Windows Vista 32 wont pick up Zen Mozaic, HELP!!!

Hi.
I recently got the Zen Mozaic 4gb. I download the software from the disc and installed it. The player itself has firmware version .04.06 installed but i cant even update that as the PC wont pick it up. Ive checked in the device manager and it isnt even showing there. I know the USB port is working.
I have windows vista home premium, 32 bit OS.
Anyone?

Hello Tazdogue,
Welcome to Creative forums,
Are you using a USB hub? If yes, try connecting it directly to your computer. If you are connecting your player at the front ports, try using the rear USB port. A lot of people are reporting having detection issues when using the front USB ports. Another thing you can also try is use another USB cable (if you have a spare cable). See if that hel
ps.
Message Edited by Loi-CL on 07-0-2009 05:44 A

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