Windows Vista - enter CD and it says iTunes has encountered an error. Help?

Basically, I bought a iPod the other day and installed the latest version of iTunes. I put a CD in to rip and within seconds of ripping I got a message saying 'iTunes has encountered an error and needs to close. Windows will contact you if there is a solution to the problem' or something to a similar effect. I have tried un-installing and re-installing and diffrent CDs and it says the same every time. The CDs all rip fine into Windows Media but when I tried importing them into iTunes from there the same message came up. I am totally lost and I really need music! =P any suggestions on how to get around this would be great =D Thanks x

iTunes:
AppName: itunes.exe
AppVer: 10.5.0.142
ModName: unknown
ModVer: 0.0.0.0
Offset: 001be6f6
Quicktime:
EventType : BEX
P1 : QuickTimePlayer.exe
P2 : 7.71.80.42
P3 : 4ea5c6ef
P4 : QuickTimePlayer.dll
P5 : 7.71.80.42
P6 : 4ea5c6d5
P7 : 00005b6d
P8 : c0000409
P9 : 00000000
That's consistent with another application (other than QuickTime) having dropped old QuickTime componentry in non-standard locations on the PC.
So we'll go looking for the older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view options on the PC.
1. Open My Computer from the desktop or Start menu.
2. In the Tools menu, click Folder Options.
3. Click the View tab.
4. In the "Advanced settings" pane under "Hidden files and folders" make sure that the "Show hidden files and folders" option is selected, and the "Hide extensions for known file types" option is unchecked.
5. Click OK.
Now in My Computer, open your C drive.
Open the "Windows" folder.
Open the "system32" folder.
What files and/or folders can you see in there with QuickTime in the file/folder name? (In a standard installation of QuickTime, you should see precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

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"iTunes has encountered an error and needs to close" - can't open iTunes

Hi guys,
I'm a huge Apple fan so I obviously decided to upgrade to Apple 7.0.1 the day it came out... installed it. Opened it up, but within just a few seconds i got a Windows message saying
"iTunes has encountered an error and needs to close"
I reinstalled it and still have the same problem.
First few days I could atleast keep iTunes open for a few minutes before the message, but now its down to just a few seconds.
I run Windows XP if that helps any.
Please help me fix this problem or tell me how I can put iTunes 6 back on my computer --- I need my music!
Thanks

After downloading and installing 7.0.1 my iTunes would not open either. Even worse is you can't go back to v6 if you had v7 running--the database is updated.
Luckily I was able to get my iTunes to open again by doing the following:
Click Start/Run
Type in "%userprofile%\application data\apple computer"
Right click on the iTunes folder and rename it to iTunes.bak.
Close the window.
Click Start/Run again.
Type in "%userprofile%\local settings\application data\apple computer"
Right click on the iTunes folder and rename it to iTunes.bak.
Close the window.
Try opening your iTunes again. It may re-ask some general setup questions, but mine opened without the error, and it still had all my music. However, I did have to re-authorize my computer.
I used to never be leary about updating iTunes... guess Apple's software ain't no peach, either.
Hope this helps someone.
Windows XP Pro

"iTunes has encountered an error and needs to close" -Gapless Playback

I've had this problem for a while now and I'm just plain sick of it!
Every time I start up iTunes it does the "Determining Gapless Playback" thing, but when it gets to certain songs it freezes up and I get an error message that says:
"iTunes has encountered an error and needs to close"
This happenes to a lot of songs (a few dozen)and the only way I can actually access my library is by hitting the 'x'next to "Determining Gapless Playback" before it gets to the songs. However, now I can't even do that because it gets to the song immediately.
I need to know if I can disable the gapless playback or somehow debug this (I have reinstalled iTunes, Quicktime works, I have reloaded my library, done a system restore,and changed users/startup programs... nothing works)
PLEASE help!
I run XP if that helps.

Kar,
Check out the steps Roy B posted in this thread. They are long and a bit convoluted, but they seem to have done the trick for many others having this problem.

ITunes has encountered an error but quicktime isnt broken

Ok so everytime I try to open iTunes i get a message that says "itunes has encountered an error and needs to close. sorry for the inconvenience" but my quicktime opens with no problem.
soo my dad said i shouldnt make a new account unless i absolutely have to.. so i havent ahhahh but his account is an administrative account and the iTunes opens in his account no problem, but of course all my songs and ipod stuff is on my account.
Tell me if you still need me to make the new account and I will.
Thanks for your help

hi Cecelia!
(warning in advance, this is experimental territory.)
hmmmmm. okay, sometimes with these weirder "open in one account but not in the other" errors, the problem is to do with registry permission settings. it can sometimes be a bear to track down which particular settings need to be checked. the Stejskal family (who couldn't get either itunes or QT to launch in some of their accounts) managed to get itunes and quicktime working in all the accounts by editing permissions in the following way:
http://discussions.apple.com/click.jspa?searchID=-1&messageID=810602
the trick for me was getting up the nerve to "fiddle" with the registry...the reason why the girls could not get access to iTunes/QT was down to permission...once I got one going I went back in to HKEY-MACHINE\SOFTWARE\apple computer, inc\Quicktime...click to highlight go to edit, permission and added the missing girls to the list of who is allowed...made sure they have full permission..apply, ok and "bobs your uncle" all is now well in stejskal home.
since in your case (unlike the stejskals) QT is actually launching in your account, the relevant permissions may actually be fine for QT, but not for itunes. so some investigation of the actual registry permissions on your PC may be required. it might be wise to start by comparing and contrasting the permissions in QT and the permissions in itunes, for example.
(probably something that you should get your father to experiment with, though, if he's the only person with an administrator account on that PC.)
if no joy with that, let's try experimenting to see if itunes will open in a new user account for you.
keep us posted.
love, b

I have installed iTunes on my new windows 7 dell laptop every time I start it it comes up with an error saying itunes has encountered a problem and it closes ? any answers have tried command prompt reset and it has not resolved it also un/reinstalled

I have installed iTunes on my new laptop OS Windows 7. I have two iphones, a 3rd gen nano and an ipod classic.
Since the install yesterday I keep getting an error message which itunes has stopped working A problem caused the program to stop working correctly. Windows will close the program and notify you if a soluion is available.
I have un and re installed and followed a command promt reset.
I still have the problem. Any ideas?

Ok. So I created a new account and iTunes did work. I went back into my original account and tried again and just to be more clear, after I open iTunes it asks me to accept or decline the agreement, I do that, then it says "updating library", and then one all the bars are full it closes and says "iTunes has encountered a problem and needs to close."
okay, let's start working through the user-account-specific causes of this message.
one possibility is damaged itunes preference files in the user account in which you're getting the crash. (there's a different set of those in each different user account, which is how we can get crashes limited to a single user account.)
if that is what is going on, we can often get past this by rebuilding the preference files in the account that is crashing. for the preference files rebuild technique, see my reply to kusma in this post:
b noir: Re: iTunes 7.0.1 crashing

I When ever I try to open iTunes, it immediately freezes and says "iTunes has encountered a problem and needs to close."

I am using a Windows 7 laptop, 64 bit. When ever I try to open iTunes, it immediately freezes and says "iTunes has encountered a problem and needs to close." I have tried uninstalling then reinstalling, and also going back to previous versions. Any ideas as to how to fix this? Thanks!!

You need to remove all installer file, uninstall iTunes and all related programs, then do a clean install.
Try the following steps:
1. Go to Microsoft website to fix install and Unistall problems. Click "Run now" from Fix it to remove all iTunes & related installer files:
http://support.microsoft.com/mats/Program_Install_and_Uninstall
Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.
2. You should remove all instances of iTunes and the rest of the components listed below:
it may be necessary to remove all traces of iTunes, QuickTime, and related software components from your computer before reinstalling iTunes.
Use the Control Panel to uninstall iTunes and related software components in the following order:
iTunes
QuickTime
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Follow the instructions from Apple article listed here: http://support.apple.com/kb/HT1923 to remove all components
3. Reboot your computer. Next, download iTunes from here:http://www.apple.com/itunes/download/ and install from scratch

Itunes wont open, says Itunes has encountered a problem and needs to close.

When I click on my Itunes icon a big box pops up and says Itunes has encountered a problem and needs to close. Sorry for the inconvenience. And says tell microsoft about the problem, you know. And I've been trying to access the program for three days and it's doing the same thing, I got a trojan horse right before it started doing it, but I've gotten rid of it and scanned many times, it's gone. I also uninstalled and reinstalled both Itunes and quicktime but it still doesen't work, I really need ideas here..lol.

Please help me someone. I bought this Ipod 2 weeks ago for my daughters 18th and all we get is this stupid error message all the time. "Itunes have to close - error report etc etc." Have re-installed some many times I have lost count. Know very little about computers so need really simple instructions. I am really not impressed with this if any Apple technicans are reading this and want my money back!!!!

When i turn on itunes, it crashes automatically with the error message saying "itunes has encountered a problem and needs to close." I've tried reinstalling itunes but its the same. CAN SOMEONE PLEASE HELP!!!

when i turn on itunes, it crashes automatically with the error message saying "itunes has encountered a problem and needs to close." I've tried reinstalling itunes but its the same. CAN SOMEONE PLEASE HELP!!!

Try:
iOS: If you can't back up or restore from a backup in iTunes

Itunes has encountered an error and needs to close...HELP!

I am trying to get my son's new ipod nano ready for music, I have downloaded itunes, but it will not open. When I click on the icon, a message that says "itunes has encountered a problem and needs to close" It asks if I want to send an error report. I have uninstalled and reinstalled (twice) I do not have Norton or any other anti-virus, apparantly. I have restarted a couple of times. I have ready MANY threads on similar issues, tried most with no luck. any suggestions, son is bgetting anxious-all he has done is look at his new ipod for 2 days!
emachines Windows XP 1.80GHz Intel Celeron, 40GB hd

This error could be caused by a number of things. Try it one more time, and if the error comes up write down what kind of error it is (ie. Symantec, Runtime,). Then do a google search for that. You may be able to find a solution elsewhere.

When i try to open itunes it says Itunes has encountered a problem

every time i try to open itunes it says itunes has encountered a problem and needs to close sorry for the inconveniance what do i do tp get it working i have tryed everything

I get exactly the same problem. It started with the original software that came with my Nano. I tried reloading that version, same problem. I've downloaded the newer version off the web, same problem. I've tried the CONFIG thing, same problem. I've tried stepping XP back to a time when the software worked, same problem.
Its getting to that "chuck the thing out of the window time...."
Help please
Fujitsu S SeriesLifebook Windows XP Pro
Fujitsu S SeriesLifebook Windows XP Pro It works fine normally!

"Itunes has encountered an error.."

Hi everyone!
I dont know if this has been mentioned before but this is really starting to get to me. My iTunes works perfectly fine when my ipod is not hooked up to update my songs to my ipod. When I do try to hook up my ipod, I see the ipod icon on the side blinking red and it says it's about to update but then all of a sudden I get that error message "Itunes has encountered an error..." So I send in the problem and it tells me they dont have a solution for it yet but it may be because of Quicktime. Now, my quicktime works. I have the Itunes 6.04.2(or whatever, the newly updated) and the newly updated Quicktime. Even so, Im still having an issue getting my itunes to load songs to my ipod. Someone please help me! I'd highly appreciate it! Im dying over here without my music XD
I have the fifth generation(video 30gb) ipod too with Windows XP and Norton 2005 if thats any help.
Windows XP

hi rhapsody!
... okay, it's not that one. a pity because we had a straightforward fix for that one (upgrading to 6.0.3.5 or 6.0.4.2).
your particular message when plugging in an ipod, can be fiddly to troubleshoot. i haven't seen many commonalities amongst the non-6.0.2.23 reports and resolutions. so we'll work through various possibilities that have had some success with various cases of this.
first, let's try some spring cleaning and maintenance. download fresh definitions and run vigorous virus and spyware scans. if your security software providers offer them, do online scans too. (they can sometimes pick up malware if the security software on the PC has been compromised.) head to Windows update and make sure you're up-to-date in that regard too. do a disk cleanup, run your favorite disk checking/repair utility, and do a disk defrag. reboot.
if no joy with that, we'll check to see if you're getting an interaction between your security software and the ipod. as an experiment, try switching off your security software (antivirus, etc) prior to a synch. do you still get the itunes has message then?
if no joy with that, check to see if the drivers on your PC are up to date. this resource might be helpful with that:
Updating the drivers on your Windows PC
keep us posted on your progress.
love, b

Itunes has encountered a problem. help please?

ok this is making me really angry. i am obsessed with itunes and now mine doesnt work. when i click on the icon a little box comes up saying:: itunes has encountered a problem and needs to close. we are sorry for the inconvience. if you were in the middle of something, the information you were working on might be lost. blah blah. and then if you click see what the data report contains it says--- this error report includes information regarding the condition of itunes when the problem occured; the operating system version and computer hardware in use- your digital product ID. which could be used to identify your license and the internet protocal address of your computer... and there's more..
I NEED HELP NOW i'm desperate. it's really bothering me i've deleted my itunes three times completly off my computer and downloaded it again and the same thing comes up... help pleasee!!!??
thanks so much
---I have the new version of itunes installed. and I uninstalled it by going into add or remove programs and deleted it completely off my computer. I reinstalled it by downloading the new version of itunes off the website.. also I'm not quite sure whether my itunes is external or secondary drive.. i'm thinking external..

hi Alessia!
actually, that's a good sign. the registry issues are tricky ...
okay, let's try to cleanly remove all your itunes and quicktime program files and folders. use the full uninstallation instructions given here:
http://docs.info.apple.com/article.html?artnum=93976
and use the windows cleanup utility if you run into trouble.
then download and save a standalone QT 7 installer to your hard drive. we'll run the installation from there. here's a link through to a standalone:
Scott Patrie, "Installation hangs on "installing QuickTime"", 10:33pm Oct 7, 2004 CDT
after you've got that installed, download and save a new itunes installer to your hard drive. then run the installation from there, skipping the QT part of the install when given the option.
keep us posted on your progress.
love, b

"iTunes has encountered an error.." Help! I've tried EVERYTHING.

I am running WIndows XP Media Center SP3 on an aging HP PC (Pentium 4).
In the past, iTunes (v. 7, I believe) worked just fine on my PC with no problems. For a long time, I did not have a 'need' to upgrade the software because it worked fine the way I liked it. However, after purchasing an iPod approximately 6 months ago, I tried to upgrade iTunes to a newer version, but upon installation, received the error message "iTunes has encountered an error and cannot continue" and have not been able to successfully update since. After tweaking and a lot of trial and error, I was able to get as far as an early version of iTunes 9 before getting the messages again. As I have recently acquired an iPhone (and want to update to OS 5), it doesn't help me if I can't update to the latest version of iTunes (10.5). I'd like to experience the full functionality of my new phone, and I NEED iTunes for that.
So far: I have repaired, removed, installed, uninstalled, removed all traces of (including from the registry) any and all versions of Quicktime and iTunes (and all related programs: Bonjour, MobileMe, Apple Support, etc) and NOTHING has worked. I've removed codecs and other programs I thought may have contributed to the problem, but no luck. I've uninstalled my anti-virus software, no luck. I've used registry cleaners (CCleaner and Registry Crawler) to find and remove rogue files/extensions, etc. Still nothing. At one time, I *was* able to get a standalone version of Quicktime to work (but not at the same time as iTunes), but again - a MUCH older version than the current one. This doesn't help me, as the moment I try to upgrade either Quicktime OR iTunes (or both) to get the most recent version(s), I again receive the same error... "iTunes/Quicktime has encountered an error and cannot continue." I've even tried extracting files individually (using WinRAR) from the iTunes 10.5 installer package, and installing them one at a time. Still no go.
I have seen MANY people with the same problem I have - yet I've tried EVERY posible solution (short of re-installing Windows) I can think of, or have found, or that has been suggested in these forums and elsewhere - and NOTHING has worked for me. Can anyone help me? Surely there must be SOME solution?
The data Microsoft gives me when the error message(s) come up is as follows:
iTunes:
AppName: itunes.exe
AppVer: 10.5.0.142
ModName: unknown
ModVer: 0.0.0.0
Offset: 001be6f6
Quicktime:
EventType : BEX
P1 : QuickTimePlayer.exe
P2 : 7.71.80.42
P3 : 4ea5c6ef
P4 : QuickTimePlayer.dll
P5 : 7.71.80.42
P6 : 4ea5c6d5
P7 : 00005b6d
P8 : c0000409
P9 : 00000000
Any information is greatly appreciated.

iTunes:
AppName: itunes.exe
AppVer: 10.5.0.142
ModName: unknown
ModVer: 0.0.0.0
Offset: 001be6f6
Quicktime:
EventType : BEX
P1 : QuickTimePlayer.exe
P2 : 7.71.80.42
P3 : 4ea5c6ef
P4 : QuickTimePlayer.dll
P5 : 7.71.80.42
P6 : 4ea5c6d5
P7 : 00005b6d
P8 : c0000409
P9 : 00000000
That's consistent with another application (other than QuickTime) having dropped old QuickTime componentry in non-standard locations on the PC.
So we'll go looking for the older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view options on the PC.
1. Open My Computer from the desktop or Start menu.
2. In the Tools menu, click Folder Options.
3. Click the View tab.
4. In the "Advanced settings" pane under "Hidden files and folders" make sure that the "Show hidden files and folders" option is selected, and the "Hide extensions for known file types" option is unchecked.
5. Click OK.
Now in My Computer, open your C drive.
Open the "Windows" folder.
Open the "system32" folder.
What files and/or folders can you see in there with QuickTime in the file/folder name? (In a standard installation of QuickTime, you should see precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

Report builder closes on its own saying it has encountered an error

hi
i am using reports 6i ,i changed an existing query in data model with a query consiting of union statements
eg earlier the column names(just giving eg of one column) were DT_TRANSACTION_DATE
now
after giving the modified query consisting of union clause the column name comes as DT_TRANSACTION_DATE1
why is this happening ? in the modified query i havent changed th existing column names ,just included a new column
why do the existing columns get a 1 as suffix
now when i try to run the report ,report builder closes on its own saying it has encountered an error
kindly guide
thanking in advance

This "changing" of field-names, in general, happens when the column-names in the SQL-query are not written with proper aliases, so that reports creates aliases on its own.

I am trying to open my itunes and it says itunes has stopped working, problem event says APPCRASH???

ITUNES OPENS AND THEN ERROR MESSAGE COMES UP SAYING ITUNES HAS STOPPED WORKING AND THE PREBLEM EVENT NAME SAYS APPCRASH WITH A LOAD OF OTHR INFO
UPDATED QUICKTIME BUT ITS STILL THE SAME, CANT UPGRADE ANY NEW VERSIONS AS IT WONT LET ME GET THAT FAR
ANY ADVICE??

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

Windows Vista - enter CD and it says iTunes has encountered an error. Help?

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