Windows user - outlook - no free/busy info

Howdy,
So working with SL server. Thus far very happy with it, but running into one issue. I've got a windows user, that is using his iCal (calDave) calendar thru outlook. He is unable to see free/busy information, whereas my mac users can see it. Is this a configuration issue, or just a 'you can't get there from here' issue.
I can provide more information if it is needed.
ST

I did configure the outlook user to use the iCal service.
What I did was, login to the web server, login as the user (all of this done from end users windows machine), go to their calendar, hover over the calendar name in the upper left side of the page, and an italic 'i' will appear, click on that, and an info box for that ical account will appear. click on 'subscribe to ical' It should then give you the option of what app to open this in/for. Choose outlook. It should then give you a window of subscribe to calendar url. Now i'm not in front of a windows box right now, so am working from memory. I believe in outlook you subscribe to web calendar, and paste in the url, it should look something like this webcal://serverhostname.domainname.com:8008/calendars/_uids_/144BB4E3-35CB-4F1E-BEB9-2B20E4B6B139/calendar.
Now this should allow them to retrieve calendaring information to outlook. If you want them to push their free busy schedule back, I believe you select the account, and right click and select 'publish', that will push their availble schedule to the server.
Now this is all somewhat dependent on you having mail internal, you will have to jump thru some hoops for invite replies if you have externally support mail.
I may not have these steps in all the right order, and may have been inaccurate in my instructions, so if I am, query back and I'll try to step thru it when on a windoze host.

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Outlook 2010 User can't access free/busy info for one resource mailbox calendar

There are a couple posts that are similar, but I haven't been able to solve this one yet.
We just recently moved our conference room calendars from public folders to proper resource mailboxes. Aside from users not RTFM on how to use them the move has been fairly painless. Until now. I have one user that can't see the free/busy info on one of
the room calendars. Just one. We are using Exchange 2010 and he is on Outlook 2010. When he tries to view a meeting in the calendar he gets an error, "Cannot open this Item. Cannot open the free/busy information."
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Look at those settings in technet article dd335046
good luck
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Outlook 2013 Free/Busy can not retrieve information

Currently have a problem with Outlook 2013 Free/Busy can not retrieve information.
All windows updates are installed.
Exchange 2007 is being used.
Problem started last week.
Already Tried without any progress:
1) Recreated profile (Fixed the issue for 1 week)
2) Cleanfreebusy ( No longer works for outlook 2013)
3) /Cleanreminders
4) Removed latest updates for outlook 10/02( As requested by Microsoft support, however we found users without this update installed, suffering from the problem)
5) Repaired OST file
6) Repaired Office 2013
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Hi
As per the information and details provided by you, Outlook 2013 free/busy cannot retrieve information, please follow these steps: -
The user has never logged in
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The option to publish at some location has been enabled in Calendar options
In all Outlook versions, the option to publish free/busy information must be unchecked. By default, this option is already unchecked.
This option is located under
Tools > Options > Preferences > Calendar Options > Free/busy Options.
Outlook is using cached browser information
Outlook Free/busy user HTTP, and therefore borrows information cached by Internet Explorer. It is required to clear the offline cache. This is located under
Tools > Internet Options > General. In the “Temporary Internet Files” section, choose the
“ Delete files” button.
Internet Explorer settings is not correct
AN Internet Explorer setting may prevent the .ics file from downloading via HTTPS. In Internet Exporer on the Outlook computer, go to
Tools > Internet Options > Advanced. In the Security section, the checkbox for “Do not save encrypted pages to disk” should be unchecked.
I hope this information will be helpful for you.
Thanks and regards
Shweta@G

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cost of iphoto upgrade is a lot less than the cost of windows vista or windows 7 operating systems.
but if you had to have it without upgrading lion or iphoto, get windows on your mac's bootcamp and then you can get the control panel for free.
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How to share only free/busy info in iCloud calendars?

I currently use Google Calendar to manage my calendars, with some calendars fully shared (view full event details, read/write) with my wife.
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Thanks!

Unfortunately, his Mac is not local to me. I would have to drive about 30 miles each way, which is not too bad, but I won't have time to do it for a couple of weeks and I am hoping an easier solution can be found without me having to drive, especially since if the problem is on my end, that trip would be a waste of time for both of us.

Free/Busy Info Unavailable in OWA & Outlook

When we try to add ONLY "User A" to meeting request using Outlook client/OWA, no free busy information could be retrieved. Other user try to add "User A" to meeting request also receive the same message.
However, when "User A" from her Outlook, she can able to view her free/busy
I'm using Outlook 2010 and running on Exchange 2010. I did ran my outlook testing, availability can be connected.
Please advice

Hi,
Please try Th3B0sS’s suggestion to check the autodiscover service and OOF, EWS service. We can open Outlook - press CTRL key - right click on the Outlook icon from right bottom corner taskbar -
Test Email AutoConfiguration. Put your email address - uncheck use guessmart and secure guessmart authentication - click Test to check your Autodiscover service. Please collect the information in the Results and Log tab.
Since the issue only happens to one specific user, please run the following shell to diagnose Availability service issues for an individual user:
Test-OutlookWebServices -Identity: [email protected]
Please note to run the script New-TestCasConnectivityUser.ps1 to create a test mailbox. For more information about it, please refer to the following article:
Diagnose Availability Service Issues
http://technet.microsoft.com/en-us/library/bb124805(v=exchg.141).aspx
Regards,
Winnie Liang
TechNet Community Support

Outlook 2003 Free/Busy only shows 2 months for users on Exchange 2010

Hi,
We are moving to Exchange 2010 from Exchange 2003 and have noticed that users who have been created on or migrated to Exchange 2010 who also use Outlook 2003 can only see 2 months worth of free busy information.
After doing some testing this is only an issue if the user who is looking at the free busy is located on Exchange 2010 and they are using Outlook 2003. It doesn't matter if the mailboxes they are looking at are on Exchange 2003 or Exchange 2010.
If the user uses Outlook 2007 they see free/busy past 2 months.
We configure Outlook to publish 12 months of free/busy.
Any help would be appreciated.
Regards
Matt

Hi Matt,
According to your description, the issue only happens in Outlook 2003 but not in other Outlook versions. Please check whether there is the Auto Accept Agent installed in your Exchange server. This issue occurs when you register the Auto Accept Agent to process
meeting requests for the affected mailbox.
Here is a KB related to this issue. Please follow it to configure the period for which you want to publish Free/Busy information in a registry entry on the Microsoft Exchange Server on which you have installed the Auto Accept Agent:
The published Free/Busy information for a mailbox is displayed for the default period of two months after you have configured a longer period in Outlook
http://support.microsoft.com/kb/917687
The free/busy publish range reverts back to the default setting when you direct book a resource in Outlook 2003
http://support.microsoft.com/kb/905817
Additionally, I recommend you upgrade your Outlook 2003 clients to Outlook 2010/2013 for better working. Because Microsoft ended support for Office 2003 on April 8, 2014.
Regards,
Winnie Liang
TechNet Community Support

Outlook/Exchange - Free/Busy time is not available while scheduling

This is very similar to another earlier question "Outlook/Exchange Out-of-office unavailable" [http://answers.microsoft.com/en-us/office/forum/office_2013_release-outlook/outlook-exchange-out-of-office-unavailable/006462a8-a693-4389-b07c-6d9a27576449]:
I do not see free/busy time for scheduling, and is unable to setup Out-of-Office Auto-Reply, while I oculd see others calendar content in the Calendar view.
In theory, these problems should be already fixed by KB2850061 but I do have newer Russian Office for home and business 2013 (version 15.0.4675.1003) and those problems are still here, while KB #2850061 seems to be inapplicable.
What is the newer KB fix which is replacing 2850061 which would be working for my verison?

Hi Timur,
According to your description, I know that the OOF cannot be setup and cannot see Free/Busy information in Outlook 2013.
How is the impact, only one user or all users have this issue on Outlook client? How about in OWA?
As Martin mentioned, both of F/B and OOF are related to EWS. If you have the same issue on OWA, I'm afraid this issue related to Exchange Server side. Please try to verify the EWS setting. Also try to re-build EWS Virtural Directory for testing.
If this issue only occur on Outlook client, I suggest run Outlook under safe mode or re-create profile. I also suggest ask Outlook Forum for help, so that you can get more professional suggestions.
Thanks
Mavis Huang
TechNet Community Support

Exchange/Outlook 2013 No free/busy information could be retrieved

We are getting a problem for certain users where their Free/Busy info is not visible in the Scheduling Assistant.
HOWEVER - the same user's calendar can be viewed as a Shared Calendar without a problem.
I believe this has been working previously and has now stopped.
It is affecting Mac & PC user the same and is also apparent in OWA.
Please help as typically this is affecting our VIPs.
Thanks

Hi,
According to your description, I noticed that the free/busy information also couldn’t be retrieved in OWA. Please confirm your Exchange version and double check whether all users can’t use scheduling assistant to view free/busy information.
In Outlook client, please run Test E-mail AutoConfiguration tool to test the Autodiscover service and Availability service URL:
please open Outlook - press CTRL key - right click on the Outlook icon from right bottom corner taskbar - Test Email AutoConfiguration. Put your email address - uncheck use guessmart and secure guessmart authentication - click Test to check your Autodiscover
service.
In Results tab, please get the Availability service URL. Then access it in Internet Explorer in your local machine, and check whether a proper XML file can be returned.
Regards,
Winnie Liang
TechNet Community Support

No Free/Busy Information for Exchange 2010 users in Outlook 2010 client, 2010 OWA shows this information fine

I have looked for hours and hours on Google and this web site for this type of issue and nothing seems to help.
Problem:
On my new Windows 2008 R2 /Exchange 2010 server with IIS7 installed, I can use Outlook 2010 client to login and send and receive e-mail but when I try to busy search internal Exchange users I get no information (cross-hatch), but the sender of the Meeting Request
can see their own free/busy information fine. And OWA users can see free/busy information fine, as can Outlook 2003 client users against this Exchange 2010 server when logged in.
I don't know if I have a certificate problem with regard to IIS7 or Exchange 2010, I did not create my own certificate , it is just what was installed by default when I installed and configured Win2K8 server, IIS7 and Exchange.
On the Windows 7 workstations with Outlook 2010 client, I am not logging into the Exchange 2010 server DNS domain, if that makes any difference. On these workstations I can ping "autodiscover.my.exchange.server.com" and my.exchange.server.com
with no problem. I even used this Microsoft KB to install a new _autodiscover dns entry, but it did not help :
When I turn on logging on my Outlook 2010 client, I see this in my C:\Users\Administrator\AppData\Local\Temp\1\outlook logging\20131208-135658864-fb.log :
2013/12/08 13:56:58.864: Getting ASURL
2013/12/08 13:56:58.864: URL returned from cached autodiscover: blah blah
2013/12/08 13:56:58.864: Request to URL:
2013/12/08 13:56:58.864: Request action:
2013/12/08 13:56:58.864: Request XML: <?xml version="1.0"?>
2013/12/08 13:56:59.051: Request sent
2013/12/08 13:56:59.051: Response error code: 00000000
2013/12/08 13:56:59.051: HTTP status code: 0
2013/12/08 13:56:59.051: -------------------------------
2013/12/08 13:56:59.051: There is an error in request/response.
2013/12/08 13:56:59.051: XML response:
2013/12/08 13:56:59.051: -------------------------------
2013/12/08 13:56:59.051: Getting ASURL
2013/12/08 13:56:59.644: Failed to get ASURL. Error 8004010F
At an Exchange shell console I enter this command and get these results :
Exchnage Management Shell :
VERBOSE: Connecting to BPExchange2010.my.exchange.server.com
VERBOSE: Connected to BPExchange2010.my.exchange.server.com.
[PS] C:\Windows\system32>Test-OutlookWebServices -id:[email protected] -TargetAddress:[email protected]
ll.com
RunspaceId : c929eacd-d53c-49d7-8532-c4b74e61b8be
Id : 1019
Type : Information
Message : A valid Autodiscover service connection point was found. The Autodiscover URL on this object is
Type : Success
Message : [Server] Successfully contacted the UM service at https://bpexchange2010.my.exchange.server.com/ews/exchan
ge.asmx. The elapsed time was 234 milliseconds.
[PS] C:\Windows\system32>
** Also frequently when I log into Outlook 2010 client and start to send a meeting request , I get the Security Alert dialog :
autodiscover.my.exchange.server.com
Information you exchange with this site cannot be viewed or changed by others. However, there is a problem with the site's security certificate.
Green Check Mark : The security cerficate is from a trusted certifying authority
Green Check Mark: The security certificate date is valid
Red X : The name on the security certificate is invalid or does not match the name of the site.
Do you want to proceed ? . I either import the certificate or click YES, but does not help this issue.
NOTE: Each user that shows as NO INFORMATION cross-hatch, these users have appointments and have logged into outlook before.
When I do this autodiscover url from a Windows 7 pc with outlook 2010 I get :
This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Autodiscover xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006">
<Response>
<Error Time="14:47:01.5656198" Id="401440650">
<ErrorCode>600</ErrorCode>
<Message>Invalid Request</Message>
<DebugData/>
</Error>
</Response>
</Autodiscover>
Can anyone assist ? What am I missing ?
Thank You
NOTE: When will this go away. I had to strip out a lot of helpful information to post this. "Body text cannot contain images or links until we are able to verify your account."

Hi,
How many users encounter this issue, all users with Outlook 2010 or some specific users?
According to your post, the Error code 600 indicates that your Autodiscover service is working well. as for the certificate mismatch issue, we can also following the KB below to resolve it:
http://support.microsoft.com/kb/940726/en-us
The Free/Busy information in Exchange 2010 is using the Availability service to
retrieve it. Please directly access
https://mail.mydomain.ae/EWS/Exchange.asmx in IE and see whether a proper XML file is returned.
Or we can go to
https://testexchangeconnectivity.com and check MS Exchange Web Services Connectivity Tests.
Thanks,
Winnie Liang
TechNet Community Support

Outlook 2007 Clients Cannot Access Free/Busy Calendar info. for Exchange 2010 Mailbox

Hi:
I have Outlook 2007 clients that cannot access Free/Busy Calendar info. for Exchange 2010 mailboxes. They receive error like "...you do not have appropriate permissions..."
If those same users logon to a machine running Outlook 2010 then they can view the free/busy info. of the other user's mailbox, so I believe the permissions are set correctly on the mailbox to allow the viewing.
Any insights are greatly appreciated!
Thank you!
Bob Herman IT Tropolis

Hi Herman,
As you said, it seems users have proper permissions on mailbox.
Please make sure users has Reviewer permission on Outlook 2007.
Please try to run Outlook 2007 under safe mode or re-create profile.
Also try to turn Outlook 2007 to Exchange Online mode from Cached mode.
Thanks
Mavis Huang
TechNet Community Support

User can't see any free/busy - on one PC only.

Hello,
I have one single user who cannot see the free/buy info of any other user from his normal desktop PC using Outlook 2010.
If he uses Outlook Web App on the PC, it works perfectly.
And if he uses Outlook 2010 on another PC (on a different network sub-net), it works perfectly.
What network dependencies does the free/busy info have please?
Exchange 2010 with Outlook 2010.
Thanks,
- Alan.
(Also posted to Outlook IT Pro forum.)

Hi,
As we know Availability service is responsible to fetch the free/busy details in outlook 2010 where Exchange 2010 is installed.
I suggest to enable Logging of Availability Service, then post the result of log file so that we could dig this issue further:-
How to Enable Logging of Availability Service:-
Start Outlook.
On the
File tab, click Options.
In the
Outlook Options dialog box, click Advanced.
In the
Other section, click to select the Enable troubleshooting logging (requires restarting Outlook) check box, and then click
OK.
Restart Outlook
When Outlook uses the Availability Service to retrieve free/busy information [Try to fetch free/busy for other users to simulate the issue],
log files are generated in the following folders:
%temp%\OLKAS
The file name of the log files uses the following format:
yyyymmdd-hhmmssss-AS.log
For example, a log file that is generated on March 30, 2010 at 2:14:20.0029 P.M. will be named:
20100330-1411200029-AS.log
Post result of this log.
Regards, Sourabh Kumar Jha

Outlook Free/Busy option

I've installed and cofigured SunOne Calendar Server 5.1.1 and I have a problem. In the Outlook's Free/Busy option, in the box search at this URL I enter the follow (as I've read in the documentation):
http://nameserver/get_freebusy.wcap?fmt-out=text/calendar&tzid=America/Chicago&mail=%NAME%@%SERVER%
Then, when I check the availability of a Calendar Server user does not work, it appears "no information" for this user. In the Calendar server, there is this error in httpd.log:
[21/Jan/2004:12:54:21 +0100] srvmail cshttpd[3070]: General Error:
calstore_fetchcomponents_by_range(): call to ac_fetchcomponents() returning err = 39.
[21/Jan/2004:12:54:21 +0100] srvmail cshttpd[3070]: General Error:
calstore_fetchcomponents_by_range(): db error (pError->iErr) = 39.
Thank you in advance,
Esteve

Pat,
Leif-Arne's script will modify the permissions if the manager already has rights to the calendars. However, if the manager has a direct report who hasn't granted any access to him, it will need a slight modification. Here's an updated script
that will handle the add rights where they don't already exist, while modifying them if they do. I'm using Leif-Arne's script as the basis, but I'm simplifying it in places to streamline the code.
$ManagerAlias = (Get-Mailbox "UserName").Alias
(Get-User $ManagerAlias).DirectReports | Sort Name | Get-Mailbox | Sort Alias | % {
    $Calendar = Get-MailboxCalendarFolder -Identity "$($Mailbox.SamAccountName):\Calendar"
    Add-MailboxFolderPermission $Calendar.Identity -User $ManagerAlias -AccessRights LimitedDetails -ErrorAction SilentlyContinue
    Set-MailboxFolderPermission $Calendar.Identity -User $ManagerAlias -AccessRights LimitedDetails -ErrorAction SilentlyContinue
Note the last two lines of code are using the -ErrorAction SilentlyContinue
parameter. This saves code where you would check for the manager's name in the list of accounts that currently have rights on the mailbox. If his name isn't in the list, it will be added by the first of these statements. If it is, the first statement
will throw an error, but it will be ignored. The second will always succeed, since the manager's name will by this point always be in the list. However, since there is a chance that the second command may be run against a different domain controller,
it may throw an error. In this case, the error handling is there just in case. I will add that when it uses the same domain controller, you will probably get a warning that nothing has changed on the mailbox. These can be ignored - if you
have PowerShell 2, you can't block them successfully.

Exchange 2013 free/busy not seen by users in different mailbox database suddenly

Hi folks,
suddenly I have this problem that users in Maildb1 can't see free/busy information at users in Maildb2 and vice versa in my Exchange 2013 environment. Users in the same MailDB can see eatch other free/busy info, but not via databases.
Anyone familyar with that one?
My setup is:
cas0 15.00.0775.041 (15.00.0775.041 15.0.775.41 2880833 Security issue that is described in Security Bulletin MS13-105 is resolved by an Exchange Server update
December 10, 2013)
cas02 15.00.0775.041 (15.00.0775.041 15.0.775.41 2880833 Security issue that is described in Security Bulletin MS13-105 is resolved by an Exchange Server update
December 10, 2013)
Regarding to: http://exchangeserverversions.blogspot.com/2013/01/exchange-server-2013.html (http://support.microsoft.com/kb/2880833/en-us)
mbx01 15.00.0712.024 ( Exchange Server 2013 Cumulative Update 2 (CU2)
15.0.712.24 07/29/2013)
mbx02 15.00.0712.024 ( Exchange Server 2013 Cumulative Update 2 (CU2)
15.0.712.24 07/29/2013)
Regarding to: http://exchangeserverversions.blogspot.com/2013/01/exchange-server-2013.html (http://support.microsoft.com/kb/2859928/en-us)
Thanks in advanced,
Bjarni

Hi,
Please make sure that Exchange Autodiscover is set up correctly for all organizations that use an organization relationship. If Autodiscover isn't working correctly, there's no supported way for you to use organization relationships.
Make sure that Autodiscover URLS can be resolved internally and externally for the organization with which you want to share free/busy information.
Make sure that the organization with which you are sharing free/busy information has its external EWS endpoint set up.
Refer to this link for more information.
https://support.microsoft.com/kb/2838688?wa=wsignin1.0
In addition, if the users are in different organizations, please configure Organization relationships for them to share Free/Busy information.
http://technet.microsoft.com/en-us/library/jj657445(v=exchg.150).aspx
By the way, if the database are on different forest, please try to
configure the Availability service for cross-forest topologies.
http://technet.microsoft.com/en-us/library/bb125182(v=exchg.150).aspx
Best Regards.

Windows user - outlook - no free/busy info

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