Windows Vista - iTunes not recognising iPod!

iTunes is not recognising my iPod and the iPod Setup Assistant isn't showing automatically. Can anyone help. I have a new laptop with Window Vista is this operating system the problem? Can help would be appreciated. I can import music into iTunes OK and purchase music from iTunes itself I just can't get iTunes to recognise my iPod!

> Step 3:Download and install the latest chipset drivers from the laptop manufacturers website.
>*So here I am with the issue still not resolved. How do i Download and install the latest chipset drivers >in order to have Toshiba Satellite L300 & Microsoft Vista recognise my ipod?
Install an hardware diagnostic tool like Everest home Edit or similar.
This tool would provide all hardware details about your notebook.
It would list all devices and chipset name too.
I think its Intel chipset so you could find the driver on the Intel page
Greets

Similar Messages

Satellite L300 & Windows Vista are not recognising Ipod

hi, i'm hoping you can help!!! I have been directed here by Microsoft & Apple - below is my issue and also Microsofts response:
i have an ipod nano 3rd gen, working off a near new laptop with windows vista. itunes is all set up, no issues with ipod at all but when i plug the ipod in, it only charges the ipod.
computer does not recognise the ipod at all, in windows or itunes. there is no portable device driver in the Device Manager or anywhere at all.
it is not the usb port as other usb's have been recognised. i've tried in all other usb ports as well. bottom line is that windows vista (and itunes) is not recognising the ipod at all.
i've been in touch with apple, with no avail. i've googled solutions only to find hundreds of other posts with exactly the same problem but no helpful solution. windows vista has no portable device port - how does one get this on their pc???
i've been at this for 4 days now and have uninstalled/reinstalled way too many times and i'm at wits end!! any advice (other than "have you tried another usb port" or "have you reset the ipod" or anything similar) would be much appreciated.
once again, there is no portable/ipod device drive located on this computer. please, i'm really hoping someone can help =)
*Microsofts response:*
Hi,
Step 1:Turn USB bus power back
If laptop is configured to conserve power by turning off power on the USB (Universal Serial Bus), it might not recognize a connected iPod.
To turn USB bus power back, you may follow the steps mentioned in the Apple link below
http://support.apple.com/kb/TS1401
You stated Windows vista has no portable device port Normally, all portable devices are connected via a USB port and they appear under Universal Serial Bus controllers in the Device Manager.
Step 2:Reinstall USB controllers.
First, please disconnect all USB devices and then perform the following steps:
1. Click "Start", type in Device Manager the Search bar and press "Enter". Click Continue if necessary.
2. In Device Manager, double click to expand "Universal Serial Bus controllers", right click on the "Host Controller", click "Uninstall" and click "OK".
3. Repeat the step 2 to uninstall all items under "Universal Serial Bus controllers".
Then, restart your computer and windows will reinstall all USB controllers automatically.
If the issue still persists,
*Step 3:Download and install the latest chipset drivers from the laptop manufacturers website.*
*So here I am with the issue still not resolved. *How do i Download and install the latest chipset drivers in order to have Toshiba Satellite L300 & Microsoft Vista recognise my ipod??*
Many thanks in advance!

> Step 3:Download and install the latest chipset drivers from the laptop manufacturers website.
>*So here I am with the issue still not resolved. How do i Download and install the latest chipset drivers >in order to have Toshiba Satellite L300 & Microsoft Vista recognise my ipod?
Install an hardware diagnostic tool like Everest home Edit or similar.
This tool would provide all hardware details about your notebook.
It would list all devices and chipset name too.
I think its Intel chipset so you could find the driver on the Intel page
Greets

Ipod locked says connect to itunes i have windows vista itunes not recognizing ipod

purchased used ipod 5 come to find out its locked says ipod disabled connect to i tunes..i put it recovery mode but itunes isnt recognizing it.im using laptop and windows vista..can anyone help

Hi murph4113,
If you have a disabled iPod Touch that is instructing you to connect to iTunes, but iTunes on your Windows machine isn't recognizing it, you may find the troubleshooting steps in the following articles helpful:
iOS: Forgot passcode or device disabled
http://support.apple.com/kb/ht1212
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Regards,
- Brenden

Windows XP/Itunes not recognising ipod

Hi - hope there's someone out thre who can help me!
My son's ipod stopped working after he connected to itunes and recommended he download new version (sounds familiar, huh?) Anyway to cut a long story short, it's not worked since - I've tried deleting all versions of software and updates, etc, etc., for the last two weeks!
Tonight I thought I was getting somewhere, the ipod says it has Version 2.1 under settings, I connect to the PC and it says I need to configure ipod (removable disk E is shown in My Computer - but freezes if I try and right click on it!)
I install Version 2.1 Updater from original disc, then User Guide, then Itunes, Version 4.1.
It then says again Ipod is not readable - needs to be reformatted for use on PC and asks me to click on Update to proceed.
This opens up Updater 2.1 - both Update and Restore buttons are greyed out, after a couple of minutes Restore is no longer greyed out, so I've clicked on this, (already backed up music!) After a while, the blue task bar starts moving and when completed it says
"ipod has been restored to factory settings. Please leave ipod connected while it completes task" - on the ipod the apple logo is showing. After another wait it says Restore complete. I then get a message saying 'USB device is not recognised and I need to format it to get it to work on my pc and so the cycle begins again!!
Anyone out there got any ideas how to get round this problem? Son now using my Zen 20Gb which he complains is chunky but heh, it works!!
Thanks in advance of any help!

Hello and Welcome to Apple Discussions.
Try working through the following two articles:
http://docs.info.apple.com/article.html?artnum=306640
http://docs.info.apple.com/article.html?artnum=93716
Hope that helps.
Aaron and macgirl77, neither of your Macs have USB2.0 which unfortunately is one of the requirements for the +iPod touch+. It seems that after a short period of syncing correctly on USB1.1 it fails.
mrtotes

ITune not recognising iPod touch, on and off.

Okay, this is not the usual iTunes not recognising the iPod.
I had this problem when I first set up my iPod. After a full uninstall and reinstall of iTunes, as described in the support article, my iPod was recognised. Now I have added more music to my collection, and a couple of the apps need updating I wanted to update my iPod. I connected my iPod and nothing, it does not show in iTunes. It is showing in my computer as a camers which I really wish it would stop doing. Also when my iPod was connected the first time I set up to allow it to wirelessly update and it won't do that either.
I am stuck on what else to do. I just hope I am not going to have to do a full uninstall and reinstall every time I want to update my iPod, because it rather defeats the purpose.
I have read and followed the instructions here:
http://www.apple.com/support/ipodtouch/assistant/itunes/
I have even de-authorised and re-authorised my account as suggested at the Apple store. It is the latest model of touch, not sure what gen that is but it is only two weeks old. What else can I do to try and get this sorted?

Illass thank you for the reply, but as I said I have done everything on the support page. I even printed off the uninstall instructions as it gave you a rather precise order to do it in and I did check for the folders to see if they had been left, I learnt that when I updated my graphics drivers and still a game said my card wasn't up to scratch, even though my card supported shading 4.0 it only needed 2.0 for the game.
I also printed off the software conflict information otherwise I would have gotten totally lost.
However thank you for the disabling info, as it was getting a tad annoying when I was connecting it to charge up.
I decided to uninstall and reinstall again and low and behold it is recognised again. That makes it the second time I have had to do this to get my touch recognised. However doing this everytime I want to update is going to be rather annoying.
Ah the days of the Nano 2nd gen, and the innoence of those times. Shame some clumsy so-an-so knocked it out of my hand and stepped on it as it was just so simple to use.

Windows 8.1 - Itunes not recognising Ipod 7 gen nano

Recently upgraded to windows 8.1 from windows 8. Itunes was previously working on windows 8 with no problems.
Purchased a new nano 7 gen on route to work. Attempted to connected it to my itunes repeatedly receive an error message "An ipod has been detected, but could not be identified properly.Please disconnect and reconnect the ipod, then try again. If problem persists uninstall itunes, then install itunes again."
I have tried various itunes apps and currently have the most up to date version running. itunes is being let through my firewall etc and all USB's are funtional.
Running the diagnostics provides the following information -
Microsoft Windows 8 x64 Home Premium Edition (Build 9200)
Hewlett-Packard HP ENVY dv7 Notebook PC
iTunes 11.1.3.8
QuickTime not available
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0033B8700621EAF0
Current user is not an administrator.
The current local date and time is 2014-01-13 11:52:56.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:          {B2F3A8DA-67B2-4F88-9D96-4335D7C650A7}
Description:          Microsoft Wi-Fi Direct Virtual Adapter
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Thu Jan 01 03:00:00 1970
Lease Expires:          Thu Jan 01 03:00:00 1970
DNS Servers:
Adapter Name:          {60858492-ADDA-4403-AE82-CDBA200EBA8E}
Description:          Bluetooth Device (Personal Area Network)
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Thu Jan 01 03:00:00 1970
Lease Expires:          Thu Jan 01 03:00:00 1970
DNS Servers:
Adapter Name:          {0BD427FC-D5FB-40DC-8E9B-C244223C8ECA}
Description:          Intel(R) Centrino(R) Wireless-N 2230
IP Address:          192.168.90.66
Subnet Mask:          255.255.255.0
Default Gateway:          192.168.90.1
DHCP Enabled:          Yes
DHCP Server:          192.168.90.1
Lease Obtained:          Mon Jan 13 11:51:05 2014
Lease Expires:          Thu Jan 16 11:51:05 2014
DNS Servers:          109.205.112.9
                    8.8.8.8
                    109.224.14.2
                    8.8.4.4
Adapter Name:          {B02A7C7B-7A0D-4805-937A-E7A578401FD1}
Description:          Realtek PCIe GBE Family Controller
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Thu Jan 01 03:00:00 1970
Lease Expires:          Thu Jan 01 03:00:00 1970
DNS Servers:
Active Connection:          LAN Connection
Connected:          Yes
Online:                    Yes
Using Modem:          No
Using LAN:          Yes
Using Proxy:          No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was unsuccessful.
The network connection timed out.
Connection attempt to purchasing from iTunes Store was unsuccessful.
The network connection timed out.
Connection attempt to iPhone activation server was unsuccessful.
The network connection timed out.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2014-01-13 11:52:23.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
F: hp BDDVDRW CT40N, Rev BC00
Drive is empty.
**** Device Connectivity Tests ****
iPodService 11.1.3.8 (x64) is currently running.
iTunesHelper 11.1.3.8 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
No Universal Serial Bus Controller found.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod nano (7th Generation) running firmware version 1.0.2
Serial Number:          DCYLQ59HF0GP
**** Device Sync Tests ****
No iPod, iPhone or iPad found.

See:
iOS: Device not recognized in iTunes for Windows
I would start with
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
Run this to help if it identifies the cause
iTunes for Windows: Device Sync Tests
Have you tried on another computer to help determine if you have a computer or iPod problem?
I have 8.1 on my iPhone 4 w/ iOS 7 and the phone appears in itunes.

Windows and itunes not recognising my ipod video

I bought my ipod video 30gb last thursday and i managed to get it working and downloade my songs to it. Now it is not recommended by windows, itunes or the device manager
what can i do?

Have a look here and see if anything in these notes helps:"Your Windows PC doesn't recognize iPod" http://docs.info.apple.com/article.html?artnum=61711
or this one:"Troubleshooting iTunes, iPod Software, and QuickTime installation on Window" http://docs.info.apple.com/article.html?artnum=93976

Windows 8 laptop not recognising iPod Touch

Hi,
I have an old 2nd gen ipod touch and a 5th gen, I bought a new laptop a few months ago and neither iPod works with it. When I connect via USB it is recognised on my computer as an external storage device, but it doesn't register with iTunes at all.
I have de-authorised my old laptop, I've tried uninstalling iTunes, I've done all the updates necessary... I'm stuck as to what else I can do. I have the same problem with my iPad... can anyone advise?
Many thanks

Did you remove and reinstall all the Apple software by:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
New cable and different USB port?
Runs this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests

Itunes not recognising Ipod after upgrade to Itunes 9

Hello,
I upgraded to Itunes 9 as prompted, and now my computer (Windows XP) or Itunes 9 will not recognise my Ipod classic. I have tried uninstalling the USB drivers, uninstalling Itunes 9 and reinstalling Itunes 9 and then Itunes 8. Still not working.
Could someone please help, as I have been unable to find the answer.
Thanks!

Can you do a system restore rollback to a time when the iPod was recognized?

Itunes not recognising ipod device?

My pc runs Vista and latest itunes version 11. This ipod shows Model MD057LL/A Version 6.1.3 which my research shows is ipod Touch 4th Generation?
I tried the troubleshooting guide here and restarted the ipod:
http://www.apple.com/support/ipodtouch/assistant/itunes/#section_2
did not help. I then tried
How to restart the Apple Mobile Device Service (AMDS) on Windows
found here: http://support.apple.com/kb/TS1567
same deal, what else can I try please?

Did you do everything here:
iOS: Device not recognized in iTunes for Windows
Including
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
New cable and different USB port?
Runs this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Try on another computer to help determine if computer or iPod problem

Windows 7 does not recognise ipod ?

My Ipod worked fine on Windows XP. Unfortunately, it is not recognised as a drived when connected to my new computer with Windows 7.

Start here:
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows

Windows Vista, Itunes 10.7, ipod Classic, scan and fix message - why?

I am trying to connect my wife's Ipod Classic to our Windows Vista computer. I get a Scan and Fix Message for the Ipod from Windows. I don't let it scan and click continue. Itunes is frozen and won't recognize the ipod. This has happened since upgrading to Itunes 10.7. Also Itunes is choppy in playing all video content since upgrading to Itunes 10.7.
I have checked system requirements and driver upgrades. So far I have no fix. One site recommended turning off WiFi sync for all devices in Itunes. But of course the device must be connected, and mine won't connect. All my itunes video is languishing. :-(

Wi-Fi sync won't apply since you have an iPod Classic and it doesn't contain any Wi-Fi hardware.
To get rid of the Scan and Fix error, see this page: http://www.yourlocaltech.com/resolve-vista-scan-and-fix-error-when-plugging-in-i pod-or-other-devices/
We'll start there for now.
B-rock

Itunes not recognising ipod classic

Hi all, if your using a Black iPod classic 160GB with wheel on the front when using and connecting to iTunes, if iTunes does not recognise your iPod you will need to reload iTunes from Apple site, don't let any one tell you it is possible to uninstall iTunes THIS IS NOT POSSIBLE !!!!!! !!!! Even the people on the chat site could not tell me this. You will just need to reload over your existing iTunes, then when the system asks you, restore your iPod back to factory settings, don't fear as you won't loose anything! It will then take a while to copy everything back onto iPod, like a software update for iPod.I went through this experience and spent hours trying to uninstall etc until I got onto a very helpful guy in The States called Noble. So thanks. Good luck.

I've seen a few other posts from people having issues with Playlists not being correctly synced with various models of iPod, but as yet, I've not seen a solution.
I guess we'll just have to wait for Apple to fix it in an iTunes update. I think it's an iTunes issue rather than a Classic issue, and I'm sure Apple already know about it, but if you feel like it, you could send them some feedback at: http://www.apple.com/feedback/itunesapp.html or for the Classic at http://www.apple.com/feedback/ipod.html. Interestingly, the iTunes feedback has no option for "bug report". Make of that what you will!
Note that Apple do read the feedback, but they will not respond to you.

All downloads failing to mount and iTunes not recognising iPod!

My iBook G4 (Model No A 1055) needs alot of updates however i can't install anything. It downloads to the Desktop fine but when i go to open the attachment so i can actually install it a message comes up saing "The following disk images failed to mount" and the reason is a "corrupt image". I have tried to do this with Firefox, iTunes and Adobe and they all say the same!
I also now have issues with iTunes (7.2) which is all of a sudden not recognising my iPod shuffle (2nd gen). It doesn't come up in devices or anything when plugged in my iPod shuffle will just flash orange a few times and then nothing. I have tried to connect it to another (and much newer) Mac computer however it doesn't recognise it on there either.
Has technology just got so good my lappy is basically extinct and i need a new one or is there something i / Apple can do to help get me up to date with everything? Any help and feedback would be really appreciated.
Thanks
Louise

if you are running OS 10.3, it's pretty much obsolete
you can try getting OS 10.5 installed, but it can slow down the computer, 10.4 is not much use anymore either.

HT201210 Itunes not recognising Ipod?

I tried to update my ipod to the latest software and itunes did not recognise my ipod, can anyone help me on how i can restore my ipod now as this is what needs to be done?
Thanks,
Nicole

What is the current status of the iPod? Des it work
What shows on the screen?

Windows Vista - iTunes not recognising iPod!

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