Windows user cannot see files copied into a folder

File share is on a Windows 2008 (R1) server.  
We use shared folders as mailboxes for users.  When the file scanning person (Heidi) scans the incoming paper mail, it is placed in each user's individual mail folder on a shared drive.  Each user has full control permissions on their mail folder.
 All of our users are running Windows 7 Pro x64, with the exception of two people who run Windows XP SP3.  Heidi is one of those users.  
Angela has a mail folder with full control permissions.  When Heidi scans something from her desktop and places it in Angie's mail folder, Angela cannot see it from her computer.  Anyone else can see it fine.
I set up a Windows 7 VM and logged in as Angela and I can see the file with no problems.  So the only time Angie can't see her files is when she's logged in to her computer in her own office.  Anyone know why?  

Hi,
You did not mentioned the system version of Angela so I assume it is a Windows 7 system.
There is a known issue when Windows 7 users accessing a folder, newly created or deleted files are not updated immediately. Please test the following hotfix.
SMB2 directory cache is not updated correctly if a file is deleted in Windows 7 or in Windows Server 2008 R2
http://support.microsoft.com/kb/2646563/en-us
Also the rollup update is always recommended to be installed:
An enterprise hotfix rollup is available for Windows 7 SP1 and Windows Server 2008 R2 SP1
http://support.microsoft.com/kb/2775511/en-us
If you have any feedback on our support, please send to [email protected]

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