Windows upgrade to 8.1 from 8.0 printer issues
I recently upgrade from windows 8.0 to 8.1- I immediately starting having printer issues, with the black white crispness of my printer. I tried to adjust the setting to no avail. I read that sometimes you need to reinstall your printer software, so i tried to uninstall and re-install... no i am unable to bet my printer software to load. I have tried with the disc that came with the pritner and the online options. I cannot print at all now, and i don't know what to do. I am so frustraited that nothing i try works. I've looked into tyring to uninstall windows 8.1 but i've found out that it's not easy i'd have to basically reimage my computer to 8.0 and reload everything.
What is your solution HP? my laptop is an HP 2000-2d27cl Notebook PC
We have another laptop of the same model but has windows 8.0 on it, it is able to use the printer without any issues.
Thank you-
Hi @mysticsol8 ,
I see that you are experiencing issues installing the printer software again. I would really like to be able to help you resolve this issue.
What happens when you are trying to install the software? (error message, printer not being recognized)
Please try the following steps to see if it will help with getting the printer installed.
Disconnect the USB cable.
Run the uninstall again.
Perform a clean boot on the computer and turn off the Antivirus Software. How to perform a clean boot in Windows.
Then run the installation, immediately after connecting the USB cable, follow the steps in this document to update the drivers so it doesn't error out again. A Fatal Error Displays During Software Installation. Then the installation should continue.
Test the printer.
How is the printer connected? (USB/Ethernet)
If you appreciate my efforts, please click the Thumbs up button below.
If there is anything else I can help you with, just let me know. Thank You.
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Gemini02
I work on behalf of HP
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