Windows Vista Home Basic: Disc burner or software not found..

Need some help please!?
I have searched sites across that internet in hopes to find a solution to this problem. I hope someone can help.
I have an acer running windows home basic. I have recently installed iTunes (its the best!!). I went to burn a disc and when I click the button at the bottom of the screen, it says "disc burner or software nout found"..
For some reason, I thought it was my Daemon tools virtual CD emulator, uninstalled that, still having the same problem..
HELP!?

+The error message isn't exactly the usual one, I wonder if you have another issue such as Daemon tools, iTunes doesn't like virtual drives.+
Hi p. Just a possible heads up on distinguishing the 64-bit thing from the Daemon tools thing. With earlier "Disk Burner not found" messages related to missing the 64-bit drivers (on a 64-bit system), the error codes in the DVD/CD diagnostics next to the affected drives typically used to be 2380, and 2355. (rather than the 2510 that seemed to be associated with the Daemon Tools SPTD driver thing on 32-bit systems that could produce a "Disk Burner not found".)
I'm well out of date with troubleshooting this on recent versions (7.4.x or above), though,

Similar Messages

Windows Vista 64 Bit... Disc Burner Or Software Not Found

Hi all... When I try to back up my library or burn a disc I get (Disc Burner Or Software Not Found)

+The error message isn't exactly the usual one, I wonder if you have another issue such as Daemon tools, iTunes doesn't like virtual drives.+
Hi p. Just a possible heads up on distinguishing the 64-bit thing from the Daemon tools thing. With earlier "Disk Burner not found" messages related to missing the 64-bit drivers (on a 64-bit system), the error codes in the DVD/CD diagnostics next to the affected drives typically used to be 2380, and 2355. (rather than the 2510 that seemed to be associated with the Daemon Tools SPTD driver thing on 32-bit systems that could produce a "Disk Burner not found".)
I'm well out of date with troubleshooting this on recent versions (7.4.x or above), though,

I have Windows XP, and when trying to burn an iTunes playlist to an Audio CD, I get a message saying "Disc burner or Software not found". I have re-installed the latest version of iTunes, but I still can't burn to disc. Any suggestions?

I have Windows XP, and when trying to burn an iTunes playlist to an Audio CD, I get a message saying "Disc burner or Software not found". I have re-installed the latest version of iTunes, but I still can't burn to disc. Any suggestions?

Try HT203242: iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install.
tt2

I have windows 7. I tunes 12.1 was downloaded today. I burned one album (worked fine) and now it is saying "Disc Burner or software not found" - does anyone know what to do? I burned a cd earlier and it was fine!

"Disc burner or software not found" message when burning CD from i tunes -

avbc,
The article linked below details a number of steps that can help get iTunes to burn discs again.
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
http://support.apple.com/en-us/HT203242
Cheers,
Allen

ITunes 7.6 "Disc Burner or Software Not Found" - Windows XP

- I have searched far and wide for this answer, but to no avail. Please, if you can, give me some help here, as I spent have the night looking for solutions. -
My wife's iTunes suddenly started giving the error message "disc burner or software not found." There are many multiple posts about this across the net, but no one seems to have an answer. Here are my specs...
Windows XP
HP Laptop, NEC drive
Daemon is NOT installed (never was).
There is no 3rd party burning software (Nero, etc) on the computer (never was).
Windows is fully up to date.
Itunes is fully up to date (installed 7.6 mere hours ago).
The drive is good; CD ripping works.
Under Advanced, iTunes does list the drive, but under the diagonstic, it doesn't come up.
No changes have been made to the system in ages; it just suddenly started giving this error.

Step 3: Clearing upper and lower registry filters
Clear the registry filters for Device Manager error codes 19 , 31 , 32 , or 39 :
Unplug all non-essential external plug and play devices, especially cameras.
Click Start , and enter "regedit " into the Start Search field.
The registry editor window appears.
Select Computer in the main window.
Click File , Export , type a filename that is easy for you to remember, and click Save .
A copy of the registry has saved for back-up purposes to the Documents folder. If problems occur after using these steps, browse to the file and double-click it to restore the registry.
Click the plus sign ( + ) next to the following items in the list:
HKEYLOCALMACHINE
SYSTEM
CurrentControlSet
Control
Class
Select 4D36E965-E325-11CE-BFC1-08002BE10318 . Make sure you have selected this exact key name.
Select the LowerFilters value and press the Delete key. Confirm the deletion by clicking Yes .
Figure 10: Registry Editor: LowerFilters key
If an UpperFilters value is also listed, select UpperFilters in the right window and press the Delete key.
Confirm the deletion by clicking Yes .
Delete all other UpperFilter and LowerFilter values within the 4D36E965-E325-11CE-BFC1-08002BE10318 key if they exist.
Close the registry editor and restart the computer. The disc drive should now be recognized by Windows. You may need to uninstall your disc recording software, restart the computer, reinstall the CD/DVD writing software, and then restart the computer again if the software no longer recognizes the drive (see next step).
PLEASE CHECK THE FOLLOWING LINK FOR MORE INFO:(AT LEAST IT WORKED FOR ME)
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00817052&lc=en&cc=us&dlc=en &product=3385415&rule=3099&lang=en#bph07146_filter

When I try to burn a cd, itunes says "disc burner or software not found"

after I upgraded my itunes, (I previously had 7 or 8) I had to uninstall it in order to upgrade to 10. Now I am not able to burn discs.
here is a copy of my diagnostics
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
TOSHIBA Satellite L305
iTunes 10.3.1.55
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 1.5.2
iPod Updater Library 10.0d2
VoiceOver Kit 1.4 (222093/222742)
CD Driver 2.2.0.1
CD Driver DLL Not Available
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.52.0.0
Bonjour 2.0.5.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 0023AE1809B1BCC0
Current user is not an administrator.
The current local date and time is 2011-06-28 20:46:21.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: dc5f66d755b2d8ff8f7e9a2c9cc000fe
iPodService 10.3.1.55 is currently running.
iTunesHelper 10.3.1.55 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.0.1),
Failed while scanning for CD / DVD drives, error 2380.
Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.
The last failed audio CD burn had error code 4450(0x00001162). It happened on drive D: PIONEER DVD-RW DVRKD08L on CDR media at speed 20X.

Many thanks for the diagnostics.
Failed while scanning for CD / DVD drives, error 2380.
Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.
With that one, I'd start with solution 3 from the following document:
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install

Itunes says "disc burner or software not found" when trying to burn a playlist

I ran diagnostics on my CD/DVD Drive and got this. This is all greek to me
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
HP-Pavilion GN561AA-ABA a6230n
iTunes 10.6.1.7
QuickTime 7.7.1
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL Not Available
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 001CAD4403BE4F90
Current user is not an administrator.
The current local date and time is 2012-05-22 08:54:12.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce 6150SE nForce 430
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.1.7 is currently running.
iTunesHelper 10.6.1.7 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.0.1),
Failed while scanning for CD / DVD drives, error 2380.
Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.
The last failed audio CD burn had error code 4251(0x0000109b). It happened on drive E: HL-DT-ST DVD-RW GSA-H60L on CDR media at speed 40X.

Refer to following articles:
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
http://support.apple.com/kb/TS2308
iTunes for Windows: Troubleshooting CD issues caused by device filters
http://support.apple.com/kb/TS2372?viewlocale=en_US
iTunes for Windows: "Registry settings" warning when opening iTunes
http://support.apple.com/kb/TS3299

Updated to 9.2.1 - can't burn - "disc burner or software not found"

Went to burn a disc this and got this message - "disc burner or software not found". drive won't accept disc at all - any help would be greatly appreciated. Thanks

Here is a new diagnostic... I made myself an administrator and it is still NOT working... I have no idea what else to try, I've done almost everything!! PLEASE HELP!!!!!
Microsoft Windows Vista x64 x64 Home Premium Edition Service Pack 2 (Build 6002)
HP-Pavilion NY463AA-ABA p6130f
iTunes 10.6.1.7
QuickTime 7.7.2
FairPlay 1.14.37
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 003FA73C038450D0
Current user is an administrator.
The current local date and time is 2012-08-16 01:27:15.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce 9100
NVIDIA, NVIDIA GeForce GT 220
NVIDIA, NVIDIA GeForce GT 430
**** External Plug-ins Information ****
Plug-in Name:         TuneUp Companion
Plug-in Loaded:      Yes
Plug-in Version:      0.0.5
Plug-in File Version:              1.4.0.0
Plug-in Path:           C:\Program Files (x86)\iTunes\Plug-ins\iTuneUp.dll
iPodService 10.6.1.7 (x64) is currently running.
iTunesHelper 10.6.1.7 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

When I go to burn a CD I have it in a playlist and hit burn to disc a error message comes up and says disc burner or software not found

When I go to burn a CD I have it in a playlist and hit burn to disc a error message comes up and says disc burner or software not found. How do I fix this for Windows vista.

Microsoft Windows Vista x64 x64 Home Premium Edition Service Pack 2 (Build 6002)
Gateway M-2626U
iTunes 10.2.2.14
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 1.5.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.55.0.0
Bonjour 2.0.5.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 003DAE0803978170
Current user is not an administrator.
The current local date and time is 2011-06-07 21:32:45.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Radeon HD 3200 Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.2.2.14 (x64) is currently running.
iTunesHelper 10.2.2.14 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
LowerFilters: PxHlpa64 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.0.1),
Failed while scanning for CD / DVD drives, error 2380.
Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.

When trying to burn a CD I get the message "Disc burner or software not found"

Itunes is not recognizing my CD burnner. I have no trouble importing music nor do I have any problems burning CDs outside of itunes. I have actually been having this problem for some time now. I kept hoping that it would be fixed in an update but alas the problem has persisted. Strangly I noticed in the diagnostic it says the the user in not an administrator which is odd since I am logined in as an Admin. Can anyone help? Here is my diagnostic:
Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
TOSHIBA Satellite L305D
iTunes 10.4.0.80
QuickTime 7.6.9
FairPlay 1.12.20
Apple Application Support 1.5.2
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.2 (333.2)
Gracenote SDK 1.9.1.485
Gracenote MusicID 1.9.1.102
Gracenote Submit 1.9.1.133
Gracenote DSP 1.9.1.43
iTunes Serial Number 002CAAD00BAA7700
Current user is not an administrator.
The current local date and time is 2011-07-25 23:04:10.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Radeon X1250
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.4.0.80 (x64) is currently running.
iTunesHelper 10.4.0.80 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
Failed while scanning for CD / DVD drives, error 2380.
Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.
Writing CD text is turned on in the preferences. If you’re having problems burning CDs, try turning this preference off.

Try HT203242: iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install.
tt2

Help please - iTunes disc burner or software not found... with full troubleshooting details

In iTunes 11.1.3.8 on my Windows 8 HP Laptop, when trying to "Burn Playlist to Disc", I get the Burn Settings window "E: hp DVD A DS8A9SH", then I select MP3 CD and click "Burn", I unfortunately get the dreaded iTunes "disc burner or software not found...". I think this is the second time this has happened (first time I think a simple reboot fixed it), and I assume because iTunes was updated this issue came back again and I cannot burn MP3 cds anymore because of it!
I've followed all steps outlined in this support article "iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install" (http://support.apple.com/kb/TS2308)
Solution 1, no updated firmware was available for dvd drive.
Solution 2, not relevant because those files were not present when I looked for them.
Solution 3, I'm familiar with regedit and did exactly what the step by step instructions told me including rebooting multiple times to completely remove Gear drivers/keys, installing the new Gear driver files with their official setup file "For 32-bit and 64-bit systems:" from http://www.gearsoftware.com/support/drivers.php (and gave another reboot just in case) and opened iTunes at the very end of the entire process.
Still getting the dreaded "disc burner or software not found..." error when trying to burn a playlist to a CD. The weird thing is when I click Burn playlist to a CD, I see the DVD drive "E: in the next prompt which asks for Data CD/MP3 CD, Audio CD.
So I clicked on Help > Run Diagnostics, selected "CD/DVD Drive tests" only and clicked "Next".
Window says "To begin the test, please insert a prerecorded audio cd..." so I did that and clicked "Next".
Under "Choose an optical drive to test:", the drop-down menu only shows "[Choose a Drive]", no other options. Under "Optical drive:" it says "No drive chosen for testing.", and I click the "Next" button.
Here are the diagnostics output I got:
Microsoft Windows 8 x64 Home Premium Edition (Build 9200)
Hewlett-Packard HP Pavilion g6 Notebook PC
iTunes 11.1.3.8
QuickTime not available
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 002AB1700B7C4780
Current user is not an administrator.
The current local date and time is 2014-01-20 18:23:52.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.1.3.8 (x64) is currently running.
iTunesHelper 11.1.3.8 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
I'm extremely confused as to what to do next. I was thinking I should try reinstalling iTunes but I'm not sure that would even work and I'm so paranoid about installing it correctly and referencing the right existing library files that I'd like to see other suggestions first.
Any help from the community or Apple would be tremendously appreciated and I would be glad to do more testing and provide more details. Thanks!

Hi there aaxim,
You may find the troubleshooting steps in the article below helpful.
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
http://support.apple.com/kb/TS2308
-Griff W.

I am receiving the message "disc burner or software not found" when trying to burn a playlist to a blank disc.

I ran the diagnostics test and the program was unable to detect a prerecorded cd. This is a fairly new problem and I am not sure what to do.
The results to the diagnostics test are below:
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Dell Inc. Inspiron 5520
iTunes 11.0.4.4
QuickTime 7.7.4
FairPlay 2.4.14
Apple Application Support 2.3.4
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0035BB400AFA2018
Current user is not an administrator.
The current local date and time is 2013-07-14 17:29:40.
iTunes is not running in safe mode.
WebKit accelerated compositing is disabled.
HDCP is supported.
Core Media is not supported. (16002)
Video Display Information
Intel Corporation, Intel(R) HD Graphics 4000
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.0.4.4 (x64) is currently running.
iTunesHelper 11.0.4.4 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
Failed while scanning for CD / DVD drives, error 2380.
Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.

Hello queenabs,
It sounds like you are trying to burn a playlist to a disc in iTunes, but you are getting the error, "disc burner or software not found." I found a couple of resources that I think might help with an error like this.
I recommend starting with the steps in this article:
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
http://support.apple.com/kb/TS2308
If you are still having trouble with burning a disc after following the steps in that article, I recommend following the steps in this article:
iTunes for Windows: Additional troubleshooting tips for burning issues
http://support.apple.com/kb/TS1374
Thank you for using Apple Support Communities.
Best,
Sheila M.

Why am I getting "Disc burner or software not found" when I try to burn a CD?

I just got the Windows 8.1 update and installed iTunes. Now I am getting this message when I try to burn a CD "Disc burner or software not found." Everything looks fine in Device Manager. This is what I got when I ran the diagnostics...
Microsoft Windows 8 x64 Home Premium Edition (Build 9200)
TOSHIBA Satellite C855D
iTunes 11.1.3.8
QuickTime not available
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0171B5D80A5F8FD0
Current user is not an administrator.
The current local date and time is 2013-12-02 19:11:59.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.1.3.8 (x64) is currently running.
iTunesHelper 11.1.3.8 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
Failed while scanning for CD / DVD drives, error 2355.
Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
D: Unsupported CD or DVD drive.
Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.

Hey twdenton2!
I have a couple of articles here for you that reference this issue and can provide some troubleshooting steps, and I will list them below:
iTunes 11 for Windows: If you have trouble burning a disc
http://support.apple.com/kb/PH12349
Can't burn a CD in iTunes for Windows
http://support.apple.com/kb/ts1436
If the articles above do not resolve the issue, you will want to see this article for further troubleshooting steps:
iTunes for Windows: Additional troubleshooting tips for burning issues
http://support.apple.com/kb/ts1374
Thanks for being a part of the Apple Support Communities!
Regards,
Braden

Itunes 10 will not let me burn a CD says disc burner or software not found

Can anyone help me? I am beyond frustrated. Never had a problem burning my cds before I installed win7. I have windows 7 and itunes 10, I have tryed to burn a cd and it says disc burner or software not found?????
I have tryed to change speed to 2x, still does not work.
Ran diagnostic test results show below:
Microsoft Windows 7 Home Premium Edition (Build 7600)
TOSHIBA Satellite A135
iTunes 10.1.2.17
QuickTime 7.6.9
FairPlay 1.10.24
Apple Application Support 1.4.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.3.1.3
Apple Mobile Device Driver 1.45.0.0
Bonjour 2.0.4.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number CA500B59C137F3AD
Current user is not an administrator.
The current local date and time is 2011-02-27 23:21:07.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is not supported. (16005)
Video Display Information
Intel Corporation, Mobile Intel(R) 945 Express Chipset Family
Intel Corporation, Mobile Intel(R) 945 Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
Genius ID: 4c6ddc5f634c55f6ea651ad3e9db7ff1
The driver AFS.SYS is installed on the system.
iPodService 10.1.2.17 is currently running.
iTunesHelper 10.1.2.17 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

*replying to sara:*
In your case, this seems to be the likeliest culprit:
The driver AFS.SYS is installed on the system.
See *Solution 2* for instructions on the AFS driver issue:
[iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install|http://support.apple.com/kb/TS2308]
(That's not the most common cause of this message nowadays ... other folks in this topic may have other problems afoot. However the document has other suggestions you can try as well.)

Cant burn Disc burner or software not found

I can't burn a playlist to a disk. I get the message "Disc Burner or Software not Found"
How do I rectify this? I have tried everything to get it to work but no luck
here is my test.
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
TOSHIBA Satellite L655
iTunes 11.0.4.4
QuickTime not available
FairPlay 2.4.14
Apple Application Support 2.3.4
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0041BA8009958800
Current user is an administrator.
The current local date and time is 2013-08-04 17:54:04.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.0.4.4 (x64) is currently running.
iTunesHelper 11.0.4.4 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

Hey tfrith,
Thanks for the question. I understand you are having issues burning a playlist to disc in iTunes for Windows. The following article provides three probably solutions, I have outlined them below:
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
http://support.apple.com/kb/TS2308
Solution 1
Check with your manufacturer to see if there are updated software drivers for your optical drive. For more information about updating the firmware of your CD or DVD drive, see article HT3206.
Solution 2
1. Launch Windows Explorer.
2. Navigate to C:\Windows\system32\drivers\.
3. Check to see if either of the following two files are present. These files from a third-party software vendor are not supported by Windows and can cause driver conflicts with optical drives:
- afs.sys
- afs2k.sys
4. If either of the files in Step 3 are present, move them out of the system32 folder. You should keep these files stored somewhere on your hard drive, as some of your older peripherals may require them. If you need the files in the future to use a device, you may move them back into the system32 folder temporarily.
5. Reboot Windows.
Solution 3
1. Quit iTunes.
2. Manually remove the GEAR driver software using the steps found here under the section "Removing GEAR Drivers."
3. Remove any stand alone GEAR software installers from the Programs and Features control panel, if present.
4. Install the updated GEAR driver.
Thanks,
Matt M.

Windows Vista Home Basic: Disc burner or software not found..

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