operating system is windows 8.1
my lap is toshiba core i5 ram 4
model : satellite c660-1me
i searched alot but i couldn't fix it
thanks

In order to assist you, we will need the .DMP files to analyze what exactly occurred at the time of the crash, etc.
If you don't know where .DMP files are located, here's how to get to them:
1. Navigate to the
%systemroot%\Minidump folder.
2. Copy any and
all DMP files in the Minidump folder to your Desktop and then zip up these files.
3. Upload the zip
containing the .DMP files to Onedrive or a hosting site of your choice and paste in your reply. Prefered sites: Onedrive, Mediafire, Dropbox, etc. Nothing with wait-timers.
4 (optional): The
type of .DMP files located in the Minidump folder are known as Small Memory Dumps. In %systemroot% there will be what is known as a Kernel-Dump (if your system is set to generate). It is labeled MEMORY.DMP. The difference between Small Memory Dumps and Kernel-Dumps
in the simplest definition is a Kernel-Dump contains much more
information at the time of the crash, therefore allowing further debugging of your issue. If your upload speed permits it, and you aren't going against any strict bandwidth and/or usage caps, etc, the Kernel-Dump is the best choice. Do note that Kernel-Dumps
are much larger in size due to containing
much more info, which is why I mentioned upload speed, etc.
If you are going to use Onedrive but don't know how to upload to it, please visit the following:
Upload photos and files to Onedrive.
Please note that any "cleaner" programs such as TuneUp Utilities, CCleaner, etc, by default will delete .DMP files upon
use.
If your computer is not generating .DMP files, please do the following:
1. Start > type
%systemroot% which should show the Windows folder, click on it. Once inside that folder, ensure there is a Minidump folder created. If not, CTRL-SHIFT-N to make a New Folder and name it Minidump.
2. Windows key +
Pause key. This should bring up System. Click Advanced System Settings on the left > Advanced > Performance > Settings > Advanced > Ensure there's a check-mark for 'Automatically manage paging file size for all drives'.
3. Windows key +
Pause key. This should bring up System. Click Advanced System Settings on the left > Advanced > Startup and Recovery > Settings > System Failure > ensure there is a check mark next to 'Write an event to the system log'.
Ensure Small Memory Dump is selected and ensure the path is %systemroot%\Minidump.
4. Double check
that the WERS is ENABLED:
Start > Search > type services.msc > Under the name tab, find Windows Error Reporting Service > If the status of the service is not Started then right click it
and select Start. Also ensure that under Startup Type it is set to Automatic rather than Manual. You can do this by right clicking it, selecting properties, and under General selecting startup type to 'Automatic', and then click Apply.
Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading
the thread.

I have updated to Itunes 10.5 on Windows and everytime i start it now, it says "updating Itunes library" and crashes at around 75%. i have uninstalled and re-installed it. No joy! Someone help! Thanks Umar.

I have updated to Itunes 10.5 on Windows and everytime i start it now, it says "updating Itunes library" and crashes at around 75%. i have uninstalled and re-installed it. No joy! Someone help! Thanks Umar.

Lets see whether this file APSDaemon.exe is the problem here.
Close your iTunes.
Press Ctrl-Alt-Del key and choose Task Manager. In the "Processes" Tab, select the file APSDaemon.exe and click End Prosses button, then close the task manager window.
Now open itunes and see if it is working?

I have Photoshop 4.0. I use Windows 7. Photoshop keeps crashing. Is there an update or a fix? Th

I have Photoshop 4.0. I use Windows 7. Photoshop keeps crashing. Is there an update or a fix? Thanks.

Is your windows 7 a 32 or 64 bit operating system?
Do you have the photoshop 4.01 update installed?
What is the size and free space of the drive that you installed ps 4 on?
How much ram does your computer have?
If you right click on the ps 4 shortcut and choose Run As Administrator, does that make a difference?
Under File>Preferences what are the settings under Plug-ins & Scratch Disk and Memory & Image Cache?
Sorry for all the questions, but ps 4 was made well before windows 7, so it's not as easy to tell what might be wrong.

Feb Windows Update Crashes IIS

Running Windows 2012 Server Standard. Running IIS 8 with MVC3. .NET 3.5 and .NET 4
Updated the Feb-18 updates and now IIS crashes as soon as first person connects to IIS (running HTTPS).
The exception is below. We updated 2 servers and they both had problem. We rolled back the windows updates on one server and that server works now. I have left the second server in screwed up state in case Microsoft has questions and needs more
details.
Thank,
/Z
Faulting application name: w3wp.exe, version: 8.0.9200.16384, time stamp: 0x50108835
Faulting module name: clr.dll, version: 4.0.30319.18449, time stamp: 0x528fdca2
Exception code: 0xc00000fd
Fault offset: 0x0000000000004387
Faulting process id: 0x19f8
Faulting application start time: 0x01cf311af06ed946
Faulting application path: c:\windows\system32\inetsrv\w3wp.exe
Faulting module path: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
Report Id: 5a5e7a69-9d0e-11e3-93fe-e0e59d8a8bdd
Faulting package full name:
Faulting package-relative application ID:

Hi,
Which KB did you apply to the server?
Is there any errors in windowsupdate.log?
You can try the troubleshooting guide:
How to use the Debug Diagnostics tool to troubleshoot an IIS process that stops unexpectedly
http://support.microsoft.com/kb/919789

T61 hard drive crashed due to Windows Updates

I posted in this forum a few months back about my hard drive crashing as a result of a windows update. I can't find the the thread and it really contained some useful advice/instructions on steps I could take to troubleshoot and fix my problem. If there is no way to restore the drive, I basically want to get the data off of that hard drive. I don't know if I will be able to recover any of the software (which is depressing), but at least the data on the drive. Is there any way to do this? If so, could you post the steps? BTW, I know NOTHING about how to do this, I'm a front-end coder. Never built or done any serious trouble-shooting of a PC.
(was) running Windows XP
thanks!
chris

Hello,
I wonder if the file system on the hard disk drive migth have some corruption which is preventing it from booting up as it normally should.
See if you can boot the computer in Safe Mode with Command Prompt by repeatedly tapping the F8 key as it powers up. From there, try running CHKDSK C: /F /R command (which may require a reboot and will likely take some time) and see if that fixes the issue.
Regards,
Aryeh Goretsky
I am a volunteer and neither a Lenovo nor a Microsoft employee. • Dexter is a good dog • Dexter je dobrý pes
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Deutsche Community Comunidad en Español Русскоязычное Сообщество

Windows update kb2923545 or kb2913751 crash mstsc : mstcax.dll missing

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