Windows User Says She is Not Receiving All Zipped Files I Send on Mac

Hi,
I am using a MPB running Snow Leopard, Version 10.6.8, and I send a weekly batch of seven Word documents in a zip file to a client using Archive Utility. However, lately she has told me she has gotten six files, then a folder that is called "Mac OSX", and within that folder are the same six files, and she never sees the seventh one. When I send the same zip file that I send her to myself in Gmail, and I get the seven Word docs as expected. Does anyone know what might be going on? I am perplexed, especially because I cannot reproduce it on my end. Oddly enough, she says she got all seven files last week, but not this week, or two weeks ago, so it doesn't happen consistently, but I told her I'd try and sort it out.
Thanks!

Try the following document, only be sure that none of the boxes in the compatibility tab are checked (not just the compatibility mode box itself):
iTunes for Windows: How to turn off Compatibility Mode

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